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Table of Contents
Related Manuals for Bernafon VÉRITÉ 9
Summary of Contents for Bernafon VÉRITÉ 9
- Page 1 VÉRITÉ 9 VÉRITÉ 7 VÉRITÉ 5 Receiver-in-the-ear INSTRUCTIONS FOR USE...
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Page 3: Table Of Contents
TABLE OF CONTENTS Introduction Instrument overview Ear piece overview Battery exchange ON/OFF Placement Removal Changing programs Changing the volume level Operating the instruments with remote control 18 Operating the instruments with SoundGate Data logging and learning Instrument care Using your hearing instruments... - Page 5 Using the telephone Accessories Environmental protection Product approval, markings and compliance Cell phone and hearing instrument compatibility International warranty General warnings and safety guidelines Troubleshooting Compliance with requirements for Europe Compliance with radio communications requirements for the USA and Canada Your hearing instrument configuration Service...
- Page 6 Congratulations on the purchase of your new B ernafon hearing instruments. With a little practice, you will soon be on your way to better hearing. Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries.
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Page 7: Introduction
Introduction The following instruments are covered in these instructions: Vérité Receiver-in-the-ear VE9 MR VE7 MR VE5 MR... -
Page 8: Instrument Overview
Instrument overview 1 Program button 7 Shell 2 Connector plug 8 Battery drawer 3 Wire 9 Wind filter 4 Left/Right indicator 10 Housing 5 Speaker 11 Ear grip 6 Speaker unit size marking 12 NoWax filter... -
Page 9: Ear Piece Overview
Ear piece overview Domes, micro molds and power molds are ear pieces used to secure the speaker in your ear canal and to protect the sound outlet (20) from wax. The micro mold has a marking (21) (red = right; blue = left). The marking should point upwards in the ear canal. The removal tab (22) is for easy removal. Open dome Tulip dome Micro mold Power mold... -
Page 10: Battery Exchange
Battery exchange Your hearing instrument needs a size 312 battery. To insert a new battery: 1) Use your fingernail to gently swing the battery drawer fully open, but do not force it. 2) T ake out the used battery. 3) R emove the sticker from the new battery (if applicable). 4) P lace the fresh battery into the drawer with the flat, smooth side up (“+” sign) as shown in the drawing. 5) Close battery drawer securely. Note: Vérité will not work if the battery is inserted incorrectly and may be damaged. Correct battery insertion is very important. -
Page 11: Important Battery Information
Important battery information • Battery life will vary with conditions of use (batteries will run down faster in noisy environ- ments). • Always keep spare batteries on hand. • A used battery should be replaced immediately. • If you are not going to use your hearing instru- ments for a few days, remove the batteries. • Any moisture found on a battery should be wiped off immediately with a soft cloth. • Used batteries should be returned to your battery supplier or hearing care professional for safe disposal. • Never dispose of batteries by burning them. They may explode and cause injury. • Never dispose of batteries with household waste. They cause environmental pollution. Note: Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime. -
Page 12: On/Off
ON/OFF Close the battery compartment completely until a click is felt. The hearing instrument will then make a long beep. OFF: Open the battery door slightly with your finger until a click is felt. Keep your hearing instrument switched off when not worn. For protection, place it in the product case. Important: Never force the battery drawer open or closed. -
Page 13: Placement
Placement It takes patience and practice to insert your speaker correctly. If you have difficulty, please consult your hearing care professional. • Look for the side marking: left = blue; right = red. • Make sure the dome is pushed firmly onto the speaker. • Position the hearing instrument behind your ear. • Grasp the speaker between thumb and index finger. The dome or micro mold should point towards the ear canal opening. Gently push the speaker into your ear canal, until the wire sits flush against the side of your head. - Page 14 • If you have an ear grip attached to the speaker, gently push it into your ear as shown. • When looking in the mirror the device should be almost invisible. Important: Never insert the speaker in the ear canal without the dome attached. Do not force the speaker too deeply into your ear canal. Do not apply any lubrication to the ear piece as this may damage the speaker.
