Troubleshooting - Venmar AVS HRV EKO 1.5 User Manual

4. Troubleshooting

PROBLEMS
1. On Altitude wall control,
there is no outside
temperature displayed
on screen
2. On Altitude wall control,
error code E1, E3 or
E4 appears on screen.
3. Nothing works.
4. Condensation
on windows.
(Air too humid.)
5. Inside air too dry.
6. Air too cold at the air
supply grille.
7. The LED of the
integrated control is
blinking red.
8. The LED of the
integrated control is
blinking green.
9. The LED of the
integrated control is
blinking amber.
10. The integrated control
push button does not
work.
If the problem is still not solved, call your installer or the nearest approved
Service Center. Also, you can reach the Customer Service Department
TRY THIS...
• At its very start-up or after a power failure, it takes
some minutes before the outside temperature
value appears on screen. Set the wall control on
. MIN or MAX in VENT Mode.
• If the problem is not solved by the above, contact
your installer.
• Contact your installer.
• See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
• See Controls Section on pages 4 to 13.
• Leave curtains half-open to allow air circulation.
• Store all firewood in a close room with a
dehumidifier or in a well ventilated room, or store
the wood outside.
• Do not adjust the thermostat of your heating
system below 18°C (64°F).
• Temporarily use a humidifier.
• See Controls Section on pages 4 to 13.
• Check if the exterior hood is not blocked.
• See Controls Section on pages 4 to 13.
• Install a duct heater.
a) HRV or ERV EKO 1.5 only: There is a problem
with one of the motors. The unit is OFF. Contact
your installer.
b) AVS Constructo 1.5V and Novofit 1.0: There is
a problem with the exhaust motor. The unit is
OFF. Contact your installer.
• There is a problem with the thermistor. The unit is
still working, but will defrost frequently. Contact
your installer.
• There is a problem with the motorized damper.
The unit is OFF. For a 2½-hour period, the unit
will try to reset the damper at every 30 minutes.
After 2½ hours, if the problem is not solved, the
unit stops trying to reset damper.
• Contact your installer.
• The 30-second boot sequence is not completed.
• See Integrated Control on page 4.
at the following phone number: 1-800-567-3855.
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