Fortinet FortiVoice GO08 Administration Manual
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Fortinet FortiVoice GO08 Administration Manual

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FortiVoice™ Gateway GO08 5.3.6
Administration Guide

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Summary of Contents for Fortinet FortiVoice GO08

  • Page 1 FortiVoice™ Gateway GO08 5.3.6 Administration Guide...
  • Page 2 Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet's internal lab tests. In no event does Fortinet make any commitment related to future deliverables, features or development, and circumstances may change such that any forward-looking statements herein are not accurate.

  • Page 3: Table Of Contents

    Registering your Fortinet product ................5 Customer service & technical support............... 5 Training ........................5 Documentation ....................... 6 Fortinet Tools & Documentation CD ..............6 Fortinet Knowledge Base .................. 6 Comments on Fortinet technical documentation ..........6 Scope........................6 Conventions ......................6 IP addresses ......................
  • Page 4 Installing firmware ....................56 Reconnecting to the FortiVoice Gateway ............58 Restoring the configuration................59 Verifying the configuration ................60 Upgrading ......................60 Clean installing firmware..................61 Index ........................ 63 Fortinet Technologies Inc. Page 4 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 5: Introduction

    Scope • Conventions Registering your Fortinet product Before you begin, take a moment to register your Fortinet product at the Fortinet Technical Support web site, https://support.fortinet.com. Many Fortinet customer services, such as firmware updates and technical support, require product registration.

  • Page 6: Documentation

    Many Fortinet publications are available on the Fortinet Tools and Documentation CD shipped with your Fortinet product. The documents on this CD are current at shipping time. For current versions of Fortinet documentation, visit the Fortinet Technical Documentation web site, http://docs.fortinet.com.

  • Page 7: Cautions And Notes

    Cautions and notes Fortinet technical documentation uses the following guidance and styles for cautions and notes. Warns you about commands or procedures that could have unexpected or undesirable results including loss of data or damage to equipment. Highlights useful additional information, often tailored to your workplace activity.

  • Page 8: Command Syntax Conventions

    Table 1: Typographical conventions in Fortinet technical documentation Navigation Go to Monitor > Status > DHCP. Publication For details, see the FortiGate Administration Guide. Command syntax conventions The command line interface (CLI) requires that you use valid syntax, and conform to expected input constraints.
  • Page 9 • <xxx_int>: An integer number that is not another data type, such as 15 for the number of minutes. Fortinet Technologies Inc. Page 9 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 10 If the option adds to or subtracts from the existing list of options, instead of replacing it, or if the list is comma-delimited, the exception will be noted. Fortinet Technologies Inc. Page 10 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 11: Connecting To The Fortivoice Gateway System

    However, isolation is not required. This topic includes: • Connecting to the web-based manager • Connecting to the CLI Fortinet Technologies Inc. Page 11 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 12: Connecting To The Web-Based Manager

    Login credentials entered are encrypted before they are sent to the FortiVoice. If your login is successful, the web UI appears. To continue by updating the firmware, see “System Information widget” on page 17. Otherwise, to continue by following the configuration wizard. Fortinet Technologies Inc. Page 12 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 13: Connecting To The Cli

    4. On Connection Description, enter a Name for the connection and select OK. 5. On Connect To, from Connect using, select the communications (COM) port where you connected the FortiVoice. 6. Select OK. 7. Select the following Port settings and select OK. Fortinet Technologies Inc. Page 13 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 14 9. Click Yes to verify the fingerprint and accept the FortiVoice’s SSH key. You cannot log in until you accept the key. The CLI displays a login prompt. Fortinet Technologies Inc. Page 14 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 15 10.Type admin and press Enter twice. (In its default state, there is no password for this account.) The CLI displays the following text: Type ? for a list of commands. You can now enter commands. Fortinet Technologies Inc. Page 15 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 16: Monitoring The Fortivoice Gateway System

    To move a widget, position your mouse cursor on the widget’s title bar, then click and drag the widget to its new location. Fortinet Technologies Inc. Page 16 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 17 CPU, memory, IP sessions, and network bandwidth usage. Each graph is divided by a grid. Statistics History widget The Statistics History widget contains charts that summarize the number of calls in each time period that the FortiVoice Gateway unit recorded. Fortinet Technologies Inc. Page 17 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 18: Viewing The Call Statistics