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Page 15: Removal
Removal To remove the speaker, grasp the wire with thumb and index finger. Do not pull on the ear grip. Gently pull the speaker out of your ear. If the dome is not correctly attached and falls off in the ear canal, please see your medical practitioner. Important: Do not remove by pulling on the hearing instrument, as the speaker may be damaged at the connector. -
Page 16: Changing Programs
Changing programs Your hearing instrument can be configured with 1 to 4 listening programs (depending on model). Please see page 51 to find out which programs have been configured for your hearing instrument. You can change programs as follows: Push button A press on the button will cause the program to change. This may take some seconds until you hear the program change. The number of beeps you h ear will tell you which program you are in. RC-P or SoundGate The program can be changed with either of these devices. Please see pages 18 and 19 for instructions. -
Page 17: Changing The Volume Level
Changing the volume level The hearing instrument automatically adjusts the volume to the changing sound environment. If you desire to manipulate the volume yourself, you may use the optional RC-P remote control or the SoundGate communication device for this pur- pose. Please follow the detailed directions in the instructions for use included with these devices. Note: Your hearing instrument automatically re- turns to a preset loudness level when it starts, the battery is low, or when the program is changed. If you find that you frequently need to turn the volume up or down, your hearing care professional may need to adjust your settings. -
Page 18: Operating The Instruments With Remote Control
Operating the hearing instruments with the optional RC-P remote control If you have purchased a remote control you can use it to change programs, adjust the volume level up and down, or mute the hearing instruments. For complete operating instructions, please read the separate RC-P remote control instructions for use booklet. 1 Program cycle button 2 Volume control 3 Mute button 4 Status light... -
Page 19: Operating The Instruments With Soundgate
Operating the instruments with the optional SoundGate communication device (VE9 MR and VE7 MR instruments only) If you have purchased a SoundGate you may use it to operate functions such as program changes and volume adjustments. In addition, the SoundGate serves as a link between your h earing instruments and external sources such as music players, cell phones, computers, etc. For complete operating instructions, please read the separate SoundGate instructions for use b ooklet. SoundGate (optional) 1 Volume control and program change 2 Phone 3 Music connection e.g. MP3 player 4 Bluetooth ® music/audio 5 Battery indicator... -
Page 20: Data Logging And Learning
Data logging and learning Data logging The data log automatically stores information about your use of the hearing instruments such as changes made to the volume control, hours of wear, etc. This information can be used by your hearing care professional to adjust your instru- ment. If you do not want this feature to be active, please ask your hearing care professional to turn it off. Data learning VE9 MR and VE7 MR instruments are equipped with data learning. Your hearing care professional can activate this feature to help to customize your hearing instrument. When data learning is ope- rating, the instrument keeps track of how often and how much you adjust the volume control and “learns” your preferred setting. This new setting can be made permanent during your follow-up visit to your hearing care professional. -
Page 21: Instrument Care
Instrument care Healthy ears produce a waxy substance that can block your speaker. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your instruments. Every night • Check your hearing instrument for ear wax and wipe it clean with a cloth or tissue. • Clean the speaker unit and dome with a cloth or tissue. If you find earwax remaining on the dome, exchange it. When the dome comes off, never put it back onto the speaker, but replace it with a new one. • Open the battery drawer fully to allow air to circulate. • A dry storage kit is recommended to remove any moisture that may have accumulated in the instrument. - Page 22 General care instructions Treat Vérité like other delicate electronic devices (check safety guidlines on page 39) and make sure the instrument and the speaker do not get in con- tact with moisture or water. - Always clean and dry your hands thoroughly before manipulating the instrument. - Do not use Vérité without a dome or mold. - Do not pull the speaker off the hearing instru- ment. Should the speaker detach from the instrument, ask your hearing care professional for support. - Never mount a used dome on the speaker.
- Page 23 Exchanging the dome The dome should be changed regularly. The frequency of dome changes will depend on how fast ear wax builds up on the dome. We suggest to exchange your dome with every battery change. Spare domes can be obtained from your hearing care professional. • Clean your hands thoroughly before replacing the dome. Never change the dome with wet or dirty fingers. • Push the new dome as far as possible onto the speaker. • Make sure the dome is pushed firmly onto the speaker. Warning If the dome is not securely attached to the speaker, it could fall off in your ear canal. If this happens, please see your medical practitioner.
