Related Manuals for Bernafon Zerena series
Summary of Contents for Bernafon Zerena series
- Page 1 In-the-Ear Hearing Aids IIC, CIC, ITC, ITE HS, ITE FS ZERENA only for 2.4 GHz models Instructions for Use...
- Page 3 Model overview This booklet is valid for the Bernafon Zerena family in the following hearing aid models, battery sizes, and styles: Models Zerena 9 – ZR9 Zerena 7 – ZR7 Zerena 5 – ZR5 Zerena 3 – ZR3 Zerena 1 – ZR1 Battery size 2.4 GHz...
- Page 4 Introduction to this booklet This booklet shows you how to use and maintain your new hearing aid. Please read the booklet carefully including the warning sections. This will help you to achieve the full benefit of your new hearing aid. Your hearing care professional has adjusted the hearing aid to meet your needs.
- Page 5 Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing within mild to severe hearing loss. This hearing aid is intended for use by adults and children older than 36 months. I M P O R TA N T N O T I C E The hearing aid amplification is uniquely adjusted and optimized to your hearing capabilities during...
- Page 6 Identify your hearing aid For your in-the-ear hearing aid, there are several different styles available with different battery sizes. Please see the model overview for your style and battery size. This will make it easier for you to navigate through this booklet.
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Page 7: Table Of Contents
Table of contents Size 10 battery (CIC shown) Size 312 battery (ITC shown) Size 13 battery (HS shown) Identify left and right hearing aid MultiTool for handling batteries and cleaning Turn the hearing aid ON and OFF When to replace a battery Replace the battery Insert the hearing aid Remove your hearing aid... - Page 8 Using hearing aids with iPhone, iPad, and iPod touch Pairing hearing aid with iPhone Re-connect your hearing aids to your iPhone, iPad, or iPod touch Bernafon EasyControl-A app Wireless accessories Other options (optional) Tinnitus SoundSupport (optional) Guidelines for tinnitus sound generator users 44...
- Page 9 Limitation on use time Important information for hearing care professionals about Tinnitus SoundSupport Warnings related to Tinnitus SoundSupport General warnings Troubleshooting guide Water & dust resistance (IP68) Conditions of use Warranty certificate International warranty Technical information Your individual hearing aid settings...
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Page 10: Size 10 Battery (Cic Shown)
Size 10 battery (CIC shown) What it is and does Push button Sound outlet Sound out (optional) Microphone inlet Mute, change Sound in volume and program Battery drawer Contains the battery and functions as on/off switch Pull out string Vent Vent Pull out the hearing aid... -
Page 11: Size 312 Battery (Itc Shown)
Size 312 battery (ITC shown) What it is and does Push button Volume (optional) wheel Mute, change (optional) volume and Change program volume Battery drawer Contains the battery and functions as on/off switch Microphone inlet Sound in Vent Sound outlet Sound out Vent... -
Page 12: Size 13 Battery (Hs Shown)
Size 13 battery (ITE HS shown) What it is and does Push button (optional) Volume wheel (optional) Mute, change volume Change volume and program Microphone inlet Sound in Battery drawer Contains the battery Vent and functions as on/off switch Vent Sound outlet Wax filter Sound out... -
Page 13: Identify Left And Right Hearing Aid
Identify left and right hearing aid It is important to distinguish between the left and the right hearing aid as they might be shaped and programmed differently. A BLUE shell, dot or text identifies the LEFT hearing aid* A RED shell, dot or text identifies the RIGHT hearing aid* * Shell and dot is only available for IIC... -
Page 14: Multitool For Handling Batteries And Cleaning
MultiTool for handling batteries and cleaning The MultiTool contains a magnet that makes it easier to replace the battery in the hearing aid. It also contains a brush and a wire loop for cleaning and removing ear wax from your earpiece. If you need a new MultiTool, please contact your hearing care professional. -
Page 15: Turn The Hearing Aid On And Off
Turn the hearing aid ON and OFF The battery drawer is also used to switch the hearing aid on and off. To preserve the battery, make sure your hearing aid is switched off when you are not wearing it. If you wish to return to the standard settings of the hearing aid programmed by your hearing care professional, simply open and then close the battery drawer. -
Page 16: When To Replace A Battery
When to replace a battery When it is time to replace the battery, you will hear three beeps repeated at moderate intervals until the battery runs out. Three beeps* Four beeps The battery is running low The battery has run out Battery tip To make sure the hearing aid is always working, bring spare batteries with you, or replace the battery... -
Page 17: Replace The Battery
Replace the battery 1. Remove Fully open the battery drawer. Remove the battery. 2. Uncover Remove the sticky label from the + side of the new battery. Tip: Wait 2 minutes so that the battery can draw air, to ensure optimal functioning. 3. - Page 18 4. Close Close the battery drawer. The hearing aid will play a jingle through the earpiece. Hold the earpiece close to your ear to hear the jingle. The MultiTool can be used for battery change. Use the magnetic end to remove and insert batteries. The MultiTool is provided by your hearing care professional.
