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3 seconds* per page which results in reduced telephone line charges. * Approximately 3 seconds per page fax transmission time based on Canon FAX Standard Chart (Standard Mode) at 33.6 Kbps modem speed. The Public Switched Telephone Network (PSTN) currently supports 28.8 Kbps modem speeds or lower, depending on telephone...
How to use the documentation provided Set-Up Guide Be sure to read this guide first. (Printed documentation) This guide includes instructions for setting up your machine and getting it ready for use. Follow all steps in this guide before using your machine. User’s Guide (This guide) Read this guide when starting to use this machine.
What would you like to do? Key features of the MP390: Copy For example, you can enlarge/reduce copies of scanned documents, such as photographs and brochures, or copy two documents onto a single page. This machine offers various functions that enable you to make copies as you desire.
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You can print photographs just taken by a digital camera, without using a computer. Print photos immediately from a camera Confirm and print photos from a memory card “PictBridge”- or Canon “Bubble Jet Direct”- corresponding digital cameras and digital video camcorder See “Photo Printing Directly from a Digital...
Reading the documentation Symbols used in this guide Please read the list below of symbols used in this guide. The following symbols are used to indicate important instructions. Be sure to obey these instructions. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly.
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Keys used in this guide Please read the descriptions below of notations of keys and messages used in this guide. [key name] Text enclosed in these brackets indicates a key on the operation panel of the machine or an item on the computer to be manipulated. Example: [Color] <message>...
Displaying electronic manuals stored on the Setup CD-ROM Insert the Setup CD-ROM into the disk drive. • The Setup screen is displayed. • If this screen is not displayed, on the Windows desktop, double-click [My Computer] (Windows XP: Click [Start], then click [My Computer]). Open the CD-ROM icon, then double-click [Setup (Setup.exe)].
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• Double-click the icon of the electronic manual you want to open. NOTE • Go to the following folder if you want to delete the copied manual. \Program Files\Canon\MP Drivers\MP390360 Not copying manual to your computer: 1. Click [No]. • The electronic manual will be displayed without being copied onto your computer's...
About the Software Guide The Software Guide is a PDF file included on the Setup CD-ROM. This guide contains the following information: Chapter 1, Installing –System requirements and software –Installing the software –Checking installation –Reading from or writing to a memory card –Setting the default printer –Removing and Reinstalling the software Chapter 2, Printing...
Using the online Help When printing a document from a computer, you can use the online Help provided on the Properties dialog box of the application used to print the document. The online Help displays descriptions of the setting items of the Properties dialog box. To display the online Help, click [Help] at the lower right corner of the dialog box.
Contents How to use the documentation provided ...2 Copying two pages on a single page... 49 What would you like to do? ........3 Borderless copying ........51 Reading the documentation.......5 Repeating an image on a page ....52 Displaying electronic manuals stored on the Creating a mirror image .......
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Guidelines for entering numbers, letters, and If you receive mainly voice calls and symbols ..........91 sometimes faxes, or you want to Summary of reports and lists......93 receive faxes manually:...... 106 ACTIVITY REPORT.........94 If you want to receive voice messages Printing the ACTIVITY REPORT ....94 on your answering machine and USER’S DATA LIST .........94 receive faxes automatically:....
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13 Maintenance Cannot print correctly from the memory card........142 Replacing ink tanks........123 Cannot write to a memory card from PC ..142 Low ink warning .........123 Removable disk does not appear in When to replace an ink tank.......123 Windows Explorer......142 Compatible ink tanks........123 The [Unplug/Eject] icon does not appear Replacing an ink tank.........124...
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You opened the Properties dialog box from the [Scanners and Cameras] icon and changed the settings, but the settings were not activated (Windows 2000) .........153 Cannot scan correctly with Multi-Scan ..154 Scanned image is displayed large (small) on the computer screen......154 When the Alarm lamp flashes .....155 LCD messages..........156 Cannot print properly from a digital...
If you detect smoke, unusual smells or strange noises around the machine, immediately unplug the machine at the power supply and contact your local authorized Canon dealer or the Canon help line. Using the machine in such conditions may result in fire or electrical shock.
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If these items are dropped or spilled in the machine, turn OFF the power and unplug the power cord immediately with dry hands. Then contact your local authorized Canon dealer or the Canon help line. Do not use flammable sprays near the machine.
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CAUTION You may cause injury or damage the machine if you ignore any of these safety precautions. Location Do not block or cover the ventilation port or any openings on the machine with objects, as it may cause the inside of machine to overheat and cause a fire. Place the machine on a flat, stable, vibration-free surface that is strong enough to support its weight.
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– Containers of water or other liquids such as glasses, vases, or pot plants If water does spill inside the machine, turn OFF the power immediately by pressing the [ON/OFF] key, and disconnect the power cord. Then contact your local authorized Canon dealer or the Canon help line.
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When removing paper jammed in the machine, be careful not to get ink on your hands or clothing. If ink gets on your hands or clothing, wash them soon in running water. If you use hot water, the ink may adhere and become difficult to remove. After printing, do not touch the electrical contacts of the print head.
Legal limitations on usage of your product and the use of images Using your product to scan, print or otherwise reproduce certain documents, and the use of such images as scanned, printed or otherwise reproduced by your product, may be prohibited by law and may result in criminal and/or civil liability.
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3) Reconnect the equipment to the power source. 4) Reconnect the equipment to the Telecom connection. 5. If the supply cord of this equipment is damaged, it must be replaced by an approved Canon part. Please contact your local authorized Canon dealer or the Canon help line.
Introduction Features of your machine Thank you for purchasing the Canon MP390. Your machine incorporates the following functions in one simple-to-operate device: Photo printer ..Prints photo-quality images from any digital camera or memory card, without using a computer.
Platen glass Used to load a document to be processed. USB connector (for Used to connect a “PictBridge”- or Canon “Bubble Jet digital camera) Direct”-corresponding digital camera or digital video camcorder to the machine when printing images directly from the camera. For details, see page 79.
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Rear view and interior External device jack Connects the external device. Telephone line jack Connects the telephone line. Power connector Used to connect the power cord of the machine. USB connector (for Used to connect a computer to the machine when printing or faxing computer) from or scanning to the computer.
