After deleting music from your Sony Walkman NW-WS413 using your laptop, follow these steps to fix any issues:

1. Transfer the Music Again: Connect your Walkman to your computer and copy the music files back to the correct folder.
2. Ensure Correct Folder Structure: Place the files in the appropriate folder (e.g., MUSIC) without renaming default folders.
3. Avoid Corruption: Do not perform other tasks on your computer while transferring files to prevent data corruption.
4. Restart the Walkman: Press and hold the button for about 10 seconds to restart the device.
5. Format the Walkman (if needed): If issues persist, back up your files and format the Walkman before transferring music again.

This should help restore proper functionality.

This answer is automatically generated

Summary of Contents for Sony Walkman NW-WS413

Page 1 Help Guide Digital Music Player NW-WS413/WS414 ® Use this manual when you have troubles or when you need to know how to use your WALKMAN The color of Walkman sold in some countries/regions may differ from those shown above. How to Use Getting Started Basic Operations Transferring/Deleting Content...
Page 2 Q&A List of Topics How to Use Troubleshooting 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 3: Table Of Contents
Table Of Contents Help Guide NW-WS413/WS414 ...................... Getting Started ..........................Help Guide | Customer Registration Website ................. Help Guide | Customer registration website ..............Help Guide | Before Use ......................Help Guide | Before first use ..................... Help Guide | Walkman instruction manuals ..............
Page 4 Help Guide | Connecting to a computer ................Help Guide | Notes on connecting your Walkman to a computer ........Help Guide | Initializing/Updating .................... Help Guide | Restarting your Walkman ................Help Guide | Resetting to the factory settings ..............
Page 5 Music .............................. Help Guide | Playing Music ..................... Help Guide | Preparing music ..................Help Guide | Playing music ..................... Help Guide | Volume operation (Only for countries/areas complying with European and Korean Directives) ................... Help Guide | Adjusting the volume .................
Page 6 Help Guide | Supported formats ..................Help Guide | System requirements ................. Help Guide | Contents ....................Troubleshooting ..........................Help Guide | What Can I Do to Solve a Problem? ..............Help Guide | What can I do to solve a problem? ............
Page 7 Help Guide | Your Walkman is not recognized by Media Go.......... Help Guide | Content such as music cannot be transferred from the computer to your Walkman..................... Help Guide | Playing/Deleting Content ................... Help Guide | You cannot play content such as music transferred to your Walkman.
Page 8: Getting Started
Help Guide How to Use Digital Music Player NW-WS413/WS414 Getting Started Customer Registration Website Before Use Enjoying Using Your Walkman Parts and Controls Power/Charging 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 9: Basic Operations
Help Guide How to Use Digital Music Player NW-WS413/WS414 Basic Operations How to Place Your Walkman on Your Ears LED Lamp Using Your Walkman while Swimming Connecting Your Walkman to Your Computer Initializing/Updating Using the Contents 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 10: Transferring/Deleting Content
Transferring/Deleting Content Operation Flow for Transferring Content to Your Walkman Installing Media Go Installing Content Transfer Importing Content to the Software Transferring Content to Your Walkman Deleting Content from Your Walkman Operating with Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 11: Music
Help Guide How to Use Digital Music Player NW-WS413/WS414 Music Playing Music Deleting Songs Music Settings 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 12: Ambient Sound Mode
Help Guide How to Use Digital Music Player NW-WS413/WS414 Ambient Sound Mode What is Ambient Sound Mode? Using the Ambient Sound Mode 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 13: Announcement
Help Guide How to Use Digital Music Player NW-WS413/WS414 Announcement Precautions Customer Support Website 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 14: Specifications
Help Guide How to Use Digital Music Player NW-WS413/WS414 Specifications Specifications 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 15: Troubleshooting
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 Troubleshooting What Can I Do to Solve a Problem? 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 16 Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 Q&A Operation Sound Power Connection to a Computer Playing/Deleting Content Water Resistant Performance Fitting Other 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 17 Help Guide List of Topics Digital Music Player NW-WS413/WS414 How to Use Getting Started Customer Registration Website Customer registration website Before Use Before first use Walkman instruction manuals Enjoying Using Your Walkman 3 steps to listening to music Various ways to enjoy using your Walkman Parts and Controls Parts and controls About the differences between the two types of earbuds...
Page 18 How the sound becomes muffled while you are swimming If the sound becomes muffled while swimming Notes while swimming in a pool or the ocean Notes on charging the battery after swimming Connecting Your Walkman to Your Computer Connecting to a computer Notes on connecting your Walkman to a computer Initializing/Updating Restarting your Walkman...
Page 19 Deleting content from your Walkman using the Finder Operating with Media Go Deleting content imported to Media Go Music Playing Music Preparing music Playing music Volume operation (Only for countries/areas complying with European and Korean Directives) Adjusting the volume Skipping to the previous/next song Fast-forwarding/fast-rewinding the current song Skipping to the previous/next folder/playlist/album Shuffle playback...
Page 20 Specifications Specifications Battery life Maximum recordable number of songs and time (Approx.) Supported formats System requirements Contents 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 21: Troubleshooting
Help Guide List of Topics Digital Music Player NW-WS413/WS414 Troubleshooting Troubleshooting What Can I Do to Solve a Problem? What can I do to solve a problem? Customer support website Q&A Operation Your Walkman does not operate or the power does not turn on. Your Walkman does not work properly.
