Troubleshooting - Wyrestorm EX-40 Instruction Manual

Receiver
Position Function
0-10m / 0-32ft transmission distance
0-1
2-5 10-30m / 32-98ft transmission distance - DEFAULT value is 4
30-40m / 98-131ft transmission distance
6-7
8-F Reserved - no function, reserved for future
9.

Troubleshooting

Generally, the majority of HD distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable. Should you
encounter any technical difficulties when installing
and configuring the matrix, we are confident
solutions can be found by working through the
following troubleshooting checklist before seeking
alternative technical support.
No Picture or Poor Quality Picture
1) Power – Are both Transmitter and Receiver powered
with correct LED indication? Both units should have their
own power 12V DC power supply connected. Please use
power supplies included.
Are all sources definitely powered and firmly connected?
2) If possible, always use test equipment prior to
installation and to troubleshoot any problems.
3) Check sink device supports HDCP, is switched to the
correct source inout mode and is compatible with the
receiver - if any issue is suspected, replace sink device
with another model.
4) Distance – Is the cable too long for the signal to be
transmitted effectively? The classification used within this
product allow transmission of 1080p up to 40m/131ft
so make sure the cable distance matches the project
requirements and is well within the maximum transmission
Technical Support: support@wyrestorm.com US: +1 866 677 0053 EU: +44 (0) 1793 230 343
distance of the signal. (Check EDID section of this guide
for manual adjustment for cable distance).
Note: If approaching the limits of the transmission
capabilities, transmission should be extended by using
another extender set to ensure the signal reaches its
destination effectively.
5) Cable Joins – Joins in the cable run or RJ45
connectors can impact on signal strength, resulting in
reduced transmission that may manifest itself in incorrect
picture quality, picture dropping out or a complete lack of
picture
6) Cable Choice and Signal Reduction – Are stranded
patch leads being used as interconnects between patch
panels or wall outlets? CCA (Copper Clad aluminium)
cables being used? These can reduce transmission
rates by up to 40% – we recommend solid core straight
through with minimum connections used wherever
possible.
7) Correct connection – It may seem obvious but
double check all UTP, HDMI, power and IR cables are
connected to the correct ports.
Note: Even a fraction off can be the difference between
aperfect picture and a blank screen. Double check all
connections are firmly made in the correct ports.
8) Cable wired to 568B standard? Is the cable wired
and terminated correctly and are those terminations
connected to the correct ports? Incorrect wiring and
termination will result in unstable operation or a blank
screen.
9