Artesian Spas Tropic Seas Spa series Owner's Manual
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Artesian Spas Tropic Seas Spa series Owner's Manual

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  • Page 3: Certificate Of Authenticity

    Thank you for your purchase. This certificate hereby verifies that the spa you have purchased from an Artesian Spas (May Manufacturing, LLC) authorized dealer is authentic, brand new and original. The spa has been crafted and built in the U.S.A in accordance with industry quality standards.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Certificate of Authenticity............... Important Safety Instructions............1 Electrical Requirements and Installation........6 Codes and Compliance............6 GFCI Requirements............6 Electrical Disconnect............7 60 Hz Tropic Seas Terminal Options........8 60 Hz Tropic Seas GFCI Wiring Schematic......9 50 Hz Tropic Seas Single/Dual/Three Phase....10 Spa Start Up................12 Selecting a Location............12 Inspection...............13 Filling the Spa with Water..........13...
  • Page 6 TABLE OF CONTENTS Heater Flow is Reduced (LF) - M017........25 Heater may be Dry (dr) - M028..........25 Heater is Dry - M027............26 Heater is too Hot (OHH) - M030..........26 A Reset message may Appear with other Messages....26 Flow Related Checks............26 Sensor Related Messages............26 Sensor Balance is Poor - M015........26 Sensor Balance is Poor - M026........27...

  • Page 7: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS PLEASE TAKE THE TIME TO READ ALL OF THESE WARNINGS AND CAUTIONS PRIOR TO USING YOUR SPA. PLEASE, be a responsible spa owner. When installing and using this spa, always adhere to basic safety precautions. Be sure to list emergency telephone numbers at the telephone nearest the spa, including physician, hospital, ambulance, police, and the fire department. Be certain to explain safety precautions to all new or occasional users of your spa.

  • Page 8: Save These Instructions

    IMPORTANT SAFETY INSTRUCTIONS 7. DANGER - Risk of Electric Shock - Do not permit any electrical ap- pliance such as a light, telephone, radio, or television, within 5 feet (1.5m) of a spa. 8. WARNING - To reduce the risk of injury: a) The water in a spa should never exceed 40ºC (104ºF).
  • Page 9 IMPORTANT SAFETY INSTRUCTIONS 4. DANGER- Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or television, within 5 feet (1.5m) of a spa or hot tub. 5. WARNING - Risk of Electric Shock. Install at least 5 feet (1.5m) from inside wall of hot tub or spa using non metallic plumbing.
  • Page 10 IMPORTANT SAFETY INSTRUCTIONS Marking for equipment assemblies WARNING REDUCE THE RISK OF ELECTROCUTION Install at least 5 feet from water using nonmetallic plumbing. Do not install under spa skirt or within an enclosure that would restrict ventilation. If blower is included, install at least 1 foot above maximum water level. REDUCE THE RISK OF CHILD DROWNING 1.
  • Page 11 IMPORTANT SAFETY INSTRUCTIONS 7. When the power supply connections or power supply cord(s) are dam- aged: if water is entering the audio/video compartment or any electrical equipment compartment area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential dam- age to the unit, turn off the unit and refer serviceing to qualified service personnel.

  • Page 12: Electrical Requirements And Installation

    ELECTRICAL REQUIREMENTS AND INSTALLATION The following information is provided for hooking up electrical supply to your new spa. A qualified, licensed, electrician must perform this work. Failure to follow these instructions will terminate all warranty coverage and can cause serious injury or death. Your spa is preset at the factory to run on 240V 60Hz with a 48A input. This feature gives you the most performance out of your spa.

  • Page 13: Electrical Disconnect

    GFCI’s are ultra-sensitive switching devices, providing the ultimate in safety. The most common style of GFCI also provides high-current pro- tection as a circuit breaker. One of the two configurations of GFCI’s, as shown, will be required for your installation, depending upon the options selected. Electrical Disconnect An electrical disconnect (sometimes referred to as a “local disconnect”) is installed apart from the main service panel. The electrical disconnect must be installed where readily accessible and within sight of the spa, but at least 5’...

  • Page 14: 60 Hz Tropic Seas Terminal Options

    60 Hz TROPIC SEAS TERMINAL OPTIONS Connect each color to its respective terminal block location. The Ground (green) wire must be connected to the grounding terminal which is outside of the System box. The Grounding wire must first enter the system box and then access the grounding terminal via a hole on the side of the box adjacent to the grounding terminal as shown in the picture above.