Page 22 Sound becomes muffled when using your Walkman in water, such as when swimming. You dropped your Walkman in water. Fitting The headphones are not firmly seated on your ears. The neckband part does not fit. The earbuds do not fit. Other Your Walkman gets warm. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 23: Help Guide | Customer Registration Website
Help Guide How to Use Digital Music Player NW-WS413/WS414 Customer Registration Website Customer registration website View information on websites where you can register your Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 24: Help Guide | Before Use
Before first use Be sure to read this manual before you use your Walkman for the first time. Walkman instruction manuals There are a wide variety of instruction manuals available in addition to this Help Guide. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 25: Help Guide | Enjoying Using Your Walkman
This section explains how you can start enjoying using your Walkman after purchase in three simple steps. Various ways to enjoy using your Walkman Your Walkman can do more than simply play back music. Get to know more about various ways you can enjoy using the Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 26: Help Guide | Parts And Controls
About the differences between the two types of earbuds This section explains the characteristics of the two different types of earbuds. Changing the earbuds You can change the earbuds if the initially installed earbuds do not fit your ears correctly. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 27: Help Guide | Power/Charging
Extending the battery life This section introduces various ways to reduce battery consumption such as frequently turning the power off and changing various settings. Notes on charging the battery This section contains various notes about charging your Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 28: Help Guide | How To Place Your Walkman On Your Ears
Place your Walkman on your ears and adjust it to fit you. Improving the fit This section explains how to fit your Walkman better on your ears. Taking your Walkman off Instructions and notes for when you take your Walkman off your ears are explained. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 29: Help Guide | Led Lamp
Help Guide How to Use Digital Music Player NW-WS413/WS414 LED Lamp Confirming the Walkman status by the OPR lamp The OPR lamp indicates the condition of the battery or settings by changing color and blinking patterns. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 30: Help Guide | Using Your Walkman While Swimming
Notes while swimming in a pool or the ocean This section contains notes for using your Walkman while swimming. Notes on charging the battery after swimming Important notes for charging the battery after swimming are explained. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 31: Help Guide | Connecting Your Walkman To Your Computer
Connecting to a computer Connect your Walkman to a computer via USB to charge the Walkman or transfer data. Notes on connecting your Walkman to a computer This section contains notes on connecting your Walkman to a computer. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 32: Help Guide | Initializing/Updating
Initialize your Walkman by formatting the memory. Updating the system software of your Walkman Add new features to your Walkman by installing the latest system software. Displaying your Walkman information Check information such as model name and system software version. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 33: Help Guide | Using The Contents
About the differences between the two types of earbuds This section explains the characteristics of the two different types of earbuds. Changing the earbuds You can change the earbuds if the initially installed earbuds do not fit your ears correctly. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 34: Help Guide | Operation Flow For Transferring Content To Your Walkman
Walkman. Preparing content using a Mac computer Installing the latest version of Content Transfer, available on the Internet, enables you to transfer content to the Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 35: Help Guide | Installing Media Go
Media Go is software that allows you to import various content to your Windows computer, manage the content and transfer it to your Walkman. Installing Media Go Connect your Walkman to your Windows computer and install Media Go. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 36: Help Guide | Installing Content Transfer
About Content Transfer Content Transfer is software that allows you to transfer content managed with iTunes or the Finder to your Walkman. Installing Content Transfer Connect your Walkman to your Mac computer and install Content Transfer. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 37: Help Guide | Importing Content To The Software
Importing content on your Windows computer into Media Go You can organize a wide range of content such as music that you have already imported to your Windows computer using other software together using Media Go. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 38: Help Guide | Transferring Content To Your Walkman
Notes for transferring content such as music from your computer When transferring files and folders to your Walkman by drag-and-drop, you need to make sure that the default folder names remain unchanged and the hierarchy is correct. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 39: Help Guide | Deleting Content From Your Walkman
Deleting content from your Walkman using Explorer Use Windows Explorer to delete content stored on your Walkman. Deleting content from your Walkman using the Finder Use the Finder to delete content stored on your Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 40: Help Guide | Operating With Media Go
Help Guide How to Use Digital Music Player NW-WS413/WS414 Operating with Media Go Deleting content imported to Media Go Use Media Go to delete content imported to Media Go. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 41: Help Guide | Playing Music
Help Guide How to Use Digital Music Player NW-WS413/WS414 Playing Music Preparing music You need to transfer music from your computer to your Walkman in order to listen to music on the Walkman. Playing music Play music that you transferred from your computer to your Walkman. Volume operation (Only for countries/areas complying with European and Korean Directives) The voice guidance “Check the volume level”...
Page 42 Changing the playback order to Folder Play/Playlist Play/Album Play You can change the playback order to Folder Play/Playlist Play/Album Play. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 43: Help Guide | Deleting Songs
Help Guide How to Use Digital Music Player NW-WS413/WS414 Deleting Songs Deleting songs Delete songs transferred to your Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 44: Help Guide | Music Settings
This function prevents large differences in volume level from occurring when continually playing songs that are recorded at different levels. Limiting the volume You can use AVLS (Automatic Volume Limiter System) to limit the maximum volume. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 45: Help Guide | What Is Ambient Sound Mode
Help Guide How to Use Digital Music Player NW-WS413/WS414 What is Ambient Sound Mode? What is Ambient Sound Mode? 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 46: Help Guide | Using The Ambient Sound Mode
Help Guide How to Use Digital Music Player NW-WS413/WS414 Using the Ambient Sound Mode Selecting an Ambient Sound Mode You can select different Ambient Sound Modes based on your surrounding environment. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 47: Help Guide | Precautions
This section contains notes for using your Walkman while swimming. Notes on charging the battery after swimming Important notes for charging the battery after swimming are explained. Maintenance of your Walkman Important notes for cleaning your Walkman are explained. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 48: Help Guide | Customer Support Website
Help Guide How to Use Digital Music Player NW-WS413/WS414 Customer Support Website Customer support website Visit the customer support website if you have any questions or issues with your Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 49: Help Guide | Specifications
System requirements Details on the system requirements needed to use your Walkman (the operating system version and memory size, etc.) are shown. Contents A list of accessories and manuals supplied with your Walkman is shown. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 50: Help Guide | What Can I Do To Solve A Problem
