Troubleshooting - Philips DreamStation Go Instructions For Use Manual

7.

Troubleshooting

The table below lists some of the problems you may experience with your humidifier and possible solutions.
Problem
The humidifier and/
or components are
cracked or damaged.
The therapy device
is operating but the
humidifier's airflow is
low or stopped.
High Leak
Excessive
condensation in the
tubing.
The humidifier has
fallen off your table or
night stand.
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Why it happened
The humidifier
was dropped or
mishandled.
The humidifier has an
airflow obstruction.
The tubing is not
connected correctly
and doesn't seal
properly.
The therapy device is
not seated correctly
against the humidifier.
The humidifier tank is
not properly seated in
the humidifier.
The humidity level
setting is too high.
The humidifier is
positioned incorrectly.
The humidifier
may not have been
properly seated on
the night stand, or
the placement of
the tubing may have
caused the device to
fall.
What to do
If the humidifier does not operate properly after being dropped or
mishandled, contact your supplier or Philips Respironics.
Contact your supplier or Philips Respironics. If the problem cannot
be resolved, return the humidifier to your supplier to determine the
problem.
Remove your mask and tubing and check for kinks or tears. If it is
torn or damaged, contact your supplier or Philips Respironics for
replacement tubing and/or mask.
If the tubing is not damaged, reattach your tubing, turn on the
airflow, and check to make sure you do not still feel air coming out of
the port area.
Remove the therapy device from the humidifier and reconnect. Make
sure the air inlet port on the humidifier connects securely to the air
outlet port on the device.
If high leak persists, issue may be caused by a missing, misaligned or
damaged seal. Verify that the tank lid is properly seated. If needed,
gently press around the perimeter of the tank lid to reseat it.
Remove the water tank from the humidifier base, and then place the
tank back in the humidifier, making sure it is completely seated.
If high leak persists, issue may be caused by a misaligned or
damaged seal. Ensure that the CPAP seal is present. If a seal has
come loose, gently press around the edges of the seal to reseat it.
Reduce the humidity level setting or set the humidifier to adaptive
humidification.
Verify that the humidifier and therapy device are away from air
conditioning equipment.
Always make sure your humidifier is placed on a hard, flat surface
so the rubber feet on the bottom of the humidifier base can adhere
to the surface (make sure there is no fabric under the base). The
humidifier must be level for proper operation.
Also, place the humidifier away from the edge of the night stand or
table, so it doesn't accidentally get knocked off the table.
If the humidifier falls and water gets into the therapy device, drain all
water out of the therapy device. Allow it to air dry to make sure it is
completely dry before reapplying power.
If the placement of the tubing causes the humidifier to fall, make
sure that you use proper hose management when setting up your
device. Route the tubing behind the bed's headboard.
If the humidifier does not operate correctly after falling, contact your
supplier or Philips Respironics.