Acd Threshold Overflow - NEC SL2100 Installation Manual

ISSUE 1.0
Level:
SA
Description
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold call
overflow and the mode for each ACD group.
Input Data
ACD Group No.
Item Item
No.
01 Number of Calls in
Queue
02 Operation Mode for
ACD Queue
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ACD Installation Manual
Program 41 : ACD Setup

41-16 : ACD Threshold Overflow

Input Data
0 ~ 128 Define the maximum number of calls al-
0 = No Limitation lowed in the ACD queue before overflow
occurs.
0 = The last waiting call Define how the system should handle calls
is transferred when the number of calls in queue ex-
1 = The longest waiting ceeds the threshold.
call is transferred
2 = Send Busy Tone
1 ~ 8
Description
SL2100
Program
41
Default
0
0
4-59