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Page 19: Insert The Hearing Aid
Insert the hearing aid Step 1 Place the tip of the hearing aid in your ear canal. Step 2 Gently pull your ear outwards and push the hearing aid into the ear canal, twisting slightly if necessary. Follow the natural contour of the ear canal. -
Page 20: Remove Your Hearing Aid
Remove your hearing aid Hold the hearing aid by the pull-out string (if available). Gently pull the hearing aid from the ear canal. If your hearing aid doesn’t have a pull-out string, you can remove it by pulling on the edge of the hearing aid. -
Page 21: Caring For Your Hearing Aid
Caring for your hearing aid When handling your hearing aid, hold it over a soft surface to avoid damage if you drop it. Cleaning the hearing aid Carefully brush away debris from the microphone inlets with a clean brush. Gently brush the surface. Make sure that the filters do not fall off. - Page 22 Clean the vent by pressing the brush through the hole while twisting it slightly. Vent If the vent is very small, a special tool may be required. Please consult your hearing care professional. Vent I M P O R TA N T N O T I C E Use a soft, dry cloth to clean the hearing aid.
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Page 23: Filter Replacement
Filter replacement The filters keep wax and debris from damaging the hearing aid. If the filters become clogged, please replace the filters or contact your hearing care professional. · ProWax miniFit filter protects the sound outlet. · O-Cap and T-Cap protect the microphone inlet. Please refer to the following pages for instructions on how to replace the appropriate filters. -
Page 24: Replace Prowax Minifit Filter
Replace ProWax miniFit filter New filter 1. Tool Remove the tool from the shell. The tool has two pins, one empty for removal and one with the new ProWax miniFit filter. 2. Remove New filter Push the empty pin into the ProWax miniFit filter in the hearing aid and pull it out. -
Page 25: Replace T-Cap Filter
Replace T-Cap filter (hearing aids with size 10 batteries) 1. Tool New filter Remove the tool from the packaging. The tool has two ends, one for removal and one with the new T-Cap filter. 2. Remove Push the tool fork under the top edge of the used T-Cap filter and lift it out. -
Page 26: Replace O-Cap Filter
Replace O-Cap filter (hearing aids with size 312 and size 13 batteries) 1. Tool New filter Remove the tool from the packaging. The tool has two ends, one for removal and one with the new O-Cap filter. 2. Remove Push the pointed end of the tool into the existing O-Cap filter and pull it out. -
Page 27: Flight Mode
Flight mode (hearing aids with Bluetooth and push button) ® When boarding an airplane or entering an area in which it is prohibited to radiate radio signals, for example during flight, flight mode must be activated. The hearing aid will still be working. It is only necessary to activate flight mode on one hearing aid, to turn off Bluetooth on both hearing aids. -
Page 28: Optional Features And Accessories
Optional features and accessories The features and accessories described on the following pages are optional. Please contact your hearing care professional to find out how your hearing aid is programmed. If you experience difficult listening situations, a special program may be helpful. -
Page 29: Change Programs
Change programs Your hearing aid can have up to 4 different programs. These are programmed by your hearing care professional. Press the button to change program. Use a short press if the push button is used for program change only and a long press if it is also used for volume control. - Page 30 To be filled out by the hearing care professional Program Sound you will hear When to use when activated “1 beep” “2 beeps” “3 beeps” “4 beeps” Program change: Independent Synchronized* LEFT RIGHT Short press Long press * Only available for models with NFMI...
