Nab EFTPOS MOBILE Manual
  1. Manuals
  2. Brands
  3. Nab Manuals
  4. Payment Terminal
  5. EFTPOS
  6. Manual

Nab EFTPOS MOBILE Manual

Hide thumbs Also See for EFTPOS MOBILE:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
NAB EFTPOS MOBILE
Terminal Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the EFTPOS MOBILE and is the answer not in the manual?

Questions and answers

Related Manuals for Nab EFTPOS MOBILE

Summary of Contents for Nab EFTPOS MOBILE

  • Page 1 NAB EFTPOS MOBILE Terminal Guide...
  • Page 2 YOUR NAB EFTPOS MOBILE TERMINAL NAB EFTPOS Mobile Terminal Guide...

  • Page 3: Table Of Contents

    NAB EFTPOS Mobile Review Details of the Last Transaction NAB EFTPOS Mobile Re-print Receipt for the Last Transaction NAB EFTPOS Mobile Re-print Receipt for Past Transactions with Invoice Number NAB EFTPOS Mobile Print Transaction Listing NAB EFTPOS Mobile Print Settlement Totals – Pre-Settlement NAB EFTPOS Mobile Print Settlement Totals –...
  • Page 4 Email Merchant.Service.Centre@nab.com.au This help desk service is part of our Merchant Service Centre and is provided by KeyCorp Services on behalf of NAB to assist you with your support needs for the NAB EFTPOS Mobile terminal and PC-EFTPOS software. For Authorisations...
  • Page 5 For POS Software – NAB EFTPOS Mobile terminals integrated with your POS Contact your POS Vendor Sales Enquiries 1300 EFTPOS (1300 338 767) 8am – 6pm Monday to Friday Fraud Related Enquiries 1300 668 046 8am – 5pm Monday to Friday Lost or Stolen Cards Call the above authorisation line appropriate for the card type used (credit or debit).

  • Page 6: Getting To Know Your Nab Eftpos Terminal

    GETTING TO KNOW YOUR NAB EFTPOS MOBILE TERMINAL Contactless landing zone Swipe reader Terminal display/ touchscreen Menu key Cancel key Telephone-style keypad Clear key Enter/Power on key Feed Chip card reader NAB EFTPOS Mobile Terminal Guide...
  • Page 7 NAB EFTPOS MOBILE TERMINAL (CONTINUED) Using the Touchscreen The NAB EFTPOS Mobile terminal has a colour touchscreen. Navigating using the touchscreen is easy and intuitive for your customers. Simply follow the prompts and tap the option on the screen to make a selection.

  • Page 8: Contactless Tap & Go

    TAP & GO The NAB EFTPOS Mobile terminal comes ready with the capability to accept Contactless credit card payments, commonly referred to as ‘tap and go’. Your customer’s chip card must have the following symbol in order to use the Contactless feature.

  • Page 9: Understanding Your Nab Eftpos Mobile Terminal Integrated With Your Pos

    NAB EFTPOS MOBILE TERMINAL INTEGRATED WITH YOUR POS NAB EFTPOS Mobile terminals integrate with your Point of Sale (POS) solution to process credit, debit and charge card transactions. When the card payment option is selected, the POS integration software provided by PC-EFTPOS, interacts with the NAB EFTPOS Mobile terminal to process the transaction.

  • Page 10: Understanding Your Nab Eftpos Mobile Terminal

    • Broadband Internet via Ethernet • Broadband Internet via WiFi • Dial Up The NAB EFTPOS Mobile terminal and base are paired via Bluetooth. This enables the terminal to continue to operate normally when it is separated from the base. Navigating the Menu To access the Menu, press the Menu button.

  • Page 11: Nab Eftpos Mobile Multi-Merchant Terminals

    The additional merchants who use the terminal are the Secondary merchants. A Secondary merchant has been granted the use of the terminal by the Primary merchant. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Processing transactions on a terminal that supports multiple merchants When you process transactions on a terminal that supports multiple merchants, the SELECT MERCHANT screen displays, prompting you to select the relevant merchant.

