Vxrail Support; Dell Emc Support Account; Registering For Online Support; Accessing Dell Emc Support From Vxrail Manager - Dell EMC VxRail Appliance Operation Manual

VxRail support

Dell ProSupport provides single-source support for all VxRail hardware and software
components. Dell ProSupport provides priority access to highly trained VxRail engineers
available around the clock and across the globe, so that you can maintain the highest level of
productivity and minimize disruption. Available by phone, chat, or instant message, Dell
ProSupport includes access to online support tools and documentation, rapid on-site parts
delivery and replacement, access to new software versions, assistance with operating
environment updates, and remote monitoring, diagnostics and repair through Dell EMC Secure
Remote Services (ESRS).

Dell EMC support account

A Dell EMC Support account provides direct online access to the following resources:
 Product license files and software updates
 Product documentation
 SolVe Desktop with detailed procedures component replacement and software upgrades
 VxRail community
Users with a Dell EMC Support account can add support credentials to VxRail Manager and
then access support resources directly from VxRail Manager.

Registering for online support

1. Point your web browser to
2. Click Register here.
3. Fill in the required information.
Dell EMC Support sends you a confirmation email, typically within 48 hours.

Accessing Dell EMC Support from VxRail Manager

The VxRail Manager Support tab displays support status information, as well as support
resources and links. The screenshot below shows the operations available from the Support
tab.
10 | Dell EMC VxRail Appliance Operations Guide
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