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Huawei MediaPad 10 Link+ Faq

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HUAWEI MediaPad 10 Link+
FAQs
Issue
1.0
Date
2014-03-26
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei MediaPad 10 Link+

  • Page 1 HUAWEI MediaPad 10 Link+ FAQs Issue Date 2014-03-26 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 3 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 5: Hardware And Installation

    TRRS headsets with left and right audio outputs and microphone audio input, namely non-OMTP headsets. It is recommended that you use a Huawei headset to ensure the audio quality of your music and phone calls is stable. Headsets from other brands may not work properly with your HUAWEI MediaPad 10 Link+.
  • Page 6 1 Hardware and installation 1.4 What Bluetooth headsets are compatible with my HUAWEI MediaPad 10 Link+? Your HUAWEI MediaPad 10 Link+ is Bluetooth v4.0 certified and meets Bluetooth compatibility specifications. Headsets that have passed the Bluetooth SIG certification tests are recommended.
  • Page 7 If you install applications that have not passed the Google compatibility test on your HUAWEI MediaPad 10 Link+, the system may be unstable or even crash. It is recommended that you download applications only from the Play Store or Huawei App Center.
  • Page 8 2 System and update 2.3 Can I update my HUAWEI MediaPad 10 Link+ online? If yes, how? Yes. On the home screen, touch Settings > About tablet > System update > Online update to check for updates. If updates are available, follow the onscreen instructions to update your HUAWEI MediaPad 10 Link+ online.
  • Page 9 2 System and update 2.4 Can I update my HUAWEI MediaPad 10 Link+ using a microSD card? If yes, how? Yes. Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 10 2 System and update  Updating the system using a microSD card will clear all the data in your HUAWEI MediaPad 10 Link+. Back up important data before updating your HUAWEI MediaPad 10 Link+.  If you use unauthorized software to update your HUAWEI MediaPad 10 Link+, it may fail to be updated or your personal information may be disclosed.
  • Page 11 2.5 Will data be erased if I update my HUAWEI MediaPad 10 Link+? Updating your HUAWEI MediaPad 10 Link+ using a downloaded update package will erase some personal data, such as your accounts, custom settings, installed applications, contacts, Issue () Huawei Proprietary and Confidential Copyright ©...
  • Page 12 HUAWEI MediaPad 10 Link+ will not be erased. This method is not recommended. Performing the online update over your HUAWEI MediaPad 10 Link+ will not erase your personal data and is recommended.
  • Page 13 2.8 Why does my HUAWEI MediaPad 10 Link+ restart after I install or remove a SIM card? Your HUAWEI MediaPad 10 Link+ automatically restarts when it detects that a SIM card has been inserted or removed. This is so the new settings can take effect immediately.
  • Page 14 2.11 Why can't I set the date and time on my HUAWEI MediaPad 10 Link+? You may have set your HUAWEI MediaPad 10 Link+ to use the network date and time. To manually set the date and time: On the home screen, touch Settings >...
  • Page 15 3 Mobile network and Wi-Fi Mobile network and Wi-Fi 3.1 Can I use my HUAWEI MediaPad 10 Link+ as a Wi-Fi hotspot? Yes if your particular model supports mobile data. To use your HUAWEI MediaPad 10 Link+ as a Wi-Fi hotspot: On the home screen, touch Settings.
  • Page 16 3 Mobile network and Wi-Fi Touch Portable Wi-Fi hotspot settings and follow the onscreen instructions to set the required information, such as your Wi-Fi network name and password. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 17 3 Mobile network and Wi-Fi Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 18 Touch the button next to Wi-Fi or drag it to to turn on Wi-Fi. Touch Wi-Fi direct. On the other device, turn on Wi-Fi Direct. Your HUAWEI MediaPad 10 Link+ then automatically searches for nearby devices. Touch the other device to pair your HUAWEI MediaPad 10 Link+ with it.
  • Page 19 (This policy may not apply to non-Huawei devices.) 3.3 Why can't my HUAWEI MediaPad 10 Link+ connect to a Wi-Fi network? Make sure your HUAWEI MediaPad 10 Link+ is in a place with good reception, and you have entered the correct casings for the password. Issue () Huawei Proprietary and Confidential Copyright ©...
  • Page 20 Try the following:  Restart the Wi-Fi hotspot device, such as your wireless router.  Turn off Wi-Fi on your HUAWEI MediaPad 10 Link+ and turn it back on. Then search for Wi-Fi networks again.  Restart your HUAWEI MediaPad 10 Link+.