    You can stop a phone call by clicking the Hang up icon. The call statuses include: • Ringing: The receiver’s phone is ringing. • Connected: Callers are connected. The voice channel is established. • Voicemail: The call goes to the voicemail. Fortinet Technologies Inc. Page 18 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 19: Viewing Trunk Status

    The list of log files appears with the beginning and end of a log file’s time range and the size of a log file in bytes. The queue log files display more information. Fortinet Technologies Inc. Page 19 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 20 • Administration: Display only log messages containing subtype=admin. • System: Display only log messages containing subtype=system. You can click the Save View button to save the customized view. Future log message reports appear in this view. Fortinet Technologies Inc. Page 20 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 21: Displaying And Arranging Log Columns

    3. For each column whose order you want to change, click and drag its column heading to the left or right. 4. Click Save View. Using the right-click pop-up menus When you right-click on a log message, a context menu appears. Fortinet Technologies Inc. Page 21 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 22: Searching Log Messages

    2. To search all log files, click Search. 3. To search one of the log files, first double-click the name of a log file to display the contents of the log file, then click Search. Fortinet Technologies Inc. Page 22 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 23 • Wildcard: supports wildcards in the entered search criteria. 5. Click Apply. The FortiVoice Gateway unit searches your currently selected log file for log messages that match your search criteria, and displays any matching log messages. Fortinet Technologies Inc. Page 23 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 24: Configuring System Settings

    VLANs allow the accounting network traffic to be sent only to accounting computers and to connect accounting computers in different locations as if they were on the same physical subnet. Fortinet Technologies Inc. Page 24 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 25: Configuring The Network Interfaces

    “About FortiVoice Gateway logical interfaces” on page 24, and “Editing network interfaces” on page To view the list of network interfaces, go to System > Network > Network. Fortinet Technologies Inc. Page 25 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 26 2. Double-click a network interface to modify it or select the interface and click Edit. If you want to create a logical interface, click New. The Edit Interface dialog appears. Fortinet Technologies Inc. Page 26 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 27 If you are editing an existing interface, this field displays the name (such as port2) and media access control (MAC) address for this network interface. If you are creating a logical interface, enter a name for the interface. Fortinet Technologies Inc. Page 27 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 28 Failure to restrict administrative access through this protocol could compromise the security of your FortiVoice Gateway. For information on further restricting access of administrative connections, see “Configuring administrator accounts” on page Fortinet Technologies Inc. Page 28 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 29: Configuring Static Routes

    Description Destination Displays the destination IP address and subnet of packets subject to IP/Netmask the static route. A setting of 0.0.0.0/0.0.0 indicates that the route matches all destination IP addresses. Fortinet Technologies Inc. Page 29 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 30: Configuring Dns

    When troubleshooting networks, it helps to look inside the contents of the packets. This helps to determine if the packets, route, and destination are all what you expect. Traffic capture can also be called packet sniffing, a network tap, or logic analyzing. Fortinet Technologies Inc. Page 30 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 31 -> to move them into the Selected peers field. You can select up to 3 peers. Fortinet Technologies Inc. Page 31 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 32: Configuring Administrator Accounts

    Enter the name for this administrator account. The name can contain numbers (0-9), uppercase and lowercase letters (A-Z, a-z), hyphens ( - ), and underscores ( _ ). Other special characters and spaces are not allowed. Fortinet Technologies Inc. Page 32 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 33: Configuring System Time, System Options, And Gui Appearance

    Enter any notes for this account. 4. Click Create. Configuring system time, system options, and GUI appearance The System > Configuration submenu lets you configure the system time, system options, and GUI appearance. Fortinet Technologies Inc. Page 33 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 34: Configuring The Time And Date

