Page 1 P920 User Guide Machine Types: 30BD, 30BV, and 30BC...
Page 2 Important safety information” on page v and Appendix G “Notices” on page 163. First Edition (October 2017) © Copyright Lenovo 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
Page 3 (Windows 7 only) ..Changing the display language of the Setup An introduction to Lenovo programs ..Utility program ... . .
Page 4 Safety and warranty ... 143 problems ....Lenovo Web site... . . 143 Troubleshooting .
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Page 7: Service And Upgrades
Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.
Page 8: Static Electricity Prevention
CAUTION: When replacing CRUs, be cautious of sharp edges or corners that might cause injury. If you suffer an injury, seek medical care immediately. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can damage the part.
Page 9: Extension Cords And Related Devices
Your computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn. © Copyright Lenovo 2017...
Page 10: Operating Environment
• Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments. • Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface.
Page 11: Laser Compliance Statement
Disassembling of these components might cause fire or might even result in death. If you suspect a problem with one of these parts, contact a service technician. Lithium coin-cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. © Copyright Lenovo 2017...
Page 12 2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
Page 13: Cleaning And Maintenance
Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2017...
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Page 15: Chapter 1. Product Overview
Power button Press the power button to turn on your computer. If your computer is unresponsive, you can turn off the computer by pressing and holding the power button for four or more seconds. © Copyright Lenovo 2017...
Page 16: Rear View
Press the button to eject or close the tray of the optical drive. Photoelectric sensor This sensor receives the flash light initiated by the Lenovo PC Diagnostic application installed in the smartphone. Then, the sensor triggers the computer to send the tune of the current error event to the smartphone.
Page 17 Figure 2. Rear connectors Power cord connector Audio line-out connector Microphone connector Serial connector (available on some models) PS/2 keyboard connector USB 2.0 connectors (2) USB 3.0 connectors (4) PCIe card area* Security-lock slot Key-nest slots Ethernet connectors (2) PS/2 mouse connector Audio line-in connector PCIe card area* Notes:...
Page 18 Power cord connector Connect the power cord to your computer for power supply. Audio line-out connector The audio line-out connector is used to send audio signals from the computer to external devices, such as headphones. Microphone connector Use this connector to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
Page 19: Computer Components
Audio line-in connector The audio line-in connector is used to receive audio signals from an external audio device, such as a stereo system. When you attach an external audio device, a cable connection is established between the audio line- out connector of the device and the audio line-in connector of the computer. Computer components Notes: •...
Page 20: Parts On The System Board
Parts on the system board The following illustration shows the locations of the parts on the system board. Note: The system board might look slightly different from the illustration. Figure 4. Parts on the system board PCIe 3.0 x16 card slot 6 PCIe 3.0 x16 card slot 7 PCIe 3.0 x16 card slot 8 Microprocessor 2 memory slot 2...
Page 21 Microprocessor 1 memory slot 2 Cover presence switch connector (intrusion switch connector) Clear CMOS /Recovery jumper 4-pin power connector SATA 9 connector BCA 1 connector Front-fan-assembly connector Storage-drive activity indicator connector SATA 8 connector SATA 7 connector 15-in-1 card reader connector USB 3.0 extension connector eSATA connector Internal USB 2.0 connector...
Page 22: Internal Storage Drives
Internal storage drives Internal storage drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal storage drives are installed in bays. When you install or replace an internal storage drive, note the type and size of the drive that each bay supports and correctly connect the required cables.
Page 23 You can install hard disk drives, solid-state drives, or hybrid drives in the storage drive bays. Optional storage drive bays (2) If you want to install storage drives into the optional storage drive bays, contact the Lenovo Customer Support Center for help. PCIe card slots (8) You can install compatible PCIe cards and PCIe solid-state drives in the PCIe card slots.
Page 24: Machine Type And Model Label
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
Page 25 – For Windows 7: Click the Start button to open the Start menu. Right-click Computer, and then click Properties. – For Windows 10: Right-click the Start button to open the Start context menu. 2. Locate and double-click your device in Device Manager to view device properties. Type the administrator password or provide confirmation if prompted.
Page 26 Input/Output (I/O) features • 100/1000 Mbps Ethernet connector • 9-pin serial connectors (available on some models) • Audio connectors (audio line-in connector, audio line-out connector, headset connector, and microphone connector) • Display connectors (DisplayPort connector, DVI connector, and Mini DisplayPort connector) (vary by graphics card) •...
