Dell Precision 7920 Owner's Manual
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Dell Precision 7920 Owner's Manual

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Dell Precision 7920 Tower
Owner's Manual
Regulatory Model: D04X
Regulatory Type: D04X001

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Summary of Contents for Dell Precision 7920

  • Page 1 Dell Precision 7920 Tower Owner's Manual Regulatory Model: D04X Regulatory Type: D04X001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................7 Safety instructions................................7 Turning off your computer — Windows 10........................7 Before working inside your computer..........................8 After working inside your computer..........................8 2 Removing and installing components......................9 Screw size list..................................9 Recommended tools................................ 10 Power supply unit (PSU)..............................11 Removing the PSU..............................11 Installing the PSU................................
  • Page 4 Front input and output bezel............................30 Removing the front input and output bezel......................30 Installing the front input and output bezel.......................31 Front input and output panel............................31 Removing the front input and output panel......................31 Installing the front input and output panel......................34 Removing the input and output panel bracket.......................35 Installing the input and output panel bracket......................
  • Page 5 Updating BIOS on systems with bitlocker enabled....................82 Updating your system BIOS using a USB flash drive.................... 82 Updating the Dell BIOS in Linux and Ubuntu environments................. 83 Flashing the BIOS from the F12 One-Time boot menu..................83 System and setup password............................87 Assigning a system password and setup password....................
  • Page 6 Software device drivers............................92 Human Interface Devices............................92 Portable Devices................................ 92 7 Troubleshooting............................93 Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0..............93 Running the ePSA diagnostics..........................93 Testing memory using ePSA.............................93 Preboot blinking power button codes........................94 8 Contacting Dell............................97...

  • Page 7: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Before Working Inside Your Computer

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

  • Page 9: Removing And Installing Components

    Removing and installing components Topics: • Screw size list • Recommended tools • Power supply unit (PSU) • Side cover • Air shroud • Front bezel • PCIe holder • Intrusion switch • Front system fan assembly • Internal chassis speaker •...

  • Page 10: Recommended Tools

    Component Screw Type Quantity Right Side Cover #6-32 UNC X7.0mm Up-Bottom air shroud M3X5.0mm Down-Bottom air shroud M3X5.0mm Motherboard #6-32X1/4 inches Front Fan Bracket-MB tray #6-32X1/4 inches Front Fan Bracket-Front wall #6-32X1/4 inches Intruder holder #6-32X1/4 inches Rear Fan bracket #6-32X1/4 inches Rear HDD cover #6-32 UNC X7.0mm...

  • Page 11: Power Supply Unit (Psu)

    NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 Power supply unit (PSU) Removing the PSU Follow the procedure in Before working inside your computer. Disconnect the power cable from the system. Press the PSU release latch [1] and slide the power supply away from the system [2].
  • Page 12 CAUTION: The system will not power on while the side cover is off. Also, the system will shut down if the side cover is removed while the system is on. To remove the side cover: Press the latch Pull the latch [1] upward and rotate it to release the cover [2]. Lift the cover to remove it from the system.

  • Page 13: Installing The Side Cover

    Installing the side cover First hold and align the bottom of the side cover to the chassis. Ensure that the hook on the bottom of the side cover snaps into the notch on the system. Press the system cover until it clicks into place. CAUTION: The system will not power on without the side cover.

  • Page 14: Removing The Air Shroud Fan

    Install the side cover. Follow the procedure in After working inside your computer. Removing the air shroud fan Follow the procedure in Before working inside your computer. Remove the: side cover removing air shroud (Top) To see the fan flip-over the shroud. To remove the fan, release the fan connector cable from the latches [1] and [2].

  • Page 15: Installing The Air Shroud Fan

    Installing the air shroud fan Place the fan into its position inside the air shroud . Replace the screws that secure the fan to the air shroud. Route back the fan connector cable through the latches on the air shroud and flip over. Install the: air shroud (top) side cover...
  • Page 16 b Rotate the bezel forward and lift the front bezel away from the system. Removing and installing components...

  • Page 17: Installing The Front Bezel

    Installing the front bezel Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. Rotate the bezel forward and press the front bezel until the tabs click into place. Follow the procedure in After working inside your computer.

