THOMSON TCW710 User Manual
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THOMSON TCW710 User Manual

Digital broadband wireless cable modem
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  • Page 1 TCW710 BROADBAND BROADBAND BROADBAND BROADBAND digital WIRELESS CABLE MODEM WIRELESS CABLE MODEM WIRELESS CABLE MODEM WIRELESS CABLE MODEM...
  • Page 2 TCW710 is a EURO-DOCSIS 1.0/1.1/2.0 and CableHome 1.1 compliant cable residential gateway that provides high-speed connectivity to residential, commercial, and education subscribers on public and private networks via an existing cable infrastructure. TCW710 is equipped with Ethernet, USB and IEEE802.11g Wireless interfaces. TCW710 uses the advanced PHY (A-TDMA/S-CDMA) technologies to support higher bandwidth in the upstream.

  • Page 3: Operating Information

    Operating Information Operating Temperature:0˚ - 40˚ C (32˚ - 104˚ F) Storage Temperature: -30˚ to 65˚ C If you purchased this product at a retail outlet, please read the following: Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them.
  • Page 4 Important Information...

  • Page 5: Table Of Contents

    Contents Chapter 1: Connections and Setup... 1 Introduction ... 1 Wireless Cable Gateway Features... 1 What’s on the CD-ROM... 2 Computer Requirements ... 2 Wireless Cable Gateway Overview ... 3 Cable Internet Service Requirements ... 3 What the Wireless Cable Gateway Does ... 3 What the Wireless Cable Gateway Needs to Do Its Job...
  • Page 6 Configuring Windows XP PCs ... 12 Connecting Your Devices... 13 Activating the Wireless Cable Gateway... 13 Initialization... 13 Mandatory User Configuration... 14 Overview ... 17 Front Panel ... 17 Rear Panel... 19 Chapter 2: Networking ... 20 Communications ... 20 Type of Communication ...
  • Page 7 Status Web Page Group ... 32 Software Web Page... 32 Connection Web Page... 33 Password Web Page... 34 Diagnostics Web Page ... 35 Network Web Page Group ... 36 WAN Web Page... 36 LAN and Computers Web Pages... 37 Advanced Web Page Group ... 39 Options Web Page ...
  • Page 8 Wireless Web Pages Group... 53 Performance ... 53 Authentication ... 53 Privacy ... 54 802.11b/g Basic Web Page... 54 802.11b/g Privacy Web Page... 56 802.11b/g Advanced Web Page... 59 802.11b/g Access Control Web Page... 61 Bridging Web Page ... 63 Chapter 4: Additional Information ...

  • Page 9: Chapter 1: Connections And Setup

    – up to 600 times faster than a 56K dial-up modem. Once the TCW710 is activated, you are online to enjoy real-time 3D animation, video conferencing, and perform other data intensive tasks.

  • Page 10: What's On The Cd-Rom

    What’s on the CD-ROM If you connect a PC using the USB port on your gateway, you’ll need the USB drivers found on the CD-ROM. CD-ROM Contents: Electronic copy of this user’s guide (.pdf format) Adobe Acrobat Reader — application you can load to read .pdf format, if you don’t have it loaded already USB drivers —...

  • Page 11: Wireless Cable Gateway Overview

    Wireless Cable Gateway Overview Cable Internet Service Requirements Cable company that offers EURO-DOCSIS-compliant Internet services What the Wireless Cable Gateway Does The Digital Wireless Cable Gateway serves as a two-way high-speed bridge between your personal computer and a cable Internet Service Provider (ISP). It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses to transport video signals.

  • Page 12: Contact Your Local Cable Company

    Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): The serial number The model number The Media Access Control (MAC) address...

  • Page 13: System Overview

    Chapter 1: Connections and Setup System Overview The Wireless Cable Gateway is connected between your cable company and the PCs within your home, as pictured previously in the Wireless Cable Gateway Overview. The connection to the cable company is made by a coaxial cable, and is referred to as the WAN (Wide Area Network) side of your Wireless Cable Gateway.

