ooma HD3 Quick Start Manual

Package Contents
Quick Start Guide
Ooma
HD3 Handset™
Getting Started
You're just a few quick steps from making and receiving calls on your
new Ooma HD3 Handset. This handset is the perfect companion to
the Ooma Telo™—you'll be able to access all Ooma features and
even unlock new functionality! Before you begin, please make sure
that your Ooma Telo is installed and operating properly, as your new
handset cannot be set up without a functioning Telo.
Step 1
Remove the battery cover located on the
back of the handset by sliding it away
from the center of the device. Insert the
two rechargeable AAA batteries, making
sure that you align the flat end against
the springs. Replace the battery cover by
sliding it in the opposite direction.
WARNING:
the batteries included with your
handset, use only rechargeable
Nickel Metal-Hydride (Ni-MH)
batteries. Other types of batteries may
damage the handset or create a risk of fire.
700-0189-100
Basic Operation Calling Features
Placing and Receiving Calls Speakerphone Phonebook
There are two ways to place a call. Press the key to start a call in Set up your phonebook by going to:
You can dial the number first like a
speakerphone mode, or during a call my.ooma.com/contacts
cell phone, and then press . This
to switch to speakerphone. Press
You can add new contacts manually
gives you the added convenience of again to go back to using the earpiece.
or import existing contacts from many
automatically searching your phonebook
popular applications and sites.
as you dial. Alternately, you can place a Muting the Microphone
call in a traditional manner by pressing
While you are on a call, you can turn the To sync your phonebook down to your
first before you dial. Mute
microphone off by pressing the handsets, click the
Unmute web page or select
soft key. Press the soft key to
To answer a call, press when the
main menu on your handset and then
turn the microphone on again.
phone is ringing.
Sync config
You may end a call by pressing .
Volume Adjustment
From the Home screen, select
To adjust the ringer volume, press
To make a second call while you are Phonebook
up/down on the navigation pad while
already on the phone, press to or long-press on the speaker key, to
switch lines and then dial the phone you're on the home screen.
bring up a list of your contacts. Use the
number.
navigation pad to scroll and then press
To adjust the call volume, press
Select to view a list of phone numbers
Note: This requires the Instant Second up/down while you're on a call. This
for a contact. Choose one and then
will adjust the volume setting for the
Line feature of Ooma Premier.
press to place the call.
earpiece or speakerphone depending
Joining an Existing Call
on which one is active.
Voicemail Playback
You can join an existing call-in-progress
To access your voicemail account, press
by picking up an unused handset and Handset Paging
Voicemail
the
pressing . Press the Join soft key
To locate your handset, press the
screen and follow the audio prompts.
and then select the line you wish to join. key on the Ooma Telo (refer to Telo
When listening to your voicemail, press
Quick Start Guide). All handsets that are
Picture Caller-ID
to play the previous message, press
powered on will chime for 30 seconds.
When an incoming call comes in, you'll to replay the current message and
Press on the handset to stop
see the associated phone number on to skip to the next message. Delete
the display. the chime.
the current message by pressing
and save by pressing
If the caller is in your Ooma phonebook,
International Calls
you'll also see their name and picture (if Press to end voicemail playback.
To place an international call, dial
available) shown on the handset display.
followed by the country code
Call Logs
Note: Ooma Premier users will see the and phone number. Depending on your
Call Logs
Select
caller-ID name even if the caller is not in account settings, you may hear your
long-press on the Menu key, and use the
your phonebook. prepaid balance announced before the
navigation pad to scroll through a list of
call is connected. your recent calls. Press
Call-waiting
Note:
To make international calls and
Switch to a second incoming call by Redial
Answer access other premium services such as
pressing or the soft key. Press the redial soft key to bring up
The current call will be automatically 411, you must charge up your prepaid
a list of previously dialed numbers.
my.ooma.com/prepaid
placed on hold. Switch back to the first account at: Scroll through the list and then press
call by pressing again. 6 to redial.
Ooma-HD3-Handset-Black-QSG_EN-FR 2017-28-11.indd 3-6
Step 2
Charge the Handset
Plug the AC adapter into a power outlet
and then connect the AC adapter cable
to the charging cradle. Put the handset
on the cradle.
