HP 9015 Hardware Reference Manual
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HP 9015 Hardware Reference Manual

Retail system
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Hardware Reference Guide
HP RP9 G1 Retail System

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  • Page 1 Hardware Reference Guide HP RP9 G1 Retail System...
  • Page 2 U.S. government. Microsoft and Windows available on your computer. preinstalled on this computer, you agree to be bound by the terms of the HP End User License are either registered trademarks or trademarks Not all features are available in all editions of of Microsoft Corporation in the United States Agreement (EULA).

  • Page 3: About This Book

    About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Installing an optional HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or webcam ................................14 Installing an optional HP integrated USB module on the sides or top of the display head ..... 14 Installing an optional HP integrated USB barcode scanner on the bottom of the display head ..17 Installing a 2 x 20 LCD or 7”...
  • Page 6 Configuring all optional HP integrated USB peripheral modules (HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or webcam) ................42 Configuring powered serial ports ........................42 Appendix A Electrostatic discharge ........................43 Preventing electrostatic damage ........................43 Grounding methods .............................

  • Page 7: Product Overview

    ● Designed for long-term deployment within general retail, hospitality, and other markets ● 15.6” (Model 9015) and 18.5” (Model 9018) base models with Projected Capacitive touch technology ● and 1366 x 768 resolution VESA mounting holes (100 mm x 100 mm) ●...
  • Page 8 POSReady 7 64-bit ◦ Windows 10 IoT Enterprise for Retail 64-bit ◦ Windows 10 Pro 64-bit ◦ Windows 10 Pro downgrade to Windows 7 Pro 32-bit ◦ Windows 10 Pro downgrade to Windows 7 Pro 64-bit ◦ Windows 10 Pro downgrade to Windows 8.1 Pro 64-bit ◦...

  • Page 9: Unfolding The Ergonomic Stand

    Unfolding the ergonomic stand If your model includes an ergonomic stand, the system is shipped with the stand in the folded position. Follow the steps below to unfold the stand. Unfold the stand to the desired position. Route the DC power cord through the cable retainer and connect the cord to the rear I/O power connector.

  • Page 10: Rear Components

    Rear components Top USB port for optional HP integrated USB Powered USB 12V (B) used if the optional webcam, 7” CFD, or 2 x 20 CFD (behind rear cover) bottom mount barcode scanner is installed Side USB port for optional HP integrated USB...

  • Page 11: Hardware Upgrades

    To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo. WARNING! Energized and moving parts inside.

  • Page 12: Removing And Attaching The Ergonomic And Compact Stands

    (when ordered attached to the system unit). The RP9 supports the VESA industry standard 100 mm spacing between mounting holes. This apparatus is intended to be supported by UL or CSA Listed wall mount bracket. HP recommends that you use an HP Quick Release mounting bracket for wall mounting (part number EM870AA).
  • Page 13 To remove the compact stand, lay the RP9 face down on a flat surface covered by a soft clean cloth. Push up the release latch on the rear of the display head (1), tilt the stand back (2), and then lift up from the display (3).
  • Page 14 To attach the ergonomic stand, lay the RP9 face down on a flat surface covered by a soft clean cloth. Slide the tabs on the top of the stand mount into the slots on the display head (1), and then rotate the bottom of the stand mount down onto the display head so that it snaps in place (2).

  • Page 15: Routing Cables (Ergonomic Stand)

    Routing cables (ergonomic stand) Shut down the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 16: Removing And Replacing The Power Supply (Ergonomic Stand)

    Snap the cable routing cover onto the neck of the stand to cover the cables (3). Reconnect the power cord and press the power button. Removing and replacing the power supply (ergonomic stand) Shut down the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet.
  • Page 17 Pull up on the center of the cover on the left side of the base and rotate the cover upward. Lay the RP9 face down on a flat surface covered by a soft clean cloth. Lift the pull tab and loosen the screw on the bottom plate of the stand (1), then lift the bottom of the plate up (2), and then pull the plate off the stand (3).
  • Page 18 Unplug the AC power cord from the side of the power supply (1), and then lift the power supply out of the stand’s base (2). Route the fixed side of the new power supply’s power cord through the hole in the center of the base and connect it to the DC power connector on the rear panel (1).
  • Page 19 Slide the tabs on the base plate into the slots on the base (1), rotate the plate onto the base (2) , and then tighten the base plate screw (3). Snap the right side cover back onto the stand’s base. Removing and replacing the power supply (ergonomic stand)

