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Matrix EON48 User Manual

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See also: Use and Care Manual
EON48/310 and SPARSH VP248/VP310
User Guide for ETERNITY, SARVAM UCS and NAVAN

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  • Page 1 EON48/310 and SPARSH VP248/VP310 User Guide for ETERNITY, SARVAM UCS and NAVAN...
  • Page 2 To view other lines of text on the display, scroll with Up/Down navigation key. You may tilt the LCD display to an angle convenient to you. IMPORTANT! NAVAN and ETERNITY NE do not support EON48 and EON310 (Digital Key Phones).

  • Page 3: Feature Keys

    Know Your EON310/SPARSH VP310 pqrs wxyz Ringer LED Dial Pad DSS keys Navigation keys Volume decrease key Speaker key with LED Handset Volume increase key Feature keys Feature Keys Voice Mail Mute Hold Do Not Disturb Forward Transfer Contacts Logs Conference...

  • Page 4: Navigation Keys

    Navigation Keys The Enter Key; To enter the Menu. To make a selection in the Menu or to complete an action. The Up Key; To scroll upwards when navigating the Menu/sub-menu. To access Phone Settings and set Ringtone/Play Key Tone (VP310). The Down Key;...
  • Page 5 Operating EON/SPARSH (Cont.) Operating EON/SPARSH (Cont.) To access any feature/facility: Press the DSS Key assigned to the feature/facility, e.g.: Ÿ Press DSS Key assigned to an Extension to call that Extension. Ÿ Press DSS Key assigned to a Trunk to grab that Trunk. Ÿ...

  • Page 6: Making Calls

    Making Calls Ÿ Lift Receiver/press Speaker Key/press Headset Key. Ÿ Dial Number. Ÿ Talk. Ÿ Replace Receiver/press Speaker Key/press Headset Key to disconnect. To call an Extension: Ÿ Dial the Extension Number. Ÿ Press DSS Key assigned to the Extension. To call a Department Group: Ÿ...

  • Page 7: Dial By Name

    Abbreviated Dialing (Cont.) You can use #* to indicate end of dialing for the Name and Number. Using Global Directory: Ÿ Press DSS Key assigned to Ÿ Dial 8-Global Directory Index (100- Global Directory Dialing. 999)-Number is out dialed. Ÿ The number is out dialed. Ÿ...

  • Page 8: Auto Redial

    Auto Redial When the external number you are trying is busy, to set Auto Redial: Ÿ On Busy Tone, press DSS Key Ÿ Go On-Hook on Busy Tone. assigned to ‘Auto Redial’. Ÿ Dial 17 Confirmation Tone. Ÿ Confirmation Tone. Go On-Hook. Ÿ...
  • Page 9 Call Pick Up - Group To answer a call ringing on an extension within the Group: Ÿ Press DSS Key assigned to Call Pick Ÿ Dial 4 Up-Group. Ÿ Talk. Ÿ Talk. Call Pick Up - Selective To answer any ringing extension: Ÿ...

  • Page 10: Do Not Disturb Override

    Do Not Disturb (DND) Cont. Ÿ Confirmation Tone. Go On-Hook. Ÿ Confirmation Tone. Go On-Hook. To cancel DND: Ÿ Dial 18-0 Ÿ Press ‘DND’ Key again. Ÿ Confirmation Tone. Go On-Hook. Ÿ The following options appear on the phone LCD: All Calls Internal Calls External Calls...

  • Page 11: Making A Second Call

    Call Hold (Cont.) To put a call on Exclusive Hold, when Global Hold is enabled: Ÿ Speech with party on trunk/with an extension. Press 'Hold' Key twice within 1 second. Ÿ Go idle. Ÿ Call with party on trunk/extension is put on 'Exclusive Hold'. Ÿ...

  • Page 12: Call Toggle

    Making a Second Call (Cont.) From Extension/External Number to External Number: Ÿ Speech with extension/external number. Ÿ Press ‘Transfer’ Key. Ÿ Dial TAC-desired external number-Talk. Call Toggle To toggle between two calls: Ÿ Speech with party 1. Ÿ Party 2 on Consultation Hold. Ÿ...

  • Page 13: Conference (3-Party)

    Conference (3-Party) If third party to be included is an extension, Ÿ Speech with party 1. Ÿ Press ‘Conference’ Key. Ÿ Dial number of party 2. Ÿ Speech with party 2. Ÿ Press ‘Conference’ Key. Ÿ 3-way speech established. If third party to be included is an external number, Ÿ...
  • Page 14 Conference - Multiparty (Cont.) To remove a Party from Conference: Ÿ While in Conference, press ‘Conference’ Key. Ÿ Multiparty Conference menu appears on the LCD. Ÿ Select the Remove option. Press Key. Ÿ Select the number of the party you want to remove and press Key.