Page 27 • Intel Standard Manageability (ISM) Intel Standard Manageability builds certain functionalities into computer hardware and firmware. Therefore, computers are less expensive for businesses and easier to monitor, maintain, update, upgrade, and repair. • Intel Active Management Technology (Intel AMT) With specific Intel platform capabilities and third-party management and security applications, Intel Active Management Technology enables IT administrators or managed service providers to easily and remotely discover, repair, and protect their networked computing assets.
Page 28: Computer Specifications
Accessing a program on your computer Note: For Windows 7, depending on your computer model, some of the Lenovo programs might be ready to be installed, so you must install them manually. Then, you can access and use these programs.
Page 29: Installing A Program That Is Ready To Be Installed (Windows 7 Only)
– Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with your computer.
Page 30 • Lenovo ID (Windows 10) The Lenovo ID program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.
Page 31: Chapter 2. Using Your Computer
When you register your computer with Lenovo, you enter required information into a Lenovo database. The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.
Page 32: Playing And Removing A Disc
• To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data. • Do not write or stick paper on the disc. •...
Page 33: Connecting To A Network
2. Open Windows Media Player. See “Accessing a program on your computer” on page 14. 3. Follow the instructions on the screen. • Burn a disc from an ISO file. 1. Insert a recordable disc into the optical drive that supports recording. 2.
Page 34 To connect to a Bluetooth-enabled device, do the following: 1. Turn on the Bluetooth feature of your computer. Ensure that the Bluetooth-enabled device is located within a distance of about 10 m (32.8 ft) from your computer. 2. Click the Bluetooth icon in the Windows notification area on the taskbar. Then, click Add a Device and follow the instructions on the screen.
Page 35: Chapter 3. You And Your Computer
For more information about power cords or power adapters, see “Power cords and power adapters” on page Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2017...
Page 36: Accessibility Information
Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
Page 37 Ease of Access Center Ease of Access Center on the Windows operating system enables you to configure your computer to suit your physical and cognitive needs. To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2.
Page 38 Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE • Using the JAWS screen reader: http://www.freedomscientific.com/jaws-hq.asp •...
Page 39: Cleaning Your Computer
Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
Page 40: Good Maintenance Practices
The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem. • Create Product Recovery discs. See “Recovery information” on page 59 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.
Page 41: Moving Your Computer
Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers by using Lenovo programs or from the Lenovo Web site at http://www.lenovo.com/ support Moving your computer Before moving your computer, take the following precautions: 1.
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Page 43: Chapter 4. Security
For security, store the keys in a secure place when you are not using them. Note: The key lock and keys are available only on some models. Figure 7. Locking the computer cover © Copyright Lenovo 2017...
Page 44: Attaching A Kensington-Style Cable Lock
The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.
Page 45: Using Passwords And Windows Accounts
• For Windows 7: Use the Fingerprint Manager Pro or ThinkVantage Fingerprint Software program provided by Lenovo. To open the program, see “Accessing a program on your computer” on page 14. For more information about using the program, refer to the help system of the program.
Page 46: Using Firewalls
Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
Page 47: Computrace Agent Software Embedded In Firmware
4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard settings). Then, select Yes in the window displayed, and press Enter. Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
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Page 49: Chapter 5. Advanced Configuration
Yes in the window displayed, and press Enter. Changing the display language of the Setup Utility program The Setup Utility program supports three display languages: English, French, and simplified Chinese. To change the display language of the Setup Utility program, do the following: © Copyright Lenovo 2017...
Page 50: Enabling Or Disabling A Device
Then, select Yes in the window displayed, and press Enter. Enabling or disabling the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.
Page 51: Enabling Or Disabling The Configuration Change Detection
• Press the power button. • Enable the Wake Up on Alarm feature to make your computer wake up at a set time. See “Enabling or disabling the automatic power-on of your computer” on page 36. • Enable the After Power Loss feature to make your computer wake up when the power supply resumes after a sudden loss of electricity.