  • Page 18: Installing The Pcie Card Holder

    Installing the PCIe card holder Align the PCIe card holder to the slot in front of the system fan assembly, and press down until it clicks in place. Route the dual cables back through the clip on the PCIe card holder. Connect the power cables on either side to the cable slots in the PCIe card holder.
  • Page 19 Install the right side cover Flip the system back with the system cover facing up where the release latch is available. Remove the following components : side cover air shroud PCIe card holder To remove the intrusion switch module: Pull the bottom intrusion switch cable up toward the chassis [1]. b Press the tab to disconnect the intrusion switch cable from the system board [2].

  • Page 20: Installing The Intrusion Switch

    Installing the intrusion switch Place the intrusion switch module into the slot in the front system fan assembly. To secure the intrusion switch module to the front system fan chassis, replace the single screw on the module. Route the intrusion switch cables through the clip on the chassis. Connect the intrusion switch cable to the system board.

  • Page 21: Front System Fan Assembly

    Front system fan assembly Removing the front system fan assembly Follow the procedure in Before working inside your computer. Remove the following: side cover front bezel air shroud PCIe card holder To remove the system fan assembly: Remove the single screw on the intrusion switch module [1], and lift it away from the system fan chassis [2]. b Disconnect the internal chassis speaker cable from the connector, unroute it from the clip on the system fan chassis [3], and lift it away from chassis [4].
  • Page 22 CAUTION: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end. Pulling the cable wires may loosen them from the connector. Remove the two screws securing the fan chassis to the system [1], and the two screws securing the fan chassis in front of the system [2].
  • Page 23 Rotate and lift the fan assembly away from the system. Removing and installing components...

  • Page 24: Installing The Front System Fan Assembly

    Installing the front system fan assembly Hold the system fan by the sides with the cable end facing the bottom of the chassis. Replace the two screws securing the system fan assembly in front of the system. Replace the two screws securing the system fan assembly in the system. Connect the four system fan cables to the system board.

  • Page 25: Removing The Internal Chassis Speaker

    Removing the internal chassis speaker Follow the procedure in Before working inside your computer. Remove the following: side cover front bezel air shroud To remove the internal chassis speaker: Disconnect one end of the internal chassis speaker cable from the connector on the system fan assembly [1]. b Unroute the internal chassis speaker cable from the clip on the system fan assembly.

  • Page 26: Installing The Internal Chassis Speaker

    Installing the internal chassis speaker Press and hold the tabs on either side of the internal chassis speaker, and slide the speaker module into the slot to secure it to the system. Route the internal chassis speaker cable through the clip on the system fan assembly. Connect the one end of the internal chassis speaker cable to the connector on the system fan assembly.

  • Page 27: Installing The Hdd Bezel

    Installing the HDD bezel If the ODD bezel is removed, install it by aligning the notch of the bezel into the slot on the chassis.(Optional) Align the HDD bezel onto its slots on the chassis and press the HDD bezel towards the chassis. Press the blue lock button located near the front system fan assembly, to secure the HDD bezel to the chassis.

  • Page 28: Installing The Hdd Carrier

    Installing the HDD carrier Slide the bracket into the drive bay until it clicks into place. CAUTION: Ensure that the latch is open before installing the bracket. Lock the latch. Install the following components: HDD and ODD bezel side cover Follow the procedure in After working inside your computer.

  • Page 29: Installing The Hdd

    b Lift the hard drive out of the bracket. Installing the HDD Insert the HDD into the 3.5" bracket with the connector end of the hard drive towards the back of the HDD bracket. Slide the HDD bracket back into the hard drive bay. Removing and installing components...

  • Page 30: Front Input And Output Bezel

    Install the following: HDD bracket HDD and ODD bezel side cover Follow the procedure in After working inside your computer Front input and output bezel Removing the front input and output bezel Follow the procedure in Before working inside the computer.

  • Page 31: Installing The Front Input And Output Bezel

    Installing the front input and output bezel Align and press the bezel toward the front chassis on the system. Install the: HDD and ODD bezel front bezel side cover Follow the procedure in After working inside your computer Front input and output panel Removing the front input and output panel Follow the procedure in Before working inside your...
  • Page 32 front system fan HDD and ODD bezel input and output bezel To remove the front Input/Output (I/O) panel: Disconnect the following cables from the connectors on the I/O panel. • Front panel cable [1] • Front USB 3.1 cable [2] •...
  • Page 33 Slide the I/O panel toward the left of the system to release it, and then remove the I/O panel out of the system. Removing and installing components...

