Known Problems - NEC IPASOLINK 400 Installation And Provisioning

KNOWN PROBLEMS

CANNOT CONNECT THE BROWSER TO THE LCT PORT
 Check that the PC LAN card is enabled and that the settings are correct (automatic IP address using
DHCP).
 Check that the PC LAN card has the IP address in the same subnet as the LCT port (172.17.254.xxx).
 Check that the LCT-port IP-address in the browser is the same as the PC LAN card "default
gateway" which is always 172.17.254.253.
 Try removing the PC LAN card physically or disable/enable it using the Control Panel.
 Check that pop ups are allowed in the browser.
 Lower security settings in the browser: Security Settings = Low.
 Disable the PC firewall – this should never be a problem, however.
 Remove and reinstall the PC LAN card driver – this will return the card to default settings.
CANNOT ACCESS REMOTE IDU OR "COMMUNICATION ERROR"
 If the pull down menu for the opposite IDU is empty, refresh the browser window (F5)
 Check that the hop is OK (RX levels OK and BER = 0)
 Verify Synchronization Settings: Master/Internal and opposite end is Slave/Modem. Check that the
Slave is configured to sync to the correct Master side modem, if more than one modem is in use.
 Check the Bridge mode: identical in all IDUs in the cluster (e.g. 802.1q)
 Verify that the modem is connected to Bridge1 port (in the NMS settings).
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