  • Page 21: Preinstalled Applications

    4.1 How do I download third-party applications? Download applications from online app stores, such as Google Play Store. You can also connect your HUAWEI MediaPad 10 Link+ to a computer and copy downloaded applications from the computer. 4.2 Can I uninstall my carrier-customized or other preinstalled applications? Preinstalled system applications cannot be uninstalled.
  • Page 22 4 Applications 4.3 What is the browser version of my HUAWEI MediaPad 10 Link+? The Android 4.2 browser is the default browser. You can download and install third-party browsers. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 23 Web pages viewed in an incognito tab are not recorded in the browsing history or search history on your HUAWEI MediaPad 10 Link+, but files downloaded or bookmarks created from the incognito tab are saved. 4.6 Can I search for content on a web page? Yes.
  • Page 24 Google Bookmarks. 4.8 Does my browser support offline reading? Yes. The native Browser on your HUAWEI MediaPad 10 Link+ supports offline reading. On the home screen, touch Browser, open the page you want to save for offline reading, and touch Browser >...
  • Page 25 On the home screen, touch Browser > > Saved pages. − − On the home screen, touch Browser. In the address box, enter the URL of the saved page. Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 26 4.9 How do I clear my browser's cache and browsing history? On the home screen, touch Browser > > Settings > Privacy & security, and follow the onscreen instructions. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 27 4.11 How do I close background applications? On the Settings screen, touch Manage apps. Under Running, select the application you want to close, touch Stop, and follow the onscreen instructions to close it. Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 29 5 Calls and contacts Calls and contacts 5.1 Does my HUAWEI MediaPad 10 Link+ support voice calls? The 3G and LTE versions both support voice calls; however, the Wi-Fi only version does not. 5.2 Does my HUAWEI MediaPad 10 Link+ support video chats? Yes.
  • Page 31 6 Messaging, emailing, and texting Messaging, emailing, and texting 6.1 Does my HUAWEI MediaPad 10 Link+ support text and multimedia messaging? The 3G and LTE versions both support text and multimedia messaging; however, the Wi-Fi only version does not. 6.2 How do I send messages to multiple recipients? On the home screen, touch Messaging >...
  • Page 32 Attachments to a multimedia message cannot exceed 300 KB. Any image that is too large is automatically compressed before being attached to the message. As a result, the resolution of the image will decrease. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 33 6.4 Can I configure more than one email account on my HUAWEI MediaPad 10 Link+? Yes.  If you have not configured any email accounts, touch Email, and follow the onscreen instructions. Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 34 If you have already configured an email account, touch Email > > Settings > Add account, and follow the onscreen instructions. For details about your email account settings, contact your email service provider. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 35 When configuring the Email application for the first time, you will be asked to set how often the inbox refreshes. To view or modify the refresh interval: On the home screen, touch Email > > Settings. Touch an email account, and choose Sync schedule. Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 36 6 Messaging, emailing, and texting If new emails are detected when the inbox refreshes, your HUAWEI MediaPad 10 Link+ will display a new email icon in the status bar. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 37 6 Messaging, emailing, and texting 6.8 After I connect my HUAWEI MediaPad 10 Link+ to a computer, can I synchronize emails from Microsoft Outlook on the computer to my HUAWEI MediaPad 10 Link+? No. You can synchronize contacts and calendars but not emails from Microsoft Outlook.
  • Page 39 7.3 Can I tag location data to my photos? Yes. To do so: On the home screen, touch Settings > Location access. Select GPS satellites to turn on GPS. Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 40 The file is corrupted. Download another copy of the file and try opening it again.  The file is copyright-protected. Obtain a non-copyright-protected version of the file.  The battery power is low. Charge your HUAWEI MediaPad 10 Link+ and try again. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 41 7 Camera, music, and video  Your HUAWEI MediaPad 10 Link+ is running out of storage space. On the home screen, touch Settings > Storage to view the available storage space. If you have insufficient storage space, your memory may also be low. Delete or close some applications to free up some storage space and memory.
  • Page 42  The online video player is incompatible with your HUAWEI MediaPad 10 Link+. Your HUAWEI MediaPad 10 Link+ is an HD tablet with a resolution of 1280 x 800 pixels. Some video players may not support this resolution. You can try using another online video player.
  • Page 43 7 Camera, music, and video Touch to the right of the desired recording clip. On the displayed Details screen, check the save location of the clip. Issue () Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 44 MediaPad 10 Link+, will the playback continue if the screen turns off? Video playback is paused when the screen of your HUAWEI MediaPad 10 Link+ turns off. After the screen is turned back on, you can resume to watch the video from where it is paused.
  • Page 45 USB host? Can it work with an external USB flash drive, mouse, or printer? Your HUAWEI MediaPad 10 Link+ can function as a USB host. You can connect it to a USB flash drive, mouse, or keyboard using a USB On-The-Go (OTG) cable. However, it cannot be connected to a printer.
  • Page 46 HUAWEI MediaPad 10 Link+ and the You can't access content in the microSD card from your HUAWEI MediaPad 10 Link+ when you connect your HUAWEI MediaPad 10 Link+ to the PC in USB storage device mode.
  • Page 47 Possible causes are as follows:  Your HUAWEI MediaPad 10 Link+ is not visible to other Bluetooth devices. Go to the Bluetooth settings screen and touch the name of your HUAWEI MediaPad 10 Link+ to make it visible to other Bluetooth devices. ...
  • Page 48  The other Bluetooth device does not support the format of the file you are trying to send.  The distance between your HUAWEI MediaPad 10 Link+ and the other Bluetooth device is over 10 meters. Huawei Proprietary and Confidential Issue () Copyright ©...
  • Page 49 The advertised storage is the internal storage, about 3.5 GB of which is used to store system files. The storage space displayed on your HUAWEI MediaPad 10 Link+ is the remaining Issue () Huawei Proprietary and Confidential...
  • Page 50 9.3 How do I view the available storage space in my internal storage and microSD card? Touch Settings > Storage to view the storage details. Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 51 9.4 How do I find my downloaded applications? Your installed applications, downloaded files, and temporary data generated by applications are saved to the default storage location of your HUAWEI MediaPad 10 Link+. To view the default storage location, on the home screen, touch Settings >...
  • Page 52 9 Storage and file manager Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.

