Troubleshooting - iQOS A1402 User Manual

TR OU B L ES H O OTI N G
The Holder Cap does not close/clip
1
properly.
Check alignment between the Cap and Heating
button, if the problem persists, clean the Holder as
shown on previous page.
1
2
The Pocket Charger Lid does not close.
a. Check if the Cap closes properly. If not,
please go to troubleshooting #1.
b. The Pocket Charger Lid Opening Button may
be broken. Please contact customer care for
replacement.
I cannot insert the HEATSTICKS into
3
the Holder.
A tobacco portion from a previous HEATSTICKS is
stuck in the Cap, use the pin from the IQOS Cleaner
or a paper clip, then push the tobacco out as shown
below. To avoid this from happening again, see
page 9, step #4.
1 2
12
2
3
Two lights are blinking red on the
4
Pocket Charger.
Please perform a reset of
the IQOS device, to do so
please go to troubleshooting
#5.
If the problem remains,
please contact customer
care.
5
How to do a reset of the IQOS.
a. Place the Holder in the
Pocket Charger and check
that both are charged.
b. Press and hold
simultaneously the Holder
Heater Blade Cleaning and
Power Buttons until all lights
briefly blink.
If the problem remains, please
contact customer care.
One light remains orange on the Pocket
6
Charger and disappears after a while.
This light informs you that
the Pocket Charger will
shortly perform an automatic
Heater Blade Cleaning.
13