  • Page 34: Installing The Front Input And Output Panel

    Installing the front input and output panel Insert the I/O panel into the slot on the front of the chassis. Slide the I/O panel toward the right of the system to secure it to the chassis. Replace the screw to secure the I/O panel to the chassis. Connect the following cables to the connectors on the I/O panel: •...

  • Page 35: Removing The Input And Output Panel Bracket

    PCIe holder front bezel air shroud side cover Follow the procedure in After working inside your computer Removing the input and output panel bracket Follow the procedure in Before working inside your computer. Remove the following: side cover air shroud front bezel PCIe holder front system fan...

  • Page 36: Installing The Input And Output Panel Bracket

    Installing the input and output panel bracket Insert the Input/Output (I/O) module into the metal bracket. Replace the two screws to secure the I/O panel to the I/O bracket. Install the: input and output panel input and output bezel HDD and ODD bezel front system fan PCIe holder front bezel...
  • Page 37 b Disconnect the system fan cables from the system board [1, 2]. CAUTION: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end. Pulling on the cable wires may loosen them from the connector. Lift the system fan assembly from the system.

  • Page 38: Installing The Rear System Fan

    Installing the rear system fan Hold the rear system fan by the sides with the cable end facing the bottom of the chassis. Connect the two system fan cables to the system board. Replace the two screws to secure the fan with the chassis. Install the: air shroud side cover...

  • Page 39: Slim Optical Disk Drive

    Slim Optical Disk Drive Removing the slim ODD and ODD latch Follow the procedure in Before working inside the computer. Remove the right side cover To remove the ODD: Disconnect the data cable and power cable [1] from the optical drive connector. b Slide the blue latch towards the left of the chassis, and push the drive forward [2].
  • Page 40 To remove the ODD bracket from the ODD drive: Push the optical drive latch inwards so that the latch disconnects from the optical drive. b Remove the latch from the optical drive. Removing and installing components...

  • Page 41: Installing The Slim Odd And Odd Latch

    Installing the slim ODD and ODD latch Place the ODD latch into its position on the ODD drive and lock it. Slide the optical drive into the drive bay from the front of the system until it fits in to place. Connect the data cable and power cable to the connectors on the optical drive.

  • Page 42: Installing The Power Distribution And Fan Control Board

    Remove the three screws that secure the control board to the chassis [1, 2]. Lift the control board away from the chassis. Installing the power distribution and fan control board Replace the control board into its slot on the chassis and secure it with the three screws to the chassis. Connect the two power cables, fan cables, PDB, power VGA cables, to the connectors on the control board.

  • Page 43: Front Hdd Cable And Fan Assembly

    Install the: right side cover Follow the procedure in After working inside your computer Front HDD cable and fan assembly Removing the front HDD cable and fan assembly Follow the procedure in Before working inside the computer. Remove the right side cover To remove the front HDD cable and fan assembly: Remove the four screws securing both the fan brackets to the chassis [1].

  • Page 44: Installing The Front Hdd Cable And Fan Assembly

    Installing the front HDD cable and fan assembly Connect the fan cables to the connectors on the power distribution and fan control board. Connect the power cable to the connector on the power distribution and fan control board. Connect the SATA 0 cable to the connector on the system board. Replace the front HDD cable and fan assembly into their slots on the chassis and secure them with screws to the chassis.

  • Page 45: Installing The Fan Into The Fan Bracket

    Installing the fan into the fan bracket Place the fan into the fan bracket. Tighten the grommets that secure the fan to the fan bracket. Install the: system fan side cover Follow the procedure in After working inside your computer Removing and installing components...

  • Page 46: Graphical Processing Unit(Gpu)

    Graphical processing unit(GPU) Removing the GPU Follow the procedure in Before working inside your computer. Remove the side cover. To remove the GPU: Disconnect the power cable [1] from the GPU card. NOTE: Not all GPU cards will have power cable, may not apply to all systems. b Press and rotate the blue clips backward [2], to unlock the filler bracket.

  • Page 47: Installing The Gpu

    Installing the GPU Align and place the GPU to the PCIe slot on the system board. Press it down so that it is securely seated on the slot. Connect the power cable to the GPU. Lock both the blue clips forward on the filler bracket to secure the GPU to the system board. Install the side cover.

  • Page 48: Installing The Memory Module

    Lift the memory module out of the memory slot on the system board. WARNING: Rotating the memory module out of the slot will cause damage to the memory module. Ensure to pull it straight out of the memory module slot. Installing the memory module Align the notch on the memory module with the tab on the memory module connector.
  • Page 49 b Lift the coin-cell battery out of the system board. Installing the coin cell battery Place the coin-cell battery into its slot on the system board. Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system board.