  • Page 14: Understanding The Wireless Cable Gateway

    Chapter 1: Connections and Setup Understanding the Wireless Cable Gateway Connect Fig. 1...

  • Page 15: Your Pc: Installing A Pc Network Card

    Your PC: Installing a PC Network Card If your PC does not already support Ethernet or USB, you must install a network interface card. Following is an example setup procedure: Install an Ethernet card on your motherboard, following the card’s directions. Power up your PC and follow the Add New Hardware Wizard’s instructions to install the driver.

  • Page 16: Your Pc: Installing A Tcp/Ip Stack

    Your PC: Installing a TCP/IP Stack Follow these instructions to install the TCP/IP protocol stack on one of your PCs only after a network card has been successfully installed inside the PC. These instructions are for Windows Me. For TCP/IP setup under Windows NT, 2000, and XP, refer to your Windows documentation. 1.
  • Page 17 Illustrations contained in this document are for representation only. 7. After a few seconds, the main Network window will appear. The TCP/IP Protocol should now be listed. Fig. 4 8. Click the OK button again. Windows may ask you for the original Windows installation disk or additional files.

  • Page 18: Your Pc: Configuring Dhcp On A Tcp/Ip Stack On A Pc

    Chapter 1: Connections and Setup Your PC: Configuring DHCP on a TCP/IP Stack on a PC These instructions will help you configure each of your computers to be able to communicate with the gateway to obtain an IP (or TCP/IP) address automatically (called DHCP, Dynamic Host Configuration Protocol).

  • Page 19: Configuring Windows Me Pcs

    Configuring Windows Me PCs Illustrations contained in this document are for representation only. 1. Go to the Network screen by clicking the Start button. Click Settings and then Control Panel. From there, double-click the Network icon. 2. On the Configuration tab, select the TCP/IP line for the applicable Ethernet adapter.

  • Page 20: Configuring Windows 2000 Pcs

    Configuring Windows 2000 PCs 1. Go to the Network screen by clicking the Start button. Click Settings and then Control Panel. From there, double-click the Network and Dial-up Connections icon. 2. Select the Local Area Connection icon for the applicable Ethernet adapter (it’s usually the first Local Area Connection listed).

  • Page 21: Connecting Your Devices

    complete the PC configuration. 5. Restart your computer. Connecting Your Devices 1. Before you begin, make sure that all of your hardware is powered off, including the gateway, PCs, hubs, and switches. 2. Connect one end of an Ethernet cable to one of the LAN ports (labeled 1, 2, 3, or 4) on the back of the gateway and the other end to a standard port on a network device, e.g., a PC, print server, hub, or switch.

  • Page 22: Mandatory User Configuration

    Configuring - downloading and applying the cable company CM configuration file Registering - establishing Internet access with the cable company During this process, the LED indicators on the front of the unit indicate progress. DS – Flashing indicates Tuning; lit solid indicates Tuning step completed successfully. US –...
  • Page 23 3. This step is not required with most installations. However, based on setup instructions from your cable company, you may need to enter the following information. To enter it, navigate to the Network – WAN gateway web page by clicking Network at the top of the page, then click WAN (on the left side of the page).
  • Page 24 your connection to the network to be rejected. 4. The gateway provides a Status Password webpage where you can change the web page’s access password and restore factory default of the gateway. Also, you can change the default “admin” password to the desired password. Click the Apply button to save your settings. IMPORTANT: If you have previously enabled any Internet-Sharing Proxy server software on any of your PCs, disable it.

  • Page 25: Overview

    Overview Front Panel The following illustration shows the front panel of the Gateway machine: The LEDs on the front panel are described in the table below (from left to right): TCW710 WLAN Ethernet Start-up Operation FLASH FLASH FLASH Enter Normal Operation Mode...
  • Page 26 FLASH FLASH FLASH FLASH SW Download Operation No service Operation Three seconds ON followed by a flash OFF Press Button Internet On/Off Button FLASH FLASH FLASH From Right to Left Wink Internet ON-OFF switch on. Internet ON-OFF switch off. NO Ether carrier present Ether TX/RX traffic Ether carrier present, no traffic No 802.11g installed or wireless is disabled from...

