Canon imageRUNNER 1435i Service Manual
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Canon imageRUNNER 1435i Service Manual

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  • Page 2 Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON serviceplanning@cusa.canon.com Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. e-Support Center Web site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER 1400 SERIES.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    imageRUNNER 1400 Series Service Guide Contents Product Overview ------------------------------------------------------------------------------------------- 1 Product Configuration and Box Contents ---------------------------------------------------------- 3 A. Configuration ------------------------------------------------------------------------------------------------------- 3 B. Box Contents ------------------------------------------------------------------------------------------------------- 5 III. Hardware Accessory Options --------------------------------------------------------------------------- 6 A. Cassette Module-AC1 -------------------------------------------------------------------------------------------- 6 B. FL Cassette-AW1 -------------------------------------------------------------------------------------------------- 6 C.
  • Page 5 2. Internet Support ----------------------------------------------------------------------------------------------- 44 Appendix----------------------------------------------------------------------------------------------------- 48 A. Specifications ------------------------------------------------------------------------------------------------------ 48 B. Warranty ------------------------------------------------------------------------------------------------------------- 54 1. imageRUNNER 1435i and 1435iF Limited Warranty ------------------------------------------------- 54 2. imageRUNNER 1435P Limited Warranty --------------------------------------------------------------- 55 C. List of Tables------------------------------------------------------------------------------------------------------- 56 D. List of Figures ----------------------------------------------------------------------------------------------------- 56...
  • Page 6 imageRUNNER 1400 Series Service Guide This page is intentionally left blank. imageRUNNER 1400 Series Service Guide July 2015 Revision 3 Page vi...

  • Page 7: Product Overview

    1400 Series Service Guide Product Overview The Canon imageRUNNER 1435iF and 1435i are compact, B&W (Black-and- White), laser, multifunction devices with copy, print, and scan capabilities. The imageRUNNER 1435iF also includes fax capabilities. The imageRUNNER 1435P is a compact, B&W, laser printer. These models also bring the following capabilities to users in a small office or home office environment: •...
  • Page 8 imageRUNNER 1400 Series Service Guide Table 1 — imageRUNNER 1400 Series Comparison imageRUNNER Feature 1435iF 1435i 1435P Print Speed (ppm) (LTR) Up to 37 Optimum Copy/Print Volume Approximately 1,000 to 5,000 Simplex Up to 29 ipm Scan Speed Duplex Up to 10 ipm Automatic Document Feeder Standard Up to 50 sheets (20 lb.

  • Page 9: Product Configuration And Box Contents

    Product Configuration and Box Contents A. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com for the most up-to-date item numbers.
  • Page 10 (imageRUNNER 1435iF and 1435i only) 4784B001AA Copy Card Reader Attachment-E1 9659B001AA Cabinet Type-K 0989C001AA USB Keyboard 1266V426 Canon Card Set-A1 (1-30) 4781B001AA Canon Card Set-A2 (31-100) 4781B002AA Canon Card Set-A3 (101-200) 4781B003AA Canon Card Set-A4 (201-300) 4781B004AA Canon Card Set-A5 (301-500)

  • Page 11: Box Contents

    imageRUNNER 1400 Series Service Guide B. Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. • imageRUNNER 1400 Series • Starter Guide Device • User Manual DVD-ROM • Warranty Card •...

  • Page 12: Hardware Accessory Options

    imageRUNNER 1400 Series Service Guide III. Hardware Accessory Options A. Cassette Module-AC1 • 500 sheets (17 lb bond to 21 lb bond [64 to 80 g/m²]) or 480 sheets (22 lb bond to 24 lb bond [81 to 90 g/m²])). •...

  • Page 13: Cabinet Type-K

    imageRUNNER 1400 Series Service Guide D. Cabinet Type-K • Contains storage space for additional supplies. • Can be used to facilitate maneuvering of the machine if it needs to be moved. E. Control Interface Kit-C1 • Allows connection of 3 party hardware, typically pay-for-service terminals.

