Intercall 600 Installation & Operation Manual
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Intercall 600 Installation & Operation Manual

Nursecall systems
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Intercall 600 & Intercall 700
Installation & Operation Guide
Documentation Issue 4.59
www.intercall.co.uk
No part of this leaflet may be reproduced without prior written consent and while every effort is made to ensure the information contained within this
guide is correct, no liability will be accepted for errors or omissions. Intercall is a registered © 2013 all rights reserved.

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  • Page 1 No part of this leaflet may be reproduced without prior written consent and while every effort is made to ensure the information contained within this guide is correct, no liability will be accepted for errors or omissions. Intercall is a registered © 2013 all rights reserved.

  • Page 2: Table Of Contents

    Intercall 600 Display Unit………..…………………………………………………….… Intercall 700 Audio Call Point..…………….………………………………………..… Intercall 700 Audio Display Unit…...…………………………………………………. Intercall 733 Door and Access Control Unit……………………………………… Intercall 700 Call / Display Unit, Overdoor Lights & Other devices…… Installation Guide System Concepts & Network Cable Requirements…….…………………….. Planning an Installation………………….………………………..………………………...
  • Page 3 Setting the User ID on the TIR4 Triggers……………………………………………. System Configuration Setting……………………………….…………………………… Fault Finding Guide Call Point Faults……..……..…..………………………………………..…………………….. Display Unit Faults……………..……………………………………..……………………….. Power Supply Faults…………………………………………………..………………………. Network Faults: Data corruption / Volt Drop / Audio Faults……………..Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 2 of 77...

  • Page 4: Introduction To Intercall

    Indeed the Intercall 600 system is the best selling nursecall system within the UK Since the introduction of Intercall in 1988, we have made people aware that there can be a more flexible, more efficient, more effective way of using nursecall than ever before This leaflet covers our two most advanced addressable call systems, the Intercall 600 and the Intercall 700.

  • Page 5: Guide To Intercall 600

    Intercall 600 The INTERCALL 600 is our most popular addressable call system, coupling flexibility with ease of use, it provides a complete solution that out performs practically all other systems available today. Being an addressable system, it requires only one two core connection to network devices and operates at 12volts DC. The room descriptions may be programmed using a laptop computer or similar which can be programmed on or off site as required.

  • Page 6: Guide To Intercall 700

    Intercall 700 The INTERCALL 700 is the latest innovation in the Intercall range of advanced call systems. The system boasts all the features of the Intercall 600 system together with hands free two way speech facilities between all audio units. All room call points have an integral infra red receiver which allows a call to be generated away from the call point without the need for trailing wires.
  • Page 7 Intercall Accessories All INTERCALL systems can be enhanced with the use of accessories which allows the system to be used by patients with virtually any level of disability. The following list details a few of the most popular accessories with their application and part numbers.

  • Page 8: Ordering Information

    700 Series Room Communicator. only available to support existing sites. L748 700 Series Corridor LED Display with 100mm characters. L722 600/700 Series Non Audio Call Point with integral infra red receiver. L733 600/700 Series Door Monitoring & Access Control L746...

  • Page 9: Intercall 600 Call Points

    Reset Button once, the call point is now in staff present mode with the Re-assurance light showing constant green. To cancel the staff present mode, press the Reset Button again until the Re-assurance light is off. On early Intercall 600 systems, unanswered standard calls could be set to time-out and automatically convert to emergency calls.

  • Page 10: Intercall 600 Display Unit

    Using Intercall 600 Display Units. Intercall 600 Call levels and what they mean. Call – Standard patient call Assistance – Staff requiring assistance. Emergency – Staff requiring urgent assistance or standard calls which have ‘timed-out’ Present A member of staff is in the room –...

  • Page 11: Intercall 700 Audio Call Point

    Paging other members of staff*. Locating and communicating with other members of staff is simplicity with the Intercall 700 system. Simply press and hold the Reset button and you can page to all other Displays and Call points in Staff Present mode.

  • Page 12: Intercall 700 Audio Display Unit

    ‘reset’ trigger or using a Guardian display unit. When an ATTACK or EMERGENCY call is active, all other calls are held in memory but only displayed when the emergency call is reset. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 11 of 77...
  • Page 13 This is only possible when no calls are active on the system and is not possible when ‘Speech Busy’ is displayed on the lower line of the LCD. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 12 of 77...
  • Page 14 We call this feature ‘User ID’. In order to register their name on the system, the resident must trigger the call point with an infra red trigger assigned to their name. All Intercall 700 Call Points are fitted with an infra red receiver which picks up these signals.

