Subaru starlink Owner's Manual
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Subaru starlink Owner's Manual

Subaru starlink Owner's Manual

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Welcome to SUBARU STARLINK ......................................................................4
The SUBARU STARLINK Experience ..............................................................5
How to Enroll .....................................................................................................6
SUBARU STARLINK ..........................................................................................7
STARLINK Safety Plus ..................................................................................7
STARLINK Security Plus ...............................................................................7
STARLINK Concierge ...................................................................................7
WiFi Hotspot .................................................................................................7
SUBARU STARLINK Features List ....................................................................8
Accessing SUBARU STARLINK Features ......................................................... 9
Making Ownership Easy ..................................................................................10
Setting or changing your PIN ........................................................................... 11
Advanced Automatic Collision Notification .......................................................12
SOS Emergency Service .................................................................................13
Enhanced Roadside Assistance ......................................................................14
24-Hour Roadside Assistance .........................................................................15
Diagnostic Alerts ..............................................................................................16
Vehicle Health ..................................................................................................16
Maintenance Notifications ...............................................................................16
Service Appointment Scheduler ......................................................................17
Stolen Vehicle Recovery Plus ..........................................................................18
Stolen Vehicle Immobilizer ...............................................................................18
Vehicle Security Alarm Notification ..................................................................19
Remote Services .............................................................................................20
Remote Engine Start with Climate Control .................................................20
Remote Door Lock & Unlock .......................................................................22
Remote Horn & Lights ................................................................................23
Remote Vehicle Locator ..............................................................................24

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  • Page 1: Table Of Contents

    STARLINK Security Plus ................7 STARLINK Concierge ...................7 WiFi Hotspot ....................7 SUBARU STARLINK Features List ..............8 Getting Started is Easy Accessing SUBARU STARLINK Features ............9 MySubaru Making Ownership Easy ..................10 Setting or changing your PIN ................11 SUBARU STARLINK Features STARLINK Safety Plus Advanced Automatic Collision Notification ............12...
  • Page 2 Curfew Alert ....................27 STARLINK Concierge We’re Here to Help ...................28 Destination to Vehicle ..................29 WiFi Hotspot ......................30 SUBARU STARLINK System Update ..............31 Index ........................32 Troubleshooting ....................33 Communication Error Codes ................34 FAQs ........................35 This device complies with Part 15 of the FCC Rules. Operation is subject to the...

  • Page 3: Foreword

    Foreword Welcome to SUBARU STARLINK For over 50 years, Subaru has been designing vehicles to help protect you and your passengers. Building on our long history of engineering safe vehicles, we are pleased to bring you SUBARU STARLINK vehicle technology, that provides additional security and peace of mind you’ve come to expect from Subaru.

  • Page 4: Introduction The Subaru Starlink Experience

    Enhanced Roadside Assistance or Concierge Services. If you do not choose a service then Roadside Assistance will automatically be called in approximately 10 sec. * In order to utilize these services, you must be an active STARLINK subscriber.

  • Page 5: Subaru Starlink Enrollment How To Enroll

    STARLINK Safety Plus, STARLINK Security Plus and STARLINK Concierge subscription. To enroll in SUBARU STARLINK, you first need to create or update your MySubaru account. MySubaru is the owners portal for all things about your Subaru vehicle.

  • Page 6: Subaru Starlink

    SUBARU STARLINK SUBARU STARLINK With SUBARU STARLINK you are given the freedom to choose a package with the features that you want. To see the current plans and package details please visit the MySubaru website (MySubaru.com) or MySubaru Mobile App.

  • Page 7: Subaru Starlink Features List

    SUBARU STARLINK SUBARU STARLINK Features List STARLINK Safety Plus SOS Emergency Assistance Enhanced Roadside Assistance Advanced Automatic Collision Notification (AACN) Maintenance Notifications Vehicle Health Report Remote Vehicle Condition Check Service Appointment Scheduler STARLINK Security Plus Stolen Vehicle Recovery Plus Stolen Vehicle Immobilizer Vehicle Security Alarm Notifications Remote Lock &...

  • Page 8: Getting Started Is Easy

    The MySubaru website (MySubaru.com) and MySubaru Mobile App are your portal to remote services, user preferences as well as other convenient features enabled by your STARLINK subscription. All you need to do is log on to the website or mobile app to access the following features: •...