  • Page 15: 60 Hz Tropic Seas Gfci Wiring Schematic

    60 Hz TROPIC SEAS GFCI WIRING SCHEMATIC...

  • Page 16: 50 Hz Tropic Seas Single/Dual/Three Phase

    50 Hz TROPIC SEAS SINGLE/DUAL/THREE PHASE Single Service, TN and TT Electrical Systems (1 X 16 Amp or 1 X 32 Amp) 3 Wires (1 Line + 1 Neutral + 1 Protective Earth) Protective Earth wire (Green / Yellow) must be connected to system ground terminal as marked. This option is configured and shipped as the default.
  • Page 17 50 Hz TROPIC SEAS SINGLE/DUAL/THREE PHASE 3-Phase Service Single Service 3-Phase Service, TN and TT Electrical Systems (2 x 16 Amp) 5 Wires (3 Lines + 1 Neutral + 1 Protective Earth) Protective Earth wire (Green / Yellow) must be connected to system ground terminal as marked.

  • Page 18: Spa Start Up

    SPA START-UP Please read each step of the Start-up section prior to doing the step. SELECTING A LOCATION In preparation for installing your new spa, you should ensure that your chosen location meets some minimum guidelines: 1) Place your spa on a surface that is large enough for the entire spa to fit. Consider the space needed to easily access equipment compartments and circuit breakers.

  • Page 19: Inspection

    INSPECTION You will want to inspect your spa, prior to filling it up with water. Look for and remove any debris in the spa tub and in the filter. Verify that pump plugs are installed on the pumps and the pump unions are tight. FILLING THE SPA WITH WATER NOTE: DO NOT fill your spa with hot water straight out of your water heater or tap. This water may be as hot as 180º F and will cause dam- age to the surface and plumbing of the spa. This will void your warranty. Level the spa before filling.

  • Page 20: Testing The Gfci Breaker

    SPA START-UP TESTING THE GFCI BREAKER NOTE: The electrical service panel for your spa should be equipped with a GFCI breaker. To avoid the risk of electrical shock, perform the following safety test before each use of your spa. 1) Make sure the power is turned on at the electrical service panel. 2) Turn on the GFCI breaker.

  • Page 21: Bp Series Control Operations Topside Display Tropic Seas

    BP SERIES CONTROL OPERATIONS TOPSIDE DISPLAY TROPIC SEAS When your spa is first actuated, it will go into Priming mode which is indicated by “Pr”. This Priming mode will last for 5 minutes and then the spa will begin to heat and maintain the water temperature in the Standard Mode. 1 PUMP TOPSIDE 2 PUMP TOPSIDE 3 PUMP TOPSIDE...

  • Page 22: Main Menus

    OPERATION OF TROPIC SEAS WARNING: To avoid self activation of pump after using the spa, do not begin cleaning or wiping down the spa until water has completely drained. NOTE: Do not start pump until the water level sensor is submerge. MAIN MENUS Navigating the entire menu structure is done with 2 or 3 buttons on the control panel.The Warm/Cool buttons are...

  • Page 23: Fill It Up

    OPERATION OF TROPIC SEAS The menus can be exited with certain button presses. Simply waiting for several seconds will return the panel operation to normal. While the Temperature is still flashing, press Light Example of various menus include: FILL IT UP PREPARATION AND FILLING Fill the spa to its correct operating level.

  • Page 24: Priming The Pumps

    OPERATION OF TROPIC SEAS without the possibility of energizing the heater under low-flow or no-flow conditions. Nothing comes on automatically, but the pump(s) can be energized by pushing the “Jets” button. If the spa has a Circ Pump, it can be activated by pressing the “Light” button during Priming Mode. PRIMING THE PUMPS As soon as the above display appears on the panel, push the “Jet” button once to start Pump 1 in low-speed and then again to switch to high-speed. Also, push the Pump 2 or “Aux” button, if you have a 2nd pump, to turn it on.

  • Page 25: Spa Behavior

    OPERATION OF TROPIC SEAS SPA BEHAVIOR PUMPS Press the “Jets” button once to turn pump 1 on or off, and to shift between low- and high-speeds if equipped. If left running, the pump will turn off after a time-out period. The pump 1 low-speed will time out after 30 minutes.

  • Page 26: Freeze Protection

    OPERATION OF TROPIC SEAS FREEZE PROTECTION In colder climates, an optional additional freeze sensor may be added to protect against freeze conditions that may not be sensed by the stan- dard sensors. Auxiliary freeze sensor protection acts similarly except with the temperature thresholds determined by the switch.

  • Page 27: Mode-Ready And Rest

    OPERATION OF TROPIC SEAS OPERATION OF TROPIC SEAS MODE-READY AND REST READY Mode will circulate water every 1/2 hour, using Pump 1 Low, in order to maintain a constant water temperature, heat as needed, and refresh the temperature display. This is known as “polling.” REST Mode will only allow heating during programmed filter cycles. Since polling does not occur, the temperature display may not show a current temperature until the heater pump has been running for a minute or two.