  • Page 15: Intercall 733 Door And Access Control Unit

    *This function may not be available on all doors depending upon your system configuration. **The unit will automatically reset after 20 seconds if the door is not opened Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 14 of 77...

  • Page 16: Intercall 700 Call / Display Unit, Overdoor Lights & Other Devices

    Pear Leads. Pear leads are used to trigger the any Intercall call point. They are available in 2metre and 4metre lengths terminated with a 90 degree jack plug. There is a clip which may be used to secure the lead to bedding or residents clothing. The unit features a wipe clean, soft touch switch which is easy activated with light finger pressure.

  • Page 17: Installation Guide

    “Network” to operate. The Intercall 600 system uses a two core network for power and signals, while the Intercall 700 audio system uses a four core network, one pair for power and signal and the other pair for audio. All units are fitted with a positive (+) and negative (-) terminal and Intercall 700 audio devices have additional (a) and (b) terminals for the audio pair.

  • Page 18: Planning An Installation

    NEVER use two cores within a four core cable where the • other cores are used by another Intercall system or other system such as Fire Alarm, Telephone etc. ENSURE there is no connection between any of the network cables; (+) (-) (A) (B) and Mains Electrical Earth as the •...

  • Page 19: Using The Fjb To Split The Load

    Showing the different cables used for Speech and Non Speech Systems. We do not recommend the use of solid core cables – always use the flex (flexible) stranded alternative as listed below or equivalent. Network Cable for Intercall 600 and Intercall 700 Non speech Installations. Use a Two-Core 1.5mm [30/0.25 Flex] for the network ‘Spine’...
  • Page 20 Replacing an existing System – using the existing wiring. The INTERCALL system is ideally suited for the replacement of existing hard wired nursecall system, using the existing cabling but please note the following considerations. Study and make notes about the existing system.

  • Page 21: First Fix

    Non Switched Fused Spur unit with 5amp fuse fitted DPU414 Thermal Printer Standard 13amp socket Due to the wide variety of possibilities, the Intercall system is not supplied with backboxes. We recommend the fixing following available from your local electrical wholesaler or supplier. SURFACE MOUNTING: INTERCALL BB1 BACKBOX...
  • Page 22 When first fix is completed ensure INTERCALL parts are stored safely and the back-boxes and any bare • wires are protected from paint, nails and plaster!.

  • Page 23: Second Fix

    When power is applied to the display units, the display will show the software version (e.g. SW2572_100) • followed by the default standing text. The factory default standing text is INTERCALL 600 or INTERCALL 700 depending on the system. When power is applied to the overdoor lights they illuminate the three green flash start up pattern. Set the •...

  • Page 24: System Tests

    • Basic System Test – Staff Page. (Intercall 700 only) With no call active and the display showing the standing text (INTERCALL 700) the following tests may be carried out: Press and hold the ACCEPT button on the display. •...

  • Page 25: L717 Power Supply Controller

    L717 Budget Power Supply Unit. The L717 may be used with smaller Intercall 700 & Intercall 600 systems and the unit provides power and data signals for the network devices and stores the text programming information & when this is customised, it will need to be downloaded to any new display, call logger or pager interface installed on the system at a later date.

  • Page 26: L7700 Ip Power Supply Controller

    L7700 IP Power Supply Controller. The L7700 has the capacity to power an entire Intercall system with provision in the enclosure to accommodate a 12Volt 12AH battery for system backup requirements. The unit features an integrated embedded web server used to configure the system configuration, datalog access and remote monitoring.
  • Page 27 Power Supply status, together with control over the basic settings of the IP controller. In quiescent condition, the LCD Displays INTERCALL IP and the date and time, to scroll through the menu screens, press the Menu button to activate one of the settings press the Select/OK button.
  • Page 28 CTS: RS232 Flow Control Input which can be disabled and/or inverted. STATUS LEDs: NET: Blue pulsing indicating the Intercall network processor is running. EARTH* Indicates too low resistance between the network & protective earth. Yellow to indicate Mains Supply detected.