This section contains solutions for when your Walkman does not function as expected or if a problem occurs during operation. Customer support website Visit the customer support website if you have any questions or issues with your Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 51: Help Guide | Operation
You want to back up the content such as music stored on your Walkman. You want to find the product name (model name) of your Walkman. The voice guidance “Check the volume level” is heard. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 52: Help Guide | Sound
There is no sound. Content such as music suddenly stops during playback. Noise is generated. Volume cannot be turned up, or the volume remains low when the playback volume is turned up. Sound is interrupted or skips. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 53: Help Guide | Power
How long is the life of the built-in rechargeable battery? The rechargeable battery needs to be replaced. The battery life is short. How long is the standard battery duration? How long does it take to charge the battery? 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 54: Help Guide | Connection To A Computer
The progress bar on the install screen does not proceed while installing the software. Your Walkman is not recognized by Media Go. Content such as music cannot be transferred from the computer to your Walkman. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 55: Help Guide | Playing/Deleting Content
You cannot play content such as music transferred to your Walkman. Content such as music suddenly stops during playback. Playback progresses to the next album when repeat playback is set. Songs are only played within a limited range such as within one album. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 56: Help Guide | Water Resistant Performance
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 Water Resistant Performance Sound becomes muffled when using your Walkman in water, such as when swimming. You dropped your Walkman in water. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 57: Help Guide | Fitting
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 Fitting The headphones are not firmly seated on your ears. The neckband part does not fit. The earbuds do not fit. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 58: Help Guide | Other
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 Other Your Walkman gets warm. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 59: Help Guide | Customer Registration Website
For customers in the USA: http://www.sony.com/walkmanreg/ For customers in Canada: English http://www.Sony.ca/Registration French http://www.Sony.ca/Enregistrement For customers in Latin America: http://www.sony-latin.com/registration For customers in Europe: www.sony.eu/mysony For customers in Asia/Oceania/Middle East/Africa: English/Korean/Traditional Chinese http://www.sony-asia.com/dmpwalkman/register/ Simplified Chinese https://www.sonystyle.com.cn/b2c_sony/b2c/productRegister.do 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 60: Help Guide | Before First Use
Help Guide How to Use Digital Music Player NW-WS413/WS414 Before first use Thank you for purchasing this Walkman. This “Help Guide” explains how to transfer content to your Walkman, and how to use the various functions. Browse this “Help Guide” for necessary information. The printed manuals (supplied), such as “Instruction Manual,”...
Page 61: Help Guide | Walkman Instruction Manuals
You are currently viewing the Help Guide. This contains information such as explanations of Walkman operations and software. Important Information Contains information on trademark rights, laws, and regulations. You can read it by installing the software (supplied) on your computer. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 62: Help Guide | 3 Steps To Listening To Music
Help Guide How to Use Digital Music Player NW-WS413/WS414 3 steps to listening to music Be sure to charge the battery before you use your Walkman for the first time. You can transfer music while charging the battery. You can listen to your music as soon as the transfer has completed. 1.
Page 63 Importing and transferring content from media using Media Go Transferring content using Media Go Installing Content Transfer Transferring content using Content Transfer Transferring content using Explorer Transferring content using the Finder Turning the power on Playing music 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 64: Help Guide | Various Ways To Enjoy Using Your Walkman
Your Walkman can do more than simply play back music. Get to know more about various ways you can enjoy using the Walkman. Using your Walkman while swimming Change the earbuds to the Swimming earbuds and enjoy using your Walkman even while swimming. Related Topic Changing the earbuds to Swimming earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 65: Help Guide | Parts And Controls
Help Guide How to Use Digital Music Player NW-WS413/WS414 Parts and controls This section explains the functions of buttons, jacks, and other parts of your Walkman. 1. Tactile dot There is a tactile dot on the left part of your Walkman. Use it to distinguish left from right when you operate it. 2.
Page 66 Double-click this button to skip to the beginning of the first song of the next folder or album. (*1) There is a tactile dot. Use it to help with button operations. Related Topic Turning the power on Turning the power off Confirming the Walkman status by the OPR lamp Restarting your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 67: Help Guide | About The Differences Between The Two Types Of Earbuds
The sound volume is lower with Swimming earbuds than with standard-type earbuds. Increase the volume as needed. When you replace Swimming earbuds with the standard-type earbuds, the sound becomes louder. Adjust the volume so as not to hurt your eardrums. Related Topic Changing the earbuds Changing the earbuds to Swimming earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 68: Help Guide | Changing The Earbuds
Help Guide How to Use Digital Music Player NW-WS413/WS414 Changing the earbuds To enjoy better sound quality, change the earbuds (supplied) to another size to fit your ears comfortably and snugly. 1. While holding the headphone, twist and pull the earbud off. If the earbud slips and cannot be detached, wrap it in a soft dry cloth.
Page 69 Related Topic Changing the earbuds to Swimming earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 70: Help Guide | Turning The Power On
) turns off and your Walkman will be turned off automatically. In that case, press and hold the button ( ) to turn on the Walkman. Related Topic Turning the power off Confirming the Walkman status by the OPR lamp 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 71: Help Guide | Turning The Power Off
Walkman and your Walkman turns off. Hint If there is no operation for an extended period, your Walkman will be turned off automatically. Related Topic Turning the power on Confirming the Walkman status by the OPR lamp 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 72: Help Guide | Charging The Battery
Help Guide How to Use Digital Music Player NW-WS413/WS414 Charging the battery Charge your Walkman by connecting it to a computer. 1. Connect the USB cable (supplied) to the USB cradle (supplied) and then attach the right ( ) part of your Walkman to the USB cradle.
Page 73 You cannot operate your Walkman when it is connected to a computer. You cannot operate your Walkman while charging the battery. Related Topic Connecting to a computer Confirming the Walkman status by the OPR lamp Extending the battery life Notes on charging the battery Specifications 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 74: Help Guide | Extending The Battery Life
For a comparison of battery life based on set effects, default settings and functions, see “Battery life.” Turn off the power manually. Set all sound quality settings to off. Related Topic Turning the power off Battery life 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 75: Help Guide | Notes On Charging The Battery
If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out. Please contact your nearest Sony dealer. If you charge your Walkman when it has not been used for a long period of time, your computer may not recognize it, or the Walkman may not respond.
Page 76: Help Guide | How To Place Your Walkman On Your Ears
Help Guide How to Use Digital Music Player NW-WS413/WS414 How to place your Walkman on your ears Choose the size of earbud that fits into your left/right ear each. If you find that the earbuds easily come off, try another size that fits into your ears.