  • Page 27: Rear Panel

    Rear Panel 9-12VDC: Reset Ethernet: USB: CABLE: Illustrations contained in this document are for representation only. Power connector Reset-to-Default push button Ethernet 10/100BaseT RJ-45 connector USB Connector F-Connector...

  • Page 28: Chapter 2: Networking

    Chapter 2: Networking Communications Data communication involves the flow of packets of data from one device to another. These devices include personal computers, Ethernet and USB hubs, cable modems, digital routers and switches, and highly integrated devices that combine functions, like the Wireless Cable Gateway. The gateway integrates the functionality often found in two separate devices into one.

  • Page 29: Cable Modem (Cm) Section

    Fig.11 Example: The Wireless Cable Gateway offers a number of built-in web pages, which you can use to configure its networking side; when you communicate with the networking side, your communication is following this path. Each packet on the Internet addressed to a PC in your home travels from the Internet down- stream on the cable company’s system to the WAN side of your Wireless Cable Gateway.

  • Page 30: Networking Section

    Chapter 2: Networking initialization configures the cable modem with a CM IP (Cable Modem Internet Protocol) address, as shown in Figure 3, so the cable company can communicate directly with the CM itself. Networking Section The Networking section of your gateway also uses TCP/IP (Transmission Control Protocol/ Internet Protocol) for the PCs you connected on the LAN side.

  • Page 31: Three Networking Modes

    Chapter 2: Networking device. IRC used in an Internet instant messaging program, HTTP used by a web browser, and FTP used by a file transfer program are all examples of applications. Inside the packet, these applications are designated by their port number. Port 80, the standard HTTP port, is an example of a port number.
  • Page 32 Fig. 13 CM (Cable Modem) Mode provides basic home networking. In this mode, two IP stacks are active: IP Stack 1 - for use by the cable company to communicate with the cable modem section only. This stack receives its IP address from the cable company during CM initialization. It uses the MAC address printed on the label attached to the Wireless Cable gateway.

  • Page 33: Residential Gateway (Rg) Mode

    Chapter 2: Networking Note that in CM Mode, packets passing to the Internet to/from your PCs do not travel through any of the IP stacks; instead they are directly bridged between the WAN and LAN sides. Residential Gateway (RG) Mode Fig.
  • Page 34 RG (Residential Gateway) Mode provides basic home networking plus NAT (Network Address Translation). In this mode, three IP stacks are active: IP Stack 1 - for use by the cable company to communicate with the Cable Modem section only. This stack receives its IP address from the cable company during CM initialization. It uses the MAC address printed on the label attached to the Wireless Cable Gateway.

  • Page 35: Cablehome (Ch) Mode

    CableHome (CH) Mode Fig. 16 CH (CableHome) Mode provides all the functionality of RG mode and adds the ability of the cable company to control the home networking configuration of your Wireless Cable Gateway for you, so you don’t need to perform the configuration yourself. In this mode, four IP stacks are active: IP Stack 1 - for use by the cable company to communicate with the Cable Modem section only.

  • Page 36: Usb Mac Address

    IP Stack 4 - for use by you to remotely (i.e. from somewhere on the WAN side, such as at your remote workplace) communicate with the Cable Modem and Networking sections, to remotely access the internal web page diagnostics and configuration. This stack is also used by your cable company to deliver packets between the Internet and the Wireless Cable Gateway’s Networking section so they can be routed to/from your PCs.

  • Page 37: Mac And Ip Addresses Summary

    USB-connected PC to make them look Ethernet-style when passed between you and your cable company. To do this, the gateway must effectively “loan” an Ethernet-style address for use in all these packets. For this purpose, the gateway uses a MAC address of MAC label + 5 (the MAC label is found on the bottom of the unit).

