Lenovo ThinkPad 11e 3rd Gen User Manual
  1. Manuals
  2. Brands
  3. Lenovo Manuals
  4. Laptop
  5. ThinkPad 11e 3rd Gen
  6. User manual

Lenovo ThinkPad 11e 3rd Gen User Manual

Hide thumbs Also See for ThinkPad 11e 3rd Gen:
Table of Contents

Advertisement

Quick Links

ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e
3rd Gen User Guide

Advertisement

Table of Contents
loading

Related Manuals for Lenovo ThinkPad 11e 3rd Gen

Summary of Contents for Lenovo ThinkPad 11e 3rd Gen

  • Page 1 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 2: Table Of Contents

    Travel tips ....Accessing Lenovo programs ..Travel accessories ...
  • Page 3 Lenovo Support Web site..Taking care of your computer ..Calling Lenovo ... . . Cleaning the cover of your computer ..
  • Page 4 Appendix C. Restriction of Hazardous Lenovo product service information for Taiwan ....Substances Directive (RoHS) ..Eurasian compliance mark ..

  • Page 5: Read This First

    © Copyright Lenovo 2016...

  • Page 6: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 7: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 8: Power Cords And Power Adapters

    To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. viii ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 9: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2016...

  • Page 10: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 11: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2016...

  • Page 12: Electrical Current Safety Information

    DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 13: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.

  • Page 14: Additional Safety Information

    If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 15: Chapter 1. Product Overview

    Locating computer controls, connectors, and indicators This topic introduces the computer hardware features to give you the basic information that you need to start using the computer. Front view Front view for ThinkPad 11e 3rd Gen Microphone Camera-in-use indicator Camera...
  • Page 16 22. Front view for ThinkPad Yoga 11e 3rd Gen Microphone Camera-in-use indicator Camera Speakers System-status indicator Touch pad Multi-touch screen (available on some models) ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 17: Right-Side View

    Microphone The microphone captures sound and voice when used with a program capable of handling audio. Camera-in-use indicator When the camera is started, the camera-in-use indicator turns on in green. Camera Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 37.
  • Page 18 Security-lock slot To protect your computer from theft, you can purchase a security cable lock that fits the security-lock slot to lock the computer to a stationary object. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 19: Left-Side View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Left-side view Power connector Ethernet connector USB 3.0 connector...

  • Page 20: Rear View

    Status indicators This topic helps you locate and identify the various status indicators on your computer. Note: Your computer might look slightly different from the following illustrations. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 21 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 17. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphone is muted. Camera-in-use indicator When the camera is started, the camera-in-use indicator turns on in green.

  • Page 22: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following illustration shows the location of the machine type and model of your computer.

  • Page 23: Labels For The Windows Operating Systems

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo Service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems...

  • Page 24: Computer Features

    – External monitor: up to 1920 x 1080 pixels (HDMI) • Color display with the thin-film transistor (TFT) technology • Brightness control • Integrated camera Keyboard • Six-row keyboard • Function keys • Touch pad Interface ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 25: Computer Specifications

    Computer specifications Size • Width: 300 mm (11.81 inches) • Depth: 210 mm (8.27 inches) • Height: – ThinkPad 11e 3rd Gen: 22.30 mm (0.88 inch) ® – ThinkPad Yoga 11e 3rd Gen: 22.90 mm (0.90 inch) Heat output • 45 W (154 Btu/hr) maximum Power source (ac power adapter) •...

  • Page 26: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, access the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 27 Lenovo Companion is filled with exclusive Lenovo content to help you learn about what you can do with your computer. Lenovo ID The Lenovo ID program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. (Windows 10) Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.
  • Page 28 WRITEit gives you instant handwriting input wherever you need it. You can write directly in any app and text field, edit text in real time, see your full screen, and (Windows 10) convert your handwriting into digital text. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 29: Chapter 2. Using Your Computer

    “Using a flash media card” on page 38 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 30 Print the following sections and keep them with your computer in case you are unable to access this online user guide when necessary. • “Installing a new operating system” on page 55 • “Computer stops responding” on page 79 • “Power problems” on page 91 ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 31: Getting Help About The Windows Operating System

    Getting help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system to help you get the most of your computer. To access the Windows help information system, do one of the following: •...