    (DST) and back to standard time. When selecting time zone in CLI, use the command config system time manual and enter the code before the time zone in Table 6 on page Fortinet Technologies Inc. Page 34 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 35 (GMT-7:00) Mountain Time (US&amp; Canada) (GMT-6:00) Central America (GMT-6:00) Central Time (GMT-6:00) Mexico City (GMT-6:00) Saskatchewan (GMT-5:00) Bogota, Lima, Quito (GMT-5:00) Eastern Time (US &amp; Canada) (GMT-5:00) Indiana (East) (GMT-4:30) Venezuela Standard Time Fortinet Technologies Inc. Page 35 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 36 (GMT+2:00) Bucharest (GMT+2:00) Cairo (GMT+2:00) Harare, Pretoria (GMT+2:00) Helsinki, Riga, Tallinn (GMT+2:00) Jerusalem (GMT+3:00) Baghdad (GMT+3:00) Kuwait, Riyadh (GMT+3:00) Moscow, St.Petersburg, Volgograd (GMT+3:00) Nairobi (GMT+3:30) Tehran (GMT+4:00) Abu Dhabi, Muscat Fortinet Technologies Inc. Page 36 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 37 (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby, Hobart, Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is. (GMT+13:00) Nuku'alofa (GMT-3:00) Montevideo (GMT+3:00) Minsk Fortinet Technologies Inc. Page 37 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 38: Configuring System Options

    Administrator Login in the title on the login page of the web-based manager. Product icon Click Change to browse for the product icon. The icon should be in .ico format, and 16 pixels wide x16 pixels tall in size. Fortinet Technologies Inc. Page 38 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 39: Configuring Advanced System Settings

    Long-distance Click the default number (1) to enter the prefix for dialing prefix long-distance calls. International prefix Click the default number (011) to enter the prefix for dialing international calls. Fortinet Technologies Inc. Page 39 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 40: Configuring Sip Settings

    The default is English. To add a prompt language, click New. In the Upload field, click Browse to upload the language file provided by Fortinet Technical Support. Click OK. 3. Click Apply. Configuring SIP settings FortiVoice Gateway supports SIP communications.

  • Page 41: Maintaining The System

    Your management computer downloads the configuration file. Time required varies by the size of the file and the speed of your network connection. You can restore the backup configuration later when required. For details, see “Restoring the configuration” on page Fortinet Technologies Inc. Page 41 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 42: Downloading A Trace File

    “Installing firmware” on page Downloading a trace file If Fortinet Technical Support requests a trace log for system analysis purposes, you can download one using the web-based manager. Trace logs are compressed into an archive (.gz), and contain information that is supplementary to debug-level log files.

  • Page 43: Configuring Fortivoice Gateway

    • Alarm detected: There is a problem with the phone line. • Admin down: The trunk is disabled. • Unmonitored: The trunk is unknown. To create a VoIP trunk 1. Go to Gateway > SIP > SIP. 2. Click New. Fortinet Technologies Inc. Page 43 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 44 To match the information of the VoIP service provider, you can edit the existing profile or click New to add a new one. For more information, see “Configuring SIP profiles” on page Fortinet Technologies Inc. Page 44 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 45 For example, the max channel number is 10 and you want to reserve 4 channels for incoming calls, you can enter 6 for Max outgoing channel. Fortinet Technologies Inc. Page 45 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 46 For example, 172.20.120.11 or voip.example.com. • Proxy port: Enter the port number of the proxy server. • Transport protocol: Select the transport protocol used for the registration. 4. Click Create. Fortinet Technologies Inc. Page 46 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 47: Testing Sip Trunks

    VoIP service provider, they will not work even if they are enabled or selected in the SIP profile. The default SIP profiles can be edited but not be deleted. Fortinet Technologies Inc. Page 47 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 48: Modifying Analog Trunks

    3. Click Create. Modifying analog trunks The analog FXO (Foreign eXchange Office) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world. Fortinet Technologies Inc. Page 48 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 49 For example: if 4 FXO ports have been selected, this particular profile could allow up to 4 PSTN connections. Max channel Displays the number of FXO ports that have been selected, and are available to receive incoming and outgoing calls. Fortinet Technologies Inc. Page 49 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 50: Mapping A Sip Peer With The Fortivoice Gateway

    Select the analog trunk profile that you want to map to the SIP peer. SIP peer Select the SIP trunk profile that you want to map to the PSTN trunk. Comments Enter any comments you have for this mapping rule. 4. Click Create. Fortinet Technologies Inc. Page 50 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 51: Configuring Logs