Operation panel This section describes the keys on the operation panel, and their functions and locations. [ON/OFF] key Turns the machine ON and OFF. Before turning ON the machine, make sure the scan unit is closed. When turning ON and OFF, keep the key pressed for at least one second.
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[Stop/Reset] key Cancels operations and returns the machine to standby mode. [Tone] key Switches temporarily to tone dialing. Also changes the mode when entering characters. [Redial/Pause] key Redials the last dialed number. Also enters pauses between or after numbers when dialing or registering numbers. [Directory] key Use when dialing fax/telephone numbers registered in the directory.
Menu flow Refer to this menu flow when setting features of this machine. NOTE • For details on Special Copy features, see Chapter 4. COPY PHOTO PRINT ENLARGE/REDUCE PAPER SELECT PRESET RATIO SIZE ZOOM TYPE FIT-TO-PAGE SCAN CONTRAST PAPER SELECT FAX RESOLUTION SIZE TYPE...
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NOTE • For details on the Photo Print mode and Photo Index Sheet features, see Chapter 5. Photo Index PHOTO PRINT Sheet Scan PHOTO PRINT MODE PRINT/SCAN SCAN Scans a Photo Index Sheet to print the selected INDEX Print photographs according to the circles you fill. SELECT PAPER SIZE ALL PAGES SELECT PAPER TYPE...
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NOTE • For details on Additional Functions, see Chapter 15. Additional Functions USER DATA FAX SETTINGS TX SETTINGS RECEIVE MODE ECM TX UN/LOCK PHONE FAX ONLY MODE LOCK PHONE NET SWITCH PASSWORD MANUAL MODE PAUSE TIME ANS.MACHINE MODE AUTO REDIAL FAX/TEL AUTO SW MEMORY REFERENCE TX START SPEED...
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INK VOLUME LOW INK WARNING INK COUNT RESET BLACK INK CHANGED? COLOR INK CHANGED? MAINTENANCE NOZZLE CHECK CLEANING HEAD REFRESHING ALIGN PRINT HEAD ROLLER CLEANING CALIBRATION QUIET PRINTING EXTENSION AMOUNT AUDIBLE TONES KEYPAD VOLUME ALARM VOLUME CARD PROTECT DISPLAY LANGUAGE SUMMER TIME POWER SAVE TIMER Introduction...
Chapter Document Handling Document requirements The documents you load on the platen glass for copying, faxing, or scanning must meet these requirements: Document • All types of paper documents type • Photographs • Books • Max. 216 mm × 297 mm Size (W ×...
Loading documents To copy, fax, or scan a document, set it on the platen glass. NOTE • Make sure any glue, ink, or correction fluid on the document is completely dry before loading. Lift the document cover. Load your document on the platen glass. •...
1 sheet Right [T-shirt Transfer] Indicates Canon specialty media. If the paper does not feed normally, fan the sheets prior to loading them (up to 10) in the multi-purpose tray. Fanning the sheets will prevent them from sticking together. Chapter 3...
Printing from • You may be able to load other envelopes, (220 mm × 110 mm/ your computer but Canon cannot guarantee consistent 8 5/8 in. × 4 3/8 in.) performance on these. US Commercial No. 10 • Do not use the following types of (241 mm ×...
5" × 7" • Remove each sheet from the paper output (127.0 mm × 177.8 mm/ tray as soon as it is printed. 5 in. × 7 in.) Indicates Canon specialty media. For borderless printing. Chapter 3 Print Media Handling...
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• If you are storing the transparencies for a long period of time, cover the printed sides with plain paper before storing. Indicates Canon specialty media. For borderless printing. Print Media Handling Chapter 3...
• Refer to the supplied manuals for details on how to use this print media. • When copying, set the paper type to <HIGH RES.>, and the image quality to <FINE (PHOTO)>. Indicates Canon specialty media. Chapter 3 Print Media Handling...
–Print media with holes (e.g. punched holes) –Very thin print media (less than 64 g/m –Very thick print media (more than 105 g/m ) *Other than Canon genuine print media. –Postcards with photographs or stickers adhered to them –Envelopes made with embossed or treated surfaces Handling print media •...
Setting the paper thickness lever The paper thickness lever adjusts the gap between the print head and the print media to suit the print media’s thickness. Before printing, be sure to set the paper thickness lever. IMPORTANT • Set the paper thickness lever to the left when receiving faxes. Follow this procedure: Lift the scan unit until it locks into place •...
Press [ ]. NOTE • When not replacing an ink tank, be sure to press [ ], and no other key. Setting the print media size and type For copying or photo printing, on the operation panel, you need to set the size and type of print media loaded in the multi-purpose tray.
Place a stack of paper (print side up) in the multi-purpose tray , and pinch the paper guide and adjust it to the left side of the stack IMPORTANT • Make sure the stack does not exceed the paper limit mark Loading envelopes Follow this procedure: Set the paper thickness lever to the right.
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• If the edges of the envelope are inflated or are curling, place the envelope on a flat surface (such as a desk). With a pen, press down while moving it from the center toward the edges of the envelope. •...
Chapter Copying Documents you can copy For information on the types of documents you can copy, their requirements, and details on loading them, see Chapter 2 Setting the print media size and type For copying, on the operation panel, you need to set the size and type of print media loaded in the multi-purpose tray.
NOTE • In order to obtain optimally attractive print results, when copying photographs, use Canon-recommended photo paper pro or photo paper plus. Press [OK]. Making copies When making color or black & white copies, you can adjust the image quality and density, and also enlarge or reduce copies as necessary.
Press [Color] for color copying, or [Black] for black & white copying. • The machine starts copying. NOTE • To cancel copying, press [Stop/Reset]. • The machine can also receive faxes in copy mode (the mode in which [COPY] is pressed). Adjusting image quality You can adjust the image quality according to the document to be copied.
Adjusting exposure (density) Exposure (density) is the degree of difference between light and dark. Increasing the exposure setting further blackens dark areas and whitens bright areas. Whereas decreasing the exposure setting reduces the difference between bright and dark areas. You can adjust the exposure between nine gradations.
Press [OK]. PRESET RATIO 100% Use [ ] or [ ] to select the copy ratio. – <25% MIN.>: Reduces the document to 25% when copying. – <70% A4 to A5>: Reduces an A4-size document to A5 size when copying. –...
