HPE ProLiant Gen9 Troubleshooting Manual page 125

Action
1. Be sure that the battery is connected and functioning.
For more information, see "HPE Smart Storage Battery issues flowchart" in the HPE ProLiant Gen9
Troubleshooting Guide, Volume I on the Hewlett Packard Enterprise website.
2. Replace the HPE Smart Storage battery.
For more information, see the maintenance and service guide on the Hewlett Packard Enterprise
website.
1733-Slot # Drive Array – Storage Enclosure Firmware Upgrade Problem Detected
Symptom
1733-Slot # Drive Array – Storage Enclosure Firmware Upgrade Problem Detected. Port # Box #
(Followed by one of the following:)
• Enclosure firmware upgrade needed - run Flash Components.
• Unable to read firmware version of one or more components.
Cause
• An incorrect enclosure firmware version is installed.
• An enclosure firmware upgrade is needed.
• An enclosure component has failed.
Action
1. Upgrade the enclosure firmware and the controller firmware.
For more information, see "Firmware updates" in the HPE ProLiant Gen9 Troubleshooting Guide, Volume I
on the Hewlett Packard Enterprise website.
2. If the issue persists, replace the affected enclosure components.
1734-Slot # Drive Array – Disk Drive(s) Responding to Incorrect SCSI ID
Symptom
1734-Slot # Drive Array – Disk Drive(s) Responding to Incorrect SCSI ID. Back up data, Replace faulty drive,
Reconfigure array, and Restore.
Cause
The drive has failed.
Action
1. Back up the data on the hard drive.
For more information, see the user guide on the Hewlett Packard Enterprise website.
2. Replace the drive.
1733-Slot # Drive Array – Storage Enclosure Firmware Upgrade Problem
Detected 125