Page 77 Changing the earbuds Changing the earbuds to Swimming earbuds Taking your Walkman off 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 78: Help Guide | Improving The Fit
Help Guide How to Use Digital Music Player NW-WS413/WS414 Improving the fit Try the following to fit your Walkman better on your ears. Stabilizing your Walkman with the adjustment band (supplied) You can place your Walkman earbuds more firmly into your ears by using the adjustment band. Stabilizing your Walkman with swimming goggles By stabilizing the part on your Walkman indicated by the arrow using the band of your swimming goggles, you can prevent your Walkman from detaching because of water pressure.
Page 79 How to place your Walkman on your ears Taking your Walkman off 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 80: Help Guide | Taking Your Walkman Off
Removing the Walkman suddenly when the earbuds are fitted firmly in your ears may cause damage to your ears or eardrums, or the earbuds may remain in your ears. Related Topic How to place your Walkman on your ears Improving the fit 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 81: Help Guide | Confirming The Walkman Status By The Opr Lamp
Help Guide How to Use Digital Music Player NW-WS413/WS414 Confirming the Walkman status by the OPR lamp The OPR lamp ( ) on the right ( ) side of your Walkman indicates the condition of the battery or settings by changing color and blinking patterns.
Page 82 Accessing the Walkman via a USB connection, such as when data is being transferred (Blinks in orange quickly) You are trying to charge the battery in an ambient temperature outside the range of 5ºC (41 ºF) to 35 ºC (95 ºF) (Blinks twice in red repeatedly) 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 83: Help Guide | Water Resistant And Dust Proofing Performance Of This Walkman
Changing the earbuds to Swimming earbuds How the sound becomes muffled while you are swimming If the sound becomes muffled while swimming Notes while swimming in a pool or the ocean Notes on charging the battery after swimming 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 84: Help Guide | Liquids That The Water Resistant Performance Specifications Apply To
Changing the earbuds to Swimming earbuds How the sound becomes muffled while you are swimming If the sound becomes muffled while swimming Notes while swimming in a pool or the ocean Notes on charging the battery after swimming 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 85: Help Guide | Changing The Earbuds To Swimming Earbuds
Help Guide How to Use Digital Music Player NW-WS413/WS414 Changing the earbuds to Swimming earbuds To enjoy using your Walkman while swimming, change the earbuds to another type/size to fit your ears comfortably and snugly. 1. Select the appropriate Swimming earbuds. The standard-type earbuds are attached when you purchase your Walkman.
Page 86 Related Topic Water resistant and dust proofing performance of this Walkman Liquids that the water resistant performance specifications apply to About the differences between the two types of earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 87: Help Guide | How The Sound Becomes Muffled While You Are Swimming
You can prevent water penetration by using the Swimming earbuds (supplied). Related Topic Water resistant and dust proofing performance of this Walkman Liquids that the water resistant performance specifications apply to About the differences between the two types of earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 88: Help Guide | If The Sound Becomes Muffled While Swimming
Help Guide How to Use Digital Music Player NW-WS413/WS414 If the sound becomes muffled while swimming Water inside your ears or headphones may cause the sound to be muffled. Removing water from your ears Remove water from your ears. Removing water from headphones When water gets inside the headphones ( ), remove the earbuds from the headphones and pat the headphones lightly 5 to 10 times on a dry cloth.
Page 89 Related Topic Water resistant and dust proofing performance of this Walkman Liquids that the water resistant performance specifications apply to About the differences between the two types of earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 90: Help Guide | Notes While Swimming In A Pool Or The Ocean
Help Guide How to Use Digital Music Player NW-WS413/WS414 Notes while swimming in a pool or the ocean Do not use your Walkman in a crowded place or in circumstances which an inability to hear surrounding sounds would be dangerous. When you use your Walkman in public or private swimming facilities, follow the rules of that facility.
Page 91 Related Topic Water resistant and dust proofing performance of this Walkman Liquids that the water resistant performance specifications apply to About the differences between the two types of earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 92: Help Guide | Notes On Charging The Battery After Swimming
Never use the USB cradle with wet hands or when your Walkman is wet. Related Topic Water resistant and dust proofing performance of this Walkman Liquids that the water resistant performance specifications apply to About the differences between the two types of earbuds Maintenance of your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 93: Help Guide | Connecting To A Computer
Help Guide How to Use Digital Music Player NW-WS413/WS414 Connecting to a computer Connect your Walkman to a computer via USB to charge the Walkman or transfer data. 1. Connect the USB cable (supplied) to the USB cradle (supplied) and then attach the right ( ) part of your Walkman to the USB cradle.
Page 94 Notes on connecting your Walkman to a computer Transferring content using Media Go Transferring content using Content Transfer Charging the battery 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 95: Help Guide | Notes On Connecting Your Walkman To A Computer
Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to the computer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computer before conducting those operations. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 96: Help Guide | Restarting Your Walkman
) for about 10 seconds to restart your Walkman. Note Restarting your Walkman will not delete any data or reset any settings. Related Topic Resetting to the factory settings Formatting memory Confirming the Walkman status by the OPR lamp Customer support website 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 97: Help Guide | Resetting To The Factory Settings
When resetting is completed, the lamp ( ) on the right ( ) side of your Walkman blinks in green twice. Related Topic Restarting your Walkman Formatting memory Confirming the Walkman status by the OPR lamp 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 98: Help Guide | Formatting Memory
Help Guide How to Use Digital Music Player NW-WS413/WS414 Formatting memory You can initialize your Walkman by formatting the memory. 1. Check that the playback is paused. 2. Press and hold the button ( ) on the right ( ) side of your Walkman for about 17 seconds until the lamp ( ) on the right ( ) side of your Walkman blinks in orange quickly.