  • Page 9: Mysubaru

    The connection between you and your vehicle has never been simpler and the MySubaru website (MySubaru.com) and MySubaru Mobile Application are the best way to stay in touch with your Subaru vehicle. From MySubaru you can access the following information and services: •...

  • Page 10: Setting Or Changing Your Pin

    MySubaru Setting or changing your PIN In order to protect your privacy and vehicle information, a secure STARLINK Personal Identification Number (PIN) is required to use many of the STARLINK features and the MySubaru Mobile App. • You will be asked to set your STARLINK PIN, security questions or verification process during the STARLINK enrollment process •...

  • Page 11: Subaru Starlink Features

    NOTE At any time after initiating a voice call you can adjust the volume of the call by using the volume knob on your vehicle’s head unit. *In order to utilize these services, you must be an active STARLINK subscriber.

  • Page 12: Sos Emergency Service

    NOTE At any time after initiating a voice call you can adjust the volume of the call by using the volume knob on your vehicle’s head unit. *In order to utilize these services, you must be an active STARLINK subscriber.

  • Page 13: Enhanced Roadside Assistance

    • With STARLINK, the advisor will be able to inform Roadside Assistance of your exact location • To cancel an Enhanced Roadside Assistance call, press and hold the blue i-button for approximately 2 seconds or press the “End Call”...

  • Page 14: 24-Hour Roadside Assistance

    Enhanced Roadside Assistance PHEV - Remote Battery Charge Stolen Vehicle Immobilizer 24-Hour Roadside Assistance Along with Enhanced Roadside Assistance, SUBARU STARLINK provides 24-Hour Automatic Collision Notification PHEV - Remote Climate Control Vehicle Security Alarm Notifications Roadside Assistance from the MySubaru website or Mobile App. Getting help is as easy as calling from your phone or sending a request through MySubaru.

  • Page 15: Diagnostic Alerts

    With more serious issues, the SUBARU STARLINK Service Appointment Scheduler will display on the head unit and assist you in scheduling an appointment at your preferred Subaru Retailer.

  • Page 16: Service Appointment Scheduler

    Mobile App or the vehicle’s head unit. Getting your Subaru vehicle to the Subaru professionals for service is easy, no matter where you are. If you are away from your preferred Retailer for service, you can always use Service Appointment Scheduler to locate any of our certified Subaru Retailers near your location.

  • Page 17: Starlink Security Plus

    STARLINK Security Plus Stolen Vehicle Recovery Service Stolen Vehicle Recovery Plus If your Subaru vehicle is ever stolen, you can get extra peace of mind knowing that Stolen Vehicle Immobilizer a SUBARU STARLINK Customer Care Advisor will work with local law enforcement to help attempt to recover your vehicle.

  • Page 18: Vehicle Security Alarm Notification

    SUBARU STARLINK Features Vehicle Security Alarm Notifications Vehicle Security Alarm Notification Your SUBARU STARLINK system will automatically notify you when your Remote Climate Control / Heated Seats security alarm is activated. When your security alarm is triggered, this feature will automatically notify any preselected persons of your choice by text message, email or push notification.

  • Page 19: Remote Services

    MySubaru website (MySubaru.com) or MySubaru Mobile App. Choose your preferred heating or air conditioning settings to help bring the interior temperature to a more comfortable level before you enter. SUBARU STARLINK Remote Engine Start with Climate Control gives you more options to make sure your drive is convenient and comfortable.
  • Page 20 If your vehicle has not been started for 14 days • Weak signal area NOTE Depending on how your vehicle is equipped, some features might not be available. Check with your Retailer or MySubaru to see what SUBARU STARLINK features are applicable to your vehicle.

  • Page 21: Remote Door Lock & Unlock

    With the Remote Door Lock & Unlock feature, you can lock or unlock your vehicle door from virtually anywhere via the MySubaru website (MySubaru.com), MySubaru Mobile App, or dialing 1-855-753-2495. In order to use this feature, a STARLINK Personal Identification Number (PIN) is required.

  • Page 22: Remote Horn & Lights

    • Choose “Horn & Lights or just “Lights” • Set a time delay, if desired • Enter your STARLINK PIN • The command will be sent to your vehicle • Your Lights or Horn & Lights will be activated NOTE This feature will not work under the following conditions: •...

  • Page 23: Remote Vehicle Locator

    • Select “Remote Services” • Select “Locate Vehicle” • Enter your STARLINK PIN • The command will be sent to your vehicle • Your vehicle’s location will then display on the map By phone: Dial toll-free 1-855-753-2495 and follow the voice prompts.