  • Page 15: Other Features

    Call Park To park a call: Ÿ Speech with a extension/external call. Ÿ Speech with a extension/external call. Ÿ Press DSS Key assigned to Call Park. Ÿ Press ‘Transfer’ Key. Ÿ Enter Orbit Number (1-9) Ÿ Dial 115-Orbit Number (Personal: 1, (Personal: 1, General: 2-9).
  • Page 16 Account Code (Cont.) To enter Account Code by Name: Ÿ Press DSS Key assigned to Account Ÿ Dial 1059. Code by Name. Ÿ Enter the Name. Ÿ Enter Name. Ÿ Scroll to select desired Account Ÿ Scroll to select desired Account Name.

  • Page 17: Auto Call Back (Acb)

    Alarm (Cont.) To cancel Alarms: Ÿ Press DSS Key assigned to Alarm. Ÿ Dial 161-# Ÿ Select ‘Cancel All’. Press Key. Ÿ Confirmation Tone. Go On-Hook. Ÿ Confirmation Tone. Go On-Hook. Voice Guided Alarm: Ÿ Press DSS Key assigned to Voice Ÿ...

  • Page 18: Background Music (Bgm)

    Background Music (BGM) To Start BGM: Ÿ Lift handset. Dial 1099 Ÿ Confirmation Tone followed by the confirmatory message “Background music on, Ÿ go On-Hook”. Go On-Hook. Ÿ BGM starts. Ÿ To Stop BGM: Ÿ Dial 1099 again. Ÿ Confirmation Tone. Not supported on SPARSH VP248/VP310.

  • Page 19: Call Follow Me

    Call Follow Me To forward calls from remote extension: Ÿ Press ‘Forward’ Key. Ÿ Dial 135-Your Extension Number-Your Ÿ Scroll to select ‘Follow Me from’. User Password (from remote Ÿ Enter ‘Source Extension Num’. i.e. extension). Ÿ Confirmation Tone. Go On-Hook. Your Extension Number.
  • Page 20 Call Forward (Cont.) Call Forward-If Busy to an External Number: Ÿ Press ‘Forward’ Key. Ÿ Dial 132-TAC-External Number-#* Ÿ Scroll to select ‘Call Forward busy’. Ÿ Confirmation Tone. Go On-Hook. Ÿ Enter TAC-External Number-#* Ÿ Confirmation Tone. Go On-Hook. Call Forward-If No Reply to another Extension: Ÿ...
  • Page 21 Call Forward (Cont.) To disable ‘Dual Ring’: Ÿ Dial 136-0 Ÿ Press ‘Forward’ Key. Ÿ Confirmation Tone. Go On-Hook. Ÿ Scroll to select ‘Dual Ring Off’. Ÿ Press Key. Ÿ Confirmation Tone. Go On-Hook. To cancel Call Forward: Ÿ Dial 130 Ÿ...
  • Page 22 Call Logs To view Call Logs: Press DSS Key assigned to ‘Call Logs’, when phone is idle. Ÿ Ÿ Press Key to enter Phone Menu. Scroll to Call Logs. Ÿ Press Key. Ÿ Scroll to desired Call Log: Missed, Answered, Dialed. Ÿ...

  • Page 23: Calling Line Identification Restriction(Clir)

    Calling Line Identification Restriction(CLIR) To toggle (enable/disable) CLIR: Ÿ Dial 1031 (to enable). Ÿ Press DSS Key assigned to CLIR. Ÿ Confirmation Tone. Go On-Hook. Ÿ Confirmation Tone. Go On-Hook. Ÿ Dial 1030 (to disable). Ÿ Confirmation Tone. Go On-Hook. Cancel All Features of an Extension Ÿ...

  • Page 24: Door Phone

    Door Lock Opener To open a Door Lock: Ÿ Press ‘Transfer’ Key to put Door Ÿ When in speech with Door Phone call, . Phone call on Consultation Hold. press ‘Transfer’ Key to put the call on Ÿ Dial 1173 Consultation Hold.

  • Page 25: Dynamic Lock

    Dynamic Lock To set Dynamic Lock Level: Ÿ Press DSS Key assigned to Dynamic Ÿ Dial 141-Current User Password. Lock.’ Ÿ Scroll to select desired Toll Control Ÿ Select ‘Change Toll Control Level’ and Level. press Key. Ÿ Press Key. Ÿ...

  • Page 26: Forced Answer

    Forced Answer When dialed extension does not respond: Ÿ Dial 5 during Ring Back Tone. Ÿ Press DSS Key assigned to Forced Ÿ Called extension’s speaker is turned Answer. Ÿ Called extension’s speaker is turned Ÿ Speech with called extension. Ÿ...