  • Page 50: Processor Heat Sink Module

    Processor heat sink module Removing the processor heat sink module Follow the procedure in Before working inside your computer. NOTE: Ensure that you have Torx 30 screwdriver to remove the processor heat sink module (PHM). Remove the: side cover air shroud To remove the heat sink: Remove the four heat sink screws [1], in the diagonal order (4, 3, 2, 1).

  • Page 51: Installing The Processor Heat Sink Module

    Installing the processor heat sink module Place the heat sink on the CPU slot. Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink to the system board. Install the: air shroud side cover Follow the procedure in After working inside your computer.
  • Page 52 d Use a torx screwdriver to pry the CPU off the processor heat sink module. Place the blade between the clip and the CPU. NOTE: A flatbed screwdriver or plastic scribe can also be used as well. Unlatch the CPU from the two keying latches on the processor carrier and gently lift the CPU. NOTE: Avoid touching the CPU contacts with your fingers.

  • Page 53: Installing The Cpu

    Installing the CPU Orient the processor carrier so that the smooth (logo-less) side of the carrier is facing up and the triangle mark on the carrier is on the bottom left hand corner. Align the processor with the carrier so that the triangle mark on the top side of the processor is aligned with the triangle mark on the carrier.
  • Page 54 Flip both the processor and the carrier over so that the pins on the processor and the logo side of the carrier are facing up. Carefully insert the processor into the carrier so that it is secured by the hooks on the upper and lower side of the carrier. NOTE: After inserting the processor into the carrier, check to see whether the small triangle on the processor aligns with the triangle on the carrier.
  • Page 55 Insert the processor and carrier assembly into the heat sink so that the hooks on the four corners of the carrier are locked into the openings of heat sink. NOTE: After inserting the processor and carrier assembly into the heat sink, double check to see whether the triangle on the carrier is located on the bottom right corner of the heat sink (when the bottom side of the heat sink is facing up).

  • Page 56: System Board

    Install the: heat sink air shroud side cover Follow the procedure in After working inside your computer System board Removing system board Follow the procedure in Before working inside your computer. Remove the: side cover front bezel air shroud PCIe card holder front system fan memory module processor heat sink module...
  • Page 57 Disconnect the front panel cables [1], power cable [2], front panel USB 2 cable and DD cable [3] Remove the right side cover, to disconnect the SATA 0 cable from system board. NOTE: Depending on the system configuration, additional cables might need to be disconnected.
  • Page 58 Remove the twelve screws securing the system board to the chassis. Lift the system board away from the chassis. Removing and installing components...

  • Page 59: Installing The System Board

    Installing the system board Align and place the system board onto the chassis and slide it back to its position. Tighten the screws to secure the system board to the chassis. Connect all the cables to the connectors on the system board. Install the: rear system fan processor heat sink module...
  • Page 60 PCIe 3*16 (4 slots) and 3*8 ( 1 slot) Rear fan 0 connector CPU1 memory slots CPU1 socket CPU1 memory slots Rear fan 0 connector CPU1 PCIe 3 x16 Slots (2) Front panel audio CPU1_DIS Piezo speaker CPU fan 0 connector Power Control Power 2 Intrusion switch connector...
  • Page 61 VROC_key Removing and installing components...

  • Page 62: Technology And Components

    Expansion card installation guidelines Memory configuration This section provides information about the memory configuration for the Dell Precision Tower 7920 systems. The following table illustrates the memory configuration and population rules for the Dell Precision Tower 7920: Technology and components...

  • Page 63: Technologies List

    This section provides information about the technologies that comes with the Dell Precision 7920 Tower. The following table lists the basic of technologies that are available on the Dell Precision 7920 Tower systems for Dell internal users only. Table 2. Technologies list...

  • Page 64: Teradici Pcoip

    Browser Path • HOST: PCIe x1 PCoIP Dual Host Card (TERA Gen 2) • CLIENT: Dell or other Branded Zero Client (TERA Gen 2) (Dell-Wyse P45 ) QUAD Monitor Support • HOST: PCIe x1 PCoIP Quad Host Card (TERA Gen 2) •...