  • Page 32: Special Buttons

    The computer is equipped with some special buttons as shown in the following illustration. You can control some functions of your computer through the special buttons, without the use of the keyboard. Note: Your computer might look slightly different from the following illustration. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 33: Using The Multi-Touch Screen

    Power button: Press the power button to turn on the computer. Volume-up button: Press the volume-up button to increase the speaker volume. Volume-down button: Press the volume-down button to decrease the speaker volume. Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: •...
  • Page 34 Touch: Put two or more fingers on an item and then rotate your fingers clockwise or counterclockwise. Mouse action: If the app supports rotation, click the rotation icon. Function: Rotate an item. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 35 The following table introduces some touch gestures on the Windows 10 operating system. Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon on the taskbar. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge.

  • Page 36: Using The Touch Pad

    • The ThinkPad Pen Pro is not waterproof. Take care not to soak it or dip it in water“ Using the ThinkPad Pen Pro The ThinkPad Pen Pro is battery-powered and used with one AAAA alkaline battery. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 37 To install a battery into the ThinkPad Pen Pro, unscrew and remove the end cap of the ThinkPad Pen Pro, insert the battery into the battery compartment with the negative polarity facing outward, and then tighten the end cap back into position. Note: Ensure that you install the battery in correct orientation with the negative polarity facing outward.
  • Page 38 1. Insert the pen holder connector into an available USB connector on the computer. 2. Insert the ThinkPad Pen Pro into any of the three holes in the pen holder, as shown in the following illustrations: ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 39: Using The Thinkpad Yoga 11E 3Rd Gen In Different Modes

    Using the ThinkPad Yoga 11e 3rd Gen in different modes The ThinkPad Yoga 11e 3rd Gen computer features different modes and provides some tablet features to help you work more flexibly and conveniently. This section contains the following topics: • “Rotating the computer display”...

  • Page 40: Notebook Mode

    Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of the computer display. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 41: Stand Mode

    Open the computer display slowly to any angle within a range of less than 190 degrees as shown in the following illustration. The degrees refer to the angle degrees between the LCD and the keyboard. Your computer is now in notebook mode. Note: Your computer might look slightly different from the following illustration.

  • Page 42: Tablet Mode

    Do not apply too much force to the upper-right or upper-left corner of the computer display. If your computer is in stand mode, do the following to turn the computer from stand mode into tablet mode: ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 43: Tent Mode

    Note: Your computer might look slightly different from the following illustrations. 1. Position your computer as shown and slowly rotate the computer display clockwise to the angle of 360 degrees. The degrees refer to the angle degrees between the LCD and the keyboard. 2.

  • Page 44: Power Management

    The power to run your computer can come either from the battery or from ac power. While you use ac power, the batteries charge automatically. Your computer comes with an ac power adapter and a power cord. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 45: Checking The Battery Status

    1. Start the Power Manager program and then click the Global Power Settings tab. For instructions on how to start the Power Manager program, see “Accessing Lenovo programs” on page 12. 2. In the Alarms area, set the power level percentage and the action in the Low battery alarm section and Critically low battery alarm section.

  • Page 46: Charging The Battery

    – For Windows 10: Define what the power button does first, and then press the power button to put the computer into hibernation mode. For more information, see “Front view” on page 1. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 47: Maximizing The Battery Life

    If you put your computer into hibernation mode with the wake-up function disabled, the computer does not consume any power. The wake-up function is disabled by default. If you put your computer into hibernation mode with the wake-up function enabled, the computer consumes a small amount of power. To enable the wake-up function, do the following: 1.
  • Page 48 Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected. Access Connections wireless-status icon: ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 49: Using An External Display

    • Power to the wireless radio is off. • Power to the wireless radio is on. No association. • Power to the wireless radio is on. No signal. • Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point.

  • Page 50: Choosing A Display Mode

    You also can change the resolution and orientation. To change display settings, do the following: ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 51: Using Audio Features

    1. Right-click on the desktop and select Screen Resolution or Display settings. 2. Select the display that you want to configure. 3. Change display settings as you want. Note: If you set a higher resolution for the computer display than the external display, only part of the screen can be shown on the external display.