  • Page 12: Nab Eftpos Mobile Sale - Tap

    NAB EFTPOS MOBILE SALE – TAP Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS. Step 1 Step 2 Enter the sale amount directly on the screen...
  • Page 13 NAB EFTPOS MOBILE SALE – TAP (CONTINUED) Step 5 Step 6 Press Yes to print the customer receipt copy if required Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 14: Nab Eftpos Mobile Sale - Insert/Swipe Using Pin

    NAB EFTPOS MOBILE SALE – INSERT/SWIPE USING PIN Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS. Step 1 Step 2 Enter the sale amount directly on the screen and...
  • Page 15 An acknowledgement displays once the sale has been approved and the merchant receipt will print. Remove card from the terminal if inserted Step 7 Step 8 Press Yes to print the customer receipt if required Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 16: Nab Eftpos Mobile Sale - Insert/Swipe Using Signature

    – INSERT/SWIPE USING SIGNATURE The signature option is only available for cards issued overseas. Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.
  • Page 17 Remove card from the terminal if inserted Step 7 Ask customer to sign the receipt. You will need to verify your customer’s signature with the signature on the card. If this is correct, press Yes NAB EFTPOS Mobile Terminal Guide...
  • Page 18 NAB EFTPOS MOBILE SALE – INSERT/SWIPE USING SIGNATURE (CONTINUED) Step 8 Step 9 Press Yes to print the customer receipt if required. Printing message is displayed. NAB EFTPOS Mobile Terminal Guide...

  • Page 19: Nab Eftpos Mobile Sale With Cash-Out

    A sale with cash-out transaction is shown as one total item in the settlement report and on the monthly merchant statement. Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.
  • Page 20 NAB EFTPOS MOBILE SALE WITH CASH-OUT (CONTINUED) Step 5 Step 6 Press ENTER to confirm Processing message is displayed NAB EFTPOS Mobile Terminal Guide...
  • Page 21 An “Approved” acknowledgement displays once the sale has Press Yes to print the customer receipt if required been successfully processed and the merchant receipt will print automatically. Ask customer to remove their card if inserted. Step 9 Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 22: Nab Eftpos Mobile Sale With Tip

    A sale with tip transaction is shown as one total item in the settlement report and on the monthly merchant statement. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS.
  • Page 23 Step 8 Step 7 Press Yes to print the customer receipt if required. An acknowledgement displays once the sale has been approved and the merchant receipt will print Remove card from the terminal, if inserted NAB EFTPOS Mobile Terminal Guide...
  • Page 24 NAB EFTPOS MOBILE SALE WITH TIP (CONTINUED) Step 9 Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 25: Nab Eftpos Mobile Cash-Out Only

    Merchant Service Centre. Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.
  • Page 26 Ask customer to enter the cash amount to confirm Step 7 Step 8 Processing message is displayed An “Approved” acknowledgement displays once the cash-out has been successfully processed and the merchant receipt will print automatically Ask customer to remove their card if inserted. NAB EFTPOS Mobile Terminal Guide...
  • Page 27 NAB EFTPOS MOBILE CASH-OUT ONLY (CONTINUED) Step 9 Step 10 Press Yes to print the customer receipt if required. Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 28: Nab Eftpos Mobile Refunds

    The Refund feature is optional. You may enable or disable the Refund feature by contacting the Merchant Service Centre. Transaction and terminal refund limits apply. Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.
  • Page 29 NAB EFTPOS MOBILE REFUNDS (CONTINUED) Step 5 Step 6 Ask customer to TAP their card Ask customer to select an account Step 8 Step 7 Processing message is displayed Ask customer to enter their PIN NAB EFTPOS Mobile Terminal Guide...
  • Page 30 Always compare the signature on the card with the signature on the receipt You should always swipe or insert the card through the terminal rather than key entering the card information to reduce your exposure to fraudulent transactions. NAB EFTPOS Mobile Terminal Guide...

  • Page 31: Nab Eftpos Mobile Review Details Of The Last Transaction

    This function allows you to review the details of the last transaction processed on the terminal screen before you proceed to print a duplicate receipt. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...
  • Page 32 NAB EFTPOS MOBILE REVIEW DETAILS OF THE LAST TRANSACTION (CONTINUED) Step 5 Step 6 View batch more information View batch more information (cont.) NAB EFTPOS Mobile Terminal Guide...

  • Page 33: Nab Eftpos Mobile Re-Print Receipt For The Last Transaction

    RE-PRINT RECEIPT FOR THE LAST TRANSACTION This function allows you to print a duplicate receipt for the last transaction processed. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...