  • Page 27: Interrupt Request

    Hotline To set Hotline for a Extension/ Department Group: Ÿ Press DSS Key assigned to Hotline. Ÿ Dial 151-Extension Number/ Department Group Number. Ÿ Scroll to select ‘Hotline Stn/Dept’. Ÿ Confirmation Tone. Go On-Hook. Ÿ Enter Extension/Department Group Number. Ÿ Confirmation Tone. Go On-Hook. To set Hot Outward Dialing: Ÿ...

  • Page 28: Live Call Screening

    Live Call Screening To enable Live Call Screening: Ÿ Press DSS Key assigned to Live Call Ÿ Dial 1094-1 Screening. Ÿ Listen to the message being recorded Ÿ Listen to the message being recorded by the caller in the mailbox. by the caller in the mailbox.
  • Page 29 Message Wait (Cont.) To Cancel Message Wait: Ÿ Press DSS Key assigned to Message Ÿ Dial 1076-Extension Number-0 Wait. Ÿ Confirmation Tone. Go On-Hook. Ÿ Enter Extension Number. Ÿ Scroll and select Cancel Message Wait. Ÿ Confirmation Tone. Go On-Hook. Paging (PAS) Ÿ...

  • Page 30: Room Monitor

    Retrieve New Message Ÿ Press DSS Key assigned to Retrieve Ÿ Dial 1077 Ÿ Ring Back Tone. New Message. Ÿ Ring Back Tone. Ÿ Call placed on the extension that set Ÿ Call placed on the extension that set Message Wait. Message Wait.
  • Page 31 Raid When dialed extension is busy: Ÿ Press DSS Key assigned to Raid. Ÿ Dial 5 on Busy Tone. Ÿ 3-way speech is established. Ÿ Ring Back Tone. Ÿ Dialed extension gets beeps. Ÿ 3-way speech is established. Reminder To set Reminder: Ÿ...

  • Page 32: User Absent/Present

    User Absent/Present To set User Absent/Present: Ÿ Press DSS Key assigned to Change Ÿ Dial 104-Your User Password-0 (User User Status. Absent). Ÿ Enter Your User Password. Ÿ Dial 104-Your User Password-1 (User Ÿ Scroll to select the option: User Present).

  • Page 33: Walk-In Class Of Service

    Voice Mail Ÿ Press ‘Voice Mail’ Key. Ÿ Dial 3931 (ETERNITY LE/ME/GE/PE, Ÿ Follow VMS Prompts. SARVAM UCS). Ÿ Dial 390 (ETERNITY NE/NAVAN). Ÿ Follow VMS Prompts. To Access General Mailbox: Ÿ Press DSS Key assigned to General Ÿ Dial 1176 Mailbox.

  • Page 34: Hospitality Features

    Forced Release Order (for E&M MFCR2 only) Ÿ Dial the desired extension number. Ÿ Dial the desired extension number. Ÿ During 3-way speech. Ÿ During 3-way Speech. Ÿ Press DSS Key assigned to Forced Ÿ Dial *38 Released Order. Ÿ Speech with desired party. The Ÿ...

  • Page 35: System Administrator (Sa) Mode

    Room Maid Status (Cont.) 4-Room Clean yet to be inspected 5-Room is Out of Service Ÿ Confirmation Tone. Go On-Hook. For Micros Opera PMS Interface -Status options are : 1-Dirty, 2-Clean, 3 -Inspected. For Extended Starlight PMS Interface - Status options are: 1-Dirty, 2-Clean, 3-Clean Checked.

  • Page 36: Call Block

    Alarms (Cont.) Voice Guided Alarm: Ÿ Press DSS Key assigned to Remote Ÿ Dial 1072-034-Follow Voice Mail Voice Guided Alarm. System Prompts. Ÿ Follow the Voice Mail System prompts to set Alarm. To cancel Voice Guided Alarm: Ÿ Dial 1072-034-Follow Voice Mail Ÿ...
  • Page 37 Call Privilege To set Dynamic Lock: Ÿ Dial 1072-002-Room/Phone Number- Ÿ Press DSS Key assigned to Dynamic 1-Scroll to select a Toll Control Level. Lock Remote. Ÿ Press Key. Ÿ Enter Room/Phone Number. Ÿ Confirmation Tone. Go On-Hook. Ÿ Select the option ‘Change Toll Control Level’.
  • Page 38 Change Check-In Profile Ÿ Press DSS Key assigned for Check-In Ÿ Dial 1072-907-Room Number-Profile Profile. Type. Ÿ Enter Room Number. Profile Type: Ÿ Scroll to select desired Check-In 1 - Single Profile. 2 - Family Ÿ Press Key. 3 - Budget Ÿ...
  • Page 39 Deleting Checked-Out Calls (Cont.) To delete Checked-Out calls from particular phone: Ÿ Press DSS Key assigned to Delete Ÿ Dial 1072-914-Phone Number-Phone Checked-Out Calls. Number (same as previous). Ÿ Enter Phone Number twice. To delete Checked-Out calls for a range of phones: Ÿ...