- Page 24 Replacing the dome Replace the dome of your hearing instrument with every battery change. This will help to prolong the lifetime of your speaker. 1) Hold the end of the dome between your fingers and pull it off. 2) Take a fresh dome out of the package. 3) Place the new dome on the speaker so it fits securely.
- Page 25 Cleaning the custom mold Clean your custom mold after every use by wiping it with a dry cloth. In most cases, there is a hole through the custom mold (below the speaker unit). This is the vent. If the vent is plugged with wax, insert the cleaning tool (supplied) from the opposite end (nearest the speaker wire), and push through to remove the wax. Replace the wax protection (WaxStop) whenever needed following this procedure: 1) Take the stick with the new WaxStop on it (1). On the opposite end is a removal socket for the used WaxStop (2).
- Page 26 2) Insert the removal socket (2) into the opening of the used WaxStop and pull it slowly out. Keep the stick straight. 3) To insert the new WaxStop turn the stick around and place the new filter in the sound outlet and gently remove the stick. 4) A WaxStop cannot be reused; throw the stick away.
- Page 27 Avoid heat, humidity and chemicals • Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc. • Avoid exposing your instruments to moisture i.e. steambaths, showers, heavy rain, etc. • Never attempt to dry your instruments with a hair dryer, microwave oven, etc. • Remove your instruments before applying a ftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow the product to dry before wearing your instruments. • Protect your instruments by keeping them in the case when you are not wearing them.
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Page 28: Using Your Hearing Instruments
Using your hearing instruments Hearing instruments do not restore perfect hear- ing. They make sounds louder and help you make the most of the hearing you have. While some immediate benefit is usually noticed, it often takes several weeks for your brain to adapt to the new sounds. The following tips will help you learn to use your hearing instruments. If you have trouble adjusting to them, consult your hearing care professional. Getting started • Wear your instruments at home in a quiet environment. Have a conversation with one person or listen to a news program on TV. • You will benefit most if you wear your instru- ments all day long. Increase the time each day, until you are comfortable wearing them for several hours at a time. - Page 29 • You may notice that your own voice sounds louder. If the voices of others are at a comfort- able level, try speaking at a lower volume. • Sounds like footsteps, chirping birds, rustling paper, etc. may seem quite loud at first because you probably haven’t heard them for a while. They will soon fade to the background. Dining out • Start with a quiet restaurant (no music or enter- tainment). • Request a table away from the kitchen and other noisy areas. • Conversation will be easier in a smaller group. In the car • Sit with your better ear towards the center of the car, if possible. • Turn off the radio. • Keep the windows closed to minimize traffic, road and wind noise.
- Page 30 Attending theatre, concerts, lectures, etc. • Try to sit with your better ear closer to the sound source, if possible. • Become familiar with the program in advance to make it easier to follow. At work • Inform your co-workers about your hearing loss. • If you hear only part of a conversation, repeat what you have heard and ask for any missing information.
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Page 31: Using The Telephone
Using the telephone • Hold the receiver close to the microphone inlet of your hearing instrument. If this causes whistling, move the receiver away a small distance. • Before purchasing a mobile phone, test it with your hearing instrument. • People with a greater degree of hearing loss may need a volume control on the telephone. -
Page 32: Accessories
Accessories Bernafon offers a wide range of optional acces- sories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accesso- ries are available: • Remote control (RC-P) • SoundGate communication device (for wireless connection to cell phones, music players, etc.) • TV adapter (for wireless connection to your television via the SoundGate) • Phone adapter (for wireless connection to your landline phone via the SoundGate) • Cleaning and drying kit For further information on accessories please contact your hearing care professional. -
Page 33: Environmental Protection
Environmental protection Your hearing instruments contain electronic c omponents subject to the Directive 2002/96/EC on waste electrical and electronic equipment. Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hear- ing care professional for disposal. -
Page 34: Product Approval, Markings And Compliance
Product approval, markings and compliance All Bernafon Vérité hearing instrument models comply with international standards concerning electromagnetic compatibility. Due to the limited size available on the instruments all relevant a pproval markings are found in this document. Electromagnetic interference Your hearing instrument has been thoroughly tested for electromagnetic interference. However, some products may emit electromagnetic energy causing unforeseen interference with hearing instruments. Examples include induction cooking appliances, shop alarm systems, mobile phones, fax machines, personal computers, X-rays, CT scans, etc. Even though your hearing instruments are designed to comply with the most stringent international standards of electromagnetic compatibility, they may emit electromagnetic energy that can cause interference with other devices. - Page 35 Your hearing instruments may contain a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic field strength of the transmitter is < –42 dBμA/m @ 10 m. The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instrument is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.