  • Page 29: L622 Intercall 600 Standard Call Point

    The inputs are simply closing contacts taken to 0V, there is a 10K pull up resistor to 3.3V on each contact input. Do not apply voltage to these inputs, if connected to other systems they must be isolated using a relay or similar. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 28 of 77...
  • Page 30 The global settings for the serial port are accessed from the Despatch screen and Serial Settings. Here the Baud Rate, Data Bits, Flow Control (CTS) etc are configured. You must tick Enable Serial Port before any data can be sent. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 29 of 77...
  • Page 31 The Pager transmitter is connected directly to the L7700 PCB using the on-board RS232 port. The diagram below shows the connections required. Note the CTS line is optional and may not be required – refer to Scope/Paging equipment manual for more information. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 30 of 77...
  • Page 32 L622 Standard Call Point. The L622 is the standard call point for the Intercall 600 non audio system and can generate up to six independent call levels indicated by the twin colour re-assurance LED. The ‘call follower’ sounder which is activated when the call point is in ‘staff present’...

  • Page 33: L733 Door Monitoring & Access Control Point

    The unit is supplied with one magnetic token. Network: Connect to the Intercall 600 or 700 (2 wire) Network. [+, –] OBSERVE POLARITY X Terminal: Call Input, the unit will generate a standard call in alarm which will not upgrade to Priority.

  • Page 34: L628 600 Series Lcd Display

    All displays are identical but can be configured on site to operate independently. Network Terminals: Connect to the Intercall 600 (2 wire) Network. [+, –] OBSERVE POLARITY Z0, Z1, Z2: Connect to zone switch or wire link (See ‘Zone Switch Connection’ Below) OC Output Terminal: Open collector output active continuously when the alarm is sounding.

  • Page 35: L748 Large Corridor Led Display

    The display may be configured to show a standing message or appear “off” when no calls are active on the system. The unit is compatible with the INTERCALL 700 protocol only and shows the same text as the LCD display units. The unit can either operate as the only type of display on the system or can be used in conjunction with the standard LCD units.

  • Page 36: L746 Overdoor Light

    Lower and Higher device address. The unit is available with an integral sounder as L746s. Network Terminals: Connect to the Intercall 600 or 700 (2 wire) Network. [+, –] OBSERVE POLARITY OC Output Terminal: Open collector output active continuously when the alarm is sounding.

  • Page 37: Rb1 Relay Board

    The unit may also be used to trigger a call point (or similar device) from a DC Voltage input. Network Terminals: Connect to the Intercall Network. [+, –] OBSERVE POLARITY ! T Terminal: 12volt DC output which may be used to drive external equipment which requires a DC supply.

  • Page 38: L714 Remote Sounder With Relay

    The unit may be configured to respond to all call levels or emergency and attack calls only. Network Terminals: Connect to the Intercall 600 or 700 (2 wire) Network. [+, –] OBSERVE POLARITY SW1,2,3: Display Address.

  • Page 39: Fjb2 Fused Junction Board

    Continuous Red – Fuse Failure. (Remove unit to investigate further) Installation: Flush mount into ‘double gang’ electrical back-box. Surface mount using BB1. Size & Weights: 160 x 115 x 20 mm, 70g Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 38 of 77...

  • Page 40: L758 Audio Lcd Display

    The unit flush mounts into a standard double gang backbox or may be surface mounted using the Intercall BB1. Network Terminals: Connect to the Intercall 700 (4 wire) Network. [+, –,A,B] Additional terminals are provided for the Belden screen drain wire termination – Observe Polarity ! Z0, Z1, Z2: Connect to zone switch or wire link (See ‘Zone Switch Connection’...

  • Page 41: L722 Call Point

    The L722 Infra Red Call Point is similar to the L622 button reset unit, with the additional facilities of an infra red receiver. The unit may be used as part of an Intercall 600 or 700 system and the infra red receiver gives the system true portability with the use of the TIR pendants and STC staff triggers.

  • Page 42: L634 Network Input/Output Module

    The L634 in use signalling between two independent Intercall systems, always use a pair of RB1 relay boards to keep the two systems isolated from each other. Above right, the L634 in use with the TA1 Telephone Ring Detector to trigger a call on the system when the telephone is ringing.

  • Page 43: L752 Audio Call Point

    The unit flush mounts into a standard double gang backbox or may be surface mounted using the Intercall BB1. Please refer to the information contained on page 21 for more information regarding installation and performance of the Infra Red receiver.

  • Page 44: L753 Audio Call Point

    Infra Red receiver. Network Terminals: Connect to the Intercall 700 four wire Network. [A,B,+, –] OBSERVE POLARITY X Terminal: Standard Call Input which automatically generates User ID #253.

  • Page 45: L762 Audio Call/Display Unit

    The unit flush mounts into a standard double gang backbox or may be surface mounted using the Intercall BB1. All X1 to X5 remote trigger inputs feature a secondary description facility where details for the remote device may be programmed. For example “En- Suite”...

