Troubleshooting - Huawei H12HW User Manual

Troubleshooting

Main Menu Item Item
Contacts -
Settings Phone settings
Display settings
Message settings P87,P94,P95
Call settings
Video call
Connectivity
Network
Security
Troubleshooting
• Mobile phone does not turn on
– Was pressed for more than two seconds?
– Is battery inserted properly? ( P29
– Is battery level sufficient? If the battery is low,
please recharge the battery. ( P30
• The PIN screen is displayed when H12HW is turned
on.
168
– The PIN lock function is enabled, and you need to
Page
enter the PIN code.(
P59
• The Phone password screen is displayed when
P132
H12HW is turned on.
P136
– The Phone password function is enabled, and
you need to enter the phone password. The
P138,P164
default password of H12HW is 0000. (
P72
P124
• The Insert USIM screen is displayed when H12HW
is turned on.
P141
P141,P143
– The USIM card is not inserted or incorrctly
inserted. Insert the USIM card.(
– Make sure that the USIM card is a valid one.
– USIM card IC chip may be dirty. Wipe with a clean
cloth, then insert USIM card properly.
• The music touch keys do not response when play-
ing music files.
– Make sure whether the touch key lock is enabled.
If there is a lock on the upper right conner of the
external display, press and hold the camera key
to unlock it.
P143
P143
P22