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Service information for: 4723- Q9A, F1A, N2A, N4B, P1A, N9C, Q7B, Q8D, Q9C
Information de maintenace pour: 4723- Q9A, F1A, N2A, N4B, P1A, N9C, Q7B, Q8D, Q9C
If your Lenovo ThinkSystem Server was purchased as part of an IBM Security Appliance, certain information contained in the product
documentation may or may not apply to your particular product. Information that may differ is:
Si votre serveur Lenovo ThinkSystem a été acheté dans le cadre d'un dispositif de sécurité IBM, certaines informations contenues dans
la documentation du produit peuvent s'appliquer ou non à votre produit. Les informations pouvant différer sont les suivantes :
1.
The warranty period
2.
Parts replacement procedure
3.
Service support call flow
1.
La période de garantie
2.
La procédure de remplacement des pièces
3.
Le flux d'appels du support technique
Appliance Name
Nom du dispositif
IBM QRadar Hardware Appliance 1901 Network Insights
IBM QRadar Hardware Appliance xx48
IBM QRadar Hardware Appliance xx05
IBM QRadar Hardware Appliance Event 1501/1201
IBM QRadar Hardware Appliance 1920 Network Insights
IBM QRadar Hardware Appliance xx29
IBM QRadar Hardware Appliance Incident Forensics
IBM QRadar Hardware Appliance PCAP
IBM QRadar Hardware Appliance 1940 Network Insights
(P) P/N: 03KE175
*P03KE175* *2PP43116B* *4LMX*
Addendum for Problem Determination and Service Guide
Complément au document Problem Determination and Service Guide
Lenovo System SR630 V2 Type 7Z71
Lenovo System SR650 V2 Type 7Z73
IBM QRadar Appliances Type 4723
Problem Determination and Service Guide
(2P) EC P43116B
Appliance
Lenovo Think
Machine
System
Type Model
Name
Modèle
Lenovo Think
du type de
System
machine du
Nom
dispositif
SR630 V2
4723-N9C
4723-Q8D
4723-Q7B
4723-Q9C
4723-N2A
4723-Q9A
4723-F1A
SR650 V2
4723-P1A
4723-N4B
Lenovo Think
System
Machine Type Model
Lenovo Think System
Modèle du type de
machine
7Z71
7Z73
(4L) Origin: MX
Printed in MX
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Related Manuals for Lenovo System SR630 V2
Summary of Contents for Lenovo System SR630 V2
- Page 1 Information de maintenace pour: 4723- Q9A, F1A, N2A, N4B, P1A, N9C, Q7B, Q8D, Q9C If your Lenovo ThinkSystem Server was purchased as part of an IBM Security Appliance, certain information contained in the product documentation may or may not apply to your particular product. Information that may differ is: Si votre serveur Lenovo ThinkSystem a été...
- Page 2 In addition to the list of FRUs in the table below, all structural parts, and Tier 1/Tier 2 parts listed in the Problem Determination and Service Guides for Lenovo System SR630 V2 Type 7Z71 and Lenovo System SR650 V2 Type 7Z73 are delegated as FRUs for your IBM QRadar Appliance Type 4723.
- Page 3 Removing and replacing server components IBM Service Technician should follow the Problem Determination and Service Guide for either Lenovo System SR630 V2 Type 7Z71 and Lenovo System SR650 V2 Type 7Z73 as appropriate to remove, replace, and/or install all parts.
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Page 4: Appendix A. Getting Help And Technical Assistance
IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 4 of 15 Appendix A. Getting help and technical assistance Annexe A. Accès à l'aide et à l'assistance technique Using the documentation Utilisation de la documentation Please visit http://www-03.ibm.com/security/secintel/lic/ for information on how to obtain the latest documentation for your QRadar Appliance. -
Page 5: Appendix B. Replacing Cards And Load Balance Cable For Napatech Pcie Cards In Qradar Network Insights 1920 And 1940 Appliances
Replacing Cards and Load Balance Cable for Napatech PCIe Cards in QRadar Network Insights 1920 and 1940 Appliances Important: This procedure references operations documented as part of standard Lenovo server service operations. These operations may be found at the following URL: https://thinksystem.lenovofiles.com/help/topic/SR650V2/sr650v2_maintenance_manual.pdf... -
Page 6: Appendix C. Ibm Swg Appliances - Fod Key Installation After Hardware Replacement
IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 6 of 15 Carefully reinstall Risers and route cable ensuring it is not crimped or pinched on any features of the appliance. Illustrated in Figure 3 and 4 below. Figure 3: Cabled PCIe Cards Figure 4: Final Cable Routing Replace the appliance top cover. - Page 7 #2. The FoD must be obtained from the Lenovo FoD Portal: https://fod.lenovo.com/lkms/angular/app/pages/index.htm#/welcome If you do not yet have access to the website via Lenovo sign-on, register using this link: https://fod.lenovo.com/lkms/angular/app/pages/index.htm#/register After signing in, select ‘Retrieve History’. Select ‘Search history via machine type serial number’, then enter the Lenovo ThinkSystem Machine Type and Serial Number in the search value field.
-
Page 8: Appendix D. Ibm Swg Appliances - Vpd And Firmware Updates
The Lenovo ThinkSystem VPD consists of the SMBIOS settings: Machine Type, Model, and Serial Number. The SWG Appliance will use the original Lenovo hardware values in the VPD fields. The Appliance VPD will be stored in the Asset Tag field. - Page 9 IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 9 of 15 After entering 4, for VPD update, the script will gather the current VPD values, including the Asset Tag. For a new replacement planar, the asset tag will be blank. After updating the Asset Tag, is should look like the example in Figure 6. Figure 6 Users will be asked if they would like to continue, (answering N will take them back to the main menu) After entering the ThinkSystem Machine Type and Serial Number, the script will ask if we should update the Asset Tag Field with the...
- Page 10 IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 10 of 15 Figure 8 If the answer is Y, the user will receive format help instructions and will be prompted to enter the Appliance VPD. Important Note: The Asset Tag will be updated with the value provided with no syntax checking. Double check before confirming. Figure 9 After entering the appliance VPD information, a summary of the changes will be shown, and the user can either confirm or back out.
- Page 11 Important Note: The asset tag field does require that you do both so select B to activate the new value. It's also critical to update the Lenovo system VPD as FOD keys also need to be reinstalled. Once the server comes back to the Blue Menu, verify that the Asset Tag has been updated correctly. The user can select option 4 again from the Main Menu to re-scan the VPD fields.
- Page 12 IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 12 of 15 Updating the SWG Appliance Custom Firmware Block To update the firmware on the appliance after a system board replacement and AFTER the VPD update has been completed, select option 1 from the Blue Main Menu.
- Page 13 IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 13 of 15 Valid Asset Tag / Appliance VPD Figure 12 Pressing ENTER alone will take you to the standard ToolsCenter menu should you need to run diagnostics or collect DSA. An image of that menu is shown on the last page of this document (Figure 16).
- Page 14 IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 14 of 15 Figure 14 The Appliance should be rebooted now to complete the updates so that the LXPM and UEFI updates take effect. Invalid Asset Tag / Appliance VPD If by any chance, a valid Appliance VPD is not recognized by the tool or the server is NOT an appliance, but the tool has detected information in the Asset Tag, please review the instructions on the screen and take the appropriate action.
- Page 15 IBM QRadar Appliances Type 4723 Problem Determination and Service Guide Page 15 of 15 Do not attempt to update the appliance with the standard ThinkSystem firmware packages. In most cases, the appliances use OEM firmware versions which are not compatible with regular code packages. Remember that these machines are only supported by BoMCsft4.