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Page 36: Cell Phone And Hearing Instrument Compatibility
Cell phone and hearing instrument compatibility Some hearing instrument users have reported a buzzing sound in their instruments when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible. The compatibility of a particular hearing aid and cell phone can be predicted by adding the r ating for the hearing aid immunity to the rating for the cell phone emissions (ANSI C63.19-2006 A merican National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids). For example, the sum of a hearing aid with a rating of 2 (M2/T2) and a telephone with a rating of 3 (M3/T3) would result in a combined rating of 5. According to the standard, any combined rating that equals at least 5 would provide “normal use”; a combined rating of 6 or greater would indicate “excellent performance.”... - Page 37 The immunity of your Vérité hearing instrument is at least M2/T2. The equipment performance measurements, categories and system classifica- tions are based upon the best information available but Bernafon cannot guarantee that all users will be satisfied.
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Page 38: International Warranty
International warranty Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, earmolds, etc. This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have been repaired by nonauthorized service personnel. Please review the warranty with your hearing care professional and make sure that your warranty card is completed correctly. -
Page 39: General Warnings And Safety Guidelines
General warnings and safety guidelines Hearing instruments and batteries can be danger- ous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality. Familiarize yourself completely with the following general warnings before using your hearing instru- ments. • Hearing instruments should be used only as d irected and adjusted by your trained hearing care professional. Misuse or improper adjust- ments can result in sudden and permanent hearing loss. • Hearing aids will not restore normal hearing or prevent hearing loss resulting from organic conditions. • Never allow others to wear your hearing instru- ments, because they are adjusted for your hear- ing requirements and may permanently damage another person’s hearing. - Page 40 • A slap to your ear while wearing the instrument could be harmful. Avoid wearing your hearing instrument while playing contact sports (e.g. rugby, football etc.). • Be aware that use of a hearing instrument may cause excess earwax to build up in the ear canal which may require removal by a trained medical professional. • In rare cases, a hearing aid or earmold may cause a discharge from the ear or allergic reaction. See a physician immediately if these conditions occur. • An earmold is a custom-made product. If you experience discomfort or irritation of your ear, please see your hearing care professional imme- diately for modification of the earmold. • Hearing instruments, their parts and batteries should be kept out of reach of infants, children and anyone who might swallow these items or otherwise cause themselves injury. • Discard batteries and keep them out of sight of infants, small children, persons of mental incapacity or pets.
- Page 41 • Clean your hearing instruments and their parts on a regular basis as recommended. Micro- organ i sms from unclean instruments may cause skin irritations. • Be careful with leaking battery liquid, as it is a hazardous substance. • Never try to recharge non-rechargeable batteries. • Never change the battery or adjust the controls of the hearing instrument in front of infants, small children and persons of mental incapacity. • Never put your hearing instrument or batteries in your mouth, they could easily be swallowed. • Keep batteries away from medications. Batteries are easily mistaken for pills. • In case a battery or hearing instrument is s wallowed, see a doctor immediately. • Be aware of the possibility that your instruments may stop functioning without notice. Keep this in mind while you circulate in traffic or otherwise depend on warning sounds.
- Page 42 • Traffic or other warning sounds may also be r educed in level by a directional microphone when these sounds are coming from behind you. • Never insert cleaning tools into the sound outlet or microphone inlet. This could damage the hearing instruments.