Copying an image to fit the page If the document to be copied is larger or smaller than the specified print media size, you can automatically reduce or enlarge the image to fit the selected print media size. NOTE • Some document sizes may not be correctly detected. If the document cannot be correctly detected, select the preset copy ratio or custom copy ratio.
Copying two pages on a single page This feature enables you to copy two documents onto a single sheet of print media, by reducing and rotating each image 90 degrees. NOTE • If <MEMORY FULL> appears on the LCD when copying, set the image quality to <NORMAL> and try copying again.
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Press [OK]. NORMAL 2 on 1 • If a print media size setting other than <A4> or <LTR> is selected, the LCD displays the following message. SIZE : < > TYPE : PLAIN • Use [ ] or [ ] to select either <A4> or <LTR>, then press [OK]. •...
Borderless copying This feature enables you to copy color images so that they fill the entire page without borders. NOTE • You can use this feature only when the print media size is set to <A4>, <LTR>, <4"×6">, or <5"×7">. For details on setting the print media size, see page 43.
Press [OK]. 100%+ A4 FINE BORDERLESS COPY • If a print media type setting is selected that cannot be used in borderless copying, the LCD displays the following message. SIZE : < > TYPE : PHOTO PRO • Press [OK] to confirm the print media size. •...
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Adjust the settings for your document as necessary. NOTE • To select the print media size and type, see page 43. • To select the image quality, see page 45. • To select the scanning exposure, see page 46. • To select the copy ratio, see page 46. •...
2. Press [OK]. VERTICAL < 2 > HORIZONTAL 3. Use [ ] or [ ] to select the number of vertical repetitions (max. 4). 4. Press [OK]. VERTICAL HORIZONTAL < 2 > 5. Use [ ] or [ ] to select the number of horizontal repetitions (max. 4). 6.
Adjust the settings for your document as necessary. NOTE • To select the print media size and type, see page 43. • To select the image quality, see page 45. • To select the scanning exposure, see page 46. • To select the copy ratio, see page 46. Press [Menu] repeatedly until <5.SPECIAL COPY>...
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Adjust the settings for your document as necessary. NOTE • To select the print media size and type, see page 43. • To select the image quality, see page 45. • To select the scanning exposure, see page 46. Press [Menu] repeatedly until <5.SPECIAL COPY> appears. 5.SPECIAL COPY 2 on 1 Use [ ] or [ ] to select <ENTIRE IMAGE>.
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Chapter Photo Printing from a Memory Card There are several ways you can print photos directly from a memory card, without using a computer. In particular, if you use a Photo Index Sheet, you can easily specify photographs and set the printing options.
Compatible memory cards The following cards are compatible with the machine. They are inserted into the card slots as described below: Left card slot Right card slot MEMORY STICK Multimedia card CompactFlash xD Picture card Type I/II SmartMedia SD memory card Microdrive memory card CAUTION •...
Inserting/removing a memory card Inserting a memory card There are two ways of inserting a memory card depending on the type of the memory card: one is to insert a memory card directly into the card slot, and the other one is to insert a memory card through a CF card adapter (optional).
IMPORTANT • When inserting the memory card or the CF card adapter containing the memory card into the card slot, insert it with its front side (labeled side) facing outside. NOTE • If the memory card cannot be read, check that: –...
Convenient printing functions You can select print setting options, such as printing photographs without borders and printing blues and greens in landscape photographs brighter. Setting borderless printing This feature enables you to print colored images so that they fill the entire page without borders. Without borders With borders To enable/disable borderless printing:...
Setting vivid photo printing Enabling this setting will make photographs appear more vibrant, especially blues and greens. It is also effective for photographs that were not taken with the correct exposure. To enable/disable vivid photo printing: 1. While setting photo printing, <VIVID PHOTO> is displayed on the LCD. 6.VIVID PHOTO NOTE •...
Printing by using the Photo Index Sheet With this machine, you can easily print photographs by filling in the appropriate circles on a Photo Index Sheet to select print options and photographs you want to print. Simply scanning a Photo Index Sheet prints the selected photographs according to the circles you fill.
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Follow this procedure: Turn ON the machine, and load A4- or letter-size paper in the multi-purpose tray. • Use completely white plain paper when printing a Photo Index Sheet. NOTE • For details on print media, see page 33. • For details on how to load print media, see page 40. Insert the memory card into the card slot.
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If you select < >: LAST IMAGE 1. Press [OK]. SHEET (LTR or A4) LAST 30 IMAGES 2. Use [ ] or [ ] to select how many recent photographs to print. – <LAST 30 IMAGES>: Prints the 30 most recently recorded photographs. –...
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Fill in the appropriate circles ( ) with a dark pencil to select the photographs to print and print settings. Good example Bad example Light Check mark Line only IMPORTANT • Be sure to fill a circle for every setting item (except options). •...
Press [Photo Index Sheet]. Use [ ] or [ ] to select <SCAN>. [PHOTO INDEX SHEET] PRINT < SCAN > Press [OK]. • The machine reads the Photo Index Sheet, and prints photographs according to the settings. IMPORTANT • If the LCD displays <SCANNING ERROR>, press [OK] and ensure that a circle is filled for each setting item.
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NOTE • In order to obtain optimally attractive print results, when printing photographs, use Canon-recommended photo paper pro or photo paper plus. • If you selected <4"×6"> or <5"×7"> in step 7, you can only select <PHOTO PAPER PRO>, <PHOTO PAPER PLUS>, or <OTHER PHOTO PAPER>.
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Select whether to enable vivid photo printing or not. (See page 62.) NOTE • If you selected <PLAIN PAPER> in step 9, you cannot enable vivid photo printing. Press [OK]. [ALL IMAGES] PRO A4 Press [Color]. NOTE • To cancel printing, press [Stop/Reset]. •...
Index printing With this machine, you can print an index to check all the image data on the memory card, and select the settings for individual images and print them according to your preference. The operation flow is as follows: DPOF Print an index to see thumbnails of all the images on the memory Prints images according to...
NOTE • You may not be able to print photographs if their file sizes are too large (4800 dpi × 3600 dpi or more). Print the photographs from your computer. (See page 116.) • For details on vivid photo printing, see page 62. •...