When the handset is on its cradle, it will
show a lightning bolt in the battery icon
when it is charging.
Charging AC Adapter 2 AAA Batteries
Cradle (rechargeable)
We recommend that you leave the
handset on the cradle for 30 minutes
before proceeding to the next step.
The handset requires 10 hours to
fully charge.
Step 3 Register the Handset
Press the Page key on your Ooma Telo
Insert Batteries
and hold it down for three seconds to
activate registration mode. When the
handset detects the Telo, press the
YES soft key to proceed.
Once the handset is successfully
registered, the home screen will be
displayed.
Each Ooma Telo supports up to four
Ooma HD3 Handsets.
If you need to replace
1
Premier Features
Ooma Premier is a collection of
Intercom
advanced calling features that have
Use the intercom to connect with other
been designed to enhance the
members of your household. To use
capabilities of your home phone. With
this feature, select Intercom from the
over 25 features to choose from, there's
main menu. Choose a handset you
something for everyone!
Call All
wish to call or select to ring
all handsets.
In addition to the features described
below which take advantage of
Baby Monitoring
Sync
button on the your Ooma HD3 Handset, Premier
Baby monitoring lets you listen in
Services from the
subscribers can also access
on another room when you're busy
privacy protecting features to block
. elsewhere in your home. Monitoring
telemarketers, call forwarding options to
works in one direction, with one handset
prevent missed calls, and many other
acting as a remote microphone and the
convenient features that greatly enhance
from the main menu,
other handset acting as a speaker.
the capabilities of your home phone.
The first time you use this feature, you
To learn more about all of the features
must enable the function on the handset
available in Ooma Premier, visit:
you will use as a remote microphone. Go
my.ooma.com/premier
Settings
to from the main menu and
Baby monitor
turn on the option. The
Enhanced Voicemail
handset is now ready to be monitored.
Now pick up the handset you will use
Send to Voicemail
Intercom
as the speaker. Select from
soft key from the home When an incoming call comes in, press
the main menu. Choose the handset Options
the softkey and then select
you wish to monitor and then press the
Send to VM
to send the call directly to
Monitor softkey.
voicemail. You can also send an active
call to voicemail.
Favorites
Set up a list of your favorite callers for
Do Not Disturb
,
easy access. Add a phone number from
You can engage Do Not Disturb and
.
your call logs, redial list, or phonebook
send all calls straight to voicemail.
by highlighting the number and then
Toggle Do Not Disturb on and off by
pressing the Options softkey and
selecting the Do Not Disturb option from
Add to favorites
selecting . Select Services
the menu.
from the menu, or
which speed dial slot you want the
number to be assigned to. Voicemail Monitoring
When an incoming call goes to
Access your favorites by pressing
to return a call.
voicemail, you'll be able to hear the
from the home screen and then the
caller leaving their message through the
speed dial slot number you wish to dial.
handset speaker.
You may also press and hold the speed
dial slot number from the home screen Press if you want to pick up the call,
to make the call directly.
or press to shut off the speaker.
7
Quick Reference
Message
Waiting
Indicator
Display screen
Left soft key
Speakerphone
Page key on
newer Telos
Answer key
Navigation pad
Page key on
older Telos
2
Troubleshooting
Enhanced Calling
My handset doesn't work My handset won't charge
Instant Second Line™
• If your phone cannot register to your • Make sure the charging cradle is
If someone else is already on a call, pick
Telo, you might have a first-generation plugged in.
up any Ooma handset and press
Ooma Telo Handset and your Telo
to get a fresh Ooma dialtone to make
• Make sure that the handset is placed
is running in a mode that does not
a second call. You'll see the line in the cradle securely.
support the new Ooma HD3 Handset.
indicator light up when you're on the
Dial from a • Remove the batteries from the
second line.
phone connected directly to the Telo, handset and re-install them. Replace
wait for your Telo to reboot and then the batteries with new Ni-MH
Enhanced Call Waiting
try again. rechargeable batteries if your current
If someone is already on the line and
set no longer works.
you receive a second incoming call, • Make sure your batteries are properly
any Ooma handsets not in use will ring. installed and sufficiently charged. I hear noise or static
Press to answer the call.
