Thank you for your purchase. This certificate hereby verifies that the spa you have purchased from an Artesian Spas (May Manufacturing, LLC) authorized dealer is authentic, brand new and original. The spa has been crafted and built in the U.S.A in accordance with industry quality standards.
Electrical Requirements and Installation..... Codes and Compliance......... Electrical Wiring............. 60 Hz GFCI Wiring Schematic....... 50 Hz Residential Wiring Schematic...... 50 Hz Platinum Elite Spas Single/Three Phase..Spa Start Up..............Selecting a Location..........Inspection.............. Filling the Spa with Water........Turning the Power On...........
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TABLE OF CONTENTS Circulation Mode..........Ready-In-Rest Mode......... Fill it Up..............Preparation and Filling........Priming Mode............ Priming the Pumps........... Exiting Priming Mode........Spa Behavior.............. Pumps............... Non-Circ Systems..........Circulation Pump Modes........Filtration and Ozone.......... Freeze Protection..........Clean Up Cycle (Optional)......... Time-Of-Day..............Adjusting Filtration............ Main Filtration............
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Direct Flow Control Panel......... Maintaining Your Spa..........Draining Your Spa..........Pillow Care............Jet Care............Removing, Installing and Cleaning Filters..Winterizing Your Spa........Spa Cabinet Care..........Cleaning Your Spa Interior........ Cover Care............Chemical Treatment of Water......Artesian Spas Platinum Elite Warranty....
IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ PLEASE TAKE THE TIME TO READ ALL OF THESE WARNINGS AND CAUTIONS PRIOR TO USING YOUR SPA. PRIÈRE DE LIRE ATTENTIVEMENT TOUTES CES MISES EN GARDE AVANT D’UTILISER LE SPA. PLEASE, be a responsible spa owner. When installing and using this spa, always adhere to basic safety precautions.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ 3. For cord connected/convertible units. DANGER - Risk of Injury - a) Replace damaged cord immediately. b) Do not bury cord. c) Connect to a grounded, grounding type receptacle only. 4. DANGER - Risk of Accidental Drowning - Extreme caution must be exercised to prevent unauthorized access by children.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ 6. DANGER - Risk of Electrical Shock - Install at least 5 feet (1.5 m) from all metal surfaces. As an alternative, a spa may be within 5 feet of metal surfaces if each metal surface is permanently connected by a mini- mum 8 AWG (8.4 mm) solid copper conductor to the wire connector on the terminal box that is provided for this purpose.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ 6) DANGER – Risque d’électrocution – Installer à au moins 5 pieds (1,5 m) de toutes les surfaces en métal. Le spa peut également se trouver à moins de 5 pieds des surfaces en métal si chaque surface en métal est rac- cordée en permanence par un conducteur en cuivre massif d’au moins 8 AWG (8,4 mm) au raccordeur de fils du disjoncteur prévu à...
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ EQUIPMENT ASSEMBLIES An equipment assembly shall be additionally provided with the following important safety instructions 1. WARNING - Risk of Accidental Drowning. Extreme caution must be ex- ercised to prevent unauthorized access by children. to avoid accidents, ensure that children cannot use a spa or hot tub unless they are closely supervised at all times.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ MODES D’ASSEMBLAGE Un mode d’assemblage doit également être fourni et comporter les con- signes de sécurité suivantes : 1. MISE EN GARDE – Risque de noyade accidentelle. Faire preuve d’extrême prudence afin d’empêcher l’accès non autorisé aux enfants. Pour éviter tout accident, veiller à...
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ e) Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa. f) Persons using medication should consult a physician before using a spa or hot tub since some medication may induce drowsiness while other medi- cation may affect heart rate, blood pressure, and circulation.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ Marking for equipment assemblies WARNING REDUCE THE RISK OF ELECTROCUTION Install at least 5 feet from water using nonmettalic plumbing. Do not install under spa skirt or within an enclosure that would restrict ventilation. If blower is included, install at least 1 foot above maximum water level.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ Étiquette destinée aux modes d’assemblage MISE EN GARDE RÉDUIRE LE RISQUE D’ÉLECTROCUTION 1. Installer à 5 pieds et plus de l’eau avec de la tuyauterie non métallique. 2. Ne pas installer sous la plinthe du spa ou dans une enceinte qui limite la ventilation. 3.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ 3. Do not operate the audio controls while inside the spa. 4. WARNING - Prevent Electrocution - Do not connect any auxiliary components (for example cable, additional speakers, headphones, ad- ditional audio/video components, etc.) to the system. 5.