Page 99 Restarting your Walkman Resetting to the factory settings 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 100: Help Guide | Updating The System Software Of Your Walkman
“information.txt” file in the [WALKMAN] folder on your computer. The “information.txt” file contains the following information. 01: Model name 02: System software version Related Topic Customer support website Connecting to a computer Displaying your Walkman information 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 101: Help Guide | Displaying Your Walkman Information
Select “WALKMAN” in the sidebar of the Finder. 3. Check the “information.txt” file. The “information.txt” file contains the following information. 01: Model name 02: System software version Related Topic Updating the system software of your Walkman Connecting to a computer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 102: Help Guide | Preparing Content Using A Windows Computer
Transferring iTunes content using Media Go Transferring content using Explorer Notes for transferring content such as music from your computer Deleting content from your Walkman using Media Go Deleting content from your Walkman using Explorer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 103: Help Guide | Preparing Content Using A Mac Computer
Related Topic About Content Transfer Installing Content Transfer Transferring content using Content Transfer Transferring content using the Finder Notes for transferring content such as music from your computer Deleting content from your Walkman using the Finder 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 104: Help Guide | About Media Go
Media Go to transfer the content to the Walkman. Related Topic Installing Media Go Importing and transferring content from media using Media Go Transferring content using Media Go Transferring iTunes content using Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 105: Help Guide | Installing Media Go
Note Depending on the environment, restarting your computer may be required. Follow the on-screen instructions. Related Topic About Media Go Importing and transferring content from media using Media Go Transferring content using Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 106: Help Guide | About Content Transfer
Finder to your Walkman easily. You can transfer files, folders, and playlists to the appropriate folder of the Walkman simply by drag-and-drop. Related Topic Installing Content Transfer Transferring content using Content Transfer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 107: Help Guide | Installing Content Transfer
Run "ContentTransfer.pkg" and follow the on-screen instructions to install Content Transfer for Mac. is displayed in the Dock when the installation is completed. Click to start Content Transfer. Related Topic System requirements About Content Transfer Transferring content using Content Transfer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 108: Help Guide | Importing And Transferring Content From Media Using Media Go
Help Guide How to Use Digital Music Player NW-WS413/WS414 Importing and transferring content from media using Media Go Use Media Go to import and transfer content such as music on your Windows computer. This section explains how to import and transfer music from CDs. Your computer must be connected to the Internet to obtain CD information such as song names and artist names automatically.
Page 109 Commercial DVDs and Blu-ray discs cannot be imported into Media Go. Related Topic Installing Media Go Transferring content using Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 110: Help Guide | Importing Content On Your Windows Computer Into Media Go
You can also import data organized by programs such as iTunes by selecting “File” - “Add/Remove Media from Library” in Media Go. For details, refer to the help of Media Go. Related Topic Transferring content using Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 111: Help Guide | Transferring Content Using Media Go
Help Guide How to Use Digital Music Player NW-WS413/WS414 Transferring content using Media Go Transfer content such as music or playlists managed with Media Go on your computer to your Walkman. Content with copyright protection cannot be transferred. 1. Connect your Walkman to a running computer via USB, and then start Media Go. 2.
Page 112: Help Guide | Transferring Itunes Content Using Media Go
Help Guide How to Use Digital Music Player NW-WS413/WS414 Transferring iTunes content using Media Go Media Go supports transfer of data from iTunes to your Walkman. Transfer content such as music managed with iTunes on your computer to the Walkman. Content with copyright protection cannot be transferred. 1.
Page 113: Help Guide | Transferring Content Using Content Transfer
2. Display the desired content on the Finder or the desired content or playlists on iTunes. 3. Drag-and-drop the content or playlists you want to transfer to Content Transfer. Content is transferred to your Walkman. Related Topic Connecting to a computer Deleting content from your Walkman using Content Transfer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 114: Help Guide | Transferring Content Using Explorer
Help Guide How to Use Digital Music Player NW-WS413/WS414 Transferring content using Explorer Content such as music can be directly transferred by drag-and-drop using Windows Explorer. 1. Connect your Walkman to a running computer via USB. 2. Open “WALKMAN” using the procedure below that corresponds to your computer. Windows 7 or earlier: Select “Start”...
Page 115 Related Topic Connecting to a computer Notes for transferring content such as music from your computer Deleting content from your Walkman using Explorer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 116: Help Guide | Transferring Content Using The Finder
Help Guide How to Use Digital Music Player NW-WS413/WS414 Transferring content using the Finder Content such as music can be directly transferred by drag-and-drop using the Finder. 1. Connect your Walkman to a running computer via USB. 2. Select “WALKMAN” in the sidebar of the Finder. 3.
Page 117 Formatting memory Deleting content from your Walkman using the Finder 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 118: Help Guide | Notes For Transferring Content Such As Music From Your Computer
Walkman can play back content stored in the 1st to 8th level of each folder. Note Do not rename the following default folders. MUSIC Otherwise, they will not be recognized by your Walkman anymore. Some songs may not be played back on your Walkman due to copyright protection. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 119: Help Guide | Deleting Content From Your Walkman Using Media Go
4. Select the content you want to delete. 5. Click “Edit” - “Delete.” A window to confirm the deletion of the item is displayed. 6. Click “Yes.” Related Topic Connecting to a computer Transferring content using Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 120: Help Guide | Deleting Content From Your Walkman Using Content Transfer
4. Click the icon of the folder (such as “Music”) that contains the content you want to delete. The content list is displayed. 5. Select the content you want to delete. 6. Click “Delete.” The selected content is deleted. Related Topic Connecting to a computer Transferring content using Content Transfer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 121: Help Guide | Deleting Content From Your Walkman Using Explorer
4. Select the content you want to delete. 5. Delete the content. Note Do not change folder name placed in root memory such as “MUSIC.” Related Topic Connecting to a computer Transferring content using Explorer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 122: Help Guide | Deleting Content From Your Walkman Using The Finder
4. Select the content you want to delete. 5. Delete the content. Note Do not change folder name placed in root memory such as “MUSIC.” Related Topic Connecting to a computer Transferring content using the Finder 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 123: Help Guide | Deleting Content Imported To Media Go
3. Select the content you want to delete. 4. Click “Edit” - “Delete.” A “Confirm Delete” window is displayed. 5. Select a method to delete the content. 6. Click “OK.” Related Topic Deleting content from your Walkman using Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 124: Help Guide | Preparing Music
Importing content on your Windows computer into Media Go Transferring content using Media Go Transferring content using Content Transfer Transferring content using Explorer Transferring content using the Finder Notes for transferring content such as music from your computer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 125: Help Guide | Playing Music
Help Guide How to Use Digital Music Player NW-WS413/WS414 Playing music Play music transferred to your Walkman. 1. Press the button ( ) on the right ( ) side of your Walkman. Press the button ( ) again to pause playback. Hint When playback of the last song is finished, your Walkman automatically restarts playback from the first song and continues in sequential order.