  • Page 38: Chapter 3: Advanced Configuration

    Chapter 3: Advanced Configuration Chapter 3: Advanced Configuration Advanced User Configuration The Wireless Cable Gateway offers local management capability through a built in HTTP server and a number of diagnostic and configuration web pages. These pages are available from http://192.168.0.1 in RG and CH modes, and http://192.168.100.1 in CM Mode. Not all pages are available in some modes.
  • Page 39 Chapter 3: Advanced Configuration Note: Your gateway complies with EURO-DOCSIS standards regarding software upgrades. EURO-DOCSIS requires that any software upgrade to a device that is connected to a cable system, like your gateway, must be "pushed" to the gateway by the cable operator. Also, the features of the gateway, and the embedded web pages that control those features, can vary by software version.

  • Page 40: Status Web Page Group

    Chapter 3: Advanced Configuration Status Web Page Group Software Web Page The Information section of this page provides hardware and software information about your gateway that may be useful to your cable company. You can view your operating software version but not change it.

  • Page 41: Connection Web Page

    Chapter 3: Advanced Configuration Connection Web Page This page reports diagnostic information about the initialization and operating status of your gateway that can be useful at the time of installation. It can also be useful to your cable company’s support technician if you’re having problems. Fig.18 Illustrations contained in this document are for representation only.

  • Page 42: Password Web Page

    Chapter 3: Advanced Configuration Password Web Page This page is used to set a password that enables you to access all the gateway internal web pages. The password can be a maximum of 8 characters and is case sensitive. In addition, this page can be used to restore the gateway to its original factory settings.

  • Page 43: Diagnostics Web Page

    Chapter 3: Advanced Configuration Diagnostics Web Page This page verifies you have IP connectivity from your gateway to other IP addresses on the LAN side, such as when you want to confirm you have successfully configured one of your PCs for TCP/IP operation.

  • Page 44: Network Web Page Group

    Chapter 3: Advanced Configuration Network Web Page Group WAN Web Page This page gives you the ability to enter some data your cable company may require, as explained before in Mandatory User Configuration. In addition, it enables you to view your WAN side IP address and lease information.

  • Page 45: Lan And Computers Web Pages

    Chapter 3: Advanced Configuration explained in Chapter 2). Enter the desired MAC address and click Apply. Caution: If you enter a MAC address in use by another party, it can cause an address conflict on the network that could affect both you and that party. LAN and Computers Web Pages These pages give you the ability to activate and deactivate the DHCP server function of your gateway, and, if the DHCP server is activated, to see DHCP leases it has provided.
  • Page 46 Chapter 3: Advanced Configuration Fig. 22 Fig. 23...

  • Page 47: Advanced Web Page Group

    Chapter 3: Advanced Configuration Advanced Web Page Group Options Web Page This page allows you to enable/disable some features of the Wireless Cable Gateway. Check WAN Blocking and then click Apply to prevent others on the WAN side from being able to ping your gateway.

  • Page 48: Ip Filtering Web Page

    Chapter 3: Advanced Configuration This function works only if your gateway is in the RG mode. When accessing your gateway from a remote location, you must use HTTP port 8080 and your IP Stack 3 address. This is the "WAN IP address"...

  • Page 49: Mac Filtering Web Page

    Chapter 3: Advanced Configuration MAC Filtering Web Page This page enables you to enter the MAC address of specific PCs on your LAN that you wish to NOT have outbound access to the WAN. As with IP filtering, these PCs can still communicate with each other through the gateway, but packets they send to WAN addresses are blocked.

  • Page 50: Port Filtering Web Page

    Chapter 3: Advanced Configuration Port Filtering Web Page This page enables you to enter ranges of destination ports (applications) that you don’t want your LAN PCs to send packets to. Any packets your LAN PCs send to these destination ports will be blocked.

