Polycom CX300 User Manual
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Polycom CX300 User Manual

Desktop phone microsoft office communications server 2007 r2 edition
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User Guide for the Polycom®
CX300 Desktop Phone
®
Microsoft
Office Communications Server 2007 R2 Edition
November 2009
1725-32504-001 Rev. A1
|
|

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Summary of Contents for Polycom CX300

  • Page 1 User Guide for the Polycom® CX300 Desktop Phone ® Microsoft Office Communications Server 2007 R2 Edition November 2009 1725-32504-001 Rev. A1...
  • Page 2 Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

  • Page 3: About This Guide

    Microsoft Office Communications Server 2007 R2, and your network is correctly configured. As well, read the Parts List Safety Notices sections in this guide before you set up and use the Polycom CX300 desktop phone. This information can also be found at http://www.polycom.com/support/voicedocumentation/.
  • Page 4 User Guide for the Polycom CX 300 Desktop Phone...

  • Page 5: Table Of Contents

    Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone ....... 1–7 Changing the Phone Settings .
  • Page 6 User Guide for the Polycom CX300 Desktop Phone 3 Troubleshooting Your Phone ..... . . 3–1 Power and Startup ..........3–1 Controls, Placing and Receiving Calls .

  • Page 7: Getting Started With Your Phone

    This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX300 desktop phone. The Polycom CX300 provides a flexible and efficient means to access the advanced communication functions of Microsoft The Polycom CX300 supports advanced functionality including: •...

  • Page 8: Parts List

    User Guide for the Polycom CX300 Desktop Phone Note Before you connect the Polycom CX300 desktop phone to your computer, you must have Microsoft Office Communicator 2007 R2 (version 3.5.6907.37) installed and running on your computer. If Microsoft Office Communicator 2007 R2 (version 3.5.6907.37) is not installed on your computer, the “Sign In”...

  • Page 9: Connecting The Handset And Optional Headset

    Antistatic spray applied to carpets in the workplace can reduce the level of electrostatic buildup. Connect the Polycom CX300 to your computer Features of Your Phone the cord to the handset jack on the back of the phone.

  • Page 10: Connecting The Phone To Your Computer

    Connecting the Phone to Your Computer To connect the Polycom CX300 desktop phone to your computer: >> The Polycom CX300 will not work if it is connected to a bus-powered USB hub. Note 1 - 4 Connect the USB cable (attached to the base unit) to a USB 1.1 or 2.0 port on your computer.

  • Page 11: Features Of Your Phone

    Features of Your Phone The features of the Polycom CX300 desktop phone are: 1. Graphic Display—Shows information about calls, messages, time, date, 2. Redial Key and other relevant data. An example of the idle screen is shown below. The display backlight is lit when: —...
  • Page 12 User Guide for the Polycom CX300 Desktop Phone 3. Hold Key 4. Delete Key 5. Message Waiting Indicator 6. Dial Pad—These 12 keys provide the 10 digits, the 26 alphabetic 7. Speakerphone Key 8. Headset Key 9. Microphone Mute Key 10.

  • Page 13: Configuring Microsoft Office Communicator 2007 R2 For The Polycom Cx300 Desktop Phone

    If the Microsoft Office Communicator 2007 R2 that is running on your computer is an older version, the Upgrade Screen appears. Contact your system administrator. Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone Before using your phone, you must verify that the Microsoft Office Communicator 2007 R2 audio settings are properly configured to route incoming and outgoing audio to and from your phone.

  • Page 14: Changing The Phone Settings

    Audio and Video Device Setup wizard. In the wizard, ensure that the Speaker and Microphone device options are both set to Polycom CX300 for the Handset or Headset setup pages. Click Next. Ensure that the Speaker/Microphone or Speakerphone device options are both set to Polycom CX300.
  • Page 15 • Text Size Setting Volume Key Response Rate The volume key response rate sets how fast the volume changes after the user’s key press and how fast the phone’s volume increases or decreases in response to a user’s key press. To change the volume key response rate settings: 1.

  • Page 16: Usage Guidelines

    User Guide for the Polycom CX300 Desktop Phone 4. Press * to exit. Text Size Setting Two font sizes are supported for most languages: • • The text size setting applies to all languages except Japanese, Chinese, Korean, Note Hebrew, Thai, Arabic, and Devanagari.

  • Page 17: Using The Basic Features Of Your Phone

    Using the Basic Features of Your Phone Your Polycom CX300 desktop phone is designed to be used like a regular handset. Calls may be placed or answered using the phone or the Microsoft Office Communicator 2007 R2 client window. Once installed and configured, the Polycom CX300 desktop phone and Microsoft Office Communicator 2007 R2 work in a tightly integrated manner.

