Software Version Display; Exiting Service Diagnostic Mode; Fault/Error Codes - Whirlpool Cabrio WTW8500DW Technical Education

DIAGNOSTICS & TROUBLESHOOTING

Software Version Display

NOTE: The Software Version Display mode will time out after
5–10 minutes of user inactivity and return to standby mode.
Entry Procedure
To enter Software Version Display, press and hold the 2nd
button used to activate the Service Diagnostic mode for 5
seconds. Upon entry, all LEDs on the console will turn off,
then the display will automatically cycle through the following
information:
• UI software revision code (U major revision number, U
minor revision number, U test revision number)
• UI cycle GEE software revision code (y major revision
number, y minor revision number, y test revision
number)
• UI HW GEE file software revision code (H major revision
number, H minor revision number, H test revision
number)
• UI touch EEPROM revision code (o major revision
number, o minor revision number, o test revision
number)
• UI touch control software revision code (t major
revision number, t minor revision number, t test
revision number)
• UI audio software revision code (A major revision
number, A minor revision number, A test revision
number)
• ACU software revision code (C major revision number,
C minor revision number, C test revision number)
• ACU GEE file revision code (h major revision number, h
minor revision number, h test revision number)
• MCU software file revision code (n major revision
number, n minor revision number, n test revision
number)
• Cycle design revision code (d major revision number, d
minor revision number, d test revision number)
Exit Procedure
Pressing the POWER button will exit Software Version Display
and return washer to standby mode.
5-8 Whirlpool 2014 CABRIO
n
For Service Technician Use Only
Direct Drive Washer
®

Fault/Error Codes

Refer to Fault/Error Codes chart on pages 5-9 to 5-11.
Fault/Error Code Display Method
Fault codes are displayed by alternately showing F# and E#. All
fault codes have an F# and an E#. The F# indicates the suspect
System/Category. The E# indicates the suspect Component
system.
Up to four Fault/Error codes may be stored. When the oldest
fault code is displayed, additional presses of the 3rd button
will result in a triple beep, then display of the most recent fault
code. If each press of the 3rd button results in a triple beep
and the display shows "888", no saved fault codes are present.
Advancing Through Saved Fault/Error Codes
Procedure for advancing through saved fault codes:
Press and release
 beep tone 
the 3rd button used
to activate Service
Diagnostics
Repeat  beep tone 
Repeat  beep tone 
Repeat  beep tone  fourth most recent
Repeat
 beep tone 
Clearing Fault Codes
To clear stored fault codes, enter Service Diagnostic mode.
Then press and hold the 3rd button used to enter Service
Diagnostic mode for 5 seconds. Once the stored fault codes
are successfully erased, the seven segment display will show
"888".

EXITING SERVICE DIAGNOSTIC MODE

Use either of the two methods below to exit diagnostic mode.
• Pressing and holding the 1st button used to activate
the Service Diagnostic mode for 5 seconds.
• Pressing the POWER button once or twice, depending
on diagnostic procedure.
most recent
fault code is
displayed
second most
recent fault code is
displayed
third most recent
fault code is
displayed
fault code is
displayed
back to the most
recent fault code