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HP ENVY x360 15 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ....................................1 2 External component identification ................................. 3 Locating hardware ..................................3 Locating software ..................................3 Right side ....................................4 Left side ..................................... 5 Display ......................................7 TouchPad ....................................8 Lights ......................................9 Speakers ....................................10 Bottom .....................................
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Downloading HP PC Hardware Diagnostics Windows ...................... 58 Downloading the latest HP PC Hardware Diagnostics Windows version ..........58 Downloading HP Hardware Diagnostics Windows by product name or number products only) ..58 Installing HP PC Hardware Diagnostics Windows ..................58 Using HP PC Hardware Diagnostics UEFI ..........................
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Before you begin ........................... 65 Creating the recovery media ....................... 65 Using the HP Cloud Recovery Download Tool to create recovery media ..........66 Restoring and recovery ................................. 66 Restoring, resetting, and refreshing using Windows tools ................. 66 Restoring using HP Recovery Manager and the HP Recovery partition ............ 66 Recovering using HP Recovery Manager .......................
Category Description Product Name HP ENVY x360 15 Convertible PC (model number 15-cn0xxx) Processor Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-W) Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)
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Power requirements Supports a 3-cell, 52-WHr, 4.55-AHr, Li-ion battery Supports the following AC adapters: ● 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 65-W HP Smart AC adapter non-PFC, EM, RC ● ● 45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount...
External component identification The computer features top-rated components. This chapter provides details about these components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Item Component Description Drive light Blinking white: The hard drive is being accessed Amber: HP 3D DriveGuard has temporarily parked the hard drive. Volume button Controls speaker volume on the computer. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.
Left side Item Component Description Power connector Connects an AC adapter. AC adapter and battery light White: The AC adapter is connected and the battery is ● fully charged. Blinking white: The AC adapter is disconnected and the ● battery has reached a low battery level. Amber: The AC adapter is connected and the battery ●...
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For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or –...
TouchPad Item Component Description TouchPad zone Reads finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...
Lights Item Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Lights...
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.
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Component Model number Product number Serial number Warranty period Labels...
Computer components Chapter 3 Illustrated parts catalog...
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Item Component Spare part number 15.6-in. display assembly: 15.6-in., UHD, AntiGlare, TouchScreen display assembly in dark ash silver finish L20118-001 15.6-in., UHD, AntiGlare, TouchScreen display assembly in natural silver finish L20115-001 15.6-in., FHD, AntiGlare, TouchScreen display assembly in dark ash silver finish L20117-001 15.6-in., FHD, AntiGlare, TouchScreen display assembly in natural silver finish L20114-001...
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Item Component Spare part number For use in Germany L20749-041 For use in Hungary L20749-211 For use in Italy L20749-061 For use in Japan L20749-291 For use in the Netherlands L20749-B31 For use in Portugal L20749-131 For use in Russia L20749-251 For use in Saudi Arabia L20749-171...
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Item Component Spare part number For use in France L20747-051 For use in Germany L20747-041 For use in Hungary L20747-211 For use in Italy L20747-061 For use in the Netherlands L20747-B31 For use in Portugal L20747-131 For use in Russia L20747-251 For use in Saudi Arabia L20747-171...
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Item Component Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L19450-601 L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with 4096-MB video memory, and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L19450-001 L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5...
In natural silver finish L20110-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 854117-850 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 854117-851 65-W HP Smart AC adapter non-PFC, EM, RC 913961-850 45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount...
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Component Spare part number HP USB–C-to-VGA adapter 831751-001 Impreza USB–C-to-A adapter L12232-001 Stylus pen: Impreza pen in dark ash finish 929863-001 Impreza pen in natural silver finish 929863-002 Sunwoda pen in dark ash finish 920241-001 Sunwoda pen in natural silver finish 920942-001 Power cord (C5 connector, FX, DH, STK, PRM, 1.00-m):...
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Torx5 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
Bottom cover Description Spare part number For use only on computer models in dark ash silver finish equipped with a graphics subsystem with discrete L20101-001 video memory For use only on computer models in natural silver finish equipped with a graphics subsystem with discrete L20100-001 video memory For use only on computer models in dark ash silver finish equipped with a graphics subsystem with UMA...
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Use a case utility tool (1) or similar thin plastic tool to separate the rear edge of the bottom cover (2) from the computer. Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures...
Battery Description Spare part number 3-cell, 52-WHr, 4.55-AHr, Li-ion battery (includes cable) L09281-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Hard drive Description Spare part number 1-TB, 7200-rpm, 7.0-mm hard drive (does not include cable or rubber sleeve) L23942-006 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Disconnect the hard drive cable (1) from the front of the hard drive, and if necessary, save it for use on the replacement hard drive. The hard drive cable is available using spare part number L21894-001. Remove the hard drive rubber sleeve (2) from the hard drive, and if necessary, save it for use on the replacement hard drive.
