Troubleshooting; Getting Help; Error Messages - Pitney Bowes K700 User Manual

Getting Help

There may be times when you need help to solve a problem, or you
may want more information about how your digital postage meter
works. lease read the troubleshooting information in this section
P
first. In many cases, it can help you resolve the problem.
If you need to contact Pitney Bowes, please have the following infor-
mation at hand:
• Product Model: K700
Serial number: See the back of the postage meter.
• Nature of problem: What happens and when does it happen? Did
the postage meter display an error message?
• The steps you've already taken to solve the problem and the
results.
Pitney Bowes provides several information resources (see Pitney
Bowes Contact List at the start of this guide).

Error Messages

From time-to-time your postage meter may display an alert or error
message. An alert tells you that something needs attention; an error
message usually tells you about a postage meter condition you can
fix.
Message Description
Account Refill amount exceeds funds
Balance Low available or credit limit.
Cannot Trouble getting a connection to
Reach Data the Pitney Bowes Data Centre.
Centre
Connection Connection made but lost be-
Lost fore transaction completed.
Inspection This message displays if a refill
Due has not been performed in 60
Inspection days. After 90 days, postage
Required cannot be printed until a Refill/
Inspection.
SV61503 Rev. A
Section 10

Troubleshooting

Action
Perform Refill procedures for
smaller amount, make an advance
payment or call Pitney Bowes for
credit.
Check Pitney Bowes phone num-
ber under Setup. Try connecting
again in a few minutes.
Press Clear/Back (C); try again in
a few minutes. If problem persists
call Pitney Bowes.
Perform a Refill procedure. If you
do not want to add funds at this
time check your account balance.
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