• Bring the handset closer to the Ooma
My phone doesn't ring
Telo to see if quality improves.
• Your ringer may be turned off. Increase
Three-way Conferencing
• Try moving your Ooma Telo and
With calls on both lines, press the the ringer volume by pressing up on the
handset away from devices that
navigation pad from the home screen.
Options softkey and then select
may generate interference (other
the 3-way conference option to
• Check the signal quality with the
phones, computers, wireless devices,
merge both lines together. To split the signal strength indicator. Bring the
electrical appliances like microwaves).
conference into individual calls, press handset closer to the Telo and try to
the Options softkey and then select answer an incoming call. Call quality is not good
the Stop conference option. • Try adjusting the earpiece volume by
• When DND is on, the status bar will
pressing up/down on the navigation
display and all incoming calls will
Virtual Numbers pad.
go directly to voicemail. To turn this
Select a second phone number for your
feature off, go to Menu, then Settings • Move closer to the Ooma Telo to see if
in-laws, home business, or to make it
and choose Do Not Disturb. the audio quality improves.
easy for loved ones living in another
I don't hear a dialtone • Ensure that the handset batteries are
area code to reach you. To configure
fully charged.
• Verify that your Ooma Telo is powered
this feature, go to:
on and working properly. The Ooma
my.ooma.com/numbers
• Problems with voice quality might be
logo should be lit blue. If you have
due to your Internet connection. Please
a regular phone, plug it into the
Personal Devices
visit www.ooma.com/support
PHONE
port of the Telo to check for
tips on troubleshooting your Internet
Each Ooma HD3 Handset can be
dialtone.
connection.
configured as a personal device,
allowing you to set up a separate
phone number and voicemail account
Need Assistance?
for a home office or a member of your
Check out these resources for troubleshooting guides or
household.
additional help:
Your personal device will have a
Online knowledgebase: www.ooma.com/support
separate My Ooma account, allowing
User manuals: www.ooma.com/userguide
you to customize your new phone line
Community forum:
forums.ooma.com
exactly the way you want it. To configure
Live customer care: 1-888-711-6662 (US)
this feature, go to:
1-866-929-6662 (Canada)
my.ooma.com/numbers 8
Home Screen
After the handset is registered to your Telo, it will display a home
screen similar to the one pictured below.
Status bar
Earpiece
Date and
time
Handset
name
Voicemail
indicator
Left soft key Right soft key
label label
Right soft key
Menu key
Signal Strength Indicator Mute Indicator
Select key Signal bars show the connection Displays whether the
strength to the Ooma Telo microphone is muted
Hangup key
Battery Indicator Missed Call Indicator
Shows the battery charge level. Displays when you have
A lightning bolt will flash when missed calls to review
the batteries are charging
Ringer Off Indicator
Line Indicators
Displays when the ringer
Shows which line or lines are volume is turned off
currently in use (this phone will not ring)
Speakerphone Indicator Do Not Disturb Indicator
Shows whether the speakerphone Displays when Do Not
functionality is engaged Disturb mode is enabled
(no phones will ring)
HD Indicator
Displays when you have
Microphone
established an HD-quality call
3
Warranty, Safety and Legal Notices
What this Warranty Covers. Ooma agrees to Limitation on Liability. THIS WARRANTY IS
provide a limited warranty to the holder of a valid THE COMPLETE AND EXCLUSIVE WARRANTY
proof of purchase ("Consumer" or "you") that the AGREEMENT FOR THE PRODUCT BETWEEN
YOU AND OOMA. NO ONE IS AUTHORIZED
Ooma HD3 Handset contained in this package
TO MAKE MODIFICATIONS TO THIS LIMITED
("Product") is free from material defects in material
WARRANTY AND YOU SHOULD NOT RELY ON
and workmanship, subject to the exclusions noted
ANY SUCH MODIFICATION. OOMA RESERVES
below. This limited warranty extends only to the
THE RIGHT TO CHANGE ITS LIMITED WARRANTY
Consumer for Products purchased and used in the WITHOUT PRIOR NOTICE FOR FUTURE SALES.
