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Table of Contents
Related Manuals for trueCall Secure
Summary of Contents for trueCall Secure
- Page 1 Protecting you from nuisance phone calls Getting started guide...
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Page 2: Table Of Contents
Remote Access Internet Control Panel & Weblink Voicemail Specification & compliance Support What you will need • trueCall Secure unit and mains adaptor • Telephone, or cordless phone base unit • A free electric socket near the telephone • The Caller ID service on the phone line (page 4) ©... -
Page 3: Overview
Once trueCall Secure is set up you will forget that it is there - you continue to use your phone as normal. Your phone will just ring less often, and when it does ring it will almost certainly be someone that you do want to speak to. -
Page 4: Setting Up Truecall Secure
2 - this will give a basic but effective level of protection. To get all the benefits of trueCall Secure go through steps 1 to 6 below - it only takes a few minutes. - Page 5 4. Select the appropriate profile, and put numbers onto the Trusted Callers list The trueCall Secure unit is initially set up with the Filter Profile. If you would like to use a different profile then select it now through the handset menu (page 14), or Internet Control Panel...
- Page 6 (Page 14). If you have used the Internet Control Panel to make changes then be sure to do a Weblink to update your trueCall Secure unit (page 19). 5. Record a personal announcement...
- Page 7 Setting up trueCall Secure You can record your own announcement through the handset menu (page 15). 6. Check the operation of the trueCall Secure unit Now that you have installed trueCall, recorded a screening announcement, and put some numbers on the Trusted Callers list you are ready to carry out three simple tests to check that everything is working correctly.
- Page 8 Secure can protect all the phones that are in use. If you do have phones plugged into other extension sockets (not connected to trueCall) then:- •...
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Page 9: Managing Incoming Calls
Secure’s Filter (International) Profile is based upon the Filter profile, but adds protection against unwanted international calls. If the call is from the UK it is handled as in the Filter Profile, if the call is from abroad trueCall will answer the phone itself... - Page 10 7. The Zap list - There may be some numbers that repeatedly call you that you would like to block. trueCall has a special list for these numbers called the Zap list. Whichever profile you select, trueCall Secure will block any number on the Zap list with the announcement:- “We’re not interested in your call –...
- Page 11 1571 voicemail service. You can use an answering machine built into your phone, or trueCall Secure has its own built in voicemail system that you can turn on at the Internet Control Panel (page 19).
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Page 12: Other Features
“One of your telephone handsets is off hook - please replace it” is repeatedly played until the handset is replaced. Note - trueCall Secure will not warn you if you have left a phone plugged into another extension socket off-hook. Dial up Remote Access You can dial in to the trueCall Secure unit from anywhere in the world and access the telephone handset menu. - Page 13 If this applies to someone in your household, then trueCall Secure’s outgoing call barring feature allows you to block calls to certain phone numbers (or number ranges). When one of the barred numbers is dialled you just hear an unobtainable tone, and the call is not made.
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Page 14: Handset Menu
‘# ’). If you have voicemail turned on, trueCall first plays back any messages, then it plays the handset menu (you can press ’0’ to skip the messages). trueCall then lists the options. Once you have heard the option you want to select, just press the key - you don’t have to listen to all the options. - Page 15 Options are as above. 4►Record personal announcements - You can personalise many of the trueCall announcements by recording them yourself. Callers prefer to hear announcements made in a familiar voice as it confirms to them that they have got through to the right number.
- Page 16 Calls to this number are being monitored and recorded. If you’re family, a friend or …. “. * Different trueCall units use different Shield Breakthrough Numbers - yours may not be ‘5’. 4►3►Record a personal Zap announcement - This is the announcement played to callers whose number is on the Zap list.
- Page 17 Handset menu 5►Set the system date and time - trueCall Secure sets its date and time by dialling into our server when you power it up (an 0208 number). Alternatively you can set the date and time manually here. 6►System information - This option tells you about the trueCall Secure unit - software version, details of the memory card, unauthorised access attempts, etc.
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Page 18: Remote Access
Weblink, and synchronise your trueCall unit with your Internet Control Panel. If you are using trueCall Secure to look after an elderly relative then this is a good way to force a Weblink without disturbing... -
Page 19: Internet Control Panel & Weblink
Wait for it to ’beep’ then release the button. Call history, settings, trusted caller list Weblink Settings, Trusted Caller, Zap, and Outgoing Call Barring lists, software updates Weblink makes sure that the trueCall Care unit and the Internet Control Panel are up to date with each other... - Page 20 On a daily or weekly basis in the middle of the night. It is worth checking your telephone calling plan as these calls will often be free at certain times. Note that trueCall is silent when it carries out scheduled Weblinks.
- Page 21 Please keep this up to date so that we can support you and keep in touch with offers and information about new features and upgrades. Support This has a wealth of information about trueCall with a list of frequently asked questions. You can also submit a support request to our team.
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Page 22: Voicemail
Playing back messages trueCall flashes its red light to tell you that you have new messages waiting - one flash for one message, two flashes for two messages, three flashes for three messages, or four flashes for four or more messages. -
Page 23: Specification & Compliance
In the event of a power failure calls may still be made and received by the telephone attached to trueCall. Pins 1 and 6 of trueCall’s telephone socket are reserved. trueCall is designed for operation in the countries specified on the underside of the device. -
Page 24: Support
Support If you need further help setting up trueCall then log in to the Internet Control Panel and click Support. You will find a lot of detailed information, plus answers to frequently asked questions, and known issues. If you’re still stuck then you can call us on 0800 0 336 339, or email us either directly (support@trueCall.co.uk), or from the form at the...
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