  • Page 46: Cms-Ip Call Management Software

    IP L7744 interface, free text messages may be sent to Message Pagers and DECT telephone handsets. A typical installation is shown below. The software is licensed for use on any number of computers on the same Local Area Network. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 45 of 77...

  • Page 47: Tir4 Infra Red Trigger

    & can be downloaded to the system by either the software or by using the download button on the power supply. Once downloaded, the information is also stored in the displays and L747 Universal Interface. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 46 of 77...

  • Page 48: Scp Slave Call Point

    This socket can accept input from pear leads, pressure mats, radio triggers etc. Installation: Flush or surface mount in standard ‘single size’ electrical backbox. Size & Weights: 80 x 80 x 40 mm, 60g Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 47 of 77...

  • Page 49: Srp Slave Reset / Present Point

    Green Led operates with green re-assurance LED in L732 Call Point Installation: Flush or surface mount in standard ‘single size’ electrical backbox. Size & Weights: 80 x 80 x 40 mm, 60g Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 48 of 77...
  • Page 50 Slave Call Points can only generate a single call type (normally standard patient call) from the call button, infra red receiver or pear lead socket. Note the unit does not have pear lead removal detection. Network Terminals: Connect to the Intercall Network. [+, –] OBSERVE POLARITY ! X Terminal: Open Collector Output to connect to call point.
  • Page 51 The L730 can be configured to generate a ‘standard patient call’ and/or a ‘Staff Emergency Call’ depending on the configuration. Network Terminals: Connect to the Intercall Network. [+, –] OBSERVE POLARITY ! X Terminal: Open Collector Output for (Call/Assist/Priority etc) Infra Red Signal.

  • Page 52: Cs1 Ceiling Pull Switch

    Diameter 80mm x depth 30mm weight 50g Important: You must not mix old style Red LED and new style Clear LED Ceiling Pull switches on the same call point. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 51 of 77...

  • Page 53: Pir1 Passive Infra Red Detector (For Bed Monitoring)

    As the PIR1 will continually call for 10 minutes after power up – ensure the units are isolated at time of system power up. Installation: Surface mount in standard single gang backbox. Size & Weights: 80mm x 80mm x depth 25mm weight 50g Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 52 of 77...

  • Page 54: L672 Dementia Controller

    ‘normal’ behavior pattern, an alarm is automatically raised via the Intercall system. In addition, the unit can be configured to monitor bedroom and patio doors to alert staff immediately. Generally located outside the bedroom, the L672 Dementia Care Unit gives constant visual indication of the status indication of movement in the room and/or operation of the door(s).
  • Page 55 L672 Dementia Controller Connections. The Intercall Dementia Controller requires simple closing contact inputs for the Bed occupancy mat and ‘open collector’ inputs from the PIR1 units. The volt free relay outputs are used to control the 12V LED Lights. The unit is provided with Auxiliary contacts for alarm output and device enabled.
  • Page 56 Intercall 600 & Intercall 700 Configuration Guide. These pages are intended to give the reader an overview of the possibilities using Intercall 600 and Intercall 700 systems for specific configurations. Detailed information on the individual components can be found from page 24.

  • Page 57: System Configuration

    L717. This allows your company name and a call out telephone number to be shown if you wish. You have two lines of 16 characters which may be used. The factory default is ‘Intercall 600’ or ‘Intercall 700’ depending on the system.

  • Page 58: Display Menu Settings

    This controls the call types which are sounded with the rapid EMERG ONLY ‘beep..beep..beep’ alarm tone. Select Emergency Only or Emergency EMERGENCY TONE: EMERG + PRIOR and Priority call types. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 57 of 77...
  • Page 59 Select DISPLAY to enter the display mode configuration, or SELECT MENU DISPLAY select CALL POINT to enter the call point mode configuration. If you are installing this display on a zoned legacy Intercall 700 1-215 MAX ADDRESS RANGE system, set to 1-215 to avoid the zoning information being 1-254 shown on the display.
  • Page 60 This controls the call types which are sounded with the rapid EMERG ONLY ‘beep..beep..beep’ alarm tone. Select Emergency Only or EMERGENCY TONE: EMERG + PRIOR Emergency and Priority call types. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 59 of 77...
  • Page 61 DISABLED on the power supply. Select Disabled to prevent the upgrade. Configured this units’ LEDs to suit various international market LIGHT PATTERNS ENGLISH conditions. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 60 of 77...
  • Page 62 Emergency and Attack calls. This function over-rides all other settings on this display. Select “ON” to show the top line of the default text in quiescent mode eg “INTERCALL”. Select “OFF” to clear the display in DEFAULT TEXT: OFF ON / OFF quiescent mode.