United States of America or Canada.
OOMA DISCLAIMS ALL OTHER WARRANTIES
WITH RESPECT TO ITS PRODUCTS, WHETHER
What Ooma Will Do. During the warranty period,
EXPRESS, IMPLIED, STATUTORY OR OTHERWISE,
Ooma or its authorized service representative will
INCLUDING WITHOUT LIMITATION, COURSE OF
repair or replace, at its option, without charge, a
DEALING, TRADE USAGE OR PRACTICE OR THE
Product which is found to be materially defective in
WARRANTIES OF MERCHANTABILITY, FITNESS
materials or workmanship and returned to Ooma.
FOR A PARTICULAR PURPOSE, TITLE, OR
Ooma, at its option, may use new or refurbished
NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
replacement parts to repair the Product, or may MOREOVER, OOMA SHALL NOT BE LIABLE FOR
replace the Product with a new or refurbished INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
product having the same or similar function. PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ARISING OUT OF, OR IN CONNECTION
How Long this Warranty Lasts. This limited
WITH, THE LIMITED WARRANTY OR THE USE OR
warranty shall expire one (1) year from the date of the
PERFORMANCE OF ANY PRODUCT, WHETHER
Product purchase. Replacement or refurbished parts BASED ON CONTRACT OR TORT, INCLUDING
and products are warranted for the original Product NEGLIGENCE, OR ANY OTHER LEGAL THEORY,
warranty period. This warranty terminates if you sell EVEN IF WE HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THE TOTAL
or transfer your Product.
AGGREGATE LIABILITY BY OOMA FOR DAMAGES
What this Warranty Excludes. This limited warranty OF ANY NATURE, REGARDLESS OF FORM,
does not cover: (a) the cost of shipping and handling ACTION OR FORESEEABILITY, SHALL IN NO
for returned and replacement products, or damage EVENT EXCEED THE AMOUNT PAID BY YOU TO
US FOR THE PRODUCT UPON WHICH LIABILITY
or loss during shipment for warranty service; or
IS BASED. SOME STATES AND/OR COUNTRIES
(b) any software (which is governed exclusively
by the licensing terms of such software); or (c) DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, AND/OR DO
any Product that has been subjected to misuse,
NOT ALLOW THE EXCLUSION OR LIMITATION OF
accident, shipping or other physical damage,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO
improper installation, abnormal operation or handling
THE ABOVE LIMITATIONS AND/OR EXCLUSIONS
that is contrary to operation instructions, neglect,
MAY NOT APPLY TO YOU. IF SUCH IS THE CASE,
acts of god, inundation, fire, water or other liquid
TO THE EXTENT PERMITTED BY APPLICABLE
intrusion, or force majeure; or (d) any Product that LAW, OOMA LIMITS THE DURATION OF ANY
has been damaged due to repair, alteration, or IMPLIED WARRANTIES TO THE DURATION OF THIS
modification by anyone other than an authorized EXPRESS LIMITED WARRANTY.
service representative of Ooma; or (e) any Product
to the extent that the problem experienced is
What the FCC wants you to know
caused by signal conditions, network reliability or
cable or antenna systems; or (f) any Product whose
This device complies with part 15 of the FCC rules.
identifying information has been removed, altered
Operation is subject to the following two conditions: (1)
or rendered illegible; or (g) any Product purchased, This device may not cause harmful interference, and
used, serviced, or shipped for repair from outside (2) This device must accept any interference received,
the United States or Canada, or that is returned including interference that may cause undesired
without a valid proof of purchase; or (h) any indirect operation. Privacy of communication may not be
or consequential harm caused as a result of any ensured when using this device.
defect or failure of the Product to properly operate,
for This equipment has been tested and found to comply
including without limitation lost data or inability to
with the limits for a Class B digital device, pursuant
communicate.