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Page 43: Troubleshooting
Troubleshooting Domes Symptom Potential solution No or too little sound Dome blocked Exchange dome by earwax Battery low or dead Exchange battery Dome fell off during removal Dome was not sitting Carefully remove correctly on speaker unit dome if you cannot reach it contact your medical professional Device beeps Low battery Change battery Device whistles Speaker and dome Reposition not fully inserted... - Page 44 Custom molds Symptom Potential solution No or little sound Mold blocked Clean mold with by earwax dry cloth and replace wax filter Wax filter blocked Replace wax filter by earwax Battery low or dead Change battery Device beeps Low battery Change battery Device whistles Speaker and mold Reposition not fully inserted...
- Page 45 Generic issues No sound Press any button on Device muted the RC-P remote con- trol or hearing instru- ment to unmute Device off Switch on Speaker blocked Consult hearing care professional for changing...
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Page 46: Compliance With Requirements For Europe
Compliance with requirements for Europe This device is in conformance with the require- ments of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certified by applying the f ollowing marking: This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and t elecommunications terminal equipment, R&TTE. It operates as an inductive application in a h armonized frequency band according to the Commission Decision 2008/432/EC and may be used in all member states of the EU and EFTA. This is certified by applying the following marking:... - Page 47 Declaration of conformity is available at: Bernafon AG Morgenstrasse 131 3018 Bern Switzerland...
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Page 48: Compliance With Radio Communications Requirements For The Usa And Canada
Compliance with radio communi- cations requirements for the USA and Canada Bernafon AG Vérité hearing instrument models VE9 MR; VE7 MR; VE5 MR FCC ID U6XFURITE1 IC: 7031A-FURITE1 Statement of compliance: This device complies with part 15 of the FCC R ules and RSS-210 of Industry Canada. Operation is s ubject to the following two conditions: (1) T his device may not cause harmful interference, (2) T his device must accept any interference r eceived, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. - Page 49 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate r adio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communica- tions. However, there is no guarantee that inter- ference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be de- termined by turning the equipment off and on, the user is encouraged to try to correct the inter- ference by one or more of the following measures: – Reorient or relocate the receiving antenna. – I ncrease the separation between the equipment and receiver. – C onnect the equipment into an outlet on a circuit different from that to which the receiver is connected. – C onsult the dealer or an experience radio/TV technician for help.
- Page 50 Caution: Changes or modifications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
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Page 51: Your Hearing Instrument Configuration
Your hearing instrument configuration Available programs Your hearing instruments are programmed in the following way: Program Beeps Function 4 *) *) not available for VE5 MR Right and left instruments synchronized When this feature is active, changes made to one instrument are automatically made in the other through a wireless communication link. M Active M Inactive... -
Page 52: Service
Service If none of the actions, listed on the previous pages, solve the problem, contact your hearing care professional. Do not attempt to repair your hearing instruments yourself. Place stamp with dispenser name and address here:... - Page 53 Notes...
- Page 54 Notes...
- Page 56 Australia New Zealand Bernafon Australia Pty. Ltd. Bernafon New Zealand Ltd. 12/97 Castlemaine Street Level 1, Building F Milton QLD 4064 27-29 William Pickering Drive Freecall 1800 809 111 Albany, Auckland 0632 Phone +61 7 3250 0300 Toll Free 0800 44 22 57 Fax +61 7 3250 0372 Telephone +64 9 415 7917 Fax +64 9 415 7916 www.bernafon.com.au www.bernafon.co.nz Canada Bernafon Canada Ltd. United Kingdom 500 Trillium Drive, Unit 15 Bernafon UK Kitchener, Ontario Cadzow Industrial Estate Canada N2R 1A7 Off Low Waters Road Phone +1 519 748 6669 Hamilton Toll Free +1 800 265 8250 ML3 7QE Scotland Toll Free Fax +1 888 748 9158 Phone +44 1698 285 968 www.bernafon.ca Fax +44 1698 421 456 www.bernafon.co.uk...
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