Page 52: Password Types
You do not have to set any passwords to use your computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics. Password types The following types of passwords are available in the Setup Utility program: •...
Page 53: Selecting A Startup Device
4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 38. 5.
Page 54: Changing The Fan Speed Level
Selecting a temporary startup device Note: Not all discs and storage drives are bootable. To select a temporary startup device, do the following: 1. Depending on the type of the storage device, do one of the following: • If the storage device is internal, go to step 2. •...
Page 55: Configuring Raid
1. Go to http://www.lenovo.com/support 2. To update the BIOS from your operating system, download the flash BIOS update driver according to your operating system version. To update the BIOS from a flash update disc, download the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver.
Page 56: Configuring Raid With Intel Rste
as one single storage unit. Creating and using RAID arrays provides high performance, such as the expedited I/O performance, because several drives can be accessed simultaneously. RAID drive groups configured according to certain RAID levels also improve data storage reliability and fault tolerance compared with single-drive storage systems.
Page 57: Configuring Raid With Avago Megaraid Configuration Utility
a. Name: You can use the default name Volume0 or type a preferred name for the RAID volume. b. RAID Level: You can set the RAID level to one of the following: • RAID0 • RAID1 • RAID10 • RAID5 Note: Some of the RAID levels might not be displayed because the number of installed SATA storage drives varies.
Page 58 • RAID 0: striped disk array – Consists of at least two SATA or Serial Attached SCSI (SAS) storage drives – Supported strip size: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB – Better performance without fault tolerance •...
Page 59: Configuring Raid With Intel Virtual Raid On Cpu
• RAID6 • RAID00 • RAID10 Note: Some of the RAID levels might not be displayed because the number of installed SATA storage drives and the model of the AVAGO MegaRAID adapter vary. b. Select Drives From: Select Unconfigured capacity or Free capacity depending on your needs and press Enter.
Page 60 • An upgrade key module is connected to the Virtual RAID on CPU (VROC) connector on the system board. See “Hardware locations” on page 1. • M.2 solid-state drives are installed in your computer. Storage drive requirements for RAID levels Your computer supports the following RAID levels: •...
Page 61 • RAID1 • RAID10 • RAID5 Note: Some of the RAID levels might not be displayed because the number of installed M.2 solid- state drives and the model of the upgrade key module vary. c. Select Disks: Select an M.2 solid-state drive and press Enter. Then, select X and press Enter to add it to a group.
Page 62 P920 User Guide...
Page 63: Chapter 6. Troubleshooting Diagnostics, And Recovery
5. Recover your operating system. See “Recovery information” on page 59. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone...
Page 64: Audio Problems
• The computer voltage matches the voltage available at the electrical outlet for your country or region. The operating system fails to start up. Solution: Ensure that the startup device sequence set in the Setup Utility program includes the device where the operating system resides.
Page 65: Cd Or Dvd Problems
Click the Levels tab and ensure that the Balance settings are set correctly. Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See the Windows help system. CD or DVD problems A CD or DVD does not work.
Page 66: Intermittent Problems
The playback is slow or choppy. Solutions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is lower than 1152 x 864 pixels. A message indicating invalid disc or no disc found is displayed. Solutions: •...
Page 67: Wireless Lan Problem
• Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in the Setup Utility program. Refer to “Using the Setup Utility program” on page 35. • Enable the Ethernet LAN adapter. 1.
Page 68: Bluetooth Problems
• Enable the wireless LAN adapter. 1. Click the Start button to open the Start menu. 2. Depending on your Windows version, do one of the following: – For Windows 7: Click Control Panel. – For Windows 10: Click Windows System ➙ Control Panel. 3.
Page 69: Performance Problems
Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See the Windows help system. 3. Click Playback devices. 4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If you are using the AV profile, select Stereo Audio, and then click Set Default.
Page 70: Serial Connector Problem
• Right-click a blank area on the taskbar and open Task Manager. Then, end some tasks you are not performing. • Install additional memory modules. See Chapter 7 “Hardware removal and installation” on page 61. To purchase memory modules, go to: http://www.lenovo.com Serial connector problem The serial connector cannot be accessed. Solutions: •...
Page 71: Software And Driver Problems
• If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Page 72 Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Page 73: Recovery Information