to Part 15 of the FCC rules. These limits are designed
How to Get Warranty Service. To obtain warranty to provide reasonable protection against producing
service, call Customer Support toll-free at 1-888- harmful interference in a residential installation. This
711-6662 (USA) or 1-866-929-6662 (Canada) for equipment generates, uses, and can radiate radio
detailed information, including instructions on frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
how and where to return your Product and on
interference to radio communications. However, there
any applicable costs associated with a repair,
is no guarantee that interference will not occur in a
replacement or exchange. You may be required to
particular installation. If this equipment does cause
provide proof of purchase before obtaining warranty
harmful interference to radio or television reception,
service, and it is your sole responsibility to maintain
which can be determined by turning the equipment
such proof (e.g., a sales receipt). Returned products
off and on, the user is encouraged to try to correct the
that are determined not to be materially defective will
interference by one or more of the following measures:
be subject to a handling fee. If you disagree with any
of our decisions with respect to warranty service, • Reorient or relocate the receiving antenna.
you have the right to contest that decision as
• Increase the separation between the equipment
permitted under applicable laws and regulations.
and receiver.
How State Law Applies. This limited warranty gives
• Connect the equipment into an outlet on a
you specific legal rights. You may also have other
circuit different from that to which the receiver is
9 rights which vary from state to state.
connected.
Navigating the User Interface
Your Ooma HD3 Handset has an Using the soft keys
There are two context-sensitive soft
easy-to-use interface that puts
the most common features at your keys just under the display. Shortcuts
fingertips while still letting you access to popular functions are assigned to
all the advanced features the handset these keys. The handset will update
is capable of. the label above the keys as you use
the phone. Press the appropriate soft
Accessing the main menu
key to invoke the assigned function.
Press the key from the
home screen.
Accessing other options
To see a list of all available functions
To select an item
on a screen, press the Options
Use the navigation pad to scroll
soft key.
through a menu until you have
highlighted the item you want, then
To exit a menu
press the center Select key.
Press the key to go back
one menu level. Press to exit
all menus.
Main Menu Options
The following options are available from the main menu:
Voicemail — Listen to and
manage your voicemail
Intercom — Intercom to or
monitor other handsets
Services — Engage features
like Do Not Disturb
Phonebook — Browse and
search your contacts
Favorites — Speed dial your
friends and family
Call logs — Access a list of
your recent phone calls
About — Information about
your Ooma system
Settings — Configure your
phone preferences
4 5
• Consult the dealer or an experienced radio/TV • Avoid using this product during an electrical storm. There
technician for help. may be a remote risk of electric shock from lightning.
• Use only the charging cradle indicated in this manual and
• Try moving your Ooma Telo and Ooma HD3
included in the original product box, if necessary order a
Handset away from devices that may generate
new replacement charging cradle from Ooma.
interference, including: computers, wireless devices
and electrical appliances (such as microwaves). • Do not insert the power adapter into an extension cord,
receptacle or outlet unless the prongs can be fully
Changes or modifications to this equipment not
inserted, failure to do so may cause electric shock or
expressively approved by the party responsible for excessive heat resulting in a fire.
compliance, or operation of this product in any way
• Do not overload power outlets and extensions cords,
other than as detailed to by the User Manual could otherwise it can result in fire or serious electrical shock.
void the user's authority to operate this equipment.
• To prevent overheating, situate all parts of the product
away from heat sources such as radiators, heat registers,
To insure the safety of many users, the FCC has
established criteria for the amount of radio frequency stoves, or other fixtures, appliances and products that
produce heat or any area where proper ventilation is not
energy various products may produce depending on
provided.
their intended use. This product has been tested and
• Unplug with caution the product from power outlets
found to comply with the FCC's exposure criteria.
or USB ports if it emits smoke, an abnormal smell or
This equipment complies with Part 68 of the FCC
makes unusual noise. These conditions may cause fire or
rules. A Label that contains, among other information, electrical shock.
the ACTA registration number is affixed on the back • Do not disassemble the charging cradle, it contains no
of the device.
user-serviceable parts.
