Alienware AW3420DW User Manual
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Alienware AW3420DW User Manual

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Alienware AW3420DW Monitor
User's Guide
Model: AW3420DW
Regulatory model: AW3420DWb

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Summary of Contents for Alienware AW3420DW

  • Page 1 Alienware AW3420DW Monitor User’s Guide Model: AW3420DW Regulatory model: AW3420DWb...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents About your monitor ......5 Package contents ........5 Product features .
  • Page 4 Removing the monitor stand ......30 VESA wall mounting (optional) ......32 Operating the monitor.

  • Page 5: About Your Monitor

    About your monitor Package contents Your monitor ships with the components shown below. If any component is missing, contact Dell technical support. For more information see Contact Dell. NOTE: Some components may be optional and may not ship with your monitor.
  • Page 6 Power cable (varies by country) DisplayPort cable (DisplayPort to DisplayPort) Mini-DisplayPort to DisplayPort cable USB 3.0 upstream cable (enables the USB ports on the monitor) • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Alienware Welcome Letter About your monitor...

  • Page 7: Product Features

    • On-Screen Display (OSD) adjustments for ease of setup and screen optimization. • AW3420DW offers a couple of preset modes, including FPS (First-Person Shooter), MOBA/RTS (Real-Time Strategy), RPG (Role-Playing Game), SPORTS (Racing) and three customizable game modes for user's own preference.

  • Page 8: Identifying Parts And Controls

    Identifying parts and controls Front view Label Description Cable-management slot To organize the cables neatly. (on the front side of the stand) Power On/Off button To turn the monitor on or off. (with LED indicator) About your monitor...

  • Page 9: Back View

    Back view Back view without monitor stand Back view with monitor stand Label Description Joystick Use it to control the OSD menu. Function buttons For more information, see Operating monitor. Barcode, serial number, and Refer to this label if you need to Service Tag label contact Dell for technical support.

  • Page 10: Rear And Bottom View

    Lighting dock connector When the stand riser is attached to the monitor, the dock supplies power to the light on the stand. Cable-management slot (at the To organize cables by routing them back of the stand) through this slot. I/O cover Protects the I/O ports.
  • Page 11 Downlights When the monitor is completely set up, tap the touch sensor to turn the downlights on or off. NOTE: The factory setting is on, so the downlights are active if the power cable is connected. To change the default settings, see AlienFX Lighting.
  • Page 12 USB downstream Connect to charge your USB device. port with Power Charging Headphone port Connect headphone or speakers. 8, 10 USB downstream Connect your USB device.* ports (3) NOTE: To use these ports, you must connect the USB cable (shipped with your monitor) to the USB-upstream port on the monitor and to your computer.

  • Page 13: Monitor Specifications

    Monitor specifications Model AW3420DW Screen type Active matrix - TFT LCD Panel technology Fast IPS Nano Color Aspect ratio 21:9 Viewable image Diagonal 867.2 mm (34.14 in.) Width (active area) 799.8 mm (31.49 in.) Height (active area) 334.8 mm (13.18 in.) Total area 267773.0 mm...

  • Page 14: Resolution Specifications

    NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Resolution specifications Model AW3420DW Horizontal scan range • DisplayPort 1.2: 73 to 180 kHz (automatic) • HDMI 1.4: 30 to 140 kHz (automatic) Vertical scan range •...

  • Page 15: Preset Display Modes

    Preset display modes HDMI display modes Display mode Horizontal Vertical Pixel clock Sync polarity frequency frequency (MHz) (Horizontal/ (kHz) (Hz) Vertical) VGA, 640 x 480 31.47 25.175 VESA, 800 x 600 37.88 VESA, 1024 x 768 48.36 640 x 480p 31.48 25.18 720 x 480p...

  • Page 16: Electrical Specifications

    Electrical specifications Model AW3420DW Video input signals • HDMI 1.4, 600 mV for each differential line, 100 ohm input impedance per differential pair • DisplayPort 1.2, 600 mV for each differential line, 100 ohm input impedance per differential pair AC input voltage/ 100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 1.5 A...