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Page 31: Change Volume With Push Button
Change volume with push button The push button allows you to adjust the volume. You may hear a click when you turn the volume up or down. A short press on the RIGHT hearing aid increases the volume A short press on the LEFT hearing aid decreases the volume Maximum You will hear 2 beeps at... -
Page 32: Change Volume With Volume Wheel
Change volume with volume wheel The volume wheel allows you to adjust the volume. You may hear a click when you turn the volume up or down. Turn forward to turn up volume Turn backwards to turn down the volume Down... -
Page 33: Mute The Hearing Aid
Mute the hearing aid Use the mute function if you need to silence the hearing aid. Only available for hearing aids with push button. Apply a very long press (4 seconds) to the push button to mute the hearing aid. To reactivate the hearing aid, push the button briefly. -
Page 34: Using Hearing Aids With Iphone, Ipad, And Ipod Touch
For assistance in pairing and using these products with your hearing aid, please contact your hearing care professional or visit our support site at: www.bernafon.com/library. Zerena is compatible with iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, 9.7-inch iPad Pro, 12.9-inch... -
Page 35: Pairing Hearing Aid With Iphone
Pairing hearing aid with iPhone 1. Settings 2. General Bluetooth Accessibility General Open your iPhone and On the “General” go to “Settings”. screen, choose Make sure Bluetooth "Accessibility". ® is on. Then choose “General”. - Page 36 3. Accessibility 4. Prepare MFi Hearing Devices On the “Accessibility” Open and close the screen, choose battery drawer on both hearing aids, and place “MFi Hearing Devices”. them close to your iPhone. The hearing aids remain in pairing mode for 3 minutes.
- Page 37 5. Select 6. Confirm pairing Andrea’s Hearing Devices Bernafon Zerena 9 Bluethooth Pairing Request "Andrea's Hearing Devices" would like to pair with your iPhone Cancel Pair Your iPhone will detect Confirm pairing. If you the hearing aids for have two hearing aids, pairing.
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Page 38: Re-Connect Your Hearing Aids To Your Iphone, Ipad, Or Ipod Touch
Re-connect your hearing aids to your iPhone, iPad, or iPod touch When you turn off your hearing aids or Apple device, these will no longer be connected. To connect them again, turn on your hearing aids by opening and closing the battery door. The hearing aids will then automatically re-connect to your Apple device. -
Page 39: Bernafon Easycontrol-A App
Bernafon EasyControl-A app for iPhone, iPad, iPod touch, and Android™ devices offers an intuitive and discreet way to control your hearing aid. Bernafon EasyControl-A app also enables you to connect and control an endless range of other devices by linking to IFTTT via the internet. - Page 40 Please find more details here: www.bernafon.com/products/accessories. Apple, the Apple logo, iPhone, iPad, iPod touch, and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC.
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Page 41: Wireless Accessories
RC-A RC-A remote control offers the ability to change programs, adjust volume or mute your hearing aid. Bernafon EasyControl-A app Offers an intuitive and discreet way to control your hearing aids. For iPhone, iPad, iPod touch, and Android devices. -
Page 42: Other Options (Optional)
Other options Telecoil – only optional for some styles* Telecoil helps you hear better when using a telephone with a built-in loop or when you are in buildings with teleloop systems such as theaters, churches, or lecture rooms. This symbol or a similar sign is shown wherever a teleloop has been installed. -
Page 43: Tinnitus Soundsupport (Optional)
Tinnitus SoundSupport (optional) Intended use of Tinnitus SoundSupport Tinnitus SoundSupport is a tool intended to generate sounds to provide temporary relief for patients suffering from tinnitus as part of a tinnitus management program. The target population is the adult population (over 18 years old). -
Page 44: Guidelines For Tinnitus Sound Generator Users
Guidelines for tinnitus sound generator users These instructions contain information about Tinnitus SoundSupport, which may have been enabled in your hearing aids by your hearing care professional. Tinnitus SoundSupport is a tinnitus management device intended to generate sound of sufficient intensity and bandwidth to help manage tinnitus. -
Page 45: Sound Options And Volume Adjustment
Sound options and volume adjustment Tinnitus SoundSupport is programmed by your hearing care professional to match your hearing loss and preferences for tinnitus relief. It offers a number of different sound options. Together with your hearing care professional, you can select your preferred sound(s). - Page 46 Mute If you are in a program for which Tinnitus SoundSupport is activated, the mute functionality will mute only the environmental sounds, and not the sound from Tinnitus SoundSupport. See chapter: “Mute the hearing aid”. Volume adjustments with Tinnitus SoundSupport When you select a hearing aid program for which Tinnitus SoundSupport is activated, your hearing care professional can only set the push button on your...