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NOTE • In order to obtain optimally attractive print results, when printing photographs, use Canon-recommended photo paper pro or photo paper plus. • If you selected <4"×6"> or <5"×7"> in step 7, you can only select <PHOTO PAPER PRO>, <PHOTO PAPER PLUS>, or <OTHER PHOTO PAPER>.
Printing a single image This printing method prints a specified single photograph from a memory card. In order to select the photograph you want to print, you will need to print the index and note the image number assigned to the photograph. To print an index, see page 71. Follow this procedure: Turn ON the machine, and load the correct print media in the multi-purpose tray.
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NOTE • In order to obtain optimally attractive print results, when printing photographs, use Canon-recommended photo paper pro or photo paper plus. • If you selected <4"×6"> or <5"×7"> in step 11, you can only select <PHOTO PAPER PRO>, <PHOTO PAPER PLUS>, or <OTHER PHOTO PAPER>.
Press [Color]. NOTE • To cancel printing, press [Stop/Reset]. • The image printed is enlarged or reduced automatically according to the print media size. Depending on the print media size, the photographs may be cropped even if borderless printing is not selected. •...
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Use [ ] or [ ] to select <IMAGE NUMBER> or <DATE>. If you select <IMAGE NUMBER>: 1. Press [OK]. 3.FIRST IMAGE: 2. Use [ ] or [ ] to select the first image number you want to print, or enter the number with the numeric keys.
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NOTE • In order to obtain optimally attractive print results, when printing photographs, use Canon-recommended photo paper pro or photo paper plus. • If you selected <4"×6"> or <5"×7"> in step 9, you can only select <PHOTO PAPER PRO>, <PHOTO PAPER PLUS>, or <OTHER PHOTO PAPER>.
DPOF (Digital Print Order Format) printing This printing method prints photographs according to the DPOF settings specified on your digital camera. NOTE • For information on how to set the DPOF functions, see the manual supplied with your digital camera. The machine supports the following DPOF functions: •...
When printing directly, use the USB cable supplied with your digital camera. NOTE • To photo print directly from a digital camera or a digital video camcorder, use only “PictBridge”- or Canon “Bubble Jet Direct”-compatible digital cameras. For details on PictBridge, see Direct Printing for PictBridge-compliant Digital Cameras.
Media types for a digital camera You can use the following Canon media: Digital Camera Setting Media Type Media Size 101.6 mm × 152.4 mm/4 in. × 6 in. Card #1 Photo Paper Pro 101.6 mm × 152.4 mm/4 in. × 6 in.
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Display the image you want to print in the replay mode. • If the camera will not change to the replay mode, refer to the manual supplied with your digital camera for instructions on changing the camera to the replay mode. •...
Chapter Registering Information in Your Machine Methods of registering information in your machine You can set the sending and receiving settings from the operation panel of the machine. Examples of connecting the machine Typical examples of connecting the machine are described below. The machine cannot send/ receive faxes if the connection is incorrect.
ADSL connection Splitter ADSL connection Telephone or answering machine ADSL modem (Some modems include splitters) For details, see the manual supplied with your ADSL modem. ISDN connection For details on ISDN connection and settings, see the manuals supplied with your terminal adapter or dial-up router.
Registering sender information You can register sender information (Transmit Terminal Identification (TTI)) in your machine so that your name or company name, your fax/telephone number, and the date and time of transmission are printed in small type at the top of each page to be received. Thus, whenever you send a fax, the recipient receiving the fax knows who sent it, and when it was sent.
Use the numeric keys to enter the date and time (in 24-hour format). • Enter only the last two digits of the year. NOTE • If you misentered the date and time, use [ ] or [ ] to move the cursor under the number to enter the correct number.
Use the numeric keys to enter your name (max. 24 characters, including spaces). NOTE • For details on how to enter or delete characters, see page 91. Press [OK]. Press [Stop/Reset]. NOTE • You can print the USER’S DATA LIST to confirm the sender information you have registered. (See page 94.) Directory dialing Directory dialing is a convenient feature that enables you to register the recipient’s fax/telephone...
Use the numeric keys to enter a name for the directory dialing (max. 16 characters, including spaces). NOTE • For details on how to enter or delete characters, see page 91. Press [OK]. • To continue registering directory dialing, repeat the procedure from step 4. Press [Stop/Reset].
Printing the DIRECTORY DIAL list You can print a list of the recipients registered for directory dialing. You may want to keep the list near your machine to refer to it when dialing. Follow this procedure: Press [Additional Functions], and then press [OK]. Use [ ] or [ ] to select <3.REPORTS/LISTS>.
Setting the summer time Some countries adopt the summer time system that shifts the clock time forward or back at certain periods of the year. You can set your machine to automatically change the time by registering the day and time that summer time begins and ends in your country. This feature is only available in some countries.
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Press [OK] twice. TIME 02:00 Use the numeric keys to enter the time (in 24-hour format) when the summer time starts. • Precede single digit with a zero. Press [OK] three times. MONTH MARCH Use [ ] or [ ] to select the month when the summer time ends. Press [OK] twice.
Guidelines for entering numbers, letters, and symbols Follow this procedure: Press [ ] to switch to uppercase letter mode (:A), lowercase letter mode (:a), or number mode (:1). • You can see what mode you are in by the character displayed on the top right corner of the LCD. NAME Use the numeric keys to enter a character.
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Uppercase letter mode Lowercase letter mode Number mode ABCÅÄÁÀÃÂÆÇ abcåäáàãâæç DEFÐËÉÈÊ defðëéèê GH I Ï Í Ì Î gh i ï í ì î MNOÑØÖÓÒÕÔ mnoñøöóòõô Þ PQRS pqrsþ TUVÜÚÙÛ tuvüúùû WXYZÝ wxyzý -. #!",;:^`_=/|’?$@%&+()[]{}<> Lowercase letter Uppercase letter Number mode (:1) mode (: a) mode (: A) Registering Information in Your Machine...
Summary of reports and lists The table below shows the reports and lists that can be printed from your machine. Refer to the pages indicated for more details. Report or List Description Details ACTIVITY REPORT Shows recent facsimile transactions performed by page 94 your machine.