  • Page 14: System Options

    • Requires license activation via the LMS. C. PCL Printer Kit-BA1 • Supports the PCL5c/6 emulation printing solutions. • Supports printing in true 600 x 600 dpi resolution with the Canon PCL6 Printer Driver. • Available for the imageRUNNER 1435i (feature is standard on 1435iF and 1435P).

  • Page 15: Service Authorization

    TSC (Technical Support Center). However, self-service support (software downloads, knowledgebase articles, support forums, technical publications) is available through the Canon U.S.A., Inc. (hereinafter referred to as (“Canon USA”)) e-Support Center Web site for all technicians.

  • Page 16: Training Facilities

    1400 Series Service Guide D. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Web site: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Web site provide easier access to the training.

  • Page 17: Course Equipment

    imageRUNNER 1400 Series Service Guide H. Course Equipment • imageRUNNER 1400 Series machine • Windows workstation • Flash-enabled Web browser (preferably Microsoft Internet Explorer) • USB cable • One USB Flash memory • Service Tools I. Service Materials The materials required for the imageRUNNER 1400 Series Online Training program are listed in the table below.

  • Page 18: Servicing Notes

    VII. Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER 1400 Series devices. The imageRUNNER 1400 Series devices require a NEMA 5-15R receptacle for proper operation. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices.

  • Page 19: Installation Space Requirements

    imageRUNNER 1400 Series Service Guide IMPORTANT • We recommend an additional standard 120V/15 A outlet for service tools, such as a laptop computer or vacuum that may be used when servicing or configuring the machine. • Use only dedicated and properly grounded outlets for the main unit. It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory.
  • Page 20 imageRUNNER 1400 Series Service Guide Table 7 — imageRUNNER 1435iF and 1435i Installation Space Requirements Width and Depth Requirements With the Paper Cassette and Left Door Open Table 8 —imageRUNNER 1435P Installation Space Requirements Width and Depth Requirements With the Paper Cassette and Left Door Open imageRUNNER 1400 Series Service Guide July 2015 Revision 3...

  • Page 21: Estimated Installation Time

    imageRUNNER 1400 Series Service Guide C. Estimated Installation Time The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours. The estimated installation times are based on one (1) experienced technician.

  • Page 22: Remote Support Service

    The imageWARE Enterprise Management Console and many plug-ins are available at no charge. The imageWARE Enterprise Management Console and optional plug-ins are available for the customer and/or dealer through Canon U.S.A.’s www.imageware.com website or to the dealer only...

  • Page 23: Serviceability

    imageRUNNER 1400 Series Service Guide E. Serviceability The imageRUNNER products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER products, enables a reduction in the time required to service the machine’s major components.

  • Page 24: Less Maintenance Strategy

    The imageRUNNER 1400 Series machines provide dealers with more options for easy installation and parts replacement. The Less Maintenance strategy is solely at the discretion of the dealer, however, Canon USA encourages dealers to utilize this strategy as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 25: Device Configuration Management

    imageRUNNER 1400 Series Service Guide G. Device Configuration Management There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER 1400 Series: DCM (Device Configuration Manager) and Device Migration Navigator.

  • Page 26: Lms (License Management System)

    LAN (License Access Number) and serial number to generate a license key to install the software. The LAN is provided by Canon USA via mail within one to two weeks after purchase. The URL to access the LMS server is: http://www.canon.com/lms/license/.

  • Page 27: Recommended System Engineer Requirements

    1400 Series Service Guide I. Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel •...

  • Page 28: Firmware Upgrade

    USA) public site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to Canon USA’s public Web site, and download the most recent firmware. Notes: • The Main Controller PCB and the DC Controller PCB can be upgraded using the UST.

  • Page 29: Computer Requirements For Downloading Firmware

    imageRUNNER 1400 Series Service Guide K. Computer Requirements for Downloading Firmware The recommended desktop PC or laptop requirements to download the firmware are: • CPU: Celeron 400 MHz or higher (32-bit processor only) • Memory: 32 MB of RAM or more •...