  • Page 40: Greeting Message

    Greeting Message To set Greeting Message: Ÿ Press DSS Key assigned to User Ÿ Dial 1072-008-Room/Phone Number- Greeting Message. 0-1 (to play Greeting Message 1). Ÿ Enter Room/Phone Number. Dial 1072-008-Room/Phone Number- Ÿ Select from the options: 1-1 (to play Greeting Message 2). ‘Greeting Message 1’...
  • Page 41 Guest-In/Guest-Out Ÿ Press ‘Guest In/Out’ Key. Ÿ Dial 1072-905-Room/Phone Number- Ÿ Enter Room/Phone Number and press 1 (Guest-In). Key. Ÿ Confirmation Tone. Go On-Hook. Ÿ Select the option: Guest-In/Guest-Out. Ÿ Dial 1072-905-Room/Phone Number- Ÿ Press Key. 0 (Guest-Out). Ÿ Confirmation Tone. Go On-Hook. Ÿ...

  • Page 42: Mailbox Assignment

    Housekeeping Room Clean Status To change Clean Status: Ÿ Dial 1072-909-Room/Phone Number- Room Clean Status. 1 - Maid Present 2 - Dirty 3 - Clean 4 - To be Inspected 5 - Out of Service Ÿ Confirmation Tone. Go On-Hook. Room Occupancy Status Ÿ...
  • Page 43 Phone Ringing Pattern Ÿ Press DSS Key assigned to Phone Ÿ Dial 1072-916-Room Number-Pattern Ringing Pattern. Number. Ÿ Scroll to select desired Phone Ringing Pattern Number: Pattern. 1 - First Only Ÿ Press Key. 2 - Simultaneous Ÿ Confirmation Tone. Go On-Hook. 3 - One-by-One 4 - Stepped 5 - First Followed by All...
  • Page 44 Reminder(Cont.) To cancel Voice Guided Reminder: Ÿ Repeat the above steps. Ÿ Dial 1072-035-Follow Voice Mail System Prompts. Voice Guided Reminder can be set only if a Voice Mail System is installed in the System. Reminder Status Report Ÿ Press DSS Key assigned to Print Ÿ...
  • Page 45 Scheduled Change of Room Clean Status To enable Scheduled Change of Room Clean Status: Ÿ Dial 1072-043-1 Ÿ Confirmation Tone. Go On-Hook. To set Time for Scheduled Change of Room Clean Status: Ÿ Dial 1072-044-HH-MM. Ÿ Confirmation Tone. Go On-Hook. To disable Scheduled Change of Room Clean Status: Ÿ...

  • Page 46: Software Version/Revision Display

    Software Version/Revision Display To know Software Version/Revision: Ÿ Dial 1072-191 Ÿ Confirmation Tone. Go On-Hook. VIP Status To assign VIP Status to a Guest: Ÿ Press DSS Key assigned to VIP Status. Ÿ Dial 1072-915-Room/Phone Ÿ Enter Room/Phone Number. Number-1 Ÿ...
  • Page 47 How to attach/detach the Foot Stand EON48/SPARSH VP248 You can attach or detach the Foot Stand of EON48/SPARSH VP248 on the bottom of the phone, as illustrated in Figure A. You can place the phone on a desk at two different angles by attaching the Foot Stand as shown in Figure B (50 degrees), and Figure C (30 degrees).
  • Page 48 Figure C: The phone mounted on a desk at 30...
  • Page 49 EON/SPARSH VP310 You can attach or detach the Foot Stand of EON/SPARSH VP310 on the bottom of the phone, as illustrated below. You can place the phone on a desk at two different angles by attaching the Foot Stand as shown in Figure D (50 degrees), and Figure E (35 degrees).
  • Page 50 Connecting a Headset (EON48/SPARSH VP248) Ÿ To use a Headset (not supplied) with Ÿ You may plug in a headset with your phone, you may plug a headset an RJ9 connector into the headset with a 2.5 mm single connector into...
  • Page 51 Connecting a Headset (EON/SPARSH VP310) Ÿ To use a Headset (not supplied) with Ÿ You may plug in a headset with an your phone, you may plug a headset RJ9 connector into the headset jack with a 3.5 mm single connector into with the symbol on the left side the headset jack with the symbol...
  • Page 52 MATRIX COMSEC Head Office: 394-GIDC, Makarpura Vadodara - 390 010, India M: +91 85111 73344 Email: Customer.Care @MatrixComSec.com www.MatrixTeleSol.com...

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