Reverse this procedure to install the solid-state drive. Memory module Description Spare part number 8-MB (2400, 1.2-V, DDR4) 862398-855 4-MB (2400, 1.2-V, DDR4) 862397-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
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Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module. The bottom slot houses the primary memory module.
WLAN module Description Spare part number Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas L16647-005 Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas 901229-855 Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide with 2 antennas 924813-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
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Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with notches to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...
TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L20102-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number L20096-001. The TouchPad cable is available using spare part number L20102-001. Description Spare part number TouchPad L20095-001 Before removing the TouchPad, follow these steps:...
Remove the TouchPad (5). Reverse this procedure to install the TouchPad and bracket. SD card board cable NOTE: The SD card board spare part kit does not include the SD card board cable. The SD card board cable is available using spare part number L20105-001. Before removing the SD card board cable, follow these steps: Shut down the computer.
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Remove the SD card board cable (3). Reverse this procedure to install the SD card board cable. Chapter 5 Removal and replacement procedures...
SD card board NOTE: The SD card board spare part kit does not include the SD card board bracket or SD card board cable. The SD card board cable is available using spare part number L20105-001. Description Spare part number SD card board L20130-001 Before removing the SD card board, follow these steps:...
Power button board NOTE: The power button board spare part kit does not include the power button board bracket or power button board cable. The power button board cable is available using spare part number L29002-001. Description Spare part number Power button board L26846-001 Before removing the power button board, follow these steps:...
Speakers Description Spare part number Speakers (include left and right speakers, cables, and two rubber isolators) L20112-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the speakers (5). NOTE: When removing the speakers, make note of the location and condition of the two rubber isolators (6). These isolators are critical to the performance of the speakers. The absence of these isolators or damage to them can degrade speaker performance. Reverse this procedure to install the speakers.
Power connector cable Description Spare part number Power connector cable L20106-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Reverse this procedure to install the power connector cable. System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L19450-601 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with 4096-MB video memory, and the Windows 10 operating system...
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WLAN module (see WLAN module on page ● ● Heat sink (see Fan/heat sink assembly on page Remove the system board: Disconnect the following: (1) Fingerprint reader ZIF connector cable (2) WLAN antenna cables NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux"...
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Remove the system board (3) by sliding it up and to the right at an angle. Remove the system board. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures...
Fan/heat sink assembly NOTE: All fan/heat sink assembly spare part kits include replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory L20108-001 For use only on computer models equipped with a graphics subsystem with UMA memory L20107-001 Before removing the fan/heat sink assembly, follow these steps: Turn off the computer.
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Remove the fan/heat sink assembly (3). NOTE: Steps 4 through 6 apply to computer models equipped with a graphics subsystem with UMA memory. See steps 1 through 3 for fan/heat sink assembly removal instructions for computer models equipped with a graphics subsystem with discrete memory. Disconnect the fan cable (1) from the system board.
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NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits. Computer model equipped with a graphics subsystem with discrete memory: Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it.
Display assembly Description Spare part number 15.6-in., UHD, AntiGlare, TouchScreen display assembly in dark ash silver finish L20118-001 15.6-in., UHD, AntiGlare, TouchScreen display assembly in natural silver finish L20115-001 15.6-in., FHD, AntiGlare, TouchScreen display assembly in dark ash silver finish L20117-001 15.6-in., FHD, AntiGlare, TouchScreen display assembly in natural silver finish L20114-001...
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Release the display panel cable from the retention clips (6) and routing channel built into the keyboard/ top cover. Remove the eight Phillips M2.5×5.7 screws that secure the display hinges to the keyboard/top cover. Lift the front edge of the keyboard/top cover (1) until it rests at an angle. Component replacement procedures...
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Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly. Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
If the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
Downloading HP PC Hardware Diagnostics Windows on page After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Help and Support: Select the Start button, and then select HP Help and Support.
For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps: Go to http://www.hp.com/support.
If the PC will not boot into Windows, use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. The computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
Specifications Metric U.S. Dimensions Width 35.9 cm 14.1 in. Depth 24.6 cm 9.7 in. Height (front to back) 1.9 cm 0.7 in. Weight On computer models equipped with a hard drive and a solid-state drive 2.1 g 4.7 lbs. On computer models equipped with only a solid-state drive 2.0 g 4.5 lbs.
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
The creation process can take an hour or more. Do not interrupt this process. ● If necessary, you can exit the program before you have finished creating all of the recovery media. HP ● Recovery Manager will finish the current DVD or flash drive. The next time you start HP Recovery Manager, you will be prompted to continue.
Windows tools on page 51. Restoring using HP Recovery Manager and the HP Recovery partition You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer to the original factory state: Resolving problems with preinstalled applications or drivers—To correct a problem with a preinstalled ●...
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
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