40. 2. Follow the instructions on the screen to choose the appropriate recovery solution. • Use the recovery disc set provided by Lenovo to restore the entire storage drive to the factory-default settings. – If your computer comes with the recovery disc set, follow the instructions shipped with the disc set.
Page 74 “Selecting a temporary startup device” on page 40. Then, follow the instructions on the screen to choose the appropriate recovery solution. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings.
Page 75: Chapter 7. Hardware Removal And Installation
1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Unlock any locking device that secures the computer cover. See “Locking your computer” on page 29. © Copyright Lenovo 2017...
Page 76: Removing And Installing Hardware
• When removing or installing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.
Page 77: Cover Presence Switch (Intrusion Switch)
required connector. Then, use the instructions that come with the option to help you make the connection and install any required software or device drivers. Cover presence switch (intrusion switch) Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information”...
Page 78 6. To remove the cover presence switch, do the following: Pivot the clip on the bracket outward, and then disengage the failing cover presence switch from the circle clip to remove it from the bracket. Figure 11. Removing the cover presence switch from the bracket 7.
Page 79: Direct Cooling Air Baffle
8. Route the cable of the new cover presence switch, and align the notch on the cover presence switch with the tab in the chassis. Then pivot the cover presence switch bracket as shown until it snaps into position. Figure 13. Installing the cover presence switch bracket 9.
Page 80 2. To remove the direct cooling air baffle, hold the handle to pull the direct cooling air baffle out of the chassis. Figure 14. Removing the direct cooling air baffle 3. To install the direct cooling air baffle, do the following: P920 User Guide...
Page 81: Device In A Flex Bay
a. Align the plastic boards on the top and bottom sides of the direct cooling air baffle with the small gaps in the chassis. Ensure that the handle of the direct cooling air baffle faces toward the front of the chassis. Figure 15.
Page 82 • Front-access storage enclosure • Multi-drive conversion kit • Optical drive • Slim-optical-drive adapter Note: The following instructions on how to remove or install an optical drive also apply to other supported devices in the flex bay. To remove or install an optical drive, do the following: 1.
Page 83 a. If necessary, press the clip underneath the plastic shield until the plastic shield is ejected out of the bay. Remove the plastic shield from the bay. Then, grasp the metal shield inside the bay and pull it out of the chassis. Figure 17.
Page 84: Storage Drive In The Front-Access Storage Enclosure
Storage drive in the front-access storage enclosure Attention: Do not open your computer or attempt any repair before reading and understanding the “Read this first: Important safety information” on page v. The storage drive in the front-access storage drive can be hot-swappable. When both the following requirements are met, you can remove or install the drive without even turning off your computer.
Page 85 4. To remove the 3.5-inch storage drive, flex both sides of the bracket to remove the 3.5-inch storage drive from the bracket. Figure 21. Removing the 3.5-inch storage drive from the bracket 5. To install a new 3.5-inch storage drive into the front-access storage enclosure, do the following: a.
Page 86 b. Slide the bracket with the new 3.5-inch storage drive into the front-access storage enclosure until it snaps into position. Figure 23. Installing the 3.5-inch storage drive into the front-access storage enclosure c. Press the notch to secure the enclosure cover and lock the enclosure cover with the key. What to do next: •...
Page 87 a. Flex both sides of the bracket to remove the 2.5-inch storage drive from the bracket. Figure 26. Removing the 2.5-inch storage drive from the bracket b. Pivot the tab of the metal adapter upward. Then, push the adapter as shown until the four tabs on the adapter are slide into the notches .
Page 88 a. Note the orientation of the connector on the new storage drive. Then, flex both sides of the adapter and align the four pins with the corresponding holes in the storage drive. Note: Do not touch the circuit board (if accessible) of the 2.5-inch storage drive. Figure 29.
Page 89: Device In The Multi-Drive Conversion Kit
c. Flex both sides of the plastic bracket and align pins on the plastic bracket with the corresponding holes in the plastic frame of the converter. Notes: • Ensure that the circuit board faces downward and the connectors face toward the rear of the bracket.
Page 90 The multi-drive conversion kit (hereafter referred to as kit) might be equipped with either one or both of the following components: • Slim optical drive • Storage drive (such as hard disk drive, solid-state drive, or hybrid drive) Slim optical drive Note: The instructions on how to remove or install a slim optical drive in the kit also apply to the slim-optical- drive adapter.
Page 91 a. Align the three tabs on the bracket with the corresponding holes in the new slim optical drive. Then, install the bracket to the new slim optical drive. Figure 35. Installing the bracket to the new slim optical drive b. Insert the new slim optical drive into the kit until you hear a click. The slim optical drive is secured in place.