  • Page 52: Using A Flash Media Card

    – Open the Camera app and click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 53: Removing A Flash Media Card

    Removing a flash media card Attention: • Before removing a card, stop the card first. Otherwise, data on the card might get damaged or lost. • Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation.

  • Page 54: Chapter 3. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 55: Comfort

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 56 Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs.
  • Page 57 If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. Industry-standard connectors Your computer provides industry-standard connectors that enable you to connect assistive devices. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 58: Traveling With Your Computer

    1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.

  • Page 59: Chapter 4. Security

    Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking devices and security features. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of locking devices and security features.

  • Page 60: Power-On Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
  • Page 61 – Changing the setting for the security chip – Specifying the minimum length for power-on password and hard disk password – Enabling or disabling the following features: – Boot Device List F12 Option – Boot Order Lock – Flash BIOS Updating by End-Users –...

  • Page 62: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 63 Enter New Password field and press Enter. Retype the password in the Confirm New Password field and press Enter. 5. A Setup Notice window is displayed. Press Enter to continue. 6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit.

  • Page 64: Hard Disk Security

    • Record your password and store it in a safe place. If you forget the user hard disk password, or both user and master hard disk passwords, Lenovo cannot reset your passwords or recover data from the internal storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the internal storage drive replaced.

  • Page 65: Notice On Deleting Data From Your M.2 Solid-State Drive

    • Delete the data. • Format your M.2 solid-state drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the M.2 solid-state drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows.

  • Page 66: Using Firewalls

    For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. If an Encryption solid-state drive is supported and installed in your computer, you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key.

  • Page 67: Chapter 5. Advanced Configuration

    8. Restore the C:\SWTOOLS directory that you backed up before installing the Windows 7 operating system. 9. Install the device drivers. See “Installing device drivers” on page 57. 10. Install the Windows 7 fix modules. You can find the Windows 7 fix modules in the C:\SWTOOLS\OSFIXES\ directory. © Copyright Lenovo 2016...

  • Page 68: Installing The Windows 10 Operating System

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 12. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 69: Installing Device Drivers

    Country or region Code Country or region Code Netherlands China Denmark Norway Finland Spain France Sweden Taiwan and Hong Kong Germany Italy United States Japan Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to update or install the corresponding device driver.

  • Page 70: Main Menu

    Note: The menu items displayed on your computer might be slightly different from the following table. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 71 Table 2. Config menu items Menu item Value Submenu item Comments Network Wake On LAN • Disabled Enable the computer to power on when the Ethernet • AC Only controller receives a magic • AC and Battery packet (a special network message).
  • Page 72 • 1 second • 2 seconds Some external monitors need a few seconds to be • 3 seconds ready so that the computer • 5 seconds ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 73 Table 2. Config menu items (continued) Menu item Submenu item Value Comments cannot detect them at • 10 seconds boot. Try this option to give enough wakeup time to these monitors. ® Power Intel SpeedStep • Disabled Select the mode of Intel technology SpeedStep technology at •...

  • Page 74: Date/Time Menu

    By default, this is set to Disabled. If you set the supervisor password and enable this function, no one but you can change items in the ThinkPad Setup program. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 75 Table 3. Security menu items (continued) Menu item Submenu item Value Comments Password at Unattended • Disabled If you select and enable Boot Password at unattended • Enabled boot, a password prompt is displayed when the computer is turned on, from either a power-off state or hibernation state, by an unattended event...
  • Page 76 TPM. • Enabled If you select Enabled, the security chip is functional. • Disabled If you select Disabled, the security chip is hidden and it is not functional. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 77 Table 3. Security menu items (continued) Menu item Submenu item Value Comments Note: This item is displayed when Security Chip Selection is set to Intel PTT. • Enter Clear Security Chip Clear the encryption key. Note: This item is displayed only if you have selected Active or Enabled for the Security Chip option.
  • Page 78 If you select Enabled, you can use the integrated • Enabled camera. Microphone • Disabled If you select Enabled, you can use the microphones • Enabled (internal, external, or line-in). ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 79 Table 3. Security menu items (continued) Menu item Submenu item Value Comments Anti-Theft Computrace • Enabled Enables or disables the UEFI BIOS interface to • Disabled activate the computrace • Permanently Disabled module. Computrace is an optional monitoring service from Absolute Software. Note: If you set the computrace module activation to Permanently...