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Page 47: Change Volume With Push Button
Change volume with push button See section “Change volume with push button” for illustration. A) How to change Tinnitus SoundSupport volume in each ear separately To increase volume (on one hearing aid only), use a short press on the push button repeatedly until desired level is reached. -
Page 48: Change Volume With Volume Wheel
Change volume with volume wheel See section “Change volume with volume wheel” for illustration. A) How to change Tinnitus SoundSupport volume in each ear separately To increase volume (on one hearing aid only), turn the volume wheel forward. To decrease volume (on one hearing aid only), turn the volume wheel backwards. -
Page 49: Hearing Aid With Bluetooth
Hearing aid with Bluetooth ® If your hearing aid has Bluetooth connection, you ® will be able to adjust the environmental sounds in a program with Tinnitus SoundSupport with EasyControl-A or SoundClip-A. EasyControl-A app for iPhone, iPad, iPod touch, and Android™... -
Page 50: Limitation On Use Time
Limitation on use time Daily use The volume levels of Tinnitus SoundSupport can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Your hearing care professional will advise you of the maximum amount of time per day you should use Tinnitus SoundSupport. -
Page 51: Important Information For Hearing Care Professionals About Tinnitus Soundsupport
Important information for hearing care professionals about Tinnitus SoundSupport Device description Tinnitus SoundSupport is a module function that can be enabled in the hearing aids by the hearing care professional. Maximum wearing time The wearing time of Tinnitus SoundSupport will decrease as you increase the level above 80 dB(A) SPL. - Page 52 · Note the max wearing time for each program for which Tinnitus SoundSupport is activated. · Write those values in the table: “Tinnitus SoundSupport: Limitation on use”, in the back of this booklet. · Instruct your patient accordingly. The Tinnitus SoundSupport is manufactured for Bernafon AG.
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Page 53: Warnings Related To Tinnitus Soundsupport
Warnings related to Tinnitus SoundSupport If your hearing care professional has activated the sound generator Tinnitus SoundSupport, please pay attention to the following warnings. There are some potential concerns associated with the use of any sound generated by a tinnitus management device. - Page 54 Maximum wearing time Always follow the maximum wearing time per day of the Tinnitus SoundSupport advised by your hearing care professional. Prolonged use may lead to worsening of your tinnitus or of your hearing loss.
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Page 55: General Warnings
General warnings You should familiarize yourself fully with the following general warnings before using your hearing aid for your personal safety and to ensure correct use. Please note that a hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. - Page 56 Choking hazards & risk of swallowing batteries and other small parts · Hearing aids, their parts, and batteries should be kept out of reach of children and anyone who might swallow these items or otherwise cause injury to themselves. · Batteries have occasionally been mistaken for pills. Therefore, check your medicine carefully before swallowing any pills.
- Page 57 General warnings Dysfunction · Be aware of the possibility that your hearing aid may stop working without notice. Keep this in mind when you depend on warning sounds (for example when you are in traffic). The hearing aids may stop functioning, for instance if the batteries have expired or if the tubing is blocked by moisture or ear wax.
- Page 58 Heat and chemicals · The hearing aid must never be exposed to extreme heat, for example, left inside a parked car in the sun. · The hearing aid must not be dried in microwave ovens or other ovens. · The chemicals in cosmetics, hairspray, perfume, aftershave lotion, suntan lotion and insect repellent can damage the hearing aid.
- Page 59 General warnings Interference · The hearing aid has been thoroughly tested for interference, according to the most stringent international standards. However, interference between the hearing aid and other devices (e.g. some mobile telephones, citizens band systems and shop alarm systems and other devices) may occur.