  • Page 51: Forwarding Web Page

    Chapter 3: Advanced Configuration Forwarding Web Page For LAN <=> WAN communications, the gateway normally only allows you to originate an IP connection with a PC on the WAN; it will ignore attempts of the WAN PC to originate a connection onto your PC.

  • Page 52: Port Triggers Web Page

    Chapter 3: Advanced Configuration Port Triggers Web Page Some Internet activities, such as interactive gaming, require that a PC on the WAN side of your gateway be able to originate connections during the game with your game playing PC on the LAN side.
  • Page 53 Chapter 3: Advanced Configuration For example, suppose you specify Trigger Range from 6660 to 6670 and Target Range from 113 to 113. An outbound packet arrives at the gateway with your game-playing PC source IP address 192.168.0.10, destination port 6666 over TCP/IP. This destination port is within the Trigger Range, so the gateway automatically creates a forwarding rule to forward any inbound packets destined for port 113 to your game-playing PC at 192.168.0.10.

  • Page 54: Dmz Host Web Page

    Chapter 3: Advanced Configuration DMZ Host Web Page Use this page to designate one PC on your LAN that should be left accessible to all PCs from the WAN side, for all ports. For example, if you put an HTTP server on this machine, anyone will be able to access that HTTP server by using your gateway IP address as the destination.

  • Page 55: Routing Information Protocol Setup Web Page

    Chapter 3: Advanced Configuration Routing Information Protocol Setup Web Page This feature enables the gateway to be used in small business situations where more than one LAN (local area network) is installed. The RIP protocol provides the gateway a means to "advertise"...

  • Page 56: Firewall Web Pages Group

    Firewall Web Pages Group Web Content Filter and Parental Control Web Pages These pages allow you to enable, disable, and configure a variety of firewall features associated with web browsing, which uses the HTTP protocol and transports HTML web pages. On these pages, you designate the gateway packet types you want to have forwarded or blocked.
  • Page 57 Chapter 3: Advanced Configuration Fig. 33 Illustrations contained in this document are for representation only.

  • Page 58: Time Of Day Access Filter Web Page

    Chapter 3: Advanced Configuration Time of Day Access Filter Web Page Use this page to set rules that will block specific LAN side PCs from accessing the Internet, but only at specific days and times. Specify a PC by its hardware MAC address, then use the tools to specify blocking time.

  • Page 59: Local Log And Remote Log Web Pages

    Chapter 3: Advanced Configuration Local Log and Remote Log Web Pages The gateway builds a log of firewall blocking actions that the Firewall has taken. Using the Local Log page lets you specify an email address to which you want the gateway to email this log.
  • Page 60 Chapter 3: Advanced Configuration The Remote Log page allows you to specify the IP address where a SysLog server is located and select different types of firewall events that may occur. Then, each time such an event occurs, notification is automatically sent to this log server. Fig.

  • Page 61: Wireless Web Pages Group

    The TCW710 gateway offers a choice of 802.1X, WPA and WPA-PSK authentication of your PCs to the gateway, 64 and 128 bit WEP encryption of communication between the gateway and your PCs to guaranty privacy, and an Access Control List function that enables you to restrict wireless access to only your specific PCs.

  • Page 62: Privacy

    Chapter 3: Advanced Configuration Network Type – set to Open Access Control List - enter your wireless PCs' MAC addresses Privacy Privacy secures or scrambles messages traveling through the air between your wireless PCs and the gateway, so they can't be observed by others. The following minimum privacy-related setting changes to factory defaults are recommended.
  • Page 63 Fig. 37 Setting Sets the Network Name (also Network Name known as SSID) of this network. (SSID) Selecting Closed hides the Network Type network from active scans. Selecting Open reveals the network to active scans. Selects a particular channel on New Channel which to operate.

