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Troubleshooting guide
Symptom
No sound
Intermittent or
reduced sound
Squealing noise
44
Possible causes
Dead battery
Clogged sound outlet
Clogged microphone inlet
Hearing aid microphone
muted
Clogged sound outlet
Moisture
Dead battery
Hearing aid not inserted
properly
Ear wax accumulated
in ear canal
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Questions and answers
Left hearing aid won’t turn on even though app says fully charged
The Philips HearLink Series hearing aid may not turn on despite the app indicating it is fully charged due to the following possible reasons:
1. Battery Issue: If the hearing aid uses disposable batteries, the battery may be depleted or incorrectly inserted. Ensure the battery is replaced and properly aligned with the "+" side matching the "+" in the battery drawer.
2. Battery Drawer Not Fully Closed: The hearing aid will not function if the battery drawer is not completely closed. Ensure it is securely shut.
3. Moisture or Dust: If the hearing aid has been exposed to moisture or dust, it may not function properly. Dry the hearing aid and check for debris.
4. Technical Malfunction: If none of the above resolves the issue, the hearing aid may require professional servicing. Consult a hearing care professional.
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Left hearing aid not turning on even though app says fully charged
The Philips HearLink Series left hearing aid may not be turning on despite the app indicating it is fully charged due to the following reasons:
1. Battery Drawer Not Fully Closed – Ensure the battery drawer is completely closed, as an open drawer keeps the hearing aid turned off.
2. Battery Contact Issues – The battery may not be making proper contact. Try removing and reinserting the battery.
3. Dust or Debris – Check for dirt or debris in the battery compartment that may be preventing proper function.
4. Hearing Aid Needs Reset – Open and close the battery drawer to reset the hearing aid to its standard settings.
5. Technical Malfunction – If none of the above solutions work, the hearing aid may have a technical issue and require professional inspection.
If the issue persists, consult a hearing care professional.
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