    Avoid recording highly frequent log types such as voice logs to the local hard disk for an extended period of time. Excessive logging frequency can cause undue wear on the hard disk and may cause premature failure. Fortinet Technologies Inc. Page 51 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 52: Log Message Severity Levels

    FortiVoice Gateway. You can view and download these logs from the Log submenu of the Monitor tab. For more information, see “Viewing log messages” on page Fortinet Technologies Inc. Page 52 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 53: Choosing Which Events To Log

    Select to include system and administration events, such as downloading a backup copy of the configuration. Voice Log Select to log phone call events. DTMF Log Select to log DTMF (Dual Tone Multi-Frequency) events. Fortinet Technologies Inc. Page 53 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 54: Installing Firmware

    For information specific to the firmware release version, see the Release Notes available with that release. In addition to major releases that contain new features, Fortinet releases patch releases that resolve specific issues without containing new features and/or changes to existing features. It is recommended to download and install patch releases as soon as they are available.
  • Page 55 “Installing firmware” on page • If the new firmware image does not operate successfully, reboot the FortiVoice Gateway to discard the temporary firmware and resume operation using the existing firmware. Fortinet Technologies Inc. Page 55 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 56: Installing Firmware

    “Backing up configuration” on page 41 To install firmware using the web-based manager 1. Log in to the Fortinet Technical Support web site, https://support.fortinet.com/. 2. Download the firmware image file to your management computer. 3. Log in to the web-based manger as the admin administrator, or an administrator account that has system configuration read and write privileges.
  • Page 57 If you have upgraded the firmware version, to verify the conversion of the configuration file, “Verifying the configuration” on page 60. If the upgrade is unsuccessful, you can downgrade the firmware to a previous version. Fortinet Technologies Inc. Page 57 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 58: Reconnecting To The Fortivoice Gateway

    Stop bits Flow control None 5. Press Enter to connect to the FortiVoice Gateway CLI. The login prompt appears. 6. Type admin and press Enter twice. The following prompt appears: Welcome! Fortinet Technologies Inc. Page 58 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 59: Restoring The Configuration

    2. Connect a network interface of the FortiVoice Gateway directly or to the same subnet as a TFTP server. 3. Copy the new firmware image file to the root directory of the TFTP server. Fortinet Technologies Inc. Page 59 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 60: Verifying The Configuration

    Release Notes for the new firmware version. Release Notes are available from http://support.fortinet.com when downloading the firmware image file. Release Notes may contain late-breaking information that was not available at the time this guide was prepared. Fortinet Technologies Inc. Page 60 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 61: Clean Installing Firmware

    If you are reverting to a previous FortiVoice Gateway version, you might not be able to restore your previous configuration from the backup configuration file. To clean install the firmware 1. Download the firmware file from the Fortinet Technical Support web site, https://support.fortinet.com/. 2. Connect your management computer to the FortiVoice Gateway console port using an RJ-45 to DB-9 serial cable or a null-modem cable.
  • Page 62 17.To verify that the firmware was successfully installed, log in to the CLI and type: get system status The firmware version number appears. 18.Either reconfigure the FortiVoice Gateway or restore the configuration file from a backup. For details, see “Restoring the configuration” on page Fortinet Technologies Inc. Page 62 FortiVoice Gateway 5.3.6 Administration Guide...

  • Page 63: Index

    28 route 29 HTTPS 12, 28 settings 13 HyperTerminal 13 DHCP 28 DNS server 30 documentation 6 ICMP ECHO 28 conventions 6 idle timeout 38 Release Notes 61 Fortinet Technologies Inc. Page 63 FortiVoice Gateway 5.3.6 Administration Guide...
  • Page 64 _index 9 registering with Fortinet Technical Support 5 index number 9 regular expression 9 input constraints 8 Release Notes 61 _int 9 restart 18 Internet service provider (ISP) 30 restore IP address 12, 13 factory defaults 24 private network 6...
  • Page 65 9 web-based manager customizing appearance 38 HTTP 28 HTTPS 28 web browser 11, 12 language 39 warnings 12 widget 16 web UI 12 wild cards 9 Fortinet Technologies Inc. Page 65 FortiVoice Gateway 5.3.6 Administration Guide...

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