  • Page 34: Nab Eftpos Mobile Re-Print Receipt For Past Transactions With Invoice Number

    This function allows you to print a duplicate receipt for a particular transaction (invoice number) within the same settlement period. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...
  • Page 35 NAB EFTPOS MOBILE RE-PRINT RECEIPT FOR PAST TRANSACTIONS WITH INVOICE NUMBER (CONTINUED) Step 5 Step 6 Scanning batch details message display Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 36: Nab Eftpos Mobile Print Transaction Listing

    PRINT TRANSACTION LISTING This function provides a print out of all transactions processed since the last settlement. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Step 2...
  • Page 37 NAB EFTPOS MOBILE PRINT TRANSACTION LISTING (CONTINUED) Step 5 Scanning batch details message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 38: Nab Eftpos Mobile Print Settlement Totals - Pre-Settlement

    This function prints a listing of all transactions performed after the last settlement time until the current time. A pre-settlement does not settle the terminal Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...
  • Page 39 NAB EFTPOS MOBILE PRINT SETTLEMENT TOTALS – PRE-SETTLEMENT (CONTINUED) Step 5 Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 40: Nab Eftpos Mobile Print Settlement Totals - Last Settlement

    PRINT SETTLEMENT TOTALS – LAST SETTLEMENT This function will reprint the total value of the transactions by card type at Last Settlement. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...

  • Page 41: Nab Eftpos Mobile Manual Settlement

    Note: Your terminal will settle automatically at 9:30pm AEST daily, unless a manual settlement is performed. You can also set your terminal to automatically settle at a time that suits you. To do this, refer to NAB EFTPOS Mobile Automatic Settlement Time Set-up on page 74.
  • Page 42 NAB EFTPOS MOBILE MANUAL SETTLEMENT (CONTINUED) Step 3 Step 4 QA NAB processing message is displayed. Press Yes to print a transaction list of all individual transactions Step 5 Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 43: Nab Eftpos Mobile Pre-Authorisation

    Approval Code from the receipt. Pre-Authorisations are available for credit cards only. Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.
  • Page 44 Processing message is displayed Step 7 Step 8 An Approved acknowledgement displays once the Press Yes to print the customer receipt if required. pre-authorisation has been processed successfully and the merchant receipt will print automatically. NAB EFTPOS Mobile Terminal Guide...
  • Page 45 NAB EFTPOS MOBILE PRE-AUTHORISATION (CONTINUED) Step 9 Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 46: Nab Eftpos Mobile Pre-Authorisation Completion

    The value amount is generally held for up to 7 days on pre-authorisation, depending on the cardholder’s financial institution. Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.

  • Page 47: Pre Authorisation Completion (Auth Do Not Exist On Terminal)

    Press ENTER to confirm the pre -authorisation and press ENTER transaction retrieved by the terminal. If the pre-authorisation transaction is not found on the terminal, the customer’s credit card will be required. Proceed to Step 6a. Otherwise, proceed to Step 7. NAB EFTPOS Mobile Terminal Guide...
  • Page 48 Enter the RRN from the pre-authorisation merchant press ENTER receipt and press ENTER Step 6d Step 6f Enter the completion amount and press ENTER Enter the Issuer TRV from the pre-authorisation merchant receipt and press ENTER NAB EFTPOS Mobile Terminal Guide...
  • Page 49 ENTER merchant receipt will print automatically. Step 6h Step 8 Enter the Issuer RRN from the pre-authorisation Press Yes to print the customer receipt if merchant receipt and press ENTER required NAB EFTPOS Mobile Terminal Guide...

  • Page 50: Nab Eftpos Mobile Pre-Authorisation Adjust

    Approval Code from the receipt. pre-authorisation adjustment is available for credit cards only. Note: This feature is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.
  • Page 51 If the pre-authorisation transaction is not found on the terminal proceed to Step 6a, otherwise proceed to Step 7 Step 4 Step 6a Enter the new pre-authorisation amount and press enter Ask customer to Tap, INSERT or SWIPE their card NAB EFTPOS Mobile Terminal Guide...
  • Page 52 Enter the STAN from the pre-authorisation merchant receipt Enter the new pre-authorisation amount and press ENTER and press ENTER Step 6e Step 6c Enter the pre-authorisation date (DD/MM) and press Enter the RRN from the pre-authorisation merchant ENTER receipt and press ENTER NAB EFTPOS Mobile Terminal Guide...
  • Page 53 ENTER automatically. Proceed to Step 8. Step 7 Step 8 Ask customer to Tap, INSERT or SWIPE their card. Press Yes to print the customer receipt if required. The merchant receipt will print automatically. NAB EFTPOS Mobile Terminal Guide...