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Page 60: Troubleshooting Guide
Troubleshooting guide Symptom Possible causes Dead battery Clogged sound outlet No sound Clogged microphone inlet Hearing aid microphone muted Clogged sound outlet Intermittent or Moisture reduced sound Dead battery Hearing aid not inserted properly Squealing noise Ear wax accumulated in ear canal Bluetooth connection failed ®... - Page 61 Solutions Replace the battery Clean sound outlet* or replace the wax filter Clean microphone inlet* or replace filter (T-Cap or O-Cap) Un-mute the hearing aid microphone Clean sound outlet or replace the wax filter Wipe battery and hearing aid with a dry cloth Replace the battery Re-insert the hearing aid Have ear canal examined by your doctor...
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Page 62: Water & Dust Resistance (Ip68)
Water & dust resistance (IP68) Your hearing aid is dust-tight and protected against ingress of water which means it is designed to be worn in all daily life situations. Therefore, you do not have to worry about sweat or getting wet in the rain. Should your hearing aid come in contact with water and stop working, please follow these guidelines: 1. -
Page 63: Conditions Of Use
Conditions of use Temperature: +1 °C to +40 °C Operating Relative humidity: conditions 5 % to 93 %, non-condensing Temperature and humidity should not exceed the following limits for extended periods during transportation and storage: Storage and transportation Temperature: conditions –... -
Page 64: Warranty Certificate
Warranty certificate Name of owner: Hearing care professional: Hearing care professional address: Hearing care professional phone: Purchase date: Warranty period: Month: Model right: Serial no.: Model left: Serial no.: Battery size:... -
Page 65: International Warranty
International warranty Your hearing aid is covered by an international limited warranty issued by the manufacturer for a period of 12 months from the date of delivery. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not in accessories such as batteries, tubing, speakers, earpieces and filters, etc. -
Page 66: Technical Information
The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure. Due to the limited space available on the hearing aid, relevant approval markings can be found in this document. Additional information can be found in the “Product Information” on www.bernafon.com. - Page 67 USA and Canada The hearing aid contains a radio module with the following certification ID numbers: CIC NFMI instruments contain a module with: FCC ID: U6XAUCIC IC: 7031A-AUCIC ITC, ITE HS & ITE FS 2.4 GHz instruments contain a module with: Battery size 13: FCC ID: U6XAUITE13 IC: 7031A-AUITE13...
- Page 68 The manufacturer declares that this hearing aid is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Declaration of Conformity is available from the manufacturer. Bernafon AG Morgenstrasse 131 CH-3018 Bern Switzerland Waste from electronic equipment must be handled according to local regulations.
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Page 69: Your Individual Hearing Aid Settings
Your individual hearing aid settings To be filled out by your hearing care professional. Settings overview for your hearing aid Left Right Volume control Program shift Mute No Tinnitus SoundSupport Volume control indicators Beeps at min/max volume Clicks when changing volume Beeps at preferred volume... - Page 70 Description of symbols used in this booklet or on the packaging label Warnings Text marked with a marking symbol must be read before using the product. Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol.
- Page 71 Bluetooth logo ® Registered trademark of Bluetooth SIG, Inc. ® where any use of such requires a license. Made for iPod, iPhone, and iPad Indicates that the device is compatible with iPod, iPhone and iPad. Description of symbols used on the packaging label.
- Page 72 Tinnitus SoundSupport: Limitation on use No limitation on use Start-up volume Max volume Program (Tinnitus) (Tinnitus) hours hours per day per day hours hours per day per day hours hours per day per day hours hours per day per day Ref.
- Page 73 < > 8,15 mm Placeholder for FSC logo < 15 mm >...
- Page 74 Toll Free 0800 442 257 info@bernafon.co.nz United Kingdom Bernafon UK South Africa Cadzow Industrial Estate Bernafon South Africa (Pty) Ltd 39 Van Vuuren Street Off Low Waters Road Hamilton Constantia Kloof ML3 7QE Scotland 1709 Phone + 44 1698 285 968 Phone + 27 11 675 6104 info@bernafon.co.uk...
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