ACTIVITY REPORT The machine is factory-set to print an ACTIVITY REPORT after every 20 transactions. You can also disable automatic printing of this report. NOTE • For details on the ACTIVITY REPORT setting, see page 170. Printing the ACTIVITY REPORT Follow this procedure: Press [Additional Functions], and then press [OK].
TX REPORT Your machine can print a TX (transmission) REPORT after sending a document. You can set the machine to print every time it sends a document, or only when an error occurs. Alternatively, you can disable printing of a report. NOTE •...
Chapter Sending Faxes Documents you can fax For information on the types of documents you can fax, their requirements, and details on loading them, see Chapter 2. Flow of sending faxes The operation flow of sending faxes is as follows: Step 1 Load the document or photograph you want to send on the platen glass.
Before sending faxes The machine enables you to adjust the resolution and scan contrast to suit the type of document. Adjusting the image quality (fax resolution) You can adjust the image quality (fax resolution) of the document you send. The higher the image quality, the better the output quality at the other end, but the slower the transmission speed.
Sending methods There are two methods of sending faxes: • Sending from your machine (memory sending) • Sending from your computer (See Software Guide.) This section explains how to use these methods. Sending from your machine (memory sending) Follow this procedure: Load the document on the platen glass.
How to use directory dialing You can dial the number easily when the recipient’s fax/telephone numbers are registered in the directory. NOTE • <NO DATA> appears on the LCD if no fax/telephone number is registered in the directory. For details on registering directory dialing, see page 86.
Documents stored in memory CAUTION • If you turn the machine OFF, all the documents stored in memory are deleted. Send or print all the necessary documents stored in memory before turning the machine OFF. Printing a list of documents in memory The machine can print a list of documents stored in memory (DOC.
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If you select <2.PRINT DOCUMENT>: 1. Press [OK]. 2. Use [ ] or [ ] to select the transaction number (TX/RX NO.) of the document you want to print, or enter the number with the numeric keys. • If you are unsure of the transaction number, print the DOC. MEMORY LIST. (See page 100.) 3.
Checking a document’s details in memory When selecting a document in memory to be printed or deleted, you can check its details on the LCD as follows: PRINT DOCUMENT TX/RX NO. 5001 Transaction number (TX/RX NO.) • A transaction number between 0001 and 4999 is a document being sent. •...
Hang up the handset. Sending/receiving using ECM This machine is set to send/receive faxes in ECM (Error Correction Mode). Checking the sending and receiving condition at the sending end and the receiving end respectively, ECM automatically corrects errors caused by telephone line trouble. NOTE •...
Chapter Receiving Faxes Flow of receiving faxes The operation flow of receiving faxes is as follows: Step 1 Load paper in the multi-purpose tray. (See page 40.) Step 2 Select the receive mode. If you want to receive only faxes automatically with your machine, or you have a dedicated telephone line for fax use only: <FAX ONLY MODE>...
Receive modes The machine provides the following five receive modes. Select the receive mode according to your needs. IMPORTANT • The machine cannot receive faxes when the power is turned OFF. Press [ON/OFF] to turn the power NOTE • The machine can receive faxes in any mode, such as copy mode (the mode in which [COPY] is pressed), fax mode (the mode in which [FAX] is pressed), scan mode (the mode in which [SCAN] is pressed), or photo print mode* (the mode in which [PHOTO] is pressed).
When you hear the telephone call ring pattern: Pick up the handset and talk normally. If you hear a slow beep, it means the call is from a fax machine trying to send a fax. Press [Black] or [Color] to receive the fax. If you do not pick up the handset, the machine continues to ring until the other party hangs up.
If you want to receive voice messages on your answering machine and receive faxes automatically: Select <ANS.MACHINE MODE>. • When you receive a fax call: First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically.
Setting the receive mode Follow this procedure: Press [Additional Functions]. Press [OK] twice. RECEIVE MODE FAX ONLY MODE Use [ ] or [ ] to select the receive mode. – <FAX ONLY MODE>: Set to automatically receive faxes only. (If you connected a telephone to your machine, the telephone will not ring.) –...
• If the memory becomes full, the machine cannot receive the remaining faxes. Contact the sender and have him/her resend them. *When using Canon FAX Standard Chart No.1 (Standard mode) Print media size and type Load A4- or letter-size paper in the multi-purpose tray when you print the fax.
Chapter Becoming Familiar with the Software Installing the software If you have not already installed the software contained on the Setup CD-ROM supplied with this machine, please do so now. For instructions, see Set-Up Guide or Software Guide. NOTE • For details on all features of the software, see Software Guide. System requirements To successfully install and operate the software, your system must meet the following requirements:...
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(Service Pack* 1 or later) NOTE • Canon cannot guarantee the performance with all computers standard-equipped with a USB2.0 Hi-Speed interface. For the most up-to-date information, see the Canon home page. • As a USB2.0 Hi-Speed interface is fully compatible with USB Full-Speed (USB1.1-equivalent), you can use it as a USB Full-Speed (USB1.1-equivalent) interface.
For details on the utility software, see page 10. Using the MP Toolbox to scan images Double-clicking the [Canon MP Toolbox 4.1] icon on the Windows desktop opens the MP Toolbox. The MP Toolbox enables you to scan a document and images to your computer, and process and save it.
Administrator. IMPORTANT • When uninstalling the MP Drivers, first uninstall the MP Toolbox. If the MP Drivers are uninstalled beforehand, [Canon] may remain in [(All) Programs] of the [Start] menu after uninstallation of the software. Uninstalling the MP Toolbox Follow this procedure: Close any open software applications, including the MP Toolbox and virus checkers.
Follow this procedure: Close any open software applications, including virus checkers. Click [Start] on the taskbar, point to [(All) Programs], [Canon], and [MP Drivers], then click [Uninstall Drivers]. In [Please select the device to delete], select the name of this machine ([MP390 Series]), then click [Perform].
Chapter Printing from Your Computer Before printing Before printing, confirm as follows. Is the software (MP Drivers) installed? If the software is not yet installed, see Software Guide. Is the machine specified as [Set as Default Printer]? You can confirm whether the machine is specified as [Set as Default Printer] by opening the [Printers] screen in an application software.
