Troubleshooting And Care - VADDIO RoboSHOT 12 HD-SDI Integrator's Complete Manual

Integrator's Complete Guide for RoboSHOT HD-SDI PTZ Cameras

Troubleshooting and Care

When the camera doesn't behave as you expect, check the color of the light on the front before you do
anything else.
Purple – booting or in standby (low power) mode.
n
Blue – normal operation.
n
Blinking blue – the camera has received a valid IR command.
n
Red – Tally function; the camera is on-air.
n
Blinking red – fault condition.
n
Yellow – firmware update in progress.
n
Off – no power to the camera.
n
Stuff happens – we get it. Use this table to determine whether it's time to call Vaddio Technical Support.
What is it doing?
Nothing. If a OneLINK extension system is used: The
camera is not connected to the EZIM.
The light on the
If a OneLINK extension system is used: The
front is off.
EZIM is not connected to the main OneLINK
interface, or the OneLINK power supply is not
connected.
At least one of the cables is bad.
If a OneLINK extension system is used: The
OneLINK system is not working properly.
The wall outlet is not active. (Check by finding
out if it powers something else, such as a
laptop or phone charger.)
The camera or its power supply is bad.
The camera is A firmware update is in progress.
not responding
to the remote
and the light is
yellow.
Possible causes
63
Check and correct
Plug the EZIM into the camera.
Connect the EZIM to its parent
OneLINK interface, or plug the
power pack into a wall outlet.
Check using known good cables.
Connect the camera directly to
the 12V power pack that was
shipped with it to determine where
the problem is.
Caution
Do not connect the camera to the
OneLINK power pack. This will
damage the camera and void its
warranty.
If the camera works when it is
connected without a OneLINK
system, the OneLINK system is
bad. Contact your reseller or
Vaddio Technical Support.
Use a different outlet.
Contact your reseller or Vaddio
Technical Support.
Wait a few minutes, and try again
when the light turns blue.