  • Page 28: Show And Set Time Of Day

    OPERATION OF TROPIC SEAS SHOW AND SET TIME OF DAY Setting the time-of-day can be important for determining filtration times and other background features. When in the TIME menu, SET TIME will flash on the display if no time-of-day is set in the memory. 24-hour time display can be set under the PREF menu. A)Warm/Cool buttons till display is flashing B)Press Light button until Time appears C)Press Warm/Cool buttons to toggle time settings hours.

  • Page 29: Adjusting Filtration

    OPERATION OF TROPIC SEAS ADJUSTING FILTRATION MAIN FILTRATION Filter cycles are set using a start time and a duration. Start time is indi- cated by an “A” or “P” in the bottom right corner of the display. Duration has no “A” or “P” indication. Each setting can be adjusted in 15-minute increments. The panel calculates the end time and displays it automati- cally. A) Press Warm/Cool buttons till display is flashing B) Press Light button till FLTR appears...

  • Page 30: General Messages

    GENERAL MESSAGES PRIMING MODE - M019 Each time the spa is powered up, it will enter Priming Mode. The pur- pose of Priming Mode is to allow the user to run each pump and manu- ally verify that the pumps are primed (air is purged) and water is flowing. This typically requires observing the output of each pump separately, and is generally not possible in normal operation.

  • Page 31: Safety Trip - Pump Suction Blockage - M033

    GENERAL MESSAGES SAFETY TRIP - PUMP SUCTION BLOCKAGE - M033 The Safety Trip error message indicates that the vacuum switch has closed. This occurs when there has been a suction problem or a possible entrapment situation avoided. (NOTE: not all spas have this feature.) HEATER RELATED MESSAGES HEATER FLOW IS REDUCED (HFL) - M016 There may not be enough water flow through the heater to carry the heat...

  • Page 32: Heater Is Dry - M027

    HEATER RELATED MESSAGES HEATER IS DRY - M027 There is not enough water in the heater to start it. The spa is shut down. After the problem has been resolved, you must press any button to reset and restart heater start up. See “Flow Related Checks” below. HEATER IS TOO HOT (OHH) - M030 One of the water temp sensors has detected 118°f (47.8°C) in the heater and the spa is shut down.

  • Page 33: Sensor Balance Is Poor - M026

    SENSOR RELATED MESSAGES SENSOR BALANCE IS POOR - M026 The temperature sensors ARE out of sync. The Sensor Balance is Poor fault has been established for at least 1 hour. Call for Service. SENSOR FAILURE- SENSOR A: M031, SENSOR B:M32 A temperature sensor or sensor circuit has failed.

  • Page 34: System Related Changes

    SYSTEM RELATED MESSAGES MEMORY FAILURE -CHECKSUM ERROR - M022 At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the firmware (operation program) and requires a service call. MEMORY WARNING - PERSISTENT MEMORY RESET - M021 Appears after any system setup change. Contact your dealer or service organization if this message appears on more than one power-up, or if it appears after the system has been running normally for a period of time.

  • Page 35: A Pump Appears To Have Been Stuck On When Spa Was

    SYSTEM RELATED MESSAGES A PUMP APPEARS TO BE STUCK ON - M034 Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER. Contact your dealer or service organization. A PUMP APPEARS TO HAVE BEEN STUCK ON WHEN SPA WAS LAST POWERED- MO35 POWER DOWN THE SPA.

  • Page 36: Appears On A Regular Schedule, E.g. Every 30 Days

    REMINDER MESSAGES APPEARS ON A REGULAR SCHEDULE, E.G. EVERY 7 DAYS Alternates with temperature or normal display. Check sanitizer level and other water chemistry with a test kit and adjust with the appropriate chemicals. APPEARS ON A REGULAR SCHEDULE, E.G. EVERY 30 DAYS Alternates with temperature or normal display Clean the filter media as instructed by the manufacturer.

  • Page 37: Appears On A Regular Schedule, E.g. Every 180 Days

    REMINDER MESSAGES APPEARS ON A REGULAR SCHEDULE, E.G. EVERY 180 DAYS Alternates with temperature or normal display. Vinyl covers should be cleaned and conditioned for maximum life. APPEARS ON A REGULAR SCHEDULE, E.G. EVERY 180 DAYS Alternates with temperature or normal display Wood skirting and furniture should be cleaned and conditioned per the manufacturers instructions for maximum life.

  • Page 38: Maintaining Your Spa

    MAINTAINING YOUR SPA PILLOW CARE Clean the pillows with soapy water and a soft cloth when needed. Use a vinyl conditioner once a month. JET CARE We recommend that you clean your jets when you drain your spa. 1) Spray jet inserts with a mixture of 1 part vinegar to two parts warm water and let soak for 10-15 minutes.

