Troubleshooting - Trust SPACECAM 150 User Manual

7. Troubleshooting

Problem Cause
Windows does not The computers USB-port is not
working.
detect any new
device after
connecting the
camera.
USB port is sharing IRQ with
The computer
another device.
crashes when
using via USB.
Error notification: Camera is not connected to a
USB-port
'Capture device
was not detected'.
Camera is connected to a USB-
HUB that is not connected to
the power.
Camera is connected to a USB-
Trust SpaceC@m
HUB that is not connected to
150 is marked with
the power.
an exclamation
point '!' in the
'Device manager'.
Cannot take a The 'Trust SpaceC@m 150'
program has not been started
photo with the
up.
snapshot button.
Another application has been
Camera does not
opened that uses the camera
show an image in
image.
the application.
Camera is not correctly
connected to the USB port.
SPACEC@M 150 Conflict between camera and
TV card.
does not function
in combination
with TV / capture
card.
Check the USB tips on the
USB problems
TRUST internet site
Problem is not Check the last update of the
FAQ which is available on the
listed
internet.
Table 4: Troubleshooting
Check the FAQ's on the Internet (www.trust.com). You can also register your product via
that you are able to receive optimal guarantee and service support. You will be automatically informed of
developments to your product and of other Trust products. You will also have the chance to win some
spectacular prizes.
If you still have any problems after trying these solutions, please contact one of the Trust Customer Care
Centres. You can find more information on the last page of this electronic manual, as well as at the back of
the quick installation manual. Please have the following information available:
• The article number. This is: 12575.
Possible solution
'Delete the USB-port from the device
manager and reinstall it.
Remove the cards from your computer or
rearrange them. Consult your Windows
and/or PC manual for this.
Connect the camera to a USB-port
Connect the camera to a live USB-HUB or
computer's USB-port
Connect the camera to a live USB-HUB or
computer's USB-port
Start up the 'Trust SpaceC@m 150'
program.
First close the other application before
starting up the test program.
Connect the camera to the USB port
correctly.
Continue as follows:
1) Remove the TV Capture card.
2) Install SPACEC@M 150
3) Install the TV Capture card.
Go to the Troubleshooter:
> Customer Care > Troubleshooters > USB
Go to www.trust.com/12575
other product information
TRUST SPACEC@M 150
www.TRUST.com
for FAQ and
www.trust.com so
15
UK