  • Page 24: Vehicle Alerts

    Vehicle Alerts You can always monitor the safety of your teenage drivers and your vehicle with SUBARU STARLINK Vehicle Alerts. Choose from Boundary Alert, Speed Alert and Curfew Alert to reinforce responsible driving habits while your children are behind the wheel.

  • Page 25: Speed Alert

    Choose a saved Speed Alert and select it. Swipe right and choose “Send to Vehicle” . (Only one saved Speed Alert can be active at a time) • Enter your STARLINK PIN • The selected Speed Alert will be sent to your vehicle •...

  • Page 26: Curfew Alert

    Choose a saved Curfew and select it. Swipe right and choose “Send to Vehicle” . (Only one saved Curfew can be active at a time) • Enter your STARLINK PIN • The selected Curfew will be sent to your vehicle •...

  • Page 27: Starlink Concierge

    Need to find a new French restaurant for your anniversary? All you need to do is ask. SUBARU STARLINK Concierge service can also help schedule a service appointment at any Subaru Retailer.

  • Page 28: Destination To Vehicle

    Need assistance locating a Destination while on the road? A Concierge Call Center Agent is able to help you search for any Destination and send it to your vehicle’s navigation system. With SUBARU STARLINK Concierge, locating a Destination is easy: •...

  • Page 29: Wifi Hotspot

    SUBARU STARLINK’s in-vehicle WiFi Hotspot keeps you and your family connected using AT&T’s 4G LTE nationwide cellular network. Whether watching movies, playing games or even listening to music, your family won’t miss a beat with SUBARU STARLINK’s in-vehicle WiFi Hotspot.

  • Page 30: Subaru Starlink System Update

    System Updates will only display when you turn your vehicle off and update while you’re away. This will minimize any interruptions to your STARLINK services, so the next time you enter your vehicle the system is ready for the trip ahead.

  • Page 31: Index

    SOS Emergency Service ..................13 Speed Alert ....................... 26 Stolen Vehicle Recovery Plus ................... 18 Stolen Vehicle Immobilizer ..................18 SUBARU STARLINK System Update ............... 31 Troubleshooting ......................33 Vehicle Health ......................16 Vehicle Security Alarm Notification ................19 WiFi Hotspot ......................30...

  • Page 32: Troubleshooting

    Troubleshooting Troubleshooting If there is a problem with SUBARU STARLINK, start by checking the table below. Symptom Possible Cause Solution A subscription to the Sign up for a subscription SUBARU STARLINK to the SUBARU service has not been STARLINK service.

  • Page 33: Communication Error Codes

    If possible, move the vehicle to an area where the signal The SUBARU STARLINK service is strength may be better and unavailable communication will be restored or contact your Subaru Retailer for an inspection.

  • Page 34: Faqs

    – STARLINK Safety Plus, Security Plus and Concierge features can be accessed via the MySubaru website (MySubaru.com) or MySubaru Mobile App. If subscribed your vehicle can connect with a STARLINK Customer Care Advisor via the red SOS button or blue i-button on your overhead console. SOS/i-button Connection with a Customer Agent is not limited to any STARLINK subscription plan.
  • Page 35 The SUBARU STARLINK App is your link to SUBARU STARLINK in-vehicle technology that offers cloud services via your smartphone and cellular network data plan. It provides hands-free connectivity and entertainment for your next adventure.
  • Page 36 FAQs What are the SUBARU STARLINK Safety Plus, Security Plus and Concierge features? SUBARU STARLINK Safety Plus gives you peace of mind in case an emergency occurs when you are in your vehicle. SUBARU STARLINK Security Plus features provide Stolen Vehicle Recovery Plus with Immobilizer and Security Alarm Notifications.
  • Page 37 How does Stolen Vehicle Recovery Plus work with local law enforcement to help recover my Subaru vehicle? If your Subaru vehicle is stolen, you will need to first file a police report with local law enforcement. The SUBARU STARLINK Customer Care Advisor will need a police report number to help local law enforcement find the location of your vehicle.
  • Page 38 SUBARU STARLINK equipment is covered under the 3-Year/36,000-Mile Subaru Limited Warranty. The information contained in this SUBARU STARLINK manual was correct at the time of printing. However, specifications and equipment can change without notice. Subaru reserves the right to change product specifications and equipment at any time without incurring obligations.

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