  • Page 54: Nab Eftpos Mobile Pre-Authorisation Cancel

    Step 1 Step 2 Press 1 in the Menu to select ‘Transaction’ Press 5 to select ‘Pre-Auth’ Step 3 Step 4 Press 4 to select ‘Pre-Auth Cancel’ Press 1 to cancel one pre-authorisatinon NAB EFTPOS Mobile Terminal Guide...
  • Page 55 Enter the 6 digit APPROVAL CODE to be cancelled from pre-authorisation cancellation the merchant receipt Step 7 Step 8 Confirm transaction to be canceled An acknowledgement displays once the transaction has been cancelled successfully and the merchant receipt will print automatically. NAB EFTPOS Mobile Terminal Guide...
  • Page 56 NAB EFTPOS MOBILE PRE-AUTHORISATION CANCEL (CONTINUED) Step 9 Step 10 Press Yes to print the customer receipt if required. Printing message is displayed NAB EFTPOS Mobile Terminal Guide...
  • Page 57 Press 1 in the Menu to select ‘Transaction’ Press 5 to select ‘Pre-Auth’ Step 3 Step 4 Press 4 to select ‘Pre-Auth Cancel’ Enter the 6 digit APPROVAL CODE to be cancelled from the merchant receipt NAB EFTPOS Mobile Terminal Guide...
  • Page 58 Ask customer to sign the receipt. You will need to been cancelled successfully and the merchant receipt will verify your customer’s signature with the signature on the card. If this is correct, press Yes print automatically NAB EFTPOS Mobile Terminal Guide...

  • Page 59: Nab Eftpos Mobile Pre-Authorisation Completion Cancel

    NAB EFTPOS MOBILE PRE-AUTHORISATION COMPLETION CANCEL (CONTINUED) Step 9 Step 10 Press Yes to print the customer receipt if required. Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 60: Nab Eftpos Mobile Account Verify

    This transaction will not debit or place a hold on any cardholder funds. Step 1 Step 2 Press 1 in the Menu to select ‘Transaction’ Press 6 to select ‘Acct Verify’ Step 3 Step 4 Ask customer to TAP their card Processing message is displayed NAB EFTPOS Mobile Terminal Guide...
  • Page 61 Step 6 An Approved acknowledgement displays once the Press Yes to print the customer receipt if required. transaction has been processed successfully and the merchant receipt will print automatically. Step 7 Printing message is displayed NAB EFTPOS Mobile Terminal Guide...

  • Page 62: Nab Eftpos Mobile Moto

    MOTO transactions can be processed on credit or charge cards only. Note: This function is available on NAB EFTPOS Mobile terminals integrated with your POS, however some steps may not apply or may be initiated via the POS.
  • Page 63 Complete entering the customer’s card number, Enter the card expiry date receipt and press CONTINUE in MMYY format Step 7 Step 8 Press the corresponding number Press the corresponding number to select to select type of order frequency of transaction NAB EFTPOS Mobile Terminal Guide...
  • Page 64 Confirm the MOTO transaction Processing message is displayed Step 11 Step 12 An acknowledgement displays once the sale has been Press Yes to print the customer approved and the merchant receipt will print. receipt if required. NAB EFTPOS Mobile Terminal Guide...
  • Page 65 NAB EFTPOS MOBILE MOTO (CONTINUED) Step 13 Printing message displays. NAB EFTPOS Mobile Terminal Guide...

  • Page 66: Nab Eftpos Mobile Manual Key Entry

    NAB EFTPOS MOBILE MANUAL KEY ENTRY The manual key entry function is only available if approved by NAB. To submit a request for this function, contact the Merchant Service Centre. It is recommended that merchants do not manually enter card details without first attempting to swipe or insert the card in the card readers.
  • Page 67 Enter the CCV number from the card and Press ENTER to confirm the transaction press ENTER Step 7 Step 8 An acknowledgement displays once the sale has Processing message is displayed been approved and the merchant receipt with signature request will print NAB EFTPOS Mobile Terminal Guide...
  • Page 68 Ask customer to sign the receipt. Press Yes to print the customer receipt if required. You will need to verify your customer’s signature with the signature on the card. If this is correct, press Yes Step 11 Printing message displays NAB EFTPOS Mobile Terminal Guide...