Page 92 3. Press the clip as shown to open the rear cover of the kit. Figure 37. Opening the rear cover of the kit 4. Press both clips simultaneously toward each other and pull the conversion bracket out of the rear of the kit.
Page 93 5. To remove the 3.5-inch storage drive, flex both sides of the conversion bracket and then remove the drive out of the bracket. Do not touch the circuit board on the drive. Figure 39. Removing the storage drive from the bracket 6.
Page 94 b. Release tabs , and from the corresponding slots. Figure 41. Releasing tabs from the corresponding slots c. Unfold the bracket as shown. Figure 42. Unfolding the bracket P920 User Guide...
Page 95 d. Insert tabs , and into the corresponding slots. Ensure that the tabs are secured in place. Figure 43. Inserting tabs into the corresponding slots 7. Install a 3.5-inch storage drive into the bracket by doing the following: a. Flex both sides of the bracket and align pins , and on the bracket with the corresponding holes in the new 3.5-inch storage drive.
Page 96 c. Slide the new 3.5-inch storage drive with bracket into the kit from the rear until the drive snaps into position. Figure 45. Installing the new 3.5-inch storage drive with bracket into the kit 8. Pivot the rear cover of the kit inward until you hear a click. Ensure that the rear cover is secured in place. Figure 46.
Page 97 3. Press the clip as shown to open the rear cover of the kit. Figure 47. Opening the rear cover of the kit 4. Press both clips simultaneously toward each other and pull the conversion bracket out of the rear of the kit.
Page 98 6. To install a 2.5-inch storage drive, ensure that the conversion bracket is folded. To fold the bracket, do the following: a. Remove pins and reinstall them into slots Figure 50. Removing pins and reinstalling them into new slots b. Pivot the bracket as shown to release tabs , and from the slots.
Page 99 d. Insert tabs , and into the corresponding slots. Ensure that the tabs are secured in place. Figure 53. Inserting the tabs into the corresponding slots 7. To install a 2.5-inch storage drive, do the following: a. Flex the bracket and align pins , and on the bracket with the corresponding holes in the new 2.5-inch storage drive.
Page 100: Inch Storage Drive
c. Slide the new 2.5-inch storage drive with bracket into the kit from the rear until the drive snaps into position. Figure 55. Installing the new 2.5-inch storage drive with bracket into the kit 8. Pivot the rear cover of the kit inward until you hear a click. Ensure that the rear cover is secured in place. Figure 56.
Page 101 3. Press the pit on the cover of the storage drive bay so that the cover is opened. Then, pull the cover edge as shown to remove the storage drive bracket from the storage drive bay. Figure 57. Removing the storage drive bracket 4.
Page 102 a. Hold the 3.5-inch storage drive so that the connectors face toward the rear of the bracket and the circuit board faces upward. Then, flex both sides of the bracket and align the four pins on the bracket with the corresponding holes in the storage drive. Note: Do not touch the circuit board of the storage drive.
Page 103: Inch Storage Drive
b. Slide the bracket together with the installed storage drive into the storage drive bay until the bracket snaps into position. Figure 60. Installing the storage drive bracket What to do next: • To work with another piece of hardware, go to the appropriate section. •...
Page 104 3. Press the pit on the cover of the storage drive bay so that the cover is opened. Then, pull the cover edge as shown to remove the storage drive bracket from the storage drive bay. Figure 61. Removing the storage drive bracket 4.
Page 105 a. Flex both sides of the bracket and align the four pins on the bottom of the bracket with the corresponding holes in the storage drive. Notes: • If you are installing a 2.5-inch hard disk drive, ensure that the circuit board faces downward and the connectors face toward the rear of the bracket.
Page 106 3. Press the pit on the cover of the storage drive bay so that the cover is opened. Then, pull the cover edge as shown to remove the storage drive bracket from the storage drive bay. Figure 64. Removing the storage drive bracket 4.
Page 107 b. Pivot the tab of the metal adapter upward. Then, push the adapter as shown until the four tabs on the adapter are slide into the notches . Pivot the adapter as shown to remove it with the storage drive from the converter. Figure 66.
Page 108 c. Note the orientation of the connector on the new storage drive. Then, flex both sides of the adapter and align the four pins with the corresponding holes in the storage drive. Note: Do not touch the circuit board (if accessible) of the 2.5-inch storage drive. Figure 69.
Page 109: Front Fan Assembly
e. Hold the converter with the installed 2.5-inch storage drive so that the connectors face toward the rear of the bracket and the circuit board faces upward. Then, flex sides of the bracket and align pins on the bracket with the corresponding holes in the converter. Note: Do not touch the circuit board of the storage drive.
Page 110: Rear Fan Assembly
3. To remove the front fan assembly, press the tab and slide the front fan assembly outward by the handle to remove it from the chassis. Figure 72. Removing the front fan assembly 4. To install the front fan assembly, slide the front fan assembly into the multi-function bracket until it snaps into position.