If trouble is experienced with this equipment, please • On the Ooma HD3 Handset, the battery cover is removable
contact: and the rechargeable batteries may be replaced. Do not
disassemble any other part of the Ooma HD3 Handset, it
Company Name: Ooma,Inc.
contains no user-serviceable parts.
Address: 525 Almanor Ave, Sunnyvale, CA 94085 • Unplug the product from any power outlet or USB port
before cleaning. Do not use liquid or aerosol cleaners, use
TEL: 1-888-711-6662
a damp cloth or a microfiber cloth for cleaning.
This equipment complies with 68.316 and 68.317 of
• Do not allow anything to rest on the Ooma HD3 Handset,
the FCC Rules and Regulations defining Hearing Aid
its charging cradle, or power adapter.
Compatible("HAC") and Volume Control and , as such,
• Unplug the product from the power outlet if the cable or
is deemed compatible with hearing aids.
power adapter prongs are damaged or frayed, if liquid
The Ooma HD3 Handset FCC ID is XFT-TELOHS500. has been spilled onto the product, if the product has been
exposed to rain, water or any other liquid, if the internal
components of the Ooma HD3 Handset, charging cradle,
Industry Canada Notice
or its power adapter are exposed.
This product meets the applicable Innovation, • Do not use the Ooma HD3 Handset to report a gas leak in
Science and Economic Development Canada the vicinity of the leak as it could ignite the gas.
technical specifications. This device complies with • The power adapter is intended to be correctly oriented
Industry Canada licence-exempt RSS standard(s). in a vertical or floor mount position, the prongs are
not designed to hold the power adapter in place if it is
Operation is subject to the following two conditions;
plugged upside down, for example do not use facing
(1) this device may not cause harmful interference,
down power outlets on a ceiling, under a table or in a
and (2) this device must accept any interference,
cabinet.
including interference that may cause undesired
• Use only RECHARGEABLE batteries. The batteries must
operation of the device.
be Ni-MH (Nickel-Metal Hydride) type and AA (R6) size.
Do NOT use Alkaline, Manganese, Ni-Cd batteries.
Le présent produit est conforme aux spécifications • Do not mix old and new batteries. Batteries must be
inserted with the polarities (-) and (+) in correct positions.
techniques applicables d'Innovation, Sciences et
Développement économique Canada. Le présent • Do not try to open, mutilate or burn batteries. Exposure
to or swallowing the ingredients contained within or
appareil est conforme aux CNR d'Industrie Canada
their combustion products could be harmful. Nickel is a
applicables aux appareils radio exempts de licence.
chemical known to state of California to cause cancer.
L'exploitation est autorisée aux deux conditions
• Be careful when handling the batteries. Conductive
suivants: (1) l'appareil ne doit pas produire de
materials such as bracelets, silverware, metallic surfaces
brouillage, et (2) l'utilisateur de l'appareil doit
may create a short-circuit leading to a battery overheat
accepter tout brouillage radioélectrique subi, même
and would cause burns or release of toxic ingredients.
si le brouillage est susceptible d'en compromettre le
• Do not intentionally short-circuit the batteries.
fonctionnement.
• Remove the batteries from the Ooma HD3 Handset before
shipping or storing the product.
Safety Information
• Do not throw your old batteries in the trash. Please call
1-800-8-BATTERY (1-800-822-8837), they will provide you
When using telephone equipment, including the
with the address of the recycling center nearest to you.
Ooma HD3 Handset, basic safety precautions should
always be followed to reduce the risk of fire, electric
shock, damage to equipment, loss of property, © 2017 Ooma, Inc. All rights reserved. Reproduction
severe injury to persons or even loss of life, including in whole or in part without written permission is
the following: prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma
HD3 Handset, Ooma Premier and all other Ooma
• Do not use this equipment and all related accessories
near or under water, for example, near a bathtub, wash company, product and service names and slogans are
trademarks of Ooma, Inc. All other product, service
bowl, kitchen sink or laundry tub, in a wet basement,
or brand names are the property of their respective
near a swimming pool, under the rain, do not plunge any
10 parts in water or any other liquid. owners. Patent pending. 11
12/13/17 11:40 PM