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IMPORTANT SAFETY INSTRUCTIONS IMPORTANTES CONSIGNES DE SÉCURITÉ 3. Ne pas utiliser les commandes audio lorsqu’on se trouve à l’intérieur du spa. 4. MISE EN GARDE – Prévention du risque d’électrocution – Ne pas raccorder les composantes auxiliaires (p. ex., câble, hautparleur supplé- mentaire, casque d’écoute, autres composantes audio/vidéo, etc.) au sys- tème.
Failure to do so will terminate all warranties and all listings from the independent listing facility. 1) The Platinum Elite Spa requires a 240 VAC dedicated system. The spa must be hard wired to the power supply, with no plug-in connec- tions, extension cords, or sharing of service.
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6) Connect the power to the spa Connect each color to its respective terminal block location. The Ground (green) wire must be connected to the grounding terminal which is outside of the System box. The Grounding wire must first enter the system box and then access the grounding terminal via a hole on the side of the box adjacent to the grounding terminal as shown in the picture above.
60 Hz GFCI WIRING SCHEMATIC 240 Volt Residential Wiring Schematic with G.F.C.I. House Breaker Box G.F.C.I. Breaker Box Spa System Box Red (Hot) Bottom View of G.F.C.I. White Green Black White Green White Green Black White Black Green Ground Wire White to Ground Bar Green...
50 Hz PLATINUM SPAS SINGLE/THREE PHASE Single Service, TN and TT Electrical Systems (1 X 16 Amp or 1 X 32 Amp) 3 Wires (1 Line + 1 Neutral + 1 Protective Earth) Protective Earth wire (Green / Yellow) must be connected to system ground terminal as marked.
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50 Hz PLATINUM SPAS SINGLE/THREE PHASE 3-Phase Service, TN and TT Electrical Systems (3 x 16 Amp) 5 Wires (3 Lines + 1 Neutral + 1 Protective Earth) Protective Earth wire (Green / Yellow) must be connected to system ground terminal as marked. IMPORTANT - Service MUST include a neutral wire, with a line neutral voltage of 230 VAC.
SPA START-UP Please read each step of the Start-up section prior to doing the step. SELECTING A LOCATION In preparation for installing your new Artesian spa, you should ensure that your chosen location meets some minimum guidelines: 1) Place your spa on a surface that is large enough for the entire spa to fit.
SPA START-UP INSPECTION You will want to inspect your spa, prior to filling it up with water. Look for and remove any debris in the spa tub and in the filter. Verify that pump plugs are installed on the pumps and the pump unions are tight. FILLING THE SPA WITH WATER NOTE: DO NOT fill your spa with hot water straight out of your water heater or tap.
SPA START-UP FILLING THE SPA WITH WATER 5) Once the water level is filled over the foot-well, you can pull the hose out of the filter line and continue filling the spa from the filter well. 6) Fill the spa to the bottom of the pillows. NOTE: DO NOT OVER-FILL YOUR TUB! 7) With the front panel off, verify there are no leaks at the pump union.
SPA START-UP NOTE: When power is turned on, your spa is automatically pro- grammed to start circulating water through the circulation pump. Each pump and/or blower will come on consecutively for approxi- mately 1 minute to automatically purge the system. Adjust your tem- perature by pressing the up button on your touch pad until the de- sired temperature is displayed.
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TOPSIDE CONTROLLER INSTRUCTIONS TOPSIDE CONTROLLER AIR VENTURI PUMP BUTTON SPEED CONTROL DIRECT FLOW CONTROLLER...
MAIN SCREEN SPA STATUS Important information about spa operation can be seen on the Main Screen. Most features, including Set Temperature adjustment, can be ac- cessed from this screen. The actual water temperature can be seen, and the Set Temperature can be adjusted. Time-of-Day, Ozone and Filter sta- tus is available, along with other messages and alerts.
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MAIN SCREEN Note: After 30 minutes* the display will automatically go into sleep mode, which turns the display off. This is normal operation. Touch anywhere on the screen to wake the panel up. = High Temperature Range. = Low Temperature Range. = Ready Mode.
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MAIN SCREEN Lights is turned ON. Light is Inactive. Light is Disabled. Music is Active. Music is Inactive. Music is Disabled. 11. Message Waiting Indicator: The Message Waiting Indicator will show one of the following icons: Fatal error (Spa can’t function until it’s fixed) Normal Error or Warning Reminder Message Information Message.
