Warranty - Moog Matriarch User Manual

SERVICE & SUPPORT INFORMATION
MOOG'S STANDARD WARRANTY
Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the
time of shipment. The Warranty Period is one year from the date of purchase. If, in Moog's determination, it has been
more than five years since the product shipped from our factory, it will be at Moog's discretion whether or not to
honor the warranty without regard to the date of the purchase. During the Warranty Period, any defective products
will be repaired or replaced, at Moog's option, on a return-to-factory basis. This warranty covers defects that Moog
determines are no fault of the user.
The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy and associated
service is determined by the laws of the country of purchase and supported by our local authorized distributor.
A listing of our authorized distributors is available at moogmusic.com.
If you purchase outside of your country, you can expect to be charged for warranty as well as non-warranty service
by the service center in your country.
RETURNING YOUR PRODUCT TO MOOG MUSIC
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog before
returning any product. Email techsupport@moogmusic.com for the RMA number or call us at (828) 251-0090.
All products must be packed carefully and shipped with the Moog supplied power adapter. The Matriarch must
be returned in the original inner packing including the cardboard inserts. Sorry, the warranty will not be honored
if the product is not properly packed. Once you have received the RMA number and carefully packed your Moog
Matriarch, ship the product to Moog Music Inc. with transportation and insurance charges paid, and be sure to
include your return shipping address.
MOOG MUSIC
160 Broadway St.
Asheville NC, 28801
WHAT WE WILL DO
Once received, we will examine the product for any obvious signs of user abuse or damage as a result of transport.
If the product abused, damaged in transit, or is out of warranty, we will contact you with an estimate of the repair
cost. Warranty work will be performed and Moog will ship and insure your product to your United States address
free of charge.
HOW TO INITIATE YOUR WARRANTY
Please initiate your warranty online at www.moogmusic.com/register. If you do not have web access, please call
(828) 251-0090 to register your product.
CARING FOR MATRIARCH
Clean the Matriarch with a soft, dry cloth only – do not use solvents or abrasive detergents. Heed the safety
warnings at the beginning of the manual. Do not drop the unit.
AN IMPORTANT NOTE ABOUT SAFETY: There are no user serviceable parts in Matriarch. Refer all servicing to
qualified personnel only.
©2019 MOOG MUSIC INC. | 160 Broadway St. Asheville, NC 28801
Moog is registered in U.S. Patent and Trademark Office
Moog (stylized with design) is registered in U.S. Patent and Trademark Office
The Moog Icon is registered in U.S. Patent and Trademark Office
Matriarch is a trademark of Moog Music Inc.
All rights reserved to Moog Music Inc. on all text and graphics here within.
Phone: 828.251.0090 | Email: info@moogmusic.com | Website: www.moogmusic.com
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