  • Page 69: Nab Eftpos Mobile Void Last

    Note: This function is only available for credit transactions. If you need to cancel a debit (cheque or savings) transaction, a refund must be processed. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...
  • Page 70 NAB EFTPOS MOBILE VOID LAST (CONTINUED) Step 5 Step 6 Press YES to print the customer receipt if required. Printing message displays Step 7 VOID transaction accepted NAB EFTPOS Mobile Terminal Guide...

  • Page 71: Configuration On The Nab Eftpos Terminal

    • Change values used on the terminal (such as changing your merchant password) • Change the communication method your terminal uses • Turn some functionality on or off (such as charging a surcharge for certain credit card transactions). NAB EFTPOS Mobile Terminal Guide...
  • Page 72 The terminal must be switched on for automatic settlement to occur. For overnight settlements, it is recommended the terminal remains on its charging base. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...

  • Page 73: Nab Eftpos Mobile Automatic Settlement Time Set-Up

    NAB EFTPOS MOBILE AUTOMATIC SETTLEMENT TIME SET-UP (CONTINUED) Step 5 The new settlement time displays Step 6 Press CANCEL to exit NAB EFTPOS Mobile Terminal Guide...

  • Page 74: Nab Eftpos Mobile Transaction Listing Printout

    Transaction Listing will automatically print after 1 – 2 minutes. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. 74 NAB EFTPOS Mobile Terminal Guide...

  • Page 75: Nab Eftpos Mobile Transaction Listing Printout - Turn Prompt On

    NAB EFTPOS MOBILE TRANSACTION LISTING PRINTOUT – TURN PROMPT ON Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Step 2 Press the Func key Enter 14 using the PINpad and press ENTER...

  • Page 76: Nab Eftpos Mobile Transaction Listing Printout - Turn Prompt Off

    NAB EFTPOS MOBILE TRANSACTION LISTING PRINTOUT – TURN PROMPT OFF Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Step 2 Press the Func key Enter 14 using the PINpad and press ENTER...

  • Page 77: Nab Eftpos Mobile Start Shift

    This function will start a shift reprint the total value of the transactions by card type at Last Settlement. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...

  • Page 78: Nab Eftpos Mobile End Shift

    NAB EFTPOS MOBILE END SHIFT This function will end a shift, print shift totals and deactivate shift mode. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Step 2...
  • Page 79 NAB EFTPOS MOBILE END SHIFT (CONTINUED) Step 5 Step 6 Report printing Reprint shift total Step 7 Step 8 Clear shift totals Shift cleared NAB EFTPOS Mobile Terminal Guide...
  • Page 80 NAB EFTPOS MOBILE END SHIFT (CONTINUED) Step 9 Shift mode deactivated 80 NAB EFTPOS Mobile Terminal Guide...

  • Page 81: Nab Eftpos Mobile Print Current Shift Totals

    NAB EFTPOS MOBILE PRINT CURRENT SHIFT TOTALS This function will print current shift totals without ending the shift. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Step 2...

  • Page 82: Nab Eftpos Transaction Failed

    Step 2 Enter the sale amount directly on the screen Ask customer to TAP their card and press CONTINUE Step 4 Step 3 Ask customer to enter their PIN Ask customer to select their account NAB EFTPOS Mobile Terminal Guide...
  • Page 83 Transactions can be declined for several reasons. Refer to the message on the screen for the possible scenarios. Step 5 Step 6 Processing message displays Transaction failed – DECLINED Step 7 Step 8 Press YES to print the customer receipt if required. Printing message displays NAB EFTPOS Mobile Terminal Guide...

  • Page 84: Nab Eftpos Mobile Surcharge

    The customer will have the option on the terminal screen to not accept the surcharge and cancel the transaction. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. NAB EFTPOS Mobile Terminal Guide...

  • Page 85: Nab Eftpos Mobile Surcharge - Turn On/Off

    NAB EFTPOS MOBILE SURCHARGE – TURN ON/OFF Note: : This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Step 2 Press 4 in the Menu to select Terminal...