Page 111 CAUTION: Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury, seek medical care immediately. To remove or install the rear fan assembly, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 61. 2.
Page 112: M.2 Solid-State Drive
5. To install the rear fan assembly, slide it into the rear fan assembly bay until it snaps into position. Figure 75. Installing the rear fan assembly 6. Reinstall the direct cooling air baffle. See “Direct cooling air baffle” on page 65. What to do next: •...
Page 113 4. To remove the M.2 solid-state drive holder, pivot the tab upward to open the latch inside the multi- function bracket. Then, grasp the M.2 solid-state drive holder by its edges and gently pull it out of the M.2 solid-state drive slots. Notes: •...
Page 114 6. To remove an M.2 solid-state drive, do the following: a. Loosen the screw that secures the M.2 solid-state drive b. Remove the M.2 solid-state drive with the screw holder from the M.2 solid-state drive slot c. Remove the screw holder from the M.2 solid-state drive Figure 78.
Page 115 b. Align the notch in the screw holder with the corresponding notch in the M.2 solid-state drive. Insert the screw holder onto the new M.2 solid-state drive as shown. Figure 80. Inserting the screw holder onto the M.2 solid-state drive c.
Page 116 d. Tighten the screw to secure the new M.2 solid-state drive. Note: Do not overtighten the screw. Figure 82. Securing the M.2 solid-state drive 8. To install the M.2 solid-state drive heat sink, do the following: a. If necessary, remove the film that protects the thermal pad on the heat sink. b.
Page 117 c. Press the mounting stud downward and press the mounting stud downward. Then, turn the mounting stud 90-degree clockwise to secure the heat sink to the M.2 solid-state drive holder. Figure 84. Securing the heat sink to the M.2 solid-state drive holder 9.
Page 118 b. Pivot the tab downward until it snaps into position. Ensure that the latch inside the multi- function bracket is closed. Figure 86. Closing the card latch What to do next: • To work with another piece of hardware, go to the appropriate section. •...
Page 119 2. Slide the cover latches to the open position. Then, pivot the cover as shown until it stops. Figure 88. Opening the cover 3. Loosen the screws that secure the M.2 solid-state drive heat sink. Then, remove the heat sink as shown. Figure 89.
Page 120 4. To remove the M.2 solid-state drive, pull the handle of the retention latch outward to release the M.2 solid-state drive. Then, remove the M.2 solid-state drive from the PCIe adapter. Figure 90. Removing the M.2 solid-state drive 5. To install an M.2 solid-state drive, do the following: a.
Page 121 c. Pull the handle of the retention latch outward to the open position. Figure 92. Opening the retention latch d. Hold the new M.2 solid-state drive by its edges and ensure that the circuit board side is facing upward. Insert the drive into the M.2 solid-state drive slot on the PCIe adapter until it is firmly seated. Then, insert the plug of the retention latch into the hole to secure the new drive.
Page 122: Power Supply Assembly
6. Install the heat sink as shown. Then tighten the screws to secure the heat sink. Figure 94. Installing the heat sink onto the PCIe adapter 7. Install the cover as shown. Then, slide the cover latches to the locked position. Figure 95.
Page 123 Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury, seek medical care immediately.
Page 124: Memory Module
4. With the handle open, slide the power supply assembly into the power supply assembly bay until it snaps into position. Pivot the handle to the closed position to ensure that the new power supply assembly is fully installed into position. Figure 97.
Page 125 Figure 98. Memory module installation order for computers with one microprocessor Figure 99. Memory module installation order for computers with two microprocessors Note: To avoid performance loss, if the memory slots 1 are occupied while the adjacent memory slots 2 are empty, move the memory modules from slots 1 to the adjacent slots 2 respectively.
Page 126 5. To remove a memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 101. Removing the memory module 6. To install a memory module, do the following: a. Open the retaining clips of the memory slot into which you want to install the memory module. Figure 102.
Page 127: Pcie Card
b. Position the new memory module over the memory slot. Ensure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Note: Do not touch the circuit board of the memory module.
Page 128 Figure 104. PCIe card installation order for computers with one microprocessor Figure 105. PCIe card installation order for computers with two microprocessors To remove or install a PCIe card, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 61. 2.
Page 129 Pivot the tab upward to open the latch inside the multi-function bracket. Figure 106. Opening the card latch Grasp the PCIe card retainer by its edges and gently pull it out of the latch. Remove the retainer completely from the PCIe card latch. Figure 107.
Page 130 b. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened. Figure 108. Opening the PCIe card latch c. If the PCIe card is held in place by a retaining latch, press the retaining latch as shown to disengage the latch.
