Temperature Issues; Grill Or Platen Too Hot; Grill Or Platen Too Cool; Unable To Reach Or Maintain Temperature - Garland XPE12 Installation, Operation And Maintenance Manual

Troubleshooting

Temperature Issues

Problem

Grill or platen too hot

Grill or platen too cool

Unable to reach or maintain
temperature

User Interface Issues

Problem

No sound

Screen locked out, frozen, non-
responsive to touch

Touch screen rebooting

Unable to read USB

Unable to load USB files

60
Cause
Recipe set points are high
Temperature calibration incorrect
Thermocouple wiring incorrect
Recipe set points are low
Kitchen ventilation affecting temperatures
Temperature calibration incorrect
Contact or disengaged
Temperature calibration incorrect
Cause
Volume set too low
Software issue
Main power lost
Flash drive faulty
Flash drive full (when attempting to collect log
file)
USB cable disconnected
Flash drive faulty
Files on flash drive incorrect or corrupt
Correction
Use temperature status screen to check zone
temperatures versus set point.
Reset offsets to default value and verify
temperatures (default = 0° offset).
Select the temperature status screen. Place a
wet rag onto each thermocouple location and
watch for a temperature drop at that zone.
Use temperature status screen to check zone
temperatures versus set point.
Check whether cool or high volumes of air are
directed towards the unit.
Reset offsets to default value and verify
temperatures (default = 0° offset).
Turn main power switch off and on, and listen
for contact or disengaging.
Reset offsets to default value and verify
temperatures (default = 0° offset).
Correction
Set volume to high.
Turn off unit using main power switch, turn
on after 10 seconds. If not working, connect a
mouse to the USB port and check for pointer
movement.
Use voltmeter to confirm main power
connected and live.
Retry with known good quality flash drive.
Delete all files on flash drive and retry.
Check if USB connector is seated properly.
Retry with known good quality flash drive.
Delete all files on flash drive and reload update
files.
Part #: GAR_IOM_ 4532522 Rev 08—6/17
Section 5