  • Page 30: Special Tools, Solvents, And Oils

    imageRUNNER 1400 Series Service Guide M. Special Tools, Solvents, and Oils The tools listed in the tables below are necessary for the proper servicing of the machine. For more information on the tools below, see the imageRUNNER 1400 Series Service Manual. Table 10 —...
  • Page 31 imageRUNNER 1400 Series Service Guide Table 11 — Special Tools List Description Appearance Rank Part Number Remarks Used for electrical checks and Digital Multimeter FY9-2002-000 adjustment of laser power with the laser power checker. Used as a probe extension Tester Extension FY9-3038-000 when making electrical checks.

  • Page 32: Consumables

    imageRUNNER 1400 Series Service Guide N. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.

  • Page 33: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon U.S.A. cannot guarantee a minimum life. Note: All consumable parts shown in the table below are estimates for reference purposes only, and are subject to change without notice Table 14 —...

  • Page 34: Counters

    imageRUNNER 1400 Series Service Guide Q. Counters The imageRUNNER 1400 Series machines use soft counters to track their functional copy/print use. The control panel displays up to two counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed).
  • Page 35 imageRUNNER 1400 Series Service Guide The imageRUNNER 1400 Series machines have Toner Bottle Counters that increase after the machines recognize that a new toner bottle has been inserted. These counters are installed to provide support for billing customers who order and consume a lot of toner. Toner units shipped can be compared against toner bottles actually installed in the machine.

  • Page 36: Suggested End-User Customer Service Offerings

    B. Limited Warranty Support 1. End-User Limited Warranty Conditions The Canon imageRUNNER 1400 Series Product Limited Warranty is effective for a period of 90 days following the delivery of the machine to the original purchaser or 100,000 prints/copies, or a combination of both, whichever comes first.

  • Page 37: Flat-Rate Program

    Flat-rate credits are posted monthly in the CNA (Canon Network Access) section of Canon USA’s ISG Central Web site. Refer to Online Limited Warranty Credit Inquiry section for more information.
  • Page 38 1400 Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support Web site at http://www.support.cusa.canon.com, as shown in Figure 2 — Figure 2 e-Support: Flat-Rate Program imageRUNNER 1400 Series Service Guide July 2015...

  • Page 39: Warranty Parts For Repair

    Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealership. Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities.
  • Page 40 Warranty Parts over $300.00 that are not on the Repairable Parts List All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.

  • Page 41: E-Tag

    Warranty Control Section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section of the e-Support Center Web site at: http://www.support.cusa.canon.com. — Figure 4 e-Support: e-Tag imageRUNNER 1400 Series Service Guide...
  • Page 42 imageRUNNER 1400 Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. — Figure 5 e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history must be returned with the original defective parts to the address provided on the bottom of the e-Tag warranty claim form.

  • Page 43: Online Limited Warranty Credit Inquiry

    The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and...
  • Page 44 imageRUNNER 1400 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. — Figure 7 CNA: Warranty Credit Inquiry —...
  • Page 45 1400 Series Service Guide b. Flat-Rate Inquiry To view your Flat-Rate warranty reimbursements online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA)”, as shown below. — Figure 9 ISG Central imageRUNNER 1400 Series Service Guide...
  • Page 46 imageRUNNER 1400 Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. — Figure 10 CNA: Warranty Credit Inquiry —...

  • Page 47: Product Technical Support Offerings

    • imageRUNNER 1400 Series Technical Training is required to receive technical support for these machines. Refer to the Canon USA Technical Support Center section for further details. • Before calling the TSC, reference technical documentation (User Manuals, Parts catalog, Technical Publications, etc.) and research...
  • Page 48 imageRUNNER 1400 Series Service Guide Dealer Support Requirements Continued • Have the tools necessary to troubleshoot the issue. This may include, but is not limited to: laptop, crossover cable, meter, meter leads, analog telephone (for faxing-related issues, imageRUNNER 1435iF only), technical documentation, diagnostic software, flashing software and utilities.

  • Page 49: Canon Usa Support Offerings

    B. Canon USA Support Offerings The following support offerings were established to deliver high-quality, timely technical support services and product information to Canon dealerships. These support services cover areas, such as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing.

