Philips DreamStation Go Instructions For Use Manual page 17

Problem
I'm having difficulty
adjusting the heated
humidifier setting.
The water in the water
tank runs out before
morning.
I hear a leak or
whistling sound
coming from my
therapy device or
humidifier (not related
to mask leak).
I accidentally spilled
water into my
humidifier base.
Note
For information on troubleshooting your therapy device, see the manual included with your therapy device.
Why it happened
The blower is not
turned on, or the
humidifier is not fully
connected.
Water tank was
not full at start of
session. Mask leak is
excessively high. The
ambient conditions
are very dry/cool.
The therapy device
air inlet may be
obstructed. The
humidifier or tube is
not fully connected.
The humidifier seals
are not fully seated or
are missing.
The water tank has
been filled beyond
the maximum fill line.
What to do
The humidifier setting can only be adjusted when therapy is turned
ON. Confirm that the blower is turned on, and that the humidifier
icon appears on the left side of the screen, then adjust to desired
comfort. If the blower is on but the humidifier settings are not
displayed on the Therapy ON screen, then unplug the device.
Confirm that the humidifier electrical contacts are not obstructed or
damaged. Then reconnect the humidifier and reconnect the device's
power supply. Turn the blower on; if the settings are still not visible,
contact your supplier or Philips Respironics for assistance.
Under most conditions, a full water tank should last for a typical
sleep session. However, many factors impact water consumption,
including: the ambient temperature and humidity in your bedroom,
your humidifier settings, the level of mask leak, and the duration of
your sleep session.
First, make sure that the water tank is filled to the maximum fill line
at the start of your sleep session. Check that your mask is fitted
properly, and adjust as needed to reduce mask leak to normal levels.
You may use the Check Mask Fit function to evaluate your mask fit.
Also, confirm that the device, humidifier, humidifier seals, and tube
are connected properly and not leaking. You may also choose to
lower your humidifier settings, change the humidification mode from
Fixed to Adaptive humidification mode, or adjust the Target Time
setting to increase the time that your humidifier water will last.
Check therapy device air inlet is not obstructed and filters are clean
and properly inserted. Confirm that the device, humidifier, and tube
are connected properly and not leaking. Confirm that the humidifier
tank lid is properly seated; if needed, gently press around the
perimeter of the tank lid to reseat it.
A small amount of water spilled on the base of the humidifier will not
harm your device. A small spill in the humidifier will evaporate under
normal humidifier use. However, too much water in the humidifier
water tank could spill over the tank lid and might damage your
furniture.
Disconnect power from the device. Remove the water tank, pour out
any excess water until the water level is at or below the maximum fill
line and set the water tank aside. Separate the humidifier from the
therapy device, and pour out the spilled water. Once the heater plate
has cooled, wipe the humidifier with a paper towel or soft cloth. If
needed, dry the underside of the humidifier and confirm that your
table top is dry. Reconnect the humidifier and power supply, and
reinstall the water tank.
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