Printing documents Installing the MP Drivers enables you to print from application software supporting a print function. The print procedure varies slightly depending on the application software. The basic print procedure is explained here. For the actual operation, see the manuals of the application software to be used for printing.
Canceling printing You can cancel printing either before or after the machine starts printing. Canceling before the machine starts printing 1. In the [Print] dialog box, click the button to cancel printing. • This in most cases will be [Cancel]. Canceling after the machine starts printing 1.
Changing print settings with the Print Advisor Follow this procedure: Open the document in the application software, and select the command to print. • This in most cases will be [Print] in the [File] menu or toolbar. In the [Print] dialog box, click [Properties]. In the [Properties] dialog box, on the [Main] tab, click [Print Advisor].
Chapter Scanning About scanning images You can scan images from the machine to a computer, and save them in JPEG, TIFF, or Bitmap format. And you can process that data by using the supplied application software to create original images. Furthermore, you can use the supplied OCR (Optical Character Recognition) software to convert scanned paper documents to text data.
Load the document on the platen glass. (See page 32.) On the Windows desktop, double-click [Canon MP Toolbox 4.1]. • Or, click [Start] on the taskbar, point to [(All) Programs], [Canon], and [MP Toolbox 4.1], then click [Toolbox 4.1]. • The MP Toolbox opens.
• With Windows XP, you can use the ScanGear MP (TWAIN) or the WIA driver as the scanner driver. – When using ScanGear MP, select [Canon MP390]. – When using a WIA driver, select [WIA Canon MP390]. Chapter 12 Scanning...
If necessary, in the scanner driver dialog box, preview the scan and make adjustments. (See Software Guide.) Click [Scan]. • When scanning is completed, the scanned image will appear in the application software’s display area. Scanning with the operation panel of the machine By pressing [Color] or [Black] on the machine, you can scan documents to your computer.
Chapter Maintenance Replacing ink tanks Low ink warning When ink is running low, the LCD will display <BLACK INK LOW>, <COLOR INK LOW>, or <COLOR/BLACK INK LOW> warning you to have a new ink tank ready before the ink runs out. When copying, photo printing, or printing faxes, if the machine stops printing when the warning appears, you can continue printing by pressing [OK].
• To ensure optimum printing results and to avoid printing problems, Canon recommends using original Canon ink tanks only. Damage caused by using refilled tanks is not covered by Canon's warranty. • Replaced ink tanks should be new. If you install partially used ink tanks, the nozzles may block and the ink counter may not be accurate.
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Hold the empty ink tank’s tab and pull forward to release. Lift out the ink tank. CAUTION • Do not remove the print head from the machine. • Remove one ink tank at a time. • Do not touch the round shaft , transparent film , film cable , ink absorber (sponge part)
Return the scan unit to its original position. • The LCD displays a message asking if you replaced an ink tank. INK TANK CHANGED? - YES NO + Press [ ]. • The LCD displays a message asking if you replaced the black ink tank. BLACK INK CHANGED? - YES NO +...
Use [ ] or [ ] to select <2.INK COUNT RESET>. INK VOLUME 2.INK COUNT RESET Press [OK]. • The LCD displays a message asking if you replaced the black ink tank. BLACK INK CHANGED? - YES NO + NOTE •...
If there is no improvement, Step 4 Replace the ink tanks. (See page 124.) If there is no improvement, If there is no improvement, The print head may be damaged. Contact your local authorized Canon dealer or the Canon help line. Maintenance Chapter 13...
Printing the nozzle check pattern The nozzle check pattern shows whether the print head is operating properly. NOTE • You can also print the nozzle check pattern from your computer. (See Software Guide.) Follow this procedure: Load A4- or letter-size plain paper in the multi-purpose tray. Press [Additional Functions].
Confirming the nozzle check pattern This section describes how to confirm the nozzle check pattern and print head position pattern. NOTE • If the ink level is low, the nozzle check pattern is not printed correctly. If the ink level is low, replace the relevant ink tank.
Cleaning the print head If the printed nozzle check pattern is broken, missing, or a specific color is not printed, clean the print head. NOTE • Cleaning the print head consumes a small amount of ink. Cleaning too often reduces the amount of ink in the ink tanks.
Aligning the print head If you have printed the nozzle check pattern (see page 129) and determined that the print head needs aligning, align it from the operation panel. NOTE • You can also align the print head from your computer. (See Software Guide.) Follow this procedure: Load A4- or letter-size plain paper in the multi-purpose tray.
Press [OK]. CHANGE H VALUE Repeat steps 8 and 9 for columns B to K. Using the calibration function If the color tone of copies or scans of photos differs from that of the original, you can use the calibration function to adjust the color tone printed. Follow this procedure: Press [Additional Functions].
Setting the Power Save Timer Power Save mode is the mode in which the scanning lamp is extinguished. You can specify the length of time until the machine enters the Power Save mode by using the Power Save Timer setting. If you perform an operation immediately after recovering from Power Save mode, the image may not be correctly read by the machine.
Cleaning the platen glass and document cover Wipe the platen glass , and the inner side of the document cover (white area) with a clean, soft, lint-free cloth moistened with water. Then wipe with a clean, soft, dry, lint-free cloth making sure not to leave any residue, especially on the platen glass.
Chapter Troubleshooting Paper is jammed Removing jammed paper If <CLEAR PAPER JAM> and <PRESS OK KEY> are displayed on the LCD, follow this procedure to clear the paper jam. If a paper jam occurs when receiving a fax, that fax will be stored in memory and printed automatically when you clear the jam and press [OK].
135.) Is the roller operating properly? If the roller is not operating properly, contact your local authorized Canon dealer or the Canon help line. Print media Do the sheets of paper stick together? Fan the sheets of paper well before loading.
If the power disconnects unexpectedly User data and directory dialing settings are stored using the internal battery if there is a power failure or if you accidentally disconnect the power cord. However, all documents stored in memory will be deleted. If the power disconnects, the following will apply: •...
Problems outputting Cannot print at all, cannot print correctly When copying, printing from a computer, printing faxes or printing photographs Cause Action The Alarm lamp is flashing. If it is flashing, see “When the Alarm lamp flashes,” on page 155. The ink tanks are not installed Lift the scan unit until it locks into place, and open the inner cover, correctly.
