Appliance Hand Over; Appliance Guarantee - Bosch Worcester Greenstar Utility 32/50 Installation, Commissioning And Servicing Instruction Manual

6.9.1

Appliance hand over

▶ Complete the Guarantee Registration Card, Commissioning
Checklist and CD11 or an equivalent commissioning form.
▶ Set up the appliance controls and show the customer how to operate
all the control unit/s for central heating operation.
– Also show where in the appliance/controls documentation where
this information can be found.
▶ Where applicable, instruct the customer on:
– the need to occasionally re-pressurise the appliance and the
pressure expected at the pressure gauge.
– location of the filling loop and system pressure gauge.
– the use of the filling loop and how to re-pressurise the system.
– how to employ and set the TRVs.
– how to reset the appliance.
▶ Show the customer the fault finding information in the User guide.
▶ Show the customer where the serial number/appliance information
is if they call in with a problem.
▶ Give the customer details of how to contact the installer/emergency
numbers.
▶ Show the customer how to safely isolate the appliance.
▶ Advise the customer where they can find information on the
Worcester, Bosch Group website www.worcester-bosch.co.uk.
▶ Advise the customer that outside temperatures will affect the output
of the appliance, especially the DHW.
▶ Ensure that all documentation, is left with the appliance or
homeowner.
– Appliance documentation.
– Controls documentation.
– Any other equipment documentation that is connected to the
appliance or system.
▶ Appliance not in use
– If the appliance is not going to be used immediately and may be
exposed to freezing conditions, advise the customer of the
precautions necessary to prevent damage to the appliance,
system and building.
– If the appliance is unused and exposed to freezing conditions,
shut off all the mains supplies and drain the system and
appliance, label accordingly.
▶ Show the customer the location of the condensate pipe run in
unheated or external areas that my be at risk of freezing during
prolonged cold spells.
Greenstar Utility ErP - 6 720 821 751 (2018/04)
6.9.2

Appliance guarantee

This appliance has a guarantee against faulty materials or workmanship
for a period from the date of installation subject to the following terms
and conditions.
• The guarantee period for your product/component will vary
depending on its type and the accreditation of your installer. To
confirm the guarantee period applicable to your product, please visit
our website www.worcester-bosch.co.uk.
• The guarantee must be registered within 30 days of installation.
• The householder may be asked to prove the date of installation and
that the appliance was correctly commissioned. This should be
documented as a part of the Commissioning Checklist.
• The product must be correctly installed and commissioned in
accordance with the Installation instruction for your product and
meet the requirements of the Benchmark initiative if applicable.
• The product must be maintained, inspected/serviced in accordance
with the manufacturer's product instructions by a Bosch
Thermotechnology Ltd or other competent Engineer. Proof of
inspection/servicing may be required to validate a guarantee.
• During the period of this guarantee any components of the appliance
that are proven to be faulty or defective in manufacture will be
exchanged or repaired free of charge if repaired directly by Bosch
Thermotechnology Ltd.
• Invoices for attendance and repair of this appliance by third parties
will not be accepted for payment by Bosch Thermotechnology Ltd.
• That any product or part thereof returned for servicing under the
guarantee must be accompanied by a claim stating the Model, Serial
Number, Date of Installation.
• That Bosch Thermotechnology Ltd will not accept responsibility for
damage caused by faulty installation, neglect, misuse or accidental
damage or the nonobservance of the instructions contained in the
Installation and Users Instructions leaflets.
• The appliance has been used only for the normal domestic purposes
for which it was designed.
• That this guarantee applies only to equipment purchased and used in
the United Kingdom of Great Britain and Northern Ireland, the Isle of
Man or the Channel Islands.
For full terms and conditions, please visit:
www.worcester-bosch.co.uk/guarantee-terms-and-conditions
Guarantee registration
Your appliance carries a guarantee against faulty material or
manufacture subject to Terms and Conditions.
Guarantee Registration can be completed:
• On-line
– You can register on our website:
www.worcester-bosch.co.uk/guarantee
• By phone
– You can register by ringing 0330 123 2552
• By post
– Please send your completed form to:
Worcester, Bosch Group, Cotswold Way, Warndon,
Worcester, WR4 9SW.
To read the full Terms & Conditions please visit us on-line at
www.worcester-bosch.co.uk/guarantee.
Your statutory rights are not affected by the manufacturer's guarantee.
Commissioning
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