  • Page 18: Placing Calls

    To troubleshoot issues with the phone, refer to on page 3-1. This guide only describes how to use the Polycom CX300 desktop phone with Microsoft Office Communicator 2007 R2. For more information on how to use Office Communicator 2007 R2, refer to your Microsoft documentation.
  • Page 19 To place a call using the handset: Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. The number appears on the graphic display. The numbers will automatically dial once the complete number is entered. To dial out immediately, press the # after you have entered the number.

  • Page 20: Answering Calls

    Ending Calls To end a call: 2 - 4 You can answer the call with the Polycom CX300 desktop phone or with Microsoft Office Communicator 2007 R2. You can reject the call by pressing the Delete key. Depending on the configuration, either the call is sent to your voice mail or the caller receives a message that the call cannot be connected.

  • Page 21: Redialing Numbers

    Redialing Numbers The last placed call is any of the following: • • • • Note The information about the last call is stored in the computer to which the phone is connected. If you disconnect the phone from one computer and connect it to another computer that is running Microsoft Office Communicator 2007 R2, and then you press the Redial key, the phone will redial the last number called based on the information in the second computer.

  • Page 22: Putting Calls On Hold

    User Guide for the Polycom CX300 Desktop Phone Putting Calls on Hold To put a call on hold: As using the Hold feature typically generates music or a beeping tone, avoid putting Note a conference call on hold. Forwarding Calls You can configure your Microsoft Office Communicator 2007 R2 to forward all incoming calls to another party (known as static forwarding).

  • Page 23: Using Voice Mail

    Your phone can be used as an audio device for Microsoft Office Live Meeting (and other third-party applications). When you use the the Polycom CX300 phone as the audio device for Microsoft Office Live Meeting, the following items should be noted: •...

  • Page 24: Changing The Language

    User Guide for the Polycom CX300 Desktop Phone To use the phone to place a call while Microsoft Office Live Meeting is streaming on the phone: Changing the Language Your phone supports all 38 languages that are supported by Multilingual User Interface Package of Microsoft Office Communicator 2007 R2 and mixed language display.

  • Page 25: Restarting Your Phone

    Restarting Your Phone On rare occasions, your phone may experience a problem that will require it to be restarted. Contact your system administrator before doing so. To restart the phone: Unplug the phone from the computer, then plug it back in. The restart process will begin.
  • Page 26 User Guide for the Polycom CX300 Desktop Phone 2 - 10...

  • Page 27: Microsoft Office Communicator 2007 R2

    Controls, Placing and Receiving Calls Access to Systems Audio Microsoft Office Communicator 2007 R2 Problem The Polycom CX300 desktop phone has no power. There may be problems with your Microsoft Office Communicator 2007 R2 client software or with the Microsoft Office Communications Server 2007 software.

  • Page 28: Microsoft Office Communicator 2007 R2

    User Guide for the Polycom CX300 Desktop Phone Controls, Placing and Receiving Calls Symptom The Polycom CX300 keys do not provide call control as described in this guide. You cannot place a call. Your phone is not ringing when receiving an incoming calll...

  • Page 29: Access To Systems

    Make sure that your network connection is active. Note: If Microsoft Office Communicator 2007 R2 is not installed, you can use the Polycom CX300 desktop phone as an audio device only. Corrective Action Contact your system administrator to ensure your account is configured in Enterprise Voice mode.

  • Page 30: Microsoft Office Communicator 2007 R2

    User Guide for the Polycom CX300 Desktop Phone Symptom Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece. The display shows an audio graphic when you are not using the phone as an audio device.

  • Page 31: Safety Notices

    Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
  • Page 32 User Guide for the Polycom CX300 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
  • Page 33 WARNING Electrical Safety Failure to properly set up, use, and care for the Polycom CX300 can increase the risk of damage to the Polycom CX300, or possible serious injury. To ensure personal safety, this product must be used with NRTL Listed (UL, CSA, ETL, etc.), and/or CE marked Information Technology equipment.
  • Page 34 User Guide for the Polycom CX300 Desktop Phone This Polycom CX300 has been marked with the CE mark. This mark indicates compliance with EEC Directives 2004/108/EC and 2006/95/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

  • Page 35: Index

    Index adjusting volume 2–5 answering calls 2–4 assembling your phone 1–2 calls answering 2–4 ending 2–4 forwarding 2–6 on hold 2–6 placing 2–2 redialing numbers 2–5 using speakerphone 2–2 with handsets 2–2, 2–3 with headsets 2–2, 2–3 changing phone settings 1–8 configuring Microsoft Office Communicator 2007 R2 1–7 connecting the handset 1–3...
  • Page 36 User Guide for the Polycom CX300 Desktop Phone speakerphone answering a call 2–4 placing a call 2–2, 2–3 supported languages 2–8 troubleshooting audio problems 3–3 controls problems 3–2 power and startup problems 3–1 system problems 3–3 usage guidelines 1–10 USB connection 1–4 useful phone tips 1–10...

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