Page 126 Changing the playback order to Folder Play/Playlist Play/Album Play Turning the power on Transferring content using Media Go 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 127: Help Guide | Volume Operation (Only For Countries/Areas Complying With European And Korean Directives)
If the volume is set to a level that is harmful for your ears and you turn off your Walkman, the volume is turned down to a level that is safe for your ears automatically. Related Topic Adjusting the volume 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 128: Help Guide | Adjusting The Volume
There is a tactile dot on the button ( Note If you turn off your Walkman with the volume set to “0,” the volume will be automatically set to “1” when you start playback next time. Related Topic Limiting the volume Playing music 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 129: Help Guide | Skipping To The Previous/Next Song
Press and hold the Previous/Next button ( ) on the right ( ) side of your Walkman to fast-forward or fast- rewind the song during playback. Related Topic Playing music Skipping to the previous/next folder/playlist/album Fast-forwarding/fast-rewinding the current song 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 130: Help Guide | Fast-Forwarding/Fast-Rewinding The Current Song
When fast-rewinding/fast-forwarding reaches the first/last song in a folder/album/playlist, your Walkman will continue fast-rewinding/fast-forwarding the last/first song in the previous or next folder/album/playlist. Related Topic Skipping to the previous/next song 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 131: Help Guide | Skipping To The Previous/Next Folder/Playlist/Album
“Next folder,” “Next playlist,” or “Next album” are heard. When skipping to the previous folder/playlist/album, the voice guidance “Previous folder,” “Previous playlist,” or “Previous album” are heard. Related Topic Playing music Skipping to the previous/next song 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 132: Help Guide | Shuffle Playback
Playback unit (folder/playlist/album) selections are invalid during shuffle playback. You cannot shuffle the songs in one album or one playlist only. You cannot skip to the previous/next folder or album during shuffle playback. Related Topic Playing music Repeat playback Changing the playback order to Folder Play/Playlist Play/Album Play 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 133: Help Guide | Repeat Playback
) on the left ( ) side of your Walkman during playback to repeatedly play the current song. Related Topic Playing music Shuffle playback Changing the playback order to Folder Play/Playlist Play/Album Play Repeatedly playing the current song 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 134: Help Guide | Repeatedly Playing The Current Song
To cancel the single track repeat mode, double-click the button ( ) again during playback. Note During single track repeat playback, you cannot change the playback range (by folder, by album, etc.). Related Topic Repeat playback 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 135: Help Guide | Changing The Playback Order To Folder Play/Playlist Play Album Play
Help Guide How to Use Digital Music Player NW-WS413/WS414 Changing the playback order to Folder Play/Playlist Play/Album Play You can change the playback order to Folder Play/Playlist Play/Album Play. The Walkman is set to play songs by folder as a default. 1.
Page 136: Help Guide | Deleting Songs
Do not delete or rename the “MUSIC” folder. Otherwise, songs may not be recognized by your Walkman. Related Topic Deleting content from your Walkman using Media Go Deleting content from your Walkman using Content Transfer Deleting content from your Walkman using Explorer Deleting content from your Walkman using the Finder 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 137: Help Guide | Moderating The Differences In Volume Level Between Songs
) blinks in green twice and the Dynamic Normalizer is set to on. To return the Dynamic Normalizer setting to off, repeat this step. When Dynamic Normalizer is set to off, the lamp ( ) blinks in orange twice. Related Topic Shuffle playback 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 138: Help Guide | Limiting The Volume
To return the AVLS setting to off, repeat this step. When AVLS is set to off, the lamp ( ) blinks in orange twice. Related Topic Confirming the Walkman status by the OPR lamp Adjusting the volume Volume operation (Only for countries/areas complying with European and Korean Directives) 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 139: Help Guide | What Is Ambient Sound Mode
Help Guide How to Use Digital Music Player NW-WS413/WS414 What is Ambient Sound Mode? Ambient Sound Mode uses the microphones built into the left and right sides of your Walkman to allow you to hear ambient sound even while wearing headphones. Pay attention to the sounds around you to enjoy listening to music safely.
Page 140 ) on the right ( ) side of your Walkman will flash twice in green. When you turn Ambient Sound Mode off, the lamp ( ) will flash twice in orange. Related Topic Selecting an Ambient Sound Mode 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 141: Help Guide | Selecting An Ambient Sound Mode
Each press of the button changes the Ambient Sound Mode in the order of Mode A → Mode B → Mode C. Ambient sounds will be heard most softly in Mode A and most loudly in Mode C. Select the appropriate mode based on your surrounding environment. Related Topic What is Ambient Sound Mode? 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 142: Help Guide | Notes On Handling Your Walkman
Do not place your Walkman in fire. Do not take apart or modify your Walkman. Doing so can result in electric shock. Consult your nearest Sony dealer or Sony Service Center for exchange of rechargeable batteries, internal checks, or repair.
Page 143 Sample data is not installed in some countries/regions. If you delete the sample data, you cannot restore it, and we will not supply any replacement data. Sony is not responsible for incomplete recording/downloading or damaged data due to problems with your Walkman or computer.
Page 144: Help Guide | Notes On Headphones
The earbuds seal your ears. Therefore, be aware that there is a risk of damage to your ears or eardrums if strong pressure is applied to the earbuds or the earbuds are suddenly removed from your ears. After use, be sure to take the earbuds off your ears gently. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 145: Help Guide | Notes On The Software
Copyright laws prohibit reproducing the software or the manual accompanying it, in whole or in part, or renting the software without the permission of the copyright holder. In no event will Sony be liable for any financial damage or loss of profits, including claims made by third parties, arising out of the use of the supplied software.