  • Page 86: Nab Eftpos Mobile Surcharge - Card Acceptance Set-Up

    NAB EFTPOS MOBILE SURCHARGE – CARD ACCEPTANCE SET-UP Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Step 2 Press 4 in the Menu to select Terminal...
  • Page 87 Press ENTER to confirm the value entered The value entered will display in the Select Issuer screen. Repeat steps 5 to 8 for each card or account type, to apply a surcharge value. Press CANCEL to exit menu NAB EFTPOS Mobile Terminal Guide...
  • Page 88 SURCHARGE – CARD ACCEPTANCE SET-UP (CONTINUED) Step 9 Press OK to print surcharge summary receipt or Surcharge Summary Receipt CANCEL to exit Note: The surcharge charge amount details will be included on every EFTPOS receipt NAB EFTPOS Mobile Terminal Guide...

  • Page 89: Nab Eftpos Mobile Change Merchant Password

    This function allows you to change the Merchant password. This password change feature will change your refund password only. Note: This function is not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1...
  • Page 90 NAB EFTPOS MOBILE CHANGE MERCHANT PASSWORD (CONTINUED) Step 5 Step 6 Enter the new password and press ENTER Enter the new password again and press ENTER Step 7 A confirmation message displays 90 NAB EFTPOS Mobile Terminal Guide...

  • Page 91: Communication Options

    COMMUNICATION OPTIONS In addition to Mobile 3G connectivity, the following communication options are available on NAB EFTPOS Mobile terminals: • Broadband internet via Ethernet • Broadband internet via Wi-Fi • Dial Up Merchants must have: • Release 3.14 software (or higher) downloaded on their terminals for the different communication options to be available.

  • Page 92: Requirements For Different Communication Options On Nab Eftpos Mobile Terminals

    ^ The merchant should contact their Internet provider to help them set up Broadband Internet or dial up facilities in store. NAB does not provide routers or assistance with setting up Internet access in store. # For Broadband Internet Ethernet and Wi-Fi connection, you need to configure your network: •...

  • Page 93: Switch To A Different Communication Option

    Press 4 to select Host Comms Step 3 Use the F2 and F3 buttons to scroll to the communication option and press ENTER Note: There will be a slight delay while the terminal connects to the new communication network. NAB EFTPOS Mobile Terminal Guide...

  • Page 94: Pair The Terminal And Base For Bluetooth

    • If the Bluetooth symbol shows green, it indicates that the terminal is currently communicating with a base via Bluetooth. This means the terminal is paired with the base. • If the Bluetooth symbol remains grey, go to step 3. NAB EFTPOS Mobile Terminal Guide...
  • Page 95 Step 1 Step 2 Check for the Bluetooth symbol in the status header bar Press 4 to select Terminal at the top of the terminal screen Step 3 Press 3 to select Others NAB EFTPOS Mobile Terminal Guide...
  • Page 96 • If user presses Menu button on touch screen, option 3 displays as Delete All pre-Auth. Step 5 Enter the password and press ENTER Note: The default password is 1234, unless you have changed it with the Merchant Help Desk. NAB EFTPOS Mobile Terminal Guide...
  • Page 97 PAIR THE TERMINAL AND BASE FOR BLUETOOTH (CONTINUED) Step 6 Step 7 Tap Control panel Tap Terminal settings Step 8 Step 9 Tap Communication means Tap Bluetooth NAB EFTPOS Mobile Terminal Guide...
  • Page 98 Go to the next step. • If the base and terminal are not paired successfully, the Association Incomplete message displays. If this occurs, repeat all of the above steps to pair the base and terminal for Bluetooth. NAB EFTPOS Mobile Terminal Guide...
  • Page 99 A message displays on the terminal to warn that the terminal will reboot This message is displayed only on terminals with release 0.3 X and 0.5 X. Not applicable to terminals running 0.7 X release The terminal reboots automatically. NAB EFTPOS Mobile Terminal Guide...
  • Page 100 PAIR THE TERMINAL AND BASE FOR BLUETOOTH (CONTINUED) Step 14 The Idle screen redisplays with the Bluetooth symbol in the status header bar of the terminal. NAB EFTPOS Mobile Terminal Guide...

  • Page 101: Set Up The Terminal For Dial Up Communication

    On the terminal, press the Menu button then press 4 for Terminal, then 4 for Host Comms, then select Dialup to switch the communications option to Dialup (refer to Switch to a Different Communication Option on page 95). NAB EFTPOS Mobile Terminal Guide...

