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Frequently Asked Questions
1. Can I share with family and friends?
Yes, you can share your cameras with family and friends who will have
access to view the camera and control your bulbs, plugs, and other
Geeni devices. In the Geeni app, press the Profile button and click on the
"Device Sharing" button, and you will be able to give or revoke sharing
permissions. In order to share, the other user should already have
downloaded the Geeni app and registered a new account.
2. Recording and Micro SD Card Usage:
Without a Micro SD card (optional, sold separately), the smart Wi-Fi
camera can show live camera video, save screenshots or videos of the
camera stream to your phone for later, and record still snapshots of
motion alerts when notifications are turned on.
Installing a Micro SD card will further enable video recording and
playback from your phone. When the card is installed, the camera will
continuously record and play back video to your phone until the card
is full (up to 128GB supported). Video is encrypted and only viewable
through the Geeni app on your phone, so do not try removing the Micro
SD card to view video.
3. How Much Video Can The Camera Record?
Depending on video quality, the camera will use around 1gb of storage
per day, so a 32GB card can provide weeks of continuous video. As the
card fills up, the oldest footage will automatically be replaced by new
video, so you don't have to ever worry about running out of storage space.
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Need help?
Do you have a question about the MI-CW007-199W and is the answer not in the manual?
Questions and answers
Wont Construct Encryption Channel. Takes pictures of movement but wont load live camera.
The Merkury Innovations MI-CW007-199W may not construct an encryption channel or load the live camera due to the following reasons:
1. Wi-Fi Compatibility: The camera only supports 2.4GHz Wi-Fi networks and is not compatible with 5GHz networks. If connected to a 5GHz network, it may fail to establish a connection.
2. Network Issues: Incorrect Wi-Fi credentials, weak signal strength, or network interference can prevent the camera from connecting properly.
3. Firmware or Software Issues: If the camera's firmware is outdated or the Geeni app is not updated, it may cause connection failures.
4. Improper Setup: If the camera is not blinking red during setup or was not reset properly before attempting to connect, the encryption channel may not establish correctly.
5. QR Code Mode Failure: If the QR Code method is not used correctly or the camera does not recognize the QR Code, the connection may not complete.
6. Storage Issues: If the camera's storage (Micro SD card) is full or malfunctioning, it may impact live streaming.
7. Regulatory and Interference Issues: The camera complies with multiple regulatory standards, but interference from other wireless devices may disrupt the connection.
To resolve the issue, ensure the camera is on a 2.4GHz network, reset it, verify credentials, update the Geeni app, and retry setup using the correct method.
This answer is automatically generated
What app should I use to access camera