Cause Action The machine’s interior is dirty. If the machine’s interior is dirty with ink or there is a build-up of paper dust, your printout may contain ink stains or be smudged. Clean the machine. (See page 134.) When copying Cause Action The document is not loaded...
When copying Cause Action You are copying high-resolution If you are copying high-resolution documents, processing the data documents such as photographs or will take time, and copying will appear to have stopped. Wait until illustrations. data is processed. If you are copying a document with a large printing area (with small margins) or are copying multiple sets, copying may stop to allow the ink time to dry.
Cannot print correctly from the memory card Cause Action “?” is printed in the index. The image data does not comply with the DCF (Design Rule for Camera File System) standard, or the image data is not in JPEG format. Check the image data in your digital camera or computer. Or, the size of the image data may be too large.
The machine does not appear in [Hardware devices] in the [Add/Remove Hardware] dialog box (Windows 2000) Cause Action In the case of a multi-function The [Unsafe Removal of Device] dialog box will display the machine, the machine does not message [To safely unplug or eject any of the following devices, first appear in [Hardware devices] in use the Hardware wizard in the Control Panel to stop the device].
Other applications, such as a virus Close any open applications (including virus checkers) before checker, are running. uninstalling the software. Uninstallation was completed, but the [Canon] folder remains in the [Start] menu. Cause Action You uninstalled the MP Drivers In the [Start] menu, open [Taskbar and Start Menu Properties] and before uninstalling the MP remove [Canon] from here.
The message <Version conflict> appears on your computer (Windows 98). Cause Action The computer has Photoshop If the message <Version conflict> or <Windows 98 file language installed. or...> appears during installation, click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free. Also, the installed MP Drivers can be used without problem.
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Cause Action An application error or <General Refer to the application’s manual. If the application is not compatible Protection Fault> error is displayed with the operating system you are using, generally you will be unable on the computer. to print. The application software you are using to print with is not compatible with the operating...
Cannot print to a shared printer Cause Action The server (the computer to which Turn ON the server. the machine is connected) is not turned ON. The server is not set up for printer Set up the server for printer sharing. (See Software Guide.) sharing.
Cannot receive faxes automatically Cause Action The receive mode displayed on the If <Manual> is displayed, you cannot receive faxes unless you pick bottom left of the LCD is not up the handset and either press [Color] or [Black], or dial the remote <FaxOnly>, <NET SW.>*, receiving ID.
Cannot receive a fax using Error Correction Mode (ECM) method Cause Action <ECM RX> is set to <OFF>. Set <ECM RX> to <ON>. (See page 171.) The sender’s fax machine is not If the sender’s fax machine is not ECM-compatible, the fax will be ECM-compatible.
Cannot send a fax clearly Cause Action The document is not loaded • Check that the document is loaded correctly on the platen glass. correctly, or the platen glass or the (See page 32.) inner side of the document cover is •...
Telephone problems Cannot dial Cause Action The telephone line is not correctly Check that the telephone line is correctly connected. (See Set-Up connected. Guide.) The telephone line type is not set Make sure the machine is set for the correct telephone line type. (See correctly.
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[Control Panel] window, click [Printers and Other Hardware], then [Scanners and Cameras].) 4. In the [Scanners and Cameras] window, if [Canon MP390] (Windows XP: [WIA Canon MP390]) is present, the machine is recognized. If not, uninstall the software and reinstall it. (See page 113.)
Cause Action The color tone displayed in the Perform calibration to scan the image with the correct color tone. preview screen differs from that of (See Software Guide.) the original. A cause other than the above is Restart the computer. suspected.
Cannot scan correctly with Multi-Scan Cause Action The position or orientation of the Place the documents so that the position and orientation of the documents is incorrect. documents meet the following requirements. • There should be a gap of at least 1 cm (3/8 in.) between the edge of the platen glass and documents.
• If the problem has been resolved, the Alarm lamp will stop flashing. If the Alarm lamp still flashes even after you have turned the power ON again: Contact your local authorized Canon dealer or the Canon help line. Chapter 14...
LCD messages Below is a list of messages that are displayed on the LCD when a problem occurs. Check the cause of the error and take corrective actions according to the list. Message Cause Action Details The machine is waiting to Wait for the machine to page 99, AUTO REDIAL...
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Turn the machine OFF, then ON. If — CHECK PRINTER cannot operate. the problem is not resolved, contact your local authorized Canon dealer or the Canon help line. There is a paper jam. Clear the paper jam and reload page 136 CLEAR PAPER JAM paper in the multi-purpose tray.
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Message Cause Action Details You are unable to turn the The machine is performing an — DATA IN MEMORY machine OFF with [ON/OFF] operation. Wait until the operation CANNOT TURN OFF when documents are saved in has finished, then turn OFF the memory.
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OFF and ON. If CARD the message remains, contact your TURN OFF AND ON local authorized Canon dealer or the Canon help line. There is no print head installed Install the print head. Set-Up PUT IN in the machine.
The following messages may be displayed on the digital camera or digital video camcorder when images are printed directly from them. Take the appropriate action to correct the error. • Images can be printed directly from “PictBridge” and Canon “Bubble Jet Direct” compatible digital cameras and digital video camcorders connected to this machine.
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• No print head is installed. • Install a print head. (See Set-Up Guide.) • The print head is defective. • Contact your local authorized Canon dealer or the Canon help line. Waste tank full The waste ink tank is nearly Press [Stop/Reset] on the machine to recover full.
Canon dealer or the Canon help line. WARNING • Attempting to disassemble or repair the machine yourself may void the limited warranty. If you contact your local authorized Canon dealer or the Canon help line, make sure you have the following information ready: Product name: MP390...
Chapter Appendix This section describes how to change the machine settings, and provides a description of each setting item. How to change settings, and explanation of their content Before changing any settings, you can print the USER’S DATA LIST to check the current settings of your machine.
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Press [COPY], [FAX], [PHOTO] or [Additional Functions], depending on the function key under which the setting is located. If you press [COPY], [FAX] or [PHOTO]: 1. Press [Menu] repeatedly until the menu under which the setting is located appears. 2. Use [ ] or [ ] to select the setting you want to change. 3.