MAIN SCREEN Different animation sequences, including blinking, may indicate different stages of heating. Adjust set temperature lower NAVIGATION Navigating the entire menu structure is done by touching the screen. The three screen selections indicated below can be selected. Touch one of these to enter a different screen with additional controls.
SET TEMPERATURE Set Temperature Up Set Temperature Down SET TEMPERATURE Press Up or Down once to display the Set Temperature (indicated by a flashing ºF or ºC, plus a change in color of the temperature). Press Up or Down again to modify the Set Temperature. The Set Tempera- ture changes immediately.
SPA SCREEN If the Spa has a Circ Pump, a Circ Pump Icon will appear to indicate its activity, but outside of Priming Mode, the Circ Pump cannot be controlled directly. Jets 1 Jets 2 Jets 3 Jets 4 Jets 5 Group 1 COMMON BUTTONS VALUES INCREMENT/DECREMENT...
COMMON BUTTONS EXITING SCREEN The Back button is on every screen except the Main Screen, the Priming Mode Screen are a Message Display Screen. When you see only this button, or this button plus an Inactive Save But- ton, it means Back or Exit. It appears on editing screens before you have changed any value, as well as on all other screens.
COMMON BUTTONS PAGE RIGHT/LEFT If there is a right arrow at the bottom of the screen, it takes you to the next page. If there is a left arrow at the bottom of the screen, it takes you to the previ- ous page.
SETTINGS SCREEN PROGRAMMING, ETC. The Settings Screen is where all programming and other spa behaviors are controlled. Each icon on the Settings screen takes you to a different screen, where one or more setting may be viewed and/or edited. Settings The Heat Icon takes you to a screen where you...
SETTINGS SCREEN HEAT MODE – READY VS. REST In order for the spa to heat, a pump needs to circulate water through the heater. The pump that performs this function is known as the “heater pump.” The heater pump can be either a 2-speed pump (Pump 1) or a circulation pump.
FILL IT UP! PREPARATION AND FILLING Fill the spa to its correct operating level. Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to es- cape from the plumbing and the control system during the filling process. After turning the power on at the main power panel, the top-side panel will display a splash screen or startup screen.
FILL IT UP! Priming Mode Jets 1 Jets 2 Jets 3 Circulation Pump Jets 4 Jets 5 Circ EXITING PRIMING MODE The system will automatically enter the normal heating and filtering at the end of the priming mode, which lasts 4-5 minutes. You can manually exit Priming Mode by pressing the “Back”...
SPA BEHAVIOR minute every 30 minutes to detect the spa temperature (polling) and then to heat to the set temperature if needed. When the low-speed turns on automatically, it cannot be deactivated from the panel, however the high speed may be started. CIRCULATION PUMP MODES If the system is equipped with a circ pump, it will be configured to work in one of three different ways:...
SPA BEHAVIOR FREEZE PROTECTION If the temperature sensors within the heater detect a low enough tem- perature, then the water devices automatically activate to provide freeze protection. The water devices will run either continuously or periodically depending on conditions. In colder climates, an optional freeze sensor may be added to protect against freeze conditions that may not be sensed by the standard sensors.
TIME-OF-DAY If no time-of-day is set in the memory an Information Screen will appear. If you exit it and Information Icon will appear at the bottom of the Main Screen, until the time-of-day has been set. Information Message Code: 40 Set the time Exit NOTE: THIS ONLY APPLIES TO SOME SYSTEMS: IF POWER IS IN-...
ADJUSTING FILTRATION THE MEANING OF FILTER CYCLES 1. The heating pump always runs during the filter cycle* 2. In Rest Mode, heating only occurs during the filter cycle 3. Purges happen at the start of each filter cycle * For example, if your spa is set up for 24/hour circulation except for shut- ting off when the water temperature is 3˚F/1.3˚C above the set tempera- ture, that shutoff does not occur during filter cycles.
LOCKING AND UNLOCKING The same steps are used to Lock and Unlock. To lock either Settings or Panel first select Settings (if it says “Unlocked”) or Panel (if it says “Un- locked”), than press the word “Lock“ for at least 5 seconds. To unlock either Settings or Panel first select Settings (if it says “Locked”) or Panel (if it says “Locked”), than press the word “Lock“...