  • Page 53: Maps And Navigation

    10.1 Why does it take a long time to obtain my HUAWEI MediaPad 10 Link+'s location information?  If you are locating your HUAWEI MediaPad 10 Link+ via Wi-Fi, make sure the Wi-Fi connection is working properly.  If you are locating your HUAWEI MediaPad 10 Link+ using GPS, place your HUAWEI MediaPad 10 Link+ in an open area, free from obstructions such as walls.

  • Page 55: Screen And Display

    11.1 What can I do if I forget the screen unlock pattern or password? You may have to restore your HUAWEI MediaPad 10 Link+ to its factory settings. For details, contact your device vendor. Restoring factory settings erases all your user data. Back up important data before you restore factory settings.
  • Page 56 11 Screen and display  On the home screen, touch Settings > Accessibility and select or clear Auto-rotate screen. 11-2 Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 57 11.4 What can I do if my HUAWEI MediaPad 10 Link+'s touchscreen doesn't work properly after I use it for a long time? Try restoring factory settings or update your HUAWEI MediaPad 10 Link+. If the problem persists, contact an authorized Huawei service center. Issue ()

  • Page 59: Specifications

    12.1 How long does it take to fully charge my HUAWEI MediaPad 10 Link+? If you use the original power adapter, it takes about 3.5 hours to fully charge your HUAWEI MediaPad 10 Link+. 12.2 What is the biggest capacity microSD card supported by my HUAWEI MediaPad 10 Link+? Your HUAWEI MediaPad 10 Link+ supports microSD cards up to 32 GB.
  • Page 61 13 Others Others 13.1 How do I save battery power?  Turn off the screen when your HUAWEI MediaPad 10 Link+ is not in use.  Set the screen timeout period to a small value. On the home screen, touch Settings >...
  • Page 62 Use a headset instead of the speaker for calls and music.  Turn off Bluetooth when you do not need it.  Turn off Wi-Fi when you do not need it. 13-2 Huawei Proprietary and Confidential Issue () Copyright © Huawei Technologies Co., Ltd.
  • Page 63 13 Others  Turn off GPS when you do not need it. 13.2 How do I download the HUAWEI MediaPad 10 Link+'s User Guide? Visit http://consumer.huawei.com/en/ and search for HUAWEI MediaPad 10 Link+. Issue () Huawei Proprietary and Confidential 13-3...