  • Page 20: Installing An Optional Hp Integrated Usb Barcode Scanner, Magnetic Strip Reader (Msr), Biometric Reader, Or Webcam

    Installing an optional HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or webcam Only install HP approved integrated USB modules designed for these USB ports. The USB ports do not support optical drives or hard drives. The integrated barcode scanner, integrated MSR, and integrated biometric reader can be installed on the left or right side of the display head.
  • Page 21 Remove the two screws that secure the port cover (1), and then pull the port cover off the display head (2). NOTE: You may need to gently loosen the port cover from inside of the screw holes with a flat screwdriver. Installing an optional HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or webcam...
  • Page 22 Insert the USB connector on the module into the USB port (1), and then secure the module with the two screws that were previously removed (2). Align the tabs on the rear cover with the slots on the display head while placing the cover on the display head, and then slide the cover down so that it snaps in place.

  • Page 23: Installing An Optional Hp Integrated Usb Barcode Scanner On The Bottom Of The Display Head

    (3). Replace the barcode scanner cover (4). Reconnect all cables to the rear I/O connectors. Reconnect the power cord and press the power button. Installing an optional HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or webcam...

  • Page 24: Installing A 2 X 20 Lcd Or 7" Lcd Customer Facing Display (Cfd)

    Installing a 2 x 20 LCD or 7” LCD customer facing display (CFD) A short extension arm CFD can be attached to the top of the display head or a long extension arm CFD can be attached to the bottom of the stand’s base. The procedure for installing a CFD is the same, whether it is a 2 x 20 or 7”...
  • Page 25 Remove the two screws that secure the top port cover (1), and then pull the port cover off the display head (2). NOTE: You may need to gently loosen the port cover from inside of the screw holes with a flat screwdriver.

  • Page 26: Installing A Bottom Mount Cfd

    Remove the cover from the CFD arm by pulling back the top of the cover (1) and then the bottom of the cover. Insert the USB connector on the CFD into the USB port (2), and then secure the CFD with the screw provided (3).
  • Page 27 Slide the CFD bracket onto the underside of the base (1), and then secure the bracket with the screw (2). Route the CFD cable up through the center hole in the base and connect it to a USB port on the rear I/O. Reconnect the power cord and press the power button.

  • Page 28: Installing Memory

    Installing memory The computer comes with at least one preinstalled double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) small outline dual inline memory module (SODIMM). There are two memory sockets on the system board that can be populated with up to 32GB of memory. DDR4-SDRAM SODIMMs For proper system operation, the SODIMMs must be: industry-standard 260-pin...
  • Page 29 Shut down the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet. CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before replacing the memory module. Regardless of the power-on state, voltage is always supplied to the memory module as long as the computer is plugged into an active AC outlet.
  • Page 30 To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1), and then pull the SODIMM out of the socket (2). To install a SODIMM, slide the new SODIMM into the socket at approximately a 30° angle (1), and then press the SODIMM down into the socket (2) so that the latches lock it in place.
  • Page 31 Align the tabs on the rear cover with the slots on the display head while placing the cover on the display head, and then slide the cover down so that it snaps in place. Reconnect all cables to the rear I/O connectors. Reconnect the power cord and press the power button.

  • Page 32: Removing And Installing A 2.5-Inch Hard Drive

    Removing and installing a 2.5-inch hard drive CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can transfer the data to the new drive. Shut down the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet.
  • Page 33 Disconnect the cable from the rear of the drive (1), pull the arm back at the rear of the drive (2), and then slide the drive back and lift it out of the drive bay (3). If replacing the drive, remove the four mounting screws from the drive and install them in the new drive. NOTE: If you need mounting screws for the drive, four extra mounting screws are installed on the drive bay frame.
  • Page 34 Place the drive down into the drive bay, slide the drive forward (1), and then connect the cable to the rear of the drive (2). To replace the rear metal shield, slide the outer tabs on each side of the bottom of the shield under the metal framework on the display head and the center tab on each side above the metal framework (1), and then rotate the top of the shield onto the display head so that it snaps in place (2).