ADDITIONAL SETTINGS HOLD - M037* Hold Mode is used to disable the System Hold pumps during service functions like cleaning or replacing the filter. Hold Mode will last for 1 hour unless the mode is exited manually. If spa service will require more Holding for 0:60 than an hour,it may be best to simply shut down power to the...
ADDITIONAL SETTINGS UNITS SCREEN The Units Icon on the Settings Screen takes you to the Units Screen. Units Temp Display Temp Display Press “Temp Display” to change the temperature between Fahrenheit and Celsius. Press “Time Display“ to change the clock between 12 hr and 24 hr display. REMINDERS The Reminder Icon on the Settings Screen takes you to the Remind-...
ADDITIONAL SETTINGS CLEANUP CYCLE Cleanup Cycle Duration is not always enabled, so it may not appear. When it is available, set the length of time Pump 1 will run after each use. 0-4 hours are available. Settings it to 0.0 Hr keeps the Cleanup Cycles from running.
UTILITIES SCREEN UTILITIES The Utilities Icon on the Settings Screen takes you to the Utilities Screen. The Utilities Screen contains the following: Utilities Panel Faults Demo Mode GFCI Test PANEL Touching the Panel Icon on the Utilities Screen takes you to the Panel Panel Sleep After...
UTILITIES SCREEN DEMO MODE Demo Mode is not always enabled, so it may not appear. This is designed to operate several devices in a sequence in order to demonstrate the vari- ous features of a particular hot tub. FAULT LOG The Fault Log is a record of the last 24 faults that can be reviewed by a service tech.
INFORMATION SYSTEM INFORMATION The System Information Screen displays various settings and identification of the particular system. Sys Info Cleanup Cycle Ozone Spa State Running Temp Range High Temp Limit 104 F Temperature 78 F System Model Displays the Model Number of the System. Panel Version Displays a number of the software in the topside control panel.
UTILITIES - GFCI TEST FEATURE GFCI Test The Ground Fault Circuit Interrupter (GFCI) or Residual Current Detector GFCI Status - Armed (RCD) is an important safety device and is required equipment on a hot tub installation. Test Retest (The GFCI Test Feature is not available on CE rated systems.) VERIFYING A PROPER INSTALLATION Your spa may be equipped with a GFCI Protection feature.
UTILITIES - GFCI TEST FEATURE WARNING: On those systems that automatically test the GFCI within 1 to 7 days after startup: The end-user must be trained to expect this one-time test to occur. The end-user must be trained how to properly reset the GFCI. If freezing conditions exist, the GFCI or RCD should be reset immediately or spa damage could result.
GENERAL MESSAGES THE WATER IS TOO HOT – M029 The system has detected a spa water temp of 110°F (43.3°C) or more, and spa functions are disabled. System will auto reset when the spa water temp is below 108°F (42.2°C). Check for extended pump operation or high ambient temp.
HEATER RELATED MESSAGES THE HEATER IS TOO HOT – M030 One of the water temp Error sensors has detected Message Code: 30 118°f (47.8°C) in the heater and the spa is shut down. You must reset the message* when water is below 108°f (42.2°C).
MISCELLANEOS MESSAGES COMMUNICATIONS ERROR The control panel is not receiving communication from the System. Call for Service. TEST SOFTWARE INSTALLED The Control System is operating with test software. Call for Service. Some messages can be reset from the panel. Messages that can be reset will appear with a Clear Icon at the bottom of the Message Screen.
SYSTEM RELATED MESSAGES GFCI TEST FAILED (SYSTEM COULD NOT TEST THE GFCI) – M036 (North America Only) May indicate an unsafe installation. Contact your dealer or service organization. A PUMP MAY BE STUCK ON – M034 Water may be overheated. POWER DOWN THE SPA. DO NOT ENTER THE WATER.
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REMINDER MESSAGES CHECK THE SANITIZER May appear on a regular schedule, i.e. every 7 days. Check sanitizer level and other water chemistry with a test kit and adjust with the appropriate chemicals. CLEAN THE FILTER May appear on a regular schedule, i.e. every 30 days. Clean the filter me- dia as instructed by the manufacturer.
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REMINDER MESSAGES CHANGE THE FILTER May appear on a regular schedule, i.e. every 365 days. Filters should be replaced occasionally to maintain proper spa function and sanitary conditions. CHANGE THE UV May appear on a regular schedule. Change the UV as instructed by the manufacturer. CHECK OZONE May appear on a regular schedule.