  • Page 65: Key Features

    performance increases and are ideal for high-end servers utilizing internal storage or connecting to large-scale external storage enclosures. Tri-Mode SerDes Technology enables operation of NVMe, SAS, or SATA storage devices in a single drive bay. All the 3 modes concurrently serving NVMe, SAS, and SATA drives can be operated by a single controller.
  • Page 66 • SFF-8485 Compliant, SGPIO • Fits into rack-mounted servers with low-profile form factor and side-mounted SAS connectors • Support critical, high-bandwidth applications with PCIe 3.1 connectivity • CacheVault flash back-up at power fail. Supports bad block management • Balance protection and performance for critical applications with RAID levels 0, 1, 5, 6, 10, 50, and 60 Table 3.

  • Page 67: Expansion Card Installation Guidelines

    9440-8i 9460-16i Australia/New Zealand (AS/NZS CISPR 22); Australia/New Zealand (AS/NZS CISPR 22); Korea (RRA no 2013-24 & 25); Europe Korea (RRA no 2013-24 & 25); Europe (EN55022/EN55024); (EN55022/EN55024); Safety: EN/IEC/UL 60950; RoHS; WEEE Safety: EN/IEC/UL 60950; RoHS; WEEE OS Support Microsoft Windows, VMware vSphere/ESXi, Microsoft Windows, VMware vSphere/ESXi, Red Hat Linux, SuSe Linux, Ubuntu Linux,...
  • Page 68 Card type Slot priority Maximum number of cards PCIe SSD (FH)-Zoom 4 1,4,8 2(*see Note 7) Teradici(P25) (LP) Teradici(P25 or P45) (FH) 1,2,4,5,7,8 Serial (FH) 1,2,4,5,7,8 Serial (LP) Audio (FH) 1,2,4,5,7,8 Audio (LP) NOTE: • Cards should be installed in the system, starting with the Card priority, then the slot priority. The first open slot priority should be used.

  • Page 69: System Specifications

    System specifications Topics: • System specifications • Memory specifications • Video specifications • Audio specifications • Network specifications • Card Slots • Storage specifications • External connectors • Power specifications • Physical specifications • Environmental specifications System specifications Feature Specification Processor type Intel Xeon Processor Scalable Family •...

  • Page 70: Video Specifications

    Features Specifications Maximum memory 3 TB NOTE: Up to 3 TB with select CPU SKUs Video specifications Features Specifications Graphic cards • Radeon Pro WX 9100 • NVIDIA Quadro GP100 • NVIDIA Quadro P6000 • NVIDIA Quadro P5000 • Radeon Pro WX 7100 •...

  • Page 71: Card Slots

    Externally Accessible DVD-ROM; DVD+/-RW Optional 5.25” bay devices: BD, DVD+/-RW Internally Accessible • M.2 NVMe PCIe SSDs—Up to 8* x 1TB drives on 2 Dell Precision Ultra-Speed Drive Quad x16 cards. Requires dual CPU config • Front FlexBay M.2 NVMe PCIe SSDs—Up to 4* x 1TB drives, 2 drives per CPU. Requires dual CPU config •...

  • Page 72: Physical Specifications

    Features Specifications Wattage • 1400W at 181VAC - 240VAC • 1100W at 100VAC - 180VAC Physical specifications Features Specifications Height 433mm Width 218mm Depth 566mm Weight (Minimum) With front bezel • Min configuration 20.4 kg • Typical configuration 24.3 kg •...

  • Page 73: System Setup

    System Setup Topics: • General options • System configuration • Video • Security • Secure boot • Performance • Power management • POST behavior • Virtualization support • Maintenance • System logs • Engineering configurations • Updating the BIOS in Windows •...

  • Page 74: System Configuration

    Option Description Advanced Boot Options Allows you to Enable Legacy Option ROMs • Enable Legacy Option ROMs—Default • Enable Attempt Legacy Boot Date/Time Allows you to set the date and time. The changes to the system date and time take effect immediately. Allows you to control whether the system prompts the user to enter UEFI Boot Path Security the Admin password when booting to a UEFI boot path.
  • Page 75 Option Description NOTE: The operating system may allocate resources even if the setting is disabled. SATA Operation 7910 Tower Allows you to configure the internal SATA hard-drive controller. The options are: • Disabled • AHCI • RAID-On (Default) NOTE: SATA is configured to support RAID mode.