Page 131 d. Grasp the card and gently pull it out of the slot. Figure 110. Removing the PCIe card Notes: • If the card is connected to other device, disconnect the cables from the card. • The card might fit tightly into the slot. If necessary, alternately move each side of the card a small amount until the card is removed from the slot.
Page 132 a. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened. Figure 111. Opening the PCIe card latch b. If needed, remove the appropriate metal slot cover on the rear of the chassis. c.
Page 133 d. Align the notch on the new PCIe card with the slot key in the PCIe card slot. Then, insert the new PCIe card downward into the card slot until it is securely seated. See “Parts on the system board” on page 6.
Page 134 e. Pivot the handle as shown until it stops, and then press it downward until the latch snaps into position. Figure 113. Closing the PCIe card latch f. For some models, install the PCIe card retainer. Insert the corresponding end of the PCIe card retainer into the gaps in the PCIe card latch as shown. Pivot the retainer downward to insert part into the corresponding slot in the multi-function bracket.
Page 135: Full-Length Pcie Card
Pivot the tab downward until it snaps into position. Figure 115. Closing the card latch 7. Reinstall the direct cooling air baffle if you have removed it. See “Direct cooling air baffle” on page 65. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
Page 136 Figure 116. PCIe card installation order for computers with one microprocessor Figure 117. PCIe card installation order for computers with two microprocessors To remove or install a full-length PCIe card, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 61. 2.
Page 137 a. Pivot the tab on the multi-function bracket upward until it stops. The PCIe card latch is opened. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened.
Page 138 If the card is installed in PCIe 3.0 x16 card slot 1 ( ), pull the tab in the bracket next to microprocessor 2 memory slot 1 ( ) upward to disengage the retaining latch of the PCIe card slot. See “Parts on the system board”...
Page 139 c. Disconnect the power cable from the full-length PCIe card, and then grasp the card and gently pull it out of the slot. Figure 121. Removing the full-length PCIe card Notes: • If the card is connected to other device, disconnect the cables from the card. •...
Page 140 a. Pivot the tab on the multi-function bracket outward until it stops. The PCIe card latch is opened. Lift the handle on the rear of the chassis until it stops, and then pivot it as shown until it stops. The PCIe card latch is opened.
Page 141 d. Align the notch on the new full-length PCIe card with the slot key in the PCIe card slot. Then, insert the new card downward into the card slot until it is securely seated. Note: Do not touch the circuit board of the PCIe card. Figure 123.
Page 142: Super Capacitor Module
e. Pivot the handle as shown until it stops, and then press it downward until the latch snaps into position. Pivot the tab downward until it snaps into position. Figure 124. Closing PCIe card latches f. Connect the power cable of the full-length PCIe card to the new card. See “Parts on the system board”...
Page 143 a. Pull and pivot the tab on the multi-function bracket as shown to open the latch inside. Figure 125. Opening the latch in the multi-function bracket Chapter 7 Hardware removal and installation...
Page 144 b. Disconnect the super-capacitor-module cable from the RAID adapter. Then remove the holder with the failing super capacitor module. Figure 126. Removing the super capacitor module 6. To install a super capacitor module, do the following: a. Pull and pivot the tab on the multi-function bracket to open the latch inside. b.
Page 145: Multi-Function Brackets
d. Insert the corresponding end of the holder into the gaps in the PCIe card latch as shown. Pivot the holder downward to insert part into the corresponding slot in the multi-function bracket. Then, pivot the tab on the multi-function bracket to secure the holder. Figure 127.
Page 146 • “Power supply assembly” on page 108 • “Front fan assembly” on page 95 • “M.2 solid-state drive holder” on page 98 • “PCIe card retainer” on page 113 (if necessary) • “Super capacitor module” on page 128 (if necessary) •...
Page 147 5. Align three tabs on the bracket with the corresponding holes in the chassis. Then, insert the three tabs into the corresponding holes until the bracket snaps into position. Figure 129. Reinstalling the multi-function bracket 6. Reinstall the following parts if you have removed them: •...
Page 148 • “PCIe card retainer” on page 113 (if necessary) • “Super capacitor module” on page 128 (if necessary) • “Full-length PCIe card” on page 121 (if necessary) 4. Press the foot inward and pull the handle to the rear of the chassis at the same time to remove the bracket.
Page 149: Coin-Cell Battery
5. Align tabs and tabs on the bracket with the corresponding holes in the chassis. Then, insert the tabs into the corresponding holes until the bracket snaps into position. Figure 131. Reinstalling the multi-function bracket 6. Reinstall the following parts if you have removed them: •...
Page 150 Refer to the “Lithium coin-cell battery notice” in the Safety, Warranty, and Setup Guide for information about disposing of the coin-cell battery. To remove and install the coin-cell battery, do the following: 1. Prepare your computer. See “Preparing your computer and removing the computer cover” on page 61. 2.