Page 146: Help Guide | Maintenance Of Your Walkman
Help Guide How to Use Digital Music Player NW-WS413/WS414 Maintenance of your Walkman Clean your Walkman with a soft cloth, such as a cleaning cloth for eyeglasses. Should your Walkman become excessively dirty, clean it with a soft cloth slightly moistened with water or mild detergent solution.
Page 147 8. Place a dry cloth under the headphones and leave them at room temperature for 2 to 3 hours. Note Do not apply strong force to the mesh sheet. Doing so may damage the mesh sheet. Do not rub foreign substances on the mesh sheet. Doing so may push them into the headphones. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 148: Help Guide | Customer Support Website
Customer support website If you have any questions or issues with your Walkman, or would like information on compatible items with the Walkman, visit one of the following websites. For customers in the USA: http://www.sony.com/walkmansupport For customers in Canada: English http://www.sony.ca/ElectronicsSupport/ French http://www.sony.ca/ElectronicsSupport/...
Page 149: Help Guide | Specifications
Help Guide How to Use Digital Music Player NW-WS413/WS414 Specifications Interface Hi-Speed USB (USB 2.0 compliant) Microphone Stereo Output (headphones) Frequency response 20 Hz to 20,000 Hz (when playing data file, single signal measurement) Sound Effects [Dynamic Normalizer] (On/Off) Power Source Built-in Rechargeable lithium-ion Battery USB power (from a computer via a USB Cradle of the player) Charging Time...
Page 150 Capacity (User available capacity) (*1) NW-WS413: 4 GB NW-WS414: 8 GB (*1) Available capacity may vary. A portion of the memory is used for data management functions. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 151: Help Guide | Battery Life
Battery life may vary depending on volume setting, conditions of use and ambient temperature. Settings for battery life measurement Music Settings Dynamic Normalizer (*1): OFF (default setting: OFF) (*1) The [On] setting shortens the battery life about 20 % compared with the [Off] setting. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 152: Help Guide | Maximum Recordable Number Of Songs And Time (Approx.)
MP3 128 kbps: Approx. 58 hr. 00 min. Linear PCM 1,411 kbps: Approx. 5 hr. 00 min. NW-WS414 MP3 128 kbps: Approx. 120 hr. 00 min. Linear PCM 1,411 kbps: Approx. 11 hr. 00 min. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 153: Help Guide | Supported Formats
Sampling frequency may not correspond to all encoders. (*2) Copyright protected WMA files cannot be played back. (*3) Copyright protected AAC-LC files cannot be played back. (*4) Non-standard bit rates or non-guaranteed bit rates are included depending on the sampling frequency. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 154: Help Guide | System Requirements
Personally constructed computers or operating systems An environment that is an upgrade of the original manufacturer-installed operating system Multi-boot environment We do not guarantee operation for all computers even if they meet the above System Requirements. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 155: Help Guide | Contents
Instruction Manual Read Before Using your Walkman in a Pool or the Ocean Design and specifications are subject to change without notice. Related Topic About the differences between the two types of earbuds Changing the earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 156: Help Guide | What Can I Do To Solve A Problem
4. Check information on the issue in the help of the software having problems. 5. Look up information on the issue on one of the customer support websites. 6. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer. Note Data will not be deleted, nor will any settings be changed by restarting.
Page 157: Help Guide | Your Walkman Does Not Operate Or The Power Does Not Turn On
If your Walkman still does not operate after charging the battery, press and hold the button for about 10 seconds to restart the Walkman. Related Topic Parts and controls Charging the battery Restarting your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 158: Help Guide | Your Walkman Does Not Work Properly
Your Walkman may not work properly if the USB device (e.g. computer) to which it is connected is turned on or off without disconnecting the Walkman. Press and hold the button for about 10 seconds to restart your Walkman. Related Topic Restarting your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 159: Help Guide | Your Walkman Power Turns Off Or On Automatically
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 Your Walkman power turns off or on automatically. If a malfunction occurs, your Walkman turns off and then on again automatically. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 160: Help Guide | A Drink (Water, Coffee, Etc.) Was Spilled On Your Walkman, Or The Walkman Was Washed In The Washing Machine
If you spill a drink on your Walkman or wash it in a washing machine, liquid may get inside the Walkman. Stop using the Walkman immediately and consult your nearest Sony dealer. The water resistant performance of your Walkman is not applicable to liquids other than fresh water, tap water, perspiration, pool water and salt water.
Page 161: Help Guide | The Earbuds Supplied With The Headphones Are Missing
Digital Music Player NW-WS413/WS414 The earbuds supplied with the headphones are missing. If you lose or break the earbuds supplied with your headphones, please contact your nearest Sony dealer. Related Topic Changing the earbuds Changing the earbuds to Swimming earbuds...
Page 162: Help Guide | You Want To Back Up The Content Such As Music Stored On Your Walkman
If you have already deleted content transferred to your Walkman from Media Go, transfer the content from the Walkman to Media Go again. Related Topic Connecting to a computer Transferring content using Media Go Transferring content using Explorer Transferring content using the Finder 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 163: Help Guide | You Want To Find The Product Name (Model Name) Of Your Walkman
The model name is the alphabetical name starting with NW that is printed on the back of your Walkman. If the Walkman is inside a case, you need to remove it from the case to find the name. Related Topic Displaying your Walkman information 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 164: Help Guide | The Voice Guidance "Check The Volume Level" Is Heard
After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a level that is harmful for your ears. When this happens, the volume is turned down automatically. Related Topic Volume operation (Only for countries/areas complying with European and Korean Directives) Adjusting the volume 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 165: Help Guide | There Is No Sound
Check that the volume level is not set to zero. If the problem still persists after performing the remedies above, press and hold the button for about 10 seconds to restart your Walkman. Related Topic Parts and controls Playing music Restarting your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 166: Help Guide | Content Such As Music Suddenly Stops During Playback
Content such as music suddenly stops during playback. The remaining battery power is low or the battery has run out. The content may not be supported on your Walkman. Select and play other content. Related Topic Supported formats 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 167: Help Guide | Noise Is Generated
Deleting content from your Walkman using Media Go Deleting content from your Walkman using the Finder Deleting content from your Walkman using Explorer Transferring content using Media Go Transferring content using Explorer Transferring content using Content Transfer Transferring content using the Finder 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 168: Help Guide | Volume Cannot Be Turned Up, Or The Volume Remains Low When The Playback Volume Is Turned Up
Volume cannot be turned up, or the volume remains low when the playback volume is turned up. If the AVLS (Volume Limit) setting is activated, deactivate it. Related Topic Adjusting the volume Limiting the volume 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 169: Help Guide | Sound Is Interrupted Or Skips
The sound may be interrupted or skip depending on the environment where your Walkman is used or the settings of the Walkman. Following the procedures below may reduce the amount of skipping or interruptions. Set all sound quality settings to off. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 170: Help Guide | You Cannot Charge Your Walkman
If the remedies above do not solve the problem, press and hold the button for about 10 seconds to restart your Walkman, and then connect again using USB. Related Topic Charging the battery System requirements Restarting your Walkman Customer support website 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 171: Help Guide | How Long Is The Life Of The Built-In Rechargeable Battery
When the usable battery life is half the usual time even when the battery is fully charged, the battery should be replaced. Consult your nearest Sony dealer for more details on the life of the built-in battery. Related Topic...