  • Page 76: Video

    Option Description HDD Fans Allows you to control the HDD fans. Default Setting: depends on the system configuration Audio Allows you enable or disable the audio feature. • Enable Audio (Default) Memory Map IO above 4GB Allows you enable or disable Memory Map IO above 4GB. •...

  • Page 77: Security

    Security Table 9. Security Option Description Strong Password Allows you to enforce the option to always set strong passwords. Default Setting: Enable Strong Password is not selected. Password Configuration You can define the length of your password. Min = 4 , Max = 32 Password Bypass Allows you to enable or disable the permission to bypass the System password, when it is set.

  • Page 78: Secure Boot

    Option Description Default Setting: The option is disabled. Secure boot Table 10. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable the Secure Boot Feature. The options are: • Disabled (Default) • Enabled Expert Key Management Allows you to enable or disable Custom Mode Key Management.

  • Page 79: Power Management

    Line Prefetch Dell Reliable Memory Technology (RMT) Allows you to identify and isolate memory errors in system RAM.. Default Setting: Enable Dell Reliable Memory Technology (RMT) Allows you to enable or disable this mode to reduce latency of System Isochronous Mode memory transactions at the expense of bandwidth.

  • Page 80: Post Behavior

    Option Description • Enabled in S5 only • Enabled in S4 and S5 USB Wake Support Allows you to enable USB devices to wake the system from standby. • Enable USB Wake Support Default Setting: The option is disabled. Wake on LAN This option allows the computer to power up from the off state when triggered by a special LAN signal.

  • Page 81: Maintenance

    Option Description • Enable VT for Direct I/O - This option is enabled by default. Trusted Execution Allows you to specify whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware capabilities provided by Intel Trusted Execution Program. •...

  • Page 82: Updating Bios On Systems With Bitlocker Enabled

    Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return.

  • Page 83: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 84 The Bios flash menu will open then click the browse button. The E5450A14.exe file is shown as an example in the following screenshot. The actual file name may vary. System Setup...
  • Page 85 Once the file is selected, it will show in the file selection box and you can click the OK button to continue. Click the Begin Flash Update button. System Setup...
  • Page 86 A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the flash. At this point the BIOS flash will execute, the system will reboot and then the BIOS flash will start and a progress bar will show the progress of the flash.

  • Page 87: System And Setup Password

    Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 88: Deleting Or Changing An Existing System Setup Password

    • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). Type the system password that you entered earlier in the Confirm new password field and click OK. Press Esc and a message prompts you to save the changes.

  • Page 89: Software

    NeoKylin v6.0 Downloading drivers Turn on the computer. Go to Dell.com/support. Click Product Support, enter the Service Tag of your system, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model.

  • Page 90: Chipset Driver

    Chipset driver Verify if the Intel chipset and Intel Management Engine Interface drivers are already installed in the computer. Graphics controller driver Verify if the graphics controller driver is already installed in the computer. USB drivers Verify if the USB drivers are already installed in the computer. Software...

  • Page 91: Network Drivers

    Network drivers This system comes with both LAN and WiFi drivers and is able to detect the LAN and WiFi without going through the drivers installation. Audio drivers Verify if audio drivers are already installed in the computer. Ports Verify if the drivers for the ports are already installed in the computer. Storage controller drivers Verify if the storage controller drivers are installed in the computer.

  • Page 92: Software Device Drivers

    Software device drivers Verify if the software device drivers are installed in the computer. Human Interface Devices Verify if the Human Interface device drivers are installed in the computer. Portable Devices Verify if the portable device drivers are installed in the computer. Software...

  • Page 93: Troubleshooting

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 94: Preboot Blinking Power Button Codes

    Preboot blinking power button codes Table 20. Power button LED state Power Button LED State Description Power is Off. LED is blank. Blinking Amber Initial State of LED at power up. See the table below for Blinking Amber pattern diagnostic suggestions and possible failures. Blinking White System is in a low power state, either S1 or S3.
  • Page 95 Power Light: Amber-White Amber/White Blinking Pattern Problem Description Suggested Resolution Blinking • If nothing works, contact Tech Support 2 amber blinks followed by a Motherboard: BIOS ROM failure • System is in Recovery Mode. short pause, 2 white blinks, long •...
  • Page 96 Power Light: Amber-White Amber/White Blinking Pattern Problem Description Suggested Resolution Blinking the issue by reseating PCI card and removing one by one to determine which card failed. • Contact Tech Support. 3 amber blinks followed by a BIOS Recovery 1 •...

  • Page 97: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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