Troubleshooting For Installation And Uninstallation; Installation Failed; Uninstallation Failed - Mitsubishi Electric Q81BD-J61BT11 User Manual

16 TROUBLESHOOTING

16.2 Troubleshooting for Installation and Uninstallation

16.2.1 Installation failed

16.2.2 Uninstallation failed

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The following explains the troubleshooting for error at installation and uninstallation.
When the installation is aborted or failed, reinstall the utility by the following
procedure.
1. Check the installation and uninstallation precautions. (Refer to Section
7.1)
2. Restart the personal computer.
3. If the utility can be uninstalled, uninstall it.
After the uninstallation, restart the personal computer.
4. Install the utility again by following the installation procedure. (Refer to
Section 7.2)
When the instruction displayed on the screen is not effective, refer to
Section 16.2.3.
5. If the personal computer does not operate normally after the
reinstallation, check if the personal computer has any problem.
• Operating Environment (Refer to Section 2.3)
• Checking personal computer and operating system (Refer to
Section 16.3.1)
If the troubleshooting above does not help, refer to Section 16.7.
When the uninstallation is failed, uninstall the utility after the reinstallation by the
following procedure.
1. Check the installation and uninstallation precautions. (Refer to Section
7.1) If the creation of 8.3 filename is disabled, perform the operation
(1) in this section.
2. Insert the CD-ROM in the CD-ROM drive.
3. Display the "Run" screen from the Start menu or Quick Access Menu
of Windows
4. Append "-A" and execute "Disk1\Setup.exe" of the CD-ROM.
5. Install the utility again by following the installation procedure (refer to
Section 7.2).
6. Perform the uninstallation.
7. If the utility cannot be uninstalled normally, check if the personal
computer has any problem.
• Operating Environment (Refer to Section 2.3)
• Checking personal computer and operating system (Refer to
Section 16.3.1)
If the troubleshooting above does not help, refer to Section 16.7.
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MELSEC
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