Page 172: Help Guide | The Rechargeable Battery Needs To Be Replaced
The rechargeable battery needs to be replaced. To replace rechargeable batteries, your Walkman needs to be taken apart professionally. Do not take apart the Walkman by yourself. Consult your nearest Sony dealer or Sony Service Center for replacement of rechargeable batteries. Related Topic Customer support website...
Page 173: Help Guide | The Battery Life Is Short
Depending on the environment in which your Walkman is used, the battery may deteriorate if it is not used for over a year. Contact your nearest Sony dealer. If the usable battery life is half that when new even after sufficiently charging the battery, your battery may have deteriorated.
Page 174: Help Guide | How Long Is The Standard Battery Duration
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 How long is the standard battery duration? For details on the battery duration, see “Battery life.” Related Topic Battery life 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 175: Help Guide | How Long Does It Take To Charge The Battery
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 How long does it take to charge the battery? For details on the charging time, see “Specifications.” Related Topic Specifications 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 176: Help Guide | The Computer Does Not Recognize Your Walkman
If the approaches listed above fail to resolve the issue, press and hold the button for about 10 seconds to restart your Walkman, and then try the USB connection again. Related Topic Charging the battery Connecting to a computer Restarting your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 177: Help Guide | You Cannot Install Software To Your Computer
Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is displayed, follow the instructions in the dialog box. Related Topic System requirements Installing Media Go Installing Content Transfer 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 178: Help Guide | The Progress Bar On The Install Screen Does Not Proceed While Installing The Software
The progress bar on the install screen does not proceed while installing the software. Wait until the installation is completed, because it is progressing properly. Installation may take 30 minutes or more depending on the computer used. 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 179: Help Guide | Your Walkman Is Not Recognized By Media Go
If the remedies above do not solve the problem, press and hold the button for about 10 seconds to restart your Walkman, and then connect again via USB. Related Topic Connecting to a computer Installing Media Go Restarting your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 180: Help Guide | Content Such As Music Cannot Be Transferred From The Computer To Your Walkman
Transferring may be stopped due to noise such as static electricity accumulated in the computer. This happens to protect data. Disconnect your Walkman, and then reconnect it. Related Topic Connecting to a computer Installing Media Go Maximum recordable number of songs and time (Approx.) Supported formats 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 181: Help Guide | You Cannot Play Content Such As Music Transferred To Your Walkman
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 You cannot play content such as music transferred to your Walkman. If the remaining battery power is low or insufficient, charge the battery. If your Walkman still does not operate after charging the battery, press and hold the (Power) button for longer than 10 seconds to restart the Walkman.
Page 182: Help Guide | Playback Progresses To The Next Album When Repeat Playback Is Set
Playback progresses to the next album when repeat playback is set. If the playback range is set to Folder, change the playback range setting to Album. Related Topic Changing the playback order to Folder Play/Playlist Play/Album Play 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 183: Help Guide | Songs Are Only Played Within A Limited Range Such As Within One Album
The playback mode is set to Repeat. Change the playback mode to Normal. You can select the previous or next folder/playlist/album. Related Topic Repeat playback Skipping to the previous/next folder/playlist/album Changing the playback order to Folder Play/Playlist Play/Album Play 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 184: Help Guide | Sound Becomes Muffled When Using Your Walkman In Water, Such As When Swimming
Before swimming, attach the appropriate earbuds to prevent water from getting inside the headphones. Related Topic How the sound becomes muffled while you are swimming If the sound becomes muffled while swimming Changing the earbuds to Swimming earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 185: Help Guide | You Dropped Your Walkman In Water
The headphone sections are not watertight, so the sound quality of your Walkman may deteriorate if water gets inside the headphones. If water gets in the headphones, remove the water and dry well before using again. Related Topic If the sound becomes muffled while swimming Maintenance of your Walkman 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 186: Help Guide | The Headphones Are Not Firmly Seated On Your Ears
The headphones are not firmly seated on your ears. Place the headphone sections into your ears, and then adjust your Walkman so that it feels comfortable. Related Topic How to place your Walkman on your ears Improving the fit 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 187: Help Guide | The Neckband Part Does Not Fit
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 The neckband part does not fit. Attach the adjustment band (supplied) to the neckband part, and then place your Walkman on your ears. Related Topic Improving the fit 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 188: Help Guide | The Earbuds Do Not Fit
Help Guide Troubleshooting Digital Music Player NW-WS413/WS414 The earbuds do not fit. Try earbuds of a different size. Related Topic Changing the earbuds Changing the earbuds to Swimming earbuds 4-580-541-11(1) Copyright 2016 Sony Corporation...
Page 189: Help Guide | Your Walkman Gets Warm
Your Walkman gets warm. Depending on the way you use your Walkman, the Walkman may become warm while the battery is being charged or the Walkman is performing intensive data processing. This is not a malfunction. 4-580-541-11(1) Copyright 2016 Sony Corporation...

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