  • Page 39: Winterizing Your Spa

    WARNING: Power to your spa must be turned off prior to remov- ing your filters. The suction at the filter is extremely strong and can cause injury if there is no filter. NEVER run your spa without the filters properly installed. Injury to person and damage to the equipment can occur.

  • Page 40: Cleaning Your Spa Interior

    MAINTAINING YOUR SPA SPA CABINET CARE Your Tropical Seas dealer carries this type of stain for your conve- nience, so call your dealer when you’re ready to re-stain your cabinet. You should re-stain your wood cabinet at least once a year, or more frequently depending on your environmental conditions.

  • Page 41: Chemical Treatment Of Water

    2) Spray with a gentle, non-foaming cleaner and wipe clean. Never use laundry detergent, abrasives, alcohols, dish soaps or harsh cleaners. These can actually remove some of the topcoat and cause premature vinyl failure. 3) For stubborn dirt, use a non-abrasive sponge. 4) Rinse again thoroughly with water and allow to dry.

  • Page 42: Crystal Aop

    CRYSTAL AOP INSTALLATION AND OPERATION MANUAL How the Crystal AOP Works: Artesian Spas Crystal AOP combines its patented Hybrid lamp with cut- ting edge Germicidal UV sterilization in one compact system, to generate Ozone and Advanced Oxidation Processing (AOP). (1) Air enters unit where the Hybrid lamp converts it to Ozone (O3) and Hydroxyl Radicals (OH-).

  • Page 43: Preparing For Installation

    CRYSTAL AOP PREPARING FOR INSTALLATION 1. For best results, drain the spa and fill with fresh water. If not, refer to chart for recommended levels. 2. Check for and correct all leaks in the plumbing. 3. Check electrical system. Verify voltage is the same as prescribed on the side of the Crystal AOP. 4. Check filters. Clean or replace as necessary. 5. Balance the pH. 6.

  • Page 44: Tropic Seas Spas Warranty

    TROPIC SEAS SPAS WARRANTY This section is a description of your warranty. Here you will find de- scriptions of what is covered under your Tropic Seas Spa warranty and what can void your warranty. PLEASE READ THE WARRANTY THOR- OUGHLY. Please take a moment to register your warranty. You can register on line at http://www.tropicseasspas.com, click on owner login or you mail in the warranty registration card attached to this manual.
  • Page 45 TROPIC SEAS SPAS WARRANTY THREE YEAR SURFACE WARRANTY The spa surface is described as the exposed acrylic material finish. The manufacturer warrants the spa surface to be free from defects in the ma- terial and workmanship, such as blistering, cracking, or de-laminating, this does not cover micro-crazing, under normal use and maintenance for a period of three years from the original start date of the warranty.
  • Page 46 THREE YEAR ELECTRICAL WARRANTY (i.e., pumps, equipment packs, heaters, topside, etc.) The MANUFACTURER warrants all electrical equipment to be free from defect in material and workmanship for three-years from the origi- nal start date of the warranty. The warranty period starts either the day of delivery to the customer or eighteen (18) month from the date of manufacturing, whichever date comes first. THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL CONSUMER AND TERMINATES...
  • Page 47 TROPIC SEAS SPAS WARRANTY Damage caused by acts of nature, poor water chemistry, and/or im- proper maintenance will not be covered under this warranty. OTHER ITEMS NOT COVERED IN THIS WARRANTY Some items are not covered in this warranty. These items either have a different warranty, or are warranted through the manufacturer of that item.
  • Page 48 LIGHTING The lighting is guaranteed to work upon delivery. There is no warranty covering the lighting. PERFORMANCE In the event of any defect covered by this LIMITED warranty, a May Manufacturing LLC, authorized agent will correct such defect within the terms and conditions contained herein.
  • Page 49 Fuses Light Bulbs of Any Kind Removing a Spa from a Structure Pillows Filters Chemical Misuse / Damage Filter Lids Any Part not Purchased from Artesian Spas Jet Inserts Valve Handles Pump Seals Draining and filling the Spa Acts of Nature Travel Charges Cabinet Screws...

  • Page 50: Tropic Seas Spas Parts List & Diagram

    GRAM TROPIC SEAS SPAS PARTS LIST & DIA ITEM# PART # DESCRIPTION ITEM# PART # DESCRIPTION 33-1501-08 SPA PACK, MBP501 2P 26-0602-85 PILLOW, LOUNGE W 33-1502-08 SPA PACK, MBP501 3P 26-1304-85 PILLOW, NECK, CHARCOAL 03-3205-52 2’’ DIRECT SS/GRAPHITE JET OP24-0216-08 HEATER 03-3206-52 2.75’’...

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