Settings To find the setting you want to change, see the following menu lists. NOTE • Default settings are shown in bold type. Function key: [COPY] Menu: ENLARGE/REDUCE Name Description Settings Details Makes enlarged or reduced copies at preset ratios. 25% MIN. page 46 PRESET RATIO 70% A4 to A5...
Menu: SPECIAL COPY Name Description Settings Details Copies two pages on one page (A4- or letter-size — page 49 2 on 1 only). Copies without any borders. — page 51 BORDERLESS COPY Prints multiple copies of an image on a single —...
Function key: [PHOTO] Menu: PHOTO PRINT MODE Name Description Settings Details Prints thumbnails of all the images stored on the — page 71 INDEX memory card, assigning a number to each thumbnail. Selects the print media size for the index. SELECT PAPER SIZE 4"×6"...
Function key: [Additional Functions] Menu: FAX SETTINGS Menu: RECEIVE MODE Name Description Settings Details Selects <FAX ONLY MODE> receive mode. — page 105 FAX ONLY MODE Selects <NET SWITCH> receive mode. — page 105 NET SWITCH* Selects <MANUAL MODE> receive mode. —...
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Menu: TEL# REGISTRATION Name Description Settings Details Numbers assigned to the fax/telephone numbers — page 86 01-40 registered in the directory. Register a fax/telephone number in the directory. Registers a fax/telephone number for directory — TEL NUMBER dialing. ENTRY Registers a name for a fax/telephone number —...
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Name Description Settings Details Selects the telephone line type setting for your page 83 TEL LINE TYPE TOUCH TONE machine. ROTARY PULSE* Enables/disables automatic printing of an — ACTIVITY REPORT AUTO PRINT ON ACTIVITY REPORT after every 20 transactions. AUTO PRINT OFF * The default setting for Hong Kong and Malaysia is ROTARY PULSE.
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Menu: RX SETTINGS Name Description Settings Details Enables/disables Error Correction Mode (ECM) page 103 ECM RX during reception. If you select <FAX/TEL AUTO SW> as the — — FAX/TEL AUTO SW receive mode, customizes its settings. RING START TIME Selects the time the machine takes to check 0 to 30SEC (8SEC) whether a call is a fax or voice call.
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Menu: INK VOLUME Name Description Settings Details Selects whether to notify you when ink in an ink page 123 LOW INK WARNING tank is running low. Resets the ink counter for the ink tanks. — page 126 INK COUNT RESET Selects whether to reset the ink counter for the BLACK INK black ink tank.
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Menu: AUDIBLE TONES Name Description Settings Details Selects the beep volume when pressing the keys on — KEYPAD VOLUME 0/1/2/3 the operation panel. Selects the alarm volume. — ALARM VOLUME 0/1/2/3 Menu: CARD PROTECT Name Description Settings Details — Enables/disables overwriting memory card data in Software all modes except photo print mode.
(such as matte photo paper), or if you do not know the paper type. NOTE • In order to obtain optimally attractive print results, when copying photographs, use Canon-recommended photo paper pro or photo paper plus. Appendix Chapter 15...
(such as matte photo paper), or if you do not know the paper type. NOTE • In order to obtain optimally attractive print results, when printing photographs, use Canon-recommended photo paper pro or photo paper plus. For Photo Index Sheet printing IMPORTANT •...
Specifications General specifications Power source 200–240V AC, 50/60 Hz Power consumption • Maximum: Approx. 48.0 W • Standby: Approx. 18.0 W Weight Approx. 8.5 kg (Components attached) • 454 mm (W) × 358 mm (D) × 249 mm (H) Dimensions (17 7/8 in.
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Printable areas Note on printing area illustrations: Printing area: Canon recommends that you print within (dark shade) this area. Printable area: The area where it is possible to print. (light shade) However, printing in this area can adversely affect print quality or paper feed precision.
• Photo Paper Pro PC-101S printable area: Photo Paper Pro PC-101S: 109.6 mm × 160.4 mm (4 3/8 in. × 6 3/8 in.) NOTE • The printing area of Photo Paper Pro PR-101 is identical to that of A4-size paper. (See page 177.) •...
Photo print specifications Interface • Card slots • USB port Print media • Plain paper • Photo Paper Pro PR-101 Layout • Plain paper: A4/Letter: With/without borders, index (max. 70 images) • Photo Paper Pro: A4/Letter: With/without borders, index (max. 70 images) Card: With/without borders, index (max.
Transmission speed • Black & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR, transmitting from memory (Based on Canon FAX Standard Chart No.1, standard mode.) • Color: Approx. 1 minute/page at 33.6 Kbps, ECM-JPEG, transmitting from memory (Based on Canon COLOR FAX TEST SHEET.) Scanning image processing •...
Index Numerics Direct printing available media type 80 (–) and (+) keys 25 procedure 80 2 on 1 copying 49, 166 DIRECTORY DIAL printing the list 88 Access lamp 24 Directory dialing ACTIVITY REPORT 93 dialing the number 99 printing 94 how to use 99 Additional Functions registering 86...
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PROBLEM READING CARD REINSERT MEMORY CARD 159 Image quality PROBLEM READING CARD adjusting for copying 45 TURN OFF AND ON 159 adjusting for faxing 97 PUT IN CARTRIDGE 159 Image repeat copying 52, 166 RECEIVED IN MEMORY 159 Index printing TRY AGAIN IN B&W 160 printing a range of images 75 TX/RX CANCELLED 160...
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PHOTO PRINT MODE 167 compatible memory cards 58 POWER SAVE TIMER 174 DPOF printing 78 QUIET PRINTING 172 from a memory card 57 RECEIVE MODE 168 index printing See Index printing REPORTS/LISTS 168 menu flow 28 RX SETTINGS 171 using a Photo Index Sheet 63 SCAN CONTRAST 166 Platen glass 23 SELECT RANGE 167...
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Reducing a copy Time custom copy ratios 47, 165 entering 84 image to fit the page automatically 48, 165 Tone dialing preset copy ratios 46, 165 temporarily 102 Registering Tone key 26 sender information 84 Tray extension 23 Roller, cleaning 135 TX (Transmission) REPORT 93 RX (Reception) REPORT 93 printing 95...