Page 151: Wi-Fi Units
• “Direct cooling air baffle” on page 65 7. Reinstall the computer cover and reconnect the cables. See “Completing the parts replacement” on page 141. Note: When the computer is turned on for the first time after the coin-cell battery is replaced, an error message might be displayed.
Page 152 b. If your computer comes with a Wi-Fi card that supports the Bluetooth function, disconnect the Bluetooth cable from the Wi-Fi adapter. Figure 135. Disconnecting the Bluetooth cable c. On the rear of the computer, lift the handle and pivot it as shown until it stops. The PCIe card latch is opened.
Page 153 d. Grasp the Wi-Fi adapter and gently pull it out of the slot. Figure 137. Removing the Wi-Fi adapter Note: The card might fit tightly into the slot. If necessary, alternately move each side of the card a small amount until the card is removed from the slot. e.
Page 154 a. Insert the Wi-Fi card into the mini PCIe slot on the Wi-Fi adapter. Install two screws to secure the Wi- Fi card to the Wi-Fi adapter. Connect two Wi-Fi antenna cables to the Wi-Fi card. Figure 139. Installing the Wi-Fi card b.
Page 155: Completing The Parts Replacement
e. Attach the Wi-Fi antenna cable connectors to the corresponding Wi-Fi antenna connectors the rear of the computer as shown. Figure 141. Installing the Wi-Fi antenna f. Tighten the Wi-Fi antenna cable connectors to secure them to the rear of the computer. What to do next: •...
Page 156 2. Ensure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover. 3. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis.
Page 157: Chapter 8. Getting Information, Help And Service
Chapter 8. Getting information, help, and service This chapter provides information about getting help and support from Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Accessing the user guide in various languages To access the user guide in various languages, go to: http://www.lenovo.com/support...
Page 158: Lenovo Support Web Site
• Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.
Page 159: Using Other Services
For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, go to . You also can contact the Lenovo Customer http://support.microsoft.com Support Center for help. Some fees might apply. Purchasing additional services During and after the warranty period, you can purchase additional services.
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Page 161: Appendix A. System Memory Speed
2400 MT/s memory modules. Then the system memory speed will be no faster than 2400 MT/s. • The microprocessor models supported in your computer might vary. For a list of supported microprocessor models, contact the Lenovo Customer Support Center. Refer to the following information about the system memory speed: • Memory module types: –...
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Page 163: Information About The Ubuntu Operating System
The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
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Page 165: Appendix C. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 166 EU wireless module declarations are available at the following Internet address: http://www.lenovo.com/ eu-doc-workstations Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Page 167: Eurasian Compliance Mark
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55032 Klasse B.
Page 168: Mexico Wireless-Radio Compliance Information
All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http:// www.lenovo.com/support...
Page 169: Appendix D. Weee And Recycling Information
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
Page 170: Recycling Information For Brazil
If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
Page 171: Battery Recycling Information For The European Union
If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
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Page 173: Hazardous Substances (Rohs Directive
For more information about Lenovo worldwide compliance on RoHS, go to: www.lenovo.com/rohs-communication China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2017...
Page 174 Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules. Taiwan RoHS P920 User Guide...
Page 175: Appendix F. Energy Star Model Information
For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 1.
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Page 177 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Page 179 Appendix H. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkStation The ThinkStation logo ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.
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Lenovo ThinkStation P920 User Manual

Chapter 1. Product Overview

Chapter 2. Using Your Computer

Chapter 3. You and Your Computer

Chapter 4. Security

Chapter 5. Advanced Configuration

Chapter 6. Troubleshooting Diagnostics, and Recovery

Chapter 7. Hardware Removal and Installation

Chapter 8. Getting Information, Help and Service

Appendix A. System Memory Speed

Appendix C. Regulatory Information

Appendix D. WEEE and Recycling Information

Appendix F. ENERGY STAR Model Information

Quick Links

Related Manuals for Lenovo ThinkStation P920

Summary of Contents for Lenovo ThinkStation P920

Table of Contents