  • Page 63: L672 Dementia Controller User Profiles & Menu Settings

    Alarm Timer has expired the lights will switch off after the [Bed Light Off Delay] setting. Door Alarm. It is not possible to set the door alarm while either door is in the open condition. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 62 of 77...
  • Page 64 The range is between 5 and 12 hours. When used in conjunction with later versions of the Intercall Call Management BED SENSOR CPR ON / OFF Software, the out of bed activity is silently monitored by the software.

  • Page 65: Zoning Configuration

    With the INTERCALL system, the zoning is configured and controlled by the display units. They have terminals for the zone switch and built in menu functions, which are used to configure the zone requirements. When a system is zoned, we must concentrate on the call point addresses and disregard the text that is associated to that address as this will need to be re-programmed when the system is commissioned.
  • Page 66 By using the Call Management Software, it is possible to zone individual alphanumeric pagers to any number of zones and using it with the Intercall 700 system, it is possible to ‘route’ specific call types, locations or users to specific alphanumeric pagers.

  • Page 67: Zoning Examples

    1. Independently (LCD Displays show calls within the zone) and 2. All calls are shown in zone 2 but all LCD displays in zone 1 are silent and do not sound. Emergency calls are to stay within the local zone. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 66 of 77...
  • Page 68 If you want specific call points to show on a display regardless of the zone settings, set the 2ND TONE LOW and HI • window to encompass the call required device addresses. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 67 of 77...
  • Page 69 If you do not wish to switch the zone setting but you wish to use Remote Sounders, fit links to the master displays in zone 1 and zone 2 to permanently select ‘Address window A’ and enter the settings into the master displays. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 68 of 77...
  • Page 70 • address (at address 215) so when using the ‘Zone C’ setting, the displays will not respond to any call. Zoning example 4 continues on the next page….. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 69 of 77...
  • Page 71 We hope that the examples have given an insight into some of the possibilities with the Intercall system of zoning. But if you wish to discuss your zoning requirements, please contact your supplier or the factory technical support department.
  • Page 72 IMPORTANT EVERY CALL POINT MUST BE SET TO A UNIQUE ADDRESS. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 71 of 77...

  • Page 73: Factory Text & Call Point Address Setting

    │ uuDuDDuu │ 052 │ │ uuuuuDuD │ 160 │ ADDRESS 052│ ADDRESS 160│ │ DuDuDDuu │ 053 │ │ DuuuuDuD │ 161 │ ADDRESS 053│ ADDRESS 161│ └──────────┴─────┴──────────────────┘ └──────────┴─────┴──────────────────┘ Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 72 of 77...
  • Page 74 ADDRESS 106 │ │ uDDuDuDD │ 214 │ ADDRESS 214 │ │ DDuDuDDu │ 107 │ ADDRESS 107 │ │ DDDuDuDD │ 215 │ ADDRESS 215 │ └──────────┴─────┴──────────────────┘ └──────────┴─────┴──────────────────┘ Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 73 of 77...

  • Page 75: System Configuration Setting

    Show location + User ID on system User ID disabled Disable Nurse Present Auto Expiry Enable Preset Auto Expiry Timer Timer [Fixed at 10 minutes] [Manual Reset Only] Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 74 of 77...

  • Page 76: Fault Finding Guide

    F1. Red Led on continuously or sounder beeping Illegal Switch Setting Set Call Point Switches continuously or red and greed leds showing See Pages 28 (600) or Page 42 (700) and page 72 continuously. F2. Will not reset Ceiling pull switch faulty (i.e. shorted)

  • Page 77: Display Unit Faults

    The status LED’s on the master Power Supply will indicate LED’s on the master Power Supply will indicate the fault. the particular fault. (ie Mains Failure, DC Failure etc) The Intercall IP Power Supply is fitted with a LCD unit to identify faults. Display sounds single tone (not warble)

  • Page 78: Power Supply Faults

    Network Device connections reversed PSU Output Power Transistor Damaged F27. Display text corrupted after download Text corrupted within power supply. Connect to computer and re-program. Battery must be connected when downloading Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 77 of 77...

  • Page 79: Network Faults: Data Corruption / Volt Drop / Audio Faults

    F42. Buzzing on audio channel when open Connection between Digital [+/-] and Audio [a/b] Belden cable not used as recommended Cable damage Damp or wet Network Cable Faulty Audio Unit Poor Connection. Intercall 600/700 Installation & Operation Guide Issue 4.59 Page 78 of 77...

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