Related Manuals for Lenovo 20E5
Summary of Contents for Lenovo 20E5
- Page 1 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual Machine types: 20E5, 20E6, 20E7, 20E8, 20ED, and 20EE...
- Page 2 Appendix A “Notices” on page 87. Second Edition (July 2015) © Copyright Lenovo 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
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Page 3: Table Of Contents
Bottom view ....Lenovo Solution Center ..Locating FRUs and CRUs .. - Page 4 Removing a major FRU ... 2020 LCD panel ... . 1010 Bottom cover ... 2030 Camera/microphone board .
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Page 5: About This Manual
This manual contains service and reference information for the following ThinkPad products. ThinkPad 11e and ThinkPad Machine types (MT) 20E5, 20E6, 20E7, 20E8, 20ED, and 20EE ® Yoga Use this manual along with the advanced diagnostic tests to troubleshoot problems. - Page 6 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 7: Chapter 1. Safety Information
Do not use this type of mat to protect yourself from electrical shock. © Copyright Lenovo 2015... -
Page 8: Safety Inspection Guide
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •... -
Page 9: Handling Devices That Are Sensitive To Electrostatic Discharge
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries. -
Page 10: Grounding Requirements
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. - Page 11 DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
- Page 12 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 13 PERIGO PERIGO PERIGO PERIGO Chapter 1 Safety information...
- Page 14 PERIGO PERIGO PERIGO PERIGO DANGER ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 15 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
- Page 16 DANGER VORSICHT VORSICHT VORSICHT VORSICHT ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 17 VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
- Page 18 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 19 Chapter 1 Safety information...
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- Page 21 Chapter 1 Safety information...
- Page 22 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 23 Chapter 1 Safety information...
- Page 24 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 25: Chapter 2. Important Service Information
“FRU identification” on page 20 Important: • Advise customers to visit the Lenovo Support Web site at http://www.lenovo.com/support to view the software fixes, download the drivers, and follow the on-screen instructions to install the drivers. For additional assistance, customers might call the Lenovo Customer Support Center. Telephone numbers for the Lenovo Support Center are available at: http://www.lenovo.com/support/phone... -
Page 26: Important Notice For Replacing A System Board
Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code. - Page 27 1. Go to: http://www.lenovo.com/support 2. Click Warranty & Services. 3. Click Check Warranty Status. 4. On the Warranty Status Lookup page, click Parts Lookup. 5. Type your machine type and serial number, and then click Submit. eSupport also can be used to view the general FRU list for a product.
- Page 28 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 29: Chapter 3. General Checkout
This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –... -
Page 30: Checkout Guide
The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen. -
Page 31: Uefi Diagnostic Program
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices. -
Page 32: Power System Checkout
1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 26, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 37 for error code descriptions and troubleshooting hints. 2. -
Page 33: Checking The Battery And Operational Charging
Checking the battery and operational charging Checking the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. - Page 34 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 35: Chapter 4. Related Service Information
“Symptom-to-FRU index” on page 37 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the product Recovery Disc Set When the main storage device is replaced because of a failure, no product recovery program is on the new drive. -
Page 36: Using The Windows Recovery Programs On The Windows 8.1 Operating System
9. When the recovery process completes, the Welcome to Microsoft Windows screen is displayed. Follow the instructions on the screen to complete the Windows setup. 10. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. - Page 37 • To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4. Follow the instructions on the screen to reset your computer to the factory default settings. Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
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Page 38: Recovery Overview For The Windows 10 Operating System
from the recovery media, but you might be unable to recover your computer if the recovery partition on your computer is damaged. 5. Connect a proper USB drive then click Next. 6. Click Create in the Recovery Drive window. The creation of the recovery media starts. 7. -
Page 39: Using Advanced Startup Options
2. In the Reset this PC section, click Get started. 3. Follow the instructions on the screen to reset your computer. Using advanced startup options With advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image. -
Page 40: Passwords
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. -
Page 41: How To Remove The Power-On Password
Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. -
Page 42: Power Management
9. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice. 10. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed. -
Page 43: Symptom-To-Fru Index
If you have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action. • Closing the lid. • Pressing the power button. Also, the computer goes into hibernation mode automatically after a period of inactivity specified in power plan settings. -
Page 44: Error Messages
Table 1. Numeric error codes (continued) Symptom or error FRU or action, in sequence 0188 System board Invalid RFID Serialization Information Area. 0189 System board Invalid RFID configuration information area—The EEPROM checksum is not correct. 0190 1. Charge the battery. Critical low-battery error 2. -
Page 45: Beep Symptoms
• This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects. -
Page 46: Intermittent Problems
Table 5. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, system-status indicator on, and a blank LCD System board during POST. • LCD backlight not working. 1. Reseat the LCD connectors. • LCD too dark. 2. LCD assembly •... -
Page 47: Chapter 5. Locations
This topic introduces the locations of the computer controls, connectors, and indicators. Front view ThinkPad 11e front view Microphone Camera-in-use indicator Camera Speakers HDMI™ connector Security-lock slot USB 3.0 connector Volume-control buttons Power button System-status indicator Touch pad Fn Lock indicator Speaker-mute indicator Microphone-mute indicator © Copyright Lenovo 2015... - Page 48 ThinkPad Yoga 11e front view Microphone Camera-in-use indicator Camera Speakers Security-lock slot HDMI™ connector USB 3.0 connector Volume-control buttons Power button System-status indicator Touch pad Fn Lock indicator Speaker-mute indicator Microphone-mute indicator Windows button Multi-touch screen : The illuminated dot in the ThinkPad logo works as a system-status indicator and helps you identify the status of your computer.
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Page 49: Left-Side View
: When the microphone-mute indicator is on, the microphone is muted. Left-side view System-status indicator Wireless-status indicator Media card slot Audio connector Always-on USB connector (USB 2.0 connector) Ethernet connector Power connector : The illuminated dot in the ThinkPad logo works as a system-status indicator and helps you identify the status of your computer. -
Page 50: Bottom View
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. -
Page 51: Major Frus
Major FRUs Chapter 5 Locations... - Page 52 FRU descriptions CRU ID LCD unit (see “LCD FRUs” on page 47) Keyboard Speaker assembly Keyboard bezel assembly Thermal fan System board assembly Coin-cell battery Memory module Hard disk drive or solid-state drive Hard disk drive cable or solid-state drive cable Base cover assembly Bottom cover Battery...
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Page 53: Lcd Frus
LCD FRUs LCD FRUs for non-touch models: FRU descriptions CRU ID LCD bezel Mylar screw caps (see “Miscellaneous parts and other FRUs” on page 50) Camera/microphone board LCD panel without touch function Hinges Chapter 5 Locations... - Page 54 FRU descriptions CRU ID Antenna kit LED cable assembly LCD rear cover assembly LCD cable Hinge rubbers (see “Miscellaneous parts and other FRUs” on page 50) ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 55 LCD FRUs for touch models: FRU descriptions CRU ID LCD panel assembly with touch function Mylar screw caps (see “Miscellaneous parts and other FRUs” on page 50) Proximity sensor board Camera/microphone board Hinges Hinge rubbers (see “Miscellaneous parts and other FRUs” on page 50) Chapter 5 Locations...
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Page 56: Miscellaneous Parts And Other Frus
• Hinge rubbers for non-touch model Other FRUs FRU descriptions CRU ID ac power adapter