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Summary of Contents for trueCall Vi
- Page 1 Everything you need to know to install and use your trueCall Vi unit...
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Page 2: Table Of Contents
Contents Overview Setting up trueCall Vi How trueCall Vi handles your calls Call handling profiles Custom Profile Setting up your Zap & Star list Voicemail Handset Menu Do Not Disturb Internet Control Panel & Weblink trueCall’s lights General information trueCall Call Recorder... -
Page 3: Overview
Vi was designed specifically for visually impaired people with a number of key features:- trueCall Vi’s interface is via voice menus rather than a screen When you play back messages, the control is via the familiar telephone keypad rather than an arbitrary array of buttons. - Page 4 Star list, your phone will ring as normal. If they are on your Zap list, trueCall will answer the call for you and ask the caller not to call again. If the caller is unrecognised, they have to identify...
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Page 5: Setting Up Truecall Vi
- you want to be able to easily check trueCall to see if you have any messages. Connect the unit to your phone and power supply Unplug your phone’s lead from the wall socket, and replace it... - Page 6 VoIP lines, lines that are shared with a fax machine, or anywhere you need to dial ‘9’ for an outside line. * you can also wire up to four extension phones through trueCall Vi...
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Page 7: How Truecall Vi Handles Your Calls
There are many different ways of putting numbers onto your Zap & Star list (page 13). When a call arrives with a Caller-ID that is on the Star list, trueCall rings your phone as normal. When a call arrives with a Caller-ID that is on the Zap list, trueCall... - Page 8 If you want to speak to the caller, press ‘1’ on your phone, and trueCall will connect you. If you don’t want to speak to the caller, but want trueCall to take a message, just hang up - trueCall will ask them to leave a message.
- Page 9 Callers Code to get through. Accept All Calls Profile You may just want to use trueCall as an answering machine, call logger or call recorder. The Accept All Calls Profile turns off all trueCall’s call blocking features so that all calls get through.
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Page 10: Custom Profile
How trueCall Vi handles your calls Custom Profile The Custom Profile allows you to specify how you want trueCall to handle each of nine Categories of caller during the day and, separately, during the night. There are ten different ways that trueCall can handle a call (Callflows). - Page 11 Zap & Star list it is treated as a ‘Mobile number’. Callflows trueCall Call Vi offers ten possible ways that an incoming call can be handled:- 1. Accept call - trueCall rings your phone as normal and if you don’t answer will ask the caller to leave a message.
- Page 12 Any extension phones or ringers will ring if you select this option. 8. Ask caller for Callers Code - trueCall asks the caller to enter a code. If they enter it correctly your phone rings.
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Page 13: Setting Up Your Zap & Star List
Setting up your Zap & Star list Your trueCall unit can hold 1,000 Zap & Star list numbers plus 190 caller names. There are lots of ways of putting someone on your Zap & Star list using the Hash and Star keys on your phone:- ... -
Page 14: Voicemail
Playing back your messages trueCall flashes it’s red light to tell you that you have new messages or missed calls waiting - 1 flash for 1 message, 2 flashes for 2 messages, 3 flashes for 3 messages and 4 flashes for 4 or more messages. -
Page 15: Handset Menu
Handset Menu. You can press ’0’ to skip the messages. If you are away from the trueCall unit dial Hash Star ( # ) to access the messages and menu. - Page 16 - it can be up to 8 digits long. 4►1►3►Switch Remote Access ON or OFF - Remote Access allows you to dial in to trueCall from another phone and listen to your messages and access the Handset Menu. For security reasons you may want to switch Remote Access OFF.
- Page 17 4►2►3►Switch Audible Message Alerts ON or OFF - As well as flashing its red LEDs to alert you that you have new messages, trueCall can also play a ’beep’ through its speaker once a minute. By default, Audible Message Alerts are OFF.
- Page 18 4►4►Switch Announce the Caller through the Speaker ON or OFF - Choose whether you want trueCall to announce the caller through the speaker (Talking Caller-ID). If trueCall Vi has a Whisper or Stored Whisper for the caller (see below) it will announce them...
- Page 19 Shield Breakthrough number, and cold callers to hang up. Note: The Shield Breakthrough Number is randomly selected for each trueCall unit - the standard Shield announcement will tell you your number. 4►6►3►Record your Personal Zap Announcement - This is the announcement played to callers when you Zap them, and also when trueCall recognises a Zapped caller ringing back.
- Page 20 4►7►2► Outgoing call settings – You can choose how outgoing calls are recorded. Options as above. 5►Set the system date and time - trueCall Care sets its date and time by dialling into our server when you power it up. (an 0208 number).
- Page 21 = Do not use relative dates 7 ►System information - System information tells you about your trueCall unit – software versions, how much recording time is left on your memory card, details of unauthorised access attempts, etc. 8 ►Reset your system - This deletes all your voicemail messages...
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Page 22: Do Not Disturb
- maybe you work shifts and sleep during the day, or are a therapist or music teacher working from home. Just double tap trueCall’s button to tell it that you don’t want to be disturbed. Do Not Disturb mode will turn off after 8 hours or if you double tap the button again. -
Page 23: Internet Control Panel & Weblink
London (a standard 0208 number). Weblink calls generally last less than a minute (though your initial Weblink may take 5 minutes). As standard, trueCall only does a Weblink when you ask it to*, but you may like it to perform a regular scheduled Weblink to keep your control panel up to date –... - Page 24 It also gives a summary of incoming and outgoing calls. My calls - You can view details of your calls here. Just like your mobile phone, trueCall keeps a record of all the calls that you make and receive, including incoming calls that are blocked and those that are not answered.
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Page 25: Truecall's Lights
Whisper process, or may be listening to the Zap message or unobtainable tone. Red and amber flashing trueCall is ringing your phone. If you press the button the caller’s details will be announced through the speaker, and you can choose whether to accept, ignore, or Zap the caller. -
Page 26: General Information
Environmental trueCall is intended for indoor use only. Do not submerge any part of trueCall in water and do not use it in damp or humid conditions, such as in bathrooms. Do not expose trueCall to fire, explosive or other hazardous conditions. -
Page 27: Truecall Call Recorder
You can keep a record of harassment by debt collection companies trueCall Call Recorder is an SD Card - the same sort of memory card that is used in many digital cameras. It comes with trueCall Message Centre software that allows you to copy your call recordings and messages to your PC where you can store, annotate and manage them, and clear down the card to make space for more recordings. -
Page 28: Need More Help
Need more help? If you need further help setting up trueCall then log into your Internet Control Panel and click Support. You will find a lot of detailed information, plus answers to frequently asked problems, and known issues. If you’re still stuck then you can email us either directly (support@trueCall.co.uk), from the form on the control panel,...
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