  • Page 17: Environmental Characteristics

    Weight of stand assembly 3.9 kg (8.60 lb) Front frame gloss 17 + 3 (only front chin) Environmental characteristics Model AW3420DW Compliant standards Arsenic-free glass and mercury-free for the panel only Temperature Operating 0°C to 40°C (32°F to 104°F) Non-operating •...

  • Page 18: Power Management Modes

    Power management modes If you have a VESA DPM™ compliant display card or software installed on your computer, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes to function.

  • Page 19: Pin Assignments

    Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your monitor | 19...

  • Page 20: Plug And Play Capability

    HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 21: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is Super-Speed USB 3.0 compatible. Transfer speed Data rate Power consumption* Super-Speed 5 Gbps 4.5 W (Max, each port) High speed 480 Mbps 4.5 W (Max, each port)

  • Page 22: Usb Downstream Connector

    USB downstream connector Pin number 9-pin side of the connector SSRX- SSRX+ SSTX- SSTX+ USB ports • 1 x upstream - rear • 2 x downstream - rear • 2 x downstream - bottom Power charging port - the port with icon;...

  • Page 23: Lcd Monitor Quality And Pixel Policy

    LCD monitor quality and pixel policy During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state, which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/support/monitors.

  • Page 24: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not factory-installed. NOTE: The following instructions are only applicable for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
  • Page 25 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. Setting up the monitor | 25...
  • Page 26 7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. CAUTION: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. 26 | Setting up the monitor...
  • Page 27 9. Route the power cable through the cable-management slot on the stand and through the cable-management clip on the back of the display. 10. Connect the power cable to the monitor. 11. Connect the necessary cables to the monitor: • HDMI cable (optional, cable is not included) •...
  • Page 28 12. Route the cables through the cable-management slot on the stand riser. NOTE: Route each cable neatly so that the cables are organized before the I/O cover is attached. CAUTION: Do not plug the power cable into the wall outlet or turn on the monitor until you are instructed to do so.

  • Page 29: Connecting The Computer

    Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Do not connect all cables to the computer at the same time. NOTE: The images are for the purpose of illustration only. Appearance of the computer may vary.

  • Page 30: Removing The Monitor Stand

    Removing the monitor stand NOTE: To prevent scratches on the display when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
  • Page 31 6. Press and hold the stand release button. 7. Lift the stand up and away from the monitor. Setting up the monitor | 31...

  • Page 32: Vesa Wall Mounting (Optional)

    VESA wall mounting (optional) (Screw dimension: M4 x 10 mm) Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2. Remove the monitor stand. (See Removing the monitor stand.) 3.

  • Page 33: Operating The Monitor

    Operating the monitor Power on the monitor Press the power button to turn on the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make OSD adjustments. 1. Press the joystick button to launch the OSD main menu. 2.

  • Page 34: Using The Rear-Panel Controls

    • For 2-way (up and down) directional navigation. • Toggles between the menu items. • Increases (up) or decreases (down) the parameters of selected menu item. Using the rear-panel controls Use the control buttons on the rear of the monitor to access the OSD menu and shortcut keys.