  • Page 102: Set Up The Terminal For Broadband Internet Via Ethernet Communication

    On the terminal, press the Menu button then press 4 for Terminal, then 4 for Host Comms, then select ETH to switch the communications option to Ethernet (refer to Switch to a Different Communication Option on page 95). NAB EFTPOS Mobile Terminal Guide...

  • Page 103: Set Up The Terminal For Broadband Internet Via Wi Fi Communication

    Manager Menu and option 4 as Delete All pre-Auth. • If user presses Menu button on touch screen, option 3 displays as Delete All pre-Auth. The merchant copy of the voided receipt will print automatically. NAB EFTPOS Mobile Terminal Guide...
  • Page 104 Enter the password and press ENTER Tap Control panel Note: The default password is 1234, unless you have changed it with the Merchant Help Desk. Step 7 Tap Communication means Step 6 Tap Terminal settings Step 8 Tap Wi-Fi NAB EFTPOS Mobile Terminal Guide...
  • Page 105 On the terminal, press the Menu button then press 4 New Profile displays. The Wi-Fi symbol in the status for Terminal, then 4 for Host Comms, then select WiFi header of the terminal displays green. to switch the communications option to WIFI. NAB EFTPOS Mobile Terminal Guide...

  • Page 106: Additional Pinpad Functions

    ADDITIONAL PINPAD FUNCTIONS Below are the additional functions you can complete on the PINPad Note: These functions are not available on your NAB EFTPOS Mobile terminal when your terminal is integrated with your POS. Step 1 Press the Func key...

  • Page 107: Stationery Order (Ordering Receipt Rolls)

    Press 4 in the Menu to select Terminal Press 6 to select the Stationery Order Step 4 Step 3 Press ENTER to order receipt rolls A message displays to confirm the order has been submitted NAB EFTPOS Mobile Terminal Guide...

  • Page 108: Changing The Receipt Roll

    Insert the paper roll into the compartment, as shown below Step 6 If required, press the Feed key on the keypad to advance the paper Step 3 Pull the paper up towards the top of the terminal NAB EFTPOS Mobile Terminal Guide...

  • Page 109: Common Error Messages

    This is a terminal configuration issue Call the Merchant Services Centre for help to resolve the issue Contact the Merchant Services Centre to resolve any other error codes. The numbers to call are noted on page NAB EFTPOS Mobile Terminal Guide...

  • Page 110: Enable Auto-Comms Fallback

    ENABLE AUTO-COMMS FALLBACK Step 1 Step 2 Press 4 in the Menu to select Terminal Press 4 to select the Host Comms Step 3 Step 4 Host Comms mode selection displays Auto comms fallback enabled message displays NAB EFTPOS Mobile Terminal Guide...
  • Page 111 ENABLE AUTO-COMMS FALLBACK (CONTINUED) Step 5 Step 6 Press YES to recheck comms available Processing message displays Step 7 Step 8 NAB EFTPOS Mobile Terminal Guide...
  • Page 112 ENABLE AUTO-COMMS FALLBACK (CONTINUED) Step 9 Step 10 Step 11 Step 12 NAB EFTPOS Mobile Terminal Guide...
  • Page 113 Step 13 Step 14 Press YES to print comms fallback report Printing message displays NAB EFTPOS Mobile Terminal Guide...

  • Page 114: Electronic Fallback Procedure

    ELECTRONIC FALLBACK PROCEDURE In the event of the terminal being unable to communicate with NAB, (example: no signal, no response error) it will default to a ‘fallback’ situation, i.e. stores transact offline and will be updated to the server at a later time.

  • Page 115: Manual Backup Procedure

    4. Retain your electronic transaction receipts and manual transaction vouchers for a period of not less than eighteen months If any of these conditions are not met, it is possible that the transaction may be invalid and the merchant account debited for the value of the disputed transaction. NAB EFTPOS Mobile Terminal Guide...

  • Page 116: Termination Of Eftpos Merchant Service

    TERMINATION OF EFTPOS MERCHANT SERVICE Should you elect to terminate your EFTPOS merchant service with NAB, you will need to call the Merchant Service Centre to arrange for all terminals, printers, power packs and cabling to be picked up from you. You will also need to return your imprinter and any unused stationery.
  • Page 117 NOTES NAB EFTPOS Mobile Terminal Guide...
  • Page 118 © 2018 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 A131031-0818...

Table of Contents