  • Page 64: 802.11B/G Privacy Web Page

    Chapter 3: Advanced Configuration 802.11b/g Privacy Web Page The Privacy feature in the wireless section encrypts, i.e. effectively “scrambles,” all radio communication between your gateway and remote wireless-connected PCs. This provides Wired- Equivalent Privacy (WEP) on your wireless LAN. Use this page to activate encryption if desired, and set the type to use, as well as the encryption keys.
  • Page 65 Setting Sets the network authentication Network method. 802.1X and WPA require that valid RADIUS parameters be set. Authentication WPA-PSK requires a valid WPA Pre-Shared Key to be set. Sets the WPA Pre-Shared Key (PSK). WPA Pre-Shared Sets the WPA Group Rekey Interval in WPA Group Rekey seconds.
  • Page 66 Network Disabled Authentication WPA Pre-Shared Disabled (grayed out) Disabled WPA Group (grayed out) Rekey Interval Disabled RADIUS Server (grayed out) Disabled RADIUS Port (grayed out) Disabled RADIUS Key (grayed out) Off, WEP (64-bit), Data Encryption WEP (128-bit) Shared Key Optional, Required Authentication PassPhrase See Table 4.

  • Page 67: 802.11B/G Advanced Web Page

    Chapter 3: Advanced Configuration 802.11b/g Advanced Web Page This page enables some advanced 802.11b settings to be made. The factory default values should provide good results in most cases. We don’t recommend you change these settings unless you have technical knowledge of 802.11b wireless technology. For expert users, details of all settings on the 802.11b/g Privacy Web Page are provided in Table Fig.
  • Page 68 Setting Description 54g™ Network Mode Sets the network mode. Max compatibility interoperates with the widest variety of 54g and 802.11b clients. 54g only accepts 54g clients. Max performance provides the highest throughout and accepts only 54g clients; nearby 802.11b networks may have degraded performance.

  • Page 69: 802.11B/G Access Control Web Page

    802.11b/g Access Control Web Page The access control feature enables you to restrict wireless access to specific computers. Use this feature to prevent outsider wireless PCs from connecting to your private network. Fig.40 Your Gateway identifies wireless PCs by their WiFi MAC Address. This address consists of a string of 6 pairs of numbers 0 –...
  • Page 70 Click on the Apply button. To remove access privileges for a listed computer: Select the MAC address in the list. Press the DELETE key on your keyboard. Click on the Apply button to make the changes effective. More details of settings on the 802.11b/g Access Control Web Page are provided in Table 6.

  • Page 71: Bridging Web Page

    Chapter 3: Advanced Configuration Bridging Web Page The Bridging page provides a location where settings can be adjusted related to the wireless WDS (Wireless Distribution System) feature. The wireless gateway can be placed in a mode that allows the gateway to communicate with other “extender” wireless access points either exclusively or mixed with communications to local PCs.

  • Page 72: Chapter 4: Additional Information

    Chapter 4: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access.
  • Page 73 Chapter 4: Additional Information *Monthly subscription fee applies. ** Additional equipment required. Contact your cable company and ISP for any restrictions or additional fees. Illustrations contained in this document are for representation only.

  • Page 74: General Troubleshooting

    General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your Cable Modem. Your Ethernet card or USB port may not be working. Check each product’s documentation for more information.
  • Page 75 loose, it may not work. Check with your Cable company to determine whether you’re using the correct cable. If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it.

  • Page 76: Fcc Declaration Of Conformity And Industry Canada Information

    FCC Declaration of Conformity and Industry Canada Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 77 Chapter 4: Additional Information FCC regulations state that unauthorized changes or modifications to this equipment may void the user’s authority to operate it. This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Illustrations contained in this document are for representation only.

  • Page 78: Service Information

    Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company.

  • Page 79: Glossary

    Chapter 4: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) –...
  • Page 80 Control layer in the network architecture during the modem’s manufacture. Network Driver – A file that is loaded on the computer to allow the computer to recognize the Ethernet card or USB port. NID - Network Interface Device, the interconnection between the internal house telephone wiring and a conventional telephone service provider’s equipment.
  • Page 81 Chapter 4: Additional Information Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 ©...

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