  • Page 35: Removing And Installing An M.2 Storage Device

    Align the tabs on the rear cover with the slots on the display head while placing the cover on the display head, and then slide the cover down so that it snaps in place. Reconnect all cables to the rear I/O connectors. Reconnect the power cord and press the power button.
  • Page 36 Press the two rear cover latches outward (1). Slide the rear cover up, and then lift it off the display head (2). Use the finger slots on the rear metal shield to pull the top of the shield up, and then lift the shield off the display head.
  • Page 37 Remove the 2.5” drive if one is installed. Disconnect the cable from the rear of the drive (1), pull the arm back at the rear of the drive (2), and then slide the drive back and lift it out of the drive bay (3). To remove an M.2 storage device, remove the screw that secures the device to the system board (1) so that the end pops up (2), and then slide the device out of the connector (3).
  • Page 38 To install an M.2 storage device, slide the pins on the storage device into the system board connector while holding the device at approximately a 30° angle (1). Rotate the other end of the device down (2), and then secure the device with the screw that was either previously removed or preinstalled in the screw hole (3).
  • Page 39 To replace the rear metal shield, slide the outer tabs on each side of the bottom of the shield under the metal framework on the display head and the center tab on each side above the metal framework (1), and then rotate the top of the shield onto the display head so that it snaps in place (2). Align the tabs on the rear cover with the slots on the display head while placing the cover on the display head, and then slide the cover down so that it snaps in place.

  • Page 40: Replacing The Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 41 Use the finger slots on the rear metal shield to pull the top of the shield up, and then lift the shield off the display head. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
  • Page 42 To replace the rear metal shield, slide the outer tabs on each side of the bottom of the shield under the metal framework on the display head and the center tab on each side above the metal framework (1), and then rotate the top of the shield onto the display head so that it snaps in place (2). Align the tabs on the rear cover with the slots on the display head while placing the cover on the display head, and then slide the cover down so that it snaps in place.

  • Page 43: Installing A Port Cover

    Installing a port cover The rear I/O port cover is available from HP. To install the port cover, snap the port cover onto the rear panel over the ports (1) and secure it with the screw (2). Securing the RP9 to a counter top Shut down the computer properly through the operating system, then turn off any external devices.
  • Page 44 If securing a compact stand, snap the cover off the neck of the stand (1), and then slide the base cover forward and lift it off the base (2). Fasten the compact stand to the counter top using the appropriate fastening devices (not provided by HP) for your surface. Chapter 2 Hardware upgrades...

  • Page 45: Installing An External Security Lock

    Slide the base cover back onto the base of the compact stand (1), and then snap the neck cover onto the neck of the stand (2). Reconnect the power cord and press the power button. Installing an external security lock Cable lock A cable lock can be used to secure the RP9 to an external object.

  • Page 46: Padlock

    Padlock A padlock can be used to secure the RP9 to an external object. Install the padlock security loop on the rear panel. Place the base of the loop into the slots on the rear panel (1), and then secure the loop to the rear panel with the screw (2). NOTE: The padlock security loop and screw are provided with the RP9.

  • Page 47: Configuring The Software

    Touch screen calibration HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where the stylus or finger touches the screen. If at any time you find that the touch point is not registering properly, you may need to repeat the calibration process.

  • Page 48: Magnetic Strip Reader (Msr), Biometric Reader, Or Webcam)

    (HP integrated USB barcode scanner, magnetic strip reader (MSR), biometric reader, or webcam) To configure the integrated USB peripheral, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is located with the documentation on your retail computer and at http://www.hp.com/support.

  • Page 49: Appendix A Electrostatic Discharge

    ● Use a portable field service kit with a folding static-dissipating work mat. ● If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.

  • Page 50: Appendix B Computer Operating Guidelines, Routine Care And Shipping Preparation

    Follow the guidelines below to properly set up and care for the computer: HP recommends a 17 mm clearance from the fins on the rear panel for heat dissipation. ● Keep the HP RP9 Retail System away from excessive moisture, direct sunlight, and extremes of heat and ● cold.

  • Page 51: Shipping Preparation

    Shipping preparation Follow these suggestions when preparing to ship the computer: Back up the hard drive files. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: The hard drive locks automatically when the system power is turned off. Remove and store all removable media.

  • Page 52: Index

    Index magnetic strip reader (MSR) barcode scanner installation 14 installation 14 memory battery removing and installing 22 removing and installing 34 specifications 22 biometric reader installation 14 port cover 37 compact stand rear components 4 removing and replacing 6 routing cables 9 securing to counter top 37 security locks 39 computer operating guidelines 44...

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Rp9 g19018

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