  • Page 50: Internet Support

    1400 Series Service Guide Table 18 — Canon USA Support Escalation Flow Chart imageRUNNER 1400 Series End-User End-User Contacts Servicing Dealer Close Case Servicing Technician Contacts Canon USA TSC Assistance Required Canon USA Technical Support Center 1-800-528-2830 Update Case...
  • Page 51 • Download firmware and software drivers • Track or close logged cases • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center site http://www.support.cusa.canon.com.
  • Page 52 1400 Series Service Guide b. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff. Please contact your Dealer System Administrator to request access to the Engineering Services and Solutions section of ISG Central.
  • Page 53 imageRUNNER 1400 Series Service Guide When an end-user logs on to the ISG Central Web site, he/she must select the “Engineering Services & Solutions” button to access the Service Guides area of the Web site, as shown below. Figure 14 — ISG Central: Engineering Services and Solutions Web Page Figure 15 —...

  • Page 54: Appendix

    1435iF and 1435i: Approximately 52 lb (23.7 kg) Weight imageRUNNER 1435P: Approximately 47 lb (21.4 kg) Canon GPR 54 Toner Black yields approximately 17,600 LTR Cartridge pages with the factory default print density setting. Cartridge Type One cartridge system (Black)
  • Page 55 imageRUNNER 1400 Series Service Guide Table 20 — Cassette Module-AC1 Item Description A4, LGL, LTR, G-LTR, G-LGL, OFICIO, B-OFICIO, M-OFICIO, Paper Sizes Approximately 500 sheets (17 lb bond to 21 lb bond [64 to 80 Paper Capacity g/m²]) or 480 sheets (22 lb bond to 24 lb bond [81 to 90 g/m²]) Power Supply From the main unit.
  • Page 56 Print Speed Up to 37 ppm (pages per minute) (LTR, Plain Paper) Approximately 5 seconds First Print Time Printer Language Canon UFR II LT, PCL6 (5c,XL) , PostScript 3 Print Resolution Up to 1200 x 600 dpi (enhanced) Gradation 256 gradations Maximum Print Size Up to 8 1/2”...
  • Page 57 imageRUNNER 1400 Series Service Guide Table 25 — Send Function: Scan Specifications (imageRUNNER 1435iF and 1435i only) Item Description imageRUNNER 1435iF and 1435i: Scan Speed (LTR) Up to 29 ipm (images per minute) Communication Protocol FTP, SMB PDF, PDF (Compact), PDF (Compact/OCR), PDF (OCR), Data Format JPEG, TIFF PDF:...
  • Page 58 imageRUNNER 1400 Series Service Guide Table 26 — Send Function: E-mail Specifications (imageRUNNER 1435iF and 1435i only) Item Description imageRUNNER 1435iF and 1435i: Scan Speed (LTR) Up to 29 ipm (images per minute) Communication Protocol SMTP, POP3 PDF, PDF (Compact), PDF (Compact/OCR), PDF (OCR), Data Format JPEG, TIFF PDF:...
  • Page 59 Description • USB/USB 2.0 High-Speed (A USB cable is not included.) Standard Interfaces • 1000Base-T/100Base-TX/10Base-T Ethernet (Network) imageRUNNER 1435iF: Print, PC Fax, and Scan imageRUNNER 1435i: USB Functions Print and Scan imageRUNNER 1435P: Print imageRUNNER 1435iF: Print, PC Fax, and Scan...

  • Page 60: Warranty

    1400 Series Service Guide B. Warranty 1. imageRUNNER 1435i and 1435iF Limited Warranty imageRUNNER 1400 Series Service Guide July 2015 Revision 3 Page 54...

  • Page 61: Imagerunner 1435P Limited Warranty

    imageRUNNER 1400 Series Service Guide 2. imageRUNNER 1435P Limited Warranty imageRUNNER 1400 Series Service Guide July 2015 Revision 3 Page 55...

  • Page 62: List Of Tables

    Table 16 — Toner Bottle Counters ....................... 29 Table 17 — Monthly Copy/Print Volume ....................30 Table 18 — Canon USA Support Escalation Flow Chart ..............44 Table 19 — Machine Specifications ...................... 48 Table 20 — Cassette Module-AC1 ....................... 49 Table 21 —...

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