Attachment 7 - Mc521 Pro Troubleshooting Aid - Stanley MC521 Pro Installation And Operation Manual

Door does not close and/or
Status code displays
Handheld will not update firmware
Door hits Open Stop/full open bumper
Door does not close fully (1-2"open)
Door motion is not the same as the MC521 for
the same settings
Status code displays E1
Status code displays E3
Status code displays E4-E9
Status code displays F0-F1
Status code displays F2-F3
Door moves slowly on one cycle.
Status code displays 33 or 34 or 36 momentarily
(3 seconds).
Door moves slowly on several cycles.
Status code displays 33 or 34 or 36 on
slow cycles.
34 Document # 204066 REV F • www.stanleyaccess.com • 1.800.7.ACCESS
MC521 Pro Troubleshooting Aid
Symptom
ho
MC521 PRO Control Box
Attachment 7
(Sheet 1 of 1)
Use best practices to troubleshoot using handheld device and
provided wiring diagrams.
Check hold beam type (index 20) Optex hold beams should be
set to "Optex" and Photo Beam Pro hold beams should be set
to "Photo Beam Pro."
Reference latest Photo Beam Pro Troubleshooting Tech Tip.
Controller is not displaying 00. Re-FIS the door.
Increase the Open Stop parameter (index 22).
Increase close press time (index 25).
Parameters value for the MC521 Pro are not the same as
MC521. Refer to Table 3.
Verify sensor wiring and safety logic setting.
Check mechanical issues, components.
Increase obstruction time and torque settings. Verify compli-
ance with ANSI/BHMA standards.
Re-do first installation sequence (FIS).
Verify sensor wiring and safety logic setting.
Verify sensor wiring and safety logic setting.
Check hold beam type (index 20) Optex hold beams should be
set to "Optex" and Photo Beam Pro hold beams should be set
to "Photo Beam Pro."
Reference latest Photo Beam Pro Troubleshooting Tech Tip.
Note it. No action required.
1. Reset Power.
2. If code does not clear, Call Tech Support.
Remedy