SERVICE AND INSTALLATION WARNING! QUALIFIDE TECHNICIAN REQUIRED FOR SERVICE AND INSTALLATION BASIC INSTALLATION AND CONFIGURATION GUIDLINES Use minimum 6AWG copper conductors only. Torque field connections between 21 and 23 in lbs. Readily accessible disconnecting means to be provided at time of installation. Permanently connected power supply.
SERVICE AND INSTALLATION WARNING! GFCI OR RCD PROTECTION The Owner should test and reset the GFCI or RCD on a regular basis to verify its function. WARNING! SHOCK HAZARD! No User Serviceable Parts Do not attempt service of this control system. Contact your dealer or service organization for assistance.
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DIRECT FLOW CONTROL PANEL AIR VENTURI PUMP BUTTON SPEED CONTROL The Direct Flow individual control panels let you control the spa from the seat. Speed Control: The speed control will change the water flow from the jets, from a vigorous massage to a softer massage.
MAINTAINING YOUR SPA DRAINING YOUR SPA Your spa needs to be drained, cleaned, waxed, and refilled about every six months. More frequent water changes may be necessary if bather load is heavy. A hose bib has been provided below the left side of your front access panel, to assist you in draining your spa.
MAINTAINING YOUR SPA JET CARE We recommend that you clean your jets when you drain your spa. However, if you do need to clean your jets in between this can be ac- complished with a full spa. 1) To remove the jet inserts turn the jet counterclockwise until it stops.
MAINTAINING YOUR SPA REMOVING, INSTALLING AND CLEANING FILTERS These are the steps needed to successfully replace your filters You should replace your disposable spa filters and clean your nondisposable filters every four months. 1) Turn off all power to your spa and remove the filter lid by lifting it out towards you.
MAINTAINING YOUR SPA WINTERIZING YOUR SPA It is not recommended that you drain your spa completely during freezing conditions. We recommend that you leave your spa full of water with the power on to keep the tub from freezing. If you decide to drain your spa during freezing conditions, contact your dealer for help.
MAINTAINING YOUR SPA COVER CARE Cleaning of your spa cover is an important part of routine maintenance. Dirt acts as an abrasive to the vinyl topcoat, and can also cause wear to folds, seams, and stitching. Mildew growing on damp, dirty vinyl will begin to actually root in the fabric, accelerating failure.
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MAINTAINING YOUR SPA CHEMICAL TREATMENT OF WATER Because of this residual effect, at some point it becomes easier and more cost-effective to drain, clean and refill your spa with new water. We rec- ommend that the water be changed at least every six months. At this time you should also clean or replace your filters.
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ARTESIAN SPAS PLATINUM ELITE WARRANTY This section is a description of your warranty. Here you will find descrip- tions of what is covered under your Platinum Elite Class Spa warranty and what can void your warranty. PLEASE READ THE WARRANTY THOROUGHLY.
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for a period of seven years from the original start date of the war- ranty. The warranty period starts either the day of delivery to the customer or eighteen (18) months from the date of manufacturing, whichever date comes first. THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER, AND TERMINATES UPON TRANS- FER OF OWNERSHIP.
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ARTESIAN SPAS PLATINUM ELITE WARRANTY FIVE-YEAR ELECTRICAL WARRANTY (i.e. pumps, equipment packs, heater, topside control, etc). The man- ufacturer warrants all electrical equipment to be free from defect and workmanship for five years from the original start date of the warranty.
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THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER, AND TERMINATES UPON TRANSFER OF OWNERSHIP. COM- MERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND ALL WARRANTIES. This warranty does not cover normal darkening, staining, or aging. The spa cabinet requires care and maintenance by the consumer. Damage caused by weather, poor water chemistry, and/or improper maintenance will not be covered under this warranty.
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ARTESIAN SPAS PLATINUM ELITE WARRANTY Do not return the spa cover to the manufacturer. This will delay the replacement or repair of the cover. The spa manufacturer is not respon- sible for lost covers. LIGHTING The LED lighting is guaranteed to work upon delivery. There is no war- ranty covering the LED lighting.
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Light Bulbs of Any Kind Removing a Spa from a Structure Pillows Filters Chemical Misuse / Damage Filter Lids Any Part not Purchased from Artesian Spas Jet Inserts Valve Handles Pump Seals Draining and filling the Spa Acts of Nature...
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