Troubleshooting - Shark IQ Robot RV1000 Series Owner's Manual

MAINTENANCE
CAUTION: Turn off power before performing any maintenance.
REPLACING THE BATTERY
REPLACEMENT PARTS
Filter Robot Dust Bin
RVFFK950 100KY1000
Front Caster Wheel
Brushroll Door
109KY1000 1156FK950
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
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To remove the battery, turn the unit over and
unscrew the battery cover with a Phillips-head
screwdriver.
Unplug the old battery from its connector,
then plug in the new battery and place it in the
compartment. Replace the battery cover and
screw it back into place. See Battery Removal and
Disposal on back cover.
NOTE: This appliance contains batteries that are
only replaceable by skilled persons.
Brushroll Battery
103KY1000 RVBAT850
Side Brushes Charging Dock
102KY1000 XSKDOCK100
MAINTENANCE
CAUTION: Turn off power before performing any maintenance.

TROUBLESHOOTING

If any error lights are illuminated or flashing on your Shark IQ Robot™, see the error code
chart below:
ERROR CODE
CLEAN (RED) + ! (RED) flashing
CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (BLUE) + DOCK (RED) solid
CLEAN (RED) + DOCK (BLUE) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (BLUE) alternating
CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing
CLEAN (BLUE) + ! (RED) flashing
CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing
CLEAN (BLUE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) + ! (RED) alternating
For all other issues, please call Customer Service at 1-800-798-7398.
SOLUTION
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
BotBoundary error. Move your robot to a flat surface away
from the magnetic boundary strip and try cleaning again.
Cliff sensor error. Move your robot to a new location and
clean its cliff sensors.
Robot dustbin has been removed and needs to be reinserted.
Side brush is stuck. Remove any debris from around the side
brushes.
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
Robot is stuck. Move your robot to a new location and make
sure the front bumper moves in and out freely.
Wheel motor encoder failure. Please contact Shark Customer
Care at 1-800-798-7398.
Blockage in brushroll. Remove any debris from around the
brushroll.
Robot has encountered an error while booting. Please turn
the power off and back on.
Robot cannot locate dock. Please pick up your robot and place
it on the dock.
Battery is critically low and needs recharging. Power may be
turned off or the battery may need charging.
Blockage in brushroll. Remove any debris from around the
brushroll.
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