Lenovo ThinkSystem SR630 Product Manual page 61

Also available are Lenovo Services warranty maintenance upgrades and post-warranty maintenance agreements,
with a well-defined scope of services, including service hours, response time, term of service, and service
agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are available
in every country. For information about Lenovo warranty service upgrade offerings that are available in your
country or area, refer to the following resources:
Service part numbers in Lenovo Enterprise Solutions Configurator (LESC):
http://lesc.lenovo.com/ss
Lenovo Services Availability Locator
https://lenovolocator.com/
In general, the following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
3, 4, or 5 years of warranty service coverage
1-year or 2-year post-warranty extensions
Foundation Service: 9x5 service coverage with next business day onsite response
Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed repair
(available only in select countries)
Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed repair
(available only in select countries)
Premier Support
Premier Support service offers single point of contact for end-to-end problem resolution and collaborative
third-party software support with direct access to Lenovo's most advanced technicians for faster
troubleshooting.
YourDrive YourData
Lenovo's YourDrive YourData service is a multi-drive retention offering that ensures your data is always
under your control, regardless of the number of drives that are installed in your Lenovo server. In the
unlikely event of a drive failure, you retain possession of your drive while Lenovo replaces the failed drive
part. Your data stays safely on your premises, in your hands. The YourDrive YourData service can be
purchased in convenient bundles with Foundation, Essential, or Advanced Service upgrades and
extensions.
Enterprise Server Software Support
Lenovo Enterprise Server Software Support can help you troubleshoot your entire server software stack.
Choose support for server operating systems from Microsoft, Red Hat, SUSE, and VMware; Microsoft
server applications; or both operating systems and applications. Support staff can help answer
troubleshooting and diagnostic questions, address product compatibility and interoperability issues,
isolate causes of problems, report defects to software vendors, and more.
In addition, you can access hardware "how to" support for ThinkSystem servers. Staff can help resolve
hardware problems not covered under warranty, refer you to the right documentation and publications,
provide corrective service information for known defects, and transfer you to a hardware support call
center if needed.
Basic Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking
hardware. Working at a time convenient for you (business hours or off shift), the technician will unpack
and inspect the systems on your site, install options, mount in a rack cabinet, connect to power and
network, check and update firmware to the latest levels, verify operation, and dispose of the packaging,
allowing your team to focus on other priorities.
For service definitions, country-specific details, and service limitations, please refer to the following documents:
Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628
Lenovo ThinkSystem SR630 Server 61