  • Page 35: Using The On-Screen Display (Osd) Menu

    When you press any of these buttons (including the joystick button), the OSD Status Bar appears to let you know the current settings of some OSD functions. Using the On-Screen Display (OSD) menu Accessing the menu system Icon Menu and Description submenus Game...
  • Page 36 Preset Modes • MOBA/RTS: Loads color settings ideal for Multiplayer Online Battle Arena (MOBA) and Real-Time Strategy (RTS) games. • RPG: Loads color settings ideal for Role-Playing Games (RPG). • SPORTS Loads color settings ideal for sports games. • Game 1/Game 2/Game 3: Allows you to customize the color settings for your gaming needs.
  • Page 37 Game Enhance The feature offers three available functions to enhance your Mode gameplay experience. • Off Select to disable the functions under Game Enhance Mode. • Timer Allows you to disable or enable the timer at the upper left corner of the display. The timer shows the time elapsed since the game starts.
  • Page 38 Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image. Reset Game Resets all settings under the Game menu to the factory defaults.
  • Page 39 Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick button to confirm the selection. HDMI Select the HDMI input when you are using the HDMI connector.
  • Page 40 Use this menu to adjust the LED light settings for the Power Lighting button, Alienware logo, downlights on the bottom of the monitor, and the light stripe on the stand. Before making any adjustments, select any or all of these 4 zones from the submenus.
  • Page 41 All Zones To specify an LED lighting color for the selected area, select On and move the joystick to highlight the Custom Color Zone 1: Back option. Zone 2: Stand Zone 3: Downlights Zone 4: Power Button Then you can make a selection from the list of 20 available colors by moving the joystick up or down.
  • Page 42 The following table depicts the color number and the RGB codes used for the 20 LED colors. To turn off the AlienFX lights, select Off. NOTE: These functions are only available when Spectrum is disabled. Custom It is a read-only menu. When you use Color or/and Spectrum to make LED lighting adjustments, this menu status shows Off;...
  • Page 43 Spectrum When you select On, the AlienFX lights of 4 zones glow and change colors in the sequence of the color spectrum: red, orange, yellow, green, blue, indigo, and violet. Reset AlienFX Resets all settings under the AlienFX Lighting menu to the Lighting factory defaults.
  • Page 44 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).

  • Page 45: Osd Warning Message

    Others Display Info Displays the monitor's current settings. Firmware Displays the firmware version of your monitor. Power Saving The default setting is On, letting the monitor go to sleep as the system sleeps. Selecting Off may prevent the monitor from going into deep sleep and being unable to wake up.

  • Page 46: Setting The Maximum Resolution

    Setting the maximum resolution To set the maximum resolution for the monitor: In Windows 7, Windows 8, and Windows 8.1: 1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3.

  • Page 47: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.

  • Page 48: Using Alienfx Application

    • Ensure the OS of your computer is Windows 10 R3 or later. • Ensure your internet connection is active. • Ensure that the supplied USB cable is connected to both the Alienware monitor and the computer. Installing AWCC through Windows update 1.

  • Page 49: Navigating The Alienfx Window

    Navigating the AlienFX window With the Alienware Command Center, AlienFX allows you to control the LED lighting colors and transition effects for your Alienware monitor. In the AWCC home screen, click FX in the top menu bar to access the home screen of AlienFX.
  • Page 50 When you start to customize a theme, you should see the following screen: Screen with the front view of monitor Screen with the back view of monitor The following table describes the functions and features on the screen: Functions Descriptions LIGHTING panel Use the controls in this panel to set up lighting effects for a theme.

  • Page 51: Creating A Theme

    When you make lighting adjustments, the preview of the monitor displays the new effects simultaneously. Thumbnails Displays the thumbnails of the Alienware monitors connected to your computer. The image displayed in the live preview area is selected from this thumbnail list. Creating a theme To create a theme with your preferred lighting settings: 1.

  • Page 52: Setting Lighting Effects

    Setting lighting effects The LIGHTING panel provides various lighting effects. You may click Effect to open a drop-down menu with available options. NOTE: The options displayed may vary depending on the lighting zone(s) you specified. The following table provides an overview of different options: Morph Descriptions The effect changes the light color into another...
  • Page 53 Pulse Descriptions The effect makes the light flash with a short pause. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.
  • Page 54 Spectrum Descriptions The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make lighting adjustments.

  • Page 55: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 56: Built-In Diagnostics

    Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

  • Page 57: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No Video/ No picture • Ensure that the video cable connecting the Power LED off monitor and the computer is properly connected and secure.
  • Page 58 Brightness Picture too dim • Reset the monitor to factory settings. Problems or too bright • Adjust brightness and contrast controls in the Brightness/Contrast menu. Geometric Screen not • Reset the monitor to factory settings. Distortion centered correctly Horizontal/ Screen has one •...

  • Page 59: Product Specific Problems

    Wrong Color Picture color not • Change the settings of the Preset Modes in the good Game menu OSD depending on the application. • Adjust R/G/B value under Custom Color in the Game menu OSD. • Run the built-in diagnostics. Image retention Faint shadow •...

  • Page 60: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 61: Appendix

    Appendix WARNING: Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC notices (U.S.

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