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Related Manuals for Canon imageRUNNER ADVANCE C5500i II
Summary of Contents for Canon imageRUNNER ADVANCE C5500i II
- Page 1 Preventative Maintenance Procedure Last update 04/27/2018...
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Page 2: Customer Satisfaction
Customer Satisfaction How to use Pre-Visit Common Common Maintenance Service Process Process Process History Check (Before) (After) This document was developed by Canon USA Engineering Services and Solutions to perform consistent, effective and efficient maintenance on all Canon products. - Page 3 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time • Enter the machine Serial Number to check the Log into Snapshot : following: Firmware Version – Prepare Firmware if necessary Communications Counters – Machine Usage Event History – Check History for Errors, Alarms Action Prior to and Jams...
- Page 4 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Point: Ask the customer about the condition of the machine and validate any issues they have. To perform efficient maintenance, we need to Verify Customers’ ask the customer about the machine condition. Ask Questions to find out if there are any following Check Concern...
- Page 5 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Point: 1. Check Service Log 1. Check the log to see if there is any reoccurring Visual Check Check Service Log issues. If you see the same issues listed on the log, then the root cause hasn’t been fixed.
- Page 6 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Point: Check the Drum counter. Visual Check Check the Drum COPIER>COUNTER>LF Replace the drums refer to the value below to eliminate drum over life related issue. counter COPIER>COUNTER>LF ...
- Page 7 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Take following Copy/Print samples from Copy from Any issues, resolve them as needed. ADF and Copy Glass. 1. PG10 2.CA7 Make Samples (Before Sample) Check Check 4. PG10 Check Perform C10 and C11 at the same time to save time Take copies from All Cassette at least 5 each from ADF.
- Page 8 iR ADV C5500 series Advance Maintenance Guide Procedure Detail & Action Note Time Point: Clean the rollers ( Pick up, Feed, Sep) Clean the Rollers using a lint free cloth with soap and water. Sensors should be cleaned using a blower brush.
- Page 9 iR ADV C5500 series Advance Maintenance Guide Procedure Detail & Action Note Time 1. Clean the rollers if you didn’t replace them in C8. Clean the rollers with lint free paper with soap and water. Clean Rollers on *Visually Inspect the Rollers and only Clean clean if necessary.
- Page 10 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time 1. Remove the ITB Ass’y to see the Patch Sensor Visual Check If the patch Sensor shutter is broken, replace it shutter. with new one. Patch registration sensor unit 2.
- Page 11 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Open the Fixing cover, inspect and clean the Point; Fixing Inlet Guide. Delivery Roller, Delivery Guide Removal of Fixing Inlet Guide is not needed. The Fixing Inlet Guide could be cleaned when inside Visual Check of machine.
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Page 12: Toner Bottle
iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Point Clean all areas with lint free paper moistened with alcohol. Clean the Reg Roller ( inner Visual Check & outer side), Pre-Reg Guide ( inner & outer),Reg sensor &... - Page 13 iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Continued Check the customer’s inventory of waste toner bottles. Step 1 Open the waste toner door Check Step 2 Remove the waste toner container form the machine. (DO NOT TILT Waste Toner Emptying the Waste toner Step 1 &...
- Page 14 iR ADV C5500 series Advance Maintenance Guide Procedure Detail & Action Note Time Point: 1. Execute COPIER>FUNCTION>MISC-P>ITB-INIT. Check 2. See the COPIER>DISPLAY>MISC>ITB-POS. 1. If the value of service mode is out of range, 3. Repeat 1 and 2 for 3 times. perform the ITB Alignment Adjustment.
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Page 15: Complete Documentation
iR ADV C5500 series Advance Maintenance Guide Procedure Detail Note Time Take following Copy/Print samples from Copy from If you still find following PCQ, check the ADV ADF and Copy Glass. Topics. Make Samples (After 1. PG5 2.CA7 Sample) Check Check Check Perform C15 and C16 at the same time to save time... - Page 16 iR ADV C5500 series Advance Maintenance Guide Procedure Detail & Action Note Time 1. Check the ADS and make sure the If COM-TEST is NG, fix this issue at first. If Monitor symbol is indicated. you can’t fix this issue, call NTSC and get Check Perform COM-TEST 2.