  • Page 80: Startup Menu

    • If you are using the BitLocker drive encryption, you should not change the startup sequence. BitLocker drive encryption locks the computer from starting once detects the change of startup sequence. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 81 To change the startup sequence temporarily so that the computer starts from a desired drive, do the following: 1. Turn off the computer. 2. Turn on the computer. When the logo screen is displayed, press the F12 key. 3. Select the device you want the computer to start from. Note: The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found.

  • Page 82: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. Using system management This topic is primarily intended for the network administrators. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 83: Setting Management Features

    Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting the internal storage drive, and installing a program.
  • Page 84 • The computer must be started over LAN. • The computer must be engaged in the PXE. • A network-management program must be installed on the computer of the network administrator. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 85: Chapter 6. Preventing Problems

    • Update device drivers and the UEFI BIOS when needed. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 86: Making Sure Device Drivers Are Up-To-Date

    Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Select the entry for your computer and then follow the instructions on the screen to download and install necessary software.“...

  • Page 87: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 88: Cleaning The Cover Of Your Computer

    Take care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or internal storage drive. Be sure not to modify your computer •...
  • Page 89 1. Gently wipe the display with a dry, soft, lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard when the cover was pressed from the outside. 2. Wipe or dust the stain gently with a soft, dry cloth. 3.

  • Page 90: Chapter 7. Troubleshooting Problems

    For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the Lenovo Solution Center program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

  • Page 91: Spills On The Keyboard

    Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 92 • Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced. • Message: 0190: Critical low-battery error Solution: The computer turns off because the battery is low.

  • Page 93: Beep Errors

    RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 94 – You are using the correct device driver. To install the correct driver, do the following: 1. Go to Control Panel and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2.

  • Page 95: Keyboard Problems

    This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, and the audio devices. Computer screen problems • Problem: My screen keeps blanking when I do not want it to. Solution: ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 96 – If your computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1. Start Power Manager. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans.

  • Page 97: External Monitor Problems

    – Touch the touch pad or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation. External monitor problems • Problem: The external monitor is blank. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 98 Solution: To bring up the image, press the display-mode switching key and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to make sure that it works. 2. Reconnect the external monitor to your computer. 3.
  • Page 99 Solution: Ensure that you follow the correct procedure when installing the operating system or program. If you did, have the external monitor serviced. • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function by doing the following: ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 100: Audio Problems

    1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop and do the following: – For Windows 7: Click Screen resolution. –...

  • Page 101: Battery And Power Problems

    For details, refer to the help information system for SmartAudio. Battery and power problems This topic contains instructions on troubleshooting battery and power problems. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 102: Battery Problems

    If your computer does not run on battery power, check the following items: 1. If the battery runs out of power, attach ac power adapter to recharge the battery. 2. If the battery is charged but the computer does not run, call Lenovo Customer Service Center to have your computer serviced.

  • Page 103: A Power Button Problem

    When resuming the computer from the sleep mode without attaching the external monitor or turning it on, and the computer display remains blank, press F7 to bring up the computer display. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 104: A Software Problem

    Notes: – If you are using F7 to apply a presentation scheme, you will need to press F7 at least three times in three seconds to bring up the computer display. – If your computer is a Windows 7 model, it does not support the presentation scheme. •...

  • Page 105: A Usb Problem

    Refer to “Diagnosing problems” on page 79 and run a diagnostic test of the USB connector. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 106: Chapter 8. Recovery Overview

    Note: You can create recovery media using discs or external USB storage devices. To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Factory Recovery Disks. Then follow the instructions on the screen.

  • Page 107: Performing Backup And Recovery Operations

    This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 108: Using The Rescue And Recovery Workspace

    1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery arrow.

  • Page 109: Creating And Using A Rescue Medium

    Creating a rescue medium To create a rescue medium, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 110: Reinstalling Preinstalled Applications And Device Drivers

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are up-to-date” on page 74.

  • Page 111: Recovery Overview For The Windows 10 Operating System

    The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 112: Creating And Using A Recovery Usb Drive

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen. Note: Ensure that your computer is connected to ac power during the recovery process. Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs.

  • Page 113: Chapter 9. Replacing Devices

    5. Clear the Turn on fast startup check box, and then click Save changes. To disable the built-in battery, do the following: 1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. © Copyright Lenovo 2016...

  • Page 114: Replacing The Base Cover Assembly

    . Then remove the base cover assembly 5. Install the new base cover assembly and pivot it downwards . Then tighten the screws to secure the new base cover assembly ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 115: Replacing The Memory Module

    6. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the memory module Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster.
  • Page 116 . Ensure that the memory module is firmly installed in the slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 117: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire.
  • Page 118 . Then remove the base cover assembly 5. Detach the connector , and then remove the coin-cell battery 6. Install the new coin-cell battery , and then attach the connector ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...

  • Page 119: Replacing The M.2 Solid-State Drive

    7. Install the base cover assembly and pivot it downwards . Then tighten the screws to secure the base cover assembly 8. Turn the computer over again. Connect the ac power adapter and all cables to the computer. After the replacement finishes, reset the system date and time in the ThinkPad Setup program. Replacing the M.2 solid-state drive Before you start, print these instructions.
  • Page 120 4. Loosen the screws that secure the base cover assembly . Then remove the base cover assembly 5. Remove the screw that secures the M.2 solid-state drive. 6. Remove the M.2 solid-state drive. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 121 7. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the M.2 solid-state drive into the slot at an angle of about 20 degrees. Pivot the M.2 solid-state drive downward until it snaps into place. Ensure that the M.2 solid-state drive is firmly installed in the slot and cannot be moved easily.

  • Page 122: Replacing The Keyboard

    2. Turn off the computer and disconnect the ac power adapter and all cables from the computer. 3. Close the computer display and turn the computer over. 4. Loosen the screws that secure the base cover assembly . Then remove the base cover assembly ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 123 5. Remove the screws that secure the keyboard. 6. Turn the computer over and open the display. 7. Push hard in the direction shown by the arrows to unlatch the front side of the keyboard. Chapter 9 Replacing devices...
  • Page 124 . Then turn over the keyboard as shown by the arrow 9. Detach the connector and remove the keyboard. Installing the new keyboard To install the new keyboard, do the following: ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 125 1. Attach the cable, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard is under the frame of the keyboard bezel. Chapter 9 Replacing devices...
  • Page 126 3. Slide the keyboard in the direction shown by the arrows, until the latches of the keyboard frame are hidden under the keyboard bezel 4. Close the display and turn the computer over. Then reinstall the screws. ThinkPad 11e 3rd Gen and ThinkPad Yoga 11e 3rd Gen User Guide...
  • Page 127 5. Install the base cover assembly and pivot it downwards . Then tighten the screws to secure the base cover assembly 6. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Chapter 9 Replacing devices...

  • Page 128: Chapter 10. Getting Support

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information © Copyright Lenovo 2016...

  • Page 129: Using Diagnostic Programs

    Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer.

  • Page 130: Finding Thinkpad Options

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.

  • Page 131: Appendix A. Regulatory Information

    Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. © Copyright Lenovo 2016...

  • Page 132: Locating The Ultraconnect Wireless Antennas

    Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 133: Locating Wireless Regulatory Notices

    EAR E1 country list. Electronic emission notices The following information refers to the ThinkPad 11e 3rd Gen computer, machine types 20G9 and 20GB; and ThinkPad Yoga 11e 3rd Gen computer, machine types 20G8 and 20GA. Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 134 • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 135 Lenovo is proud to offer our customers products with the ENERGY STAR qualified d esignation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings in terface. Lenovo computers of the following machine types, if carry an ENERGY STAR mark, have been designed and tested to conform to the ENERGY STAR program requirements for computers.

  • Page 136: Copyright Lenovo

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 137: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Lenovo Lenovo logo Rescue and Recovery Secure Data Disposal ThinkPad ThinkPad logo UltraConnect Yoga BitLocker, Cortana, Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

This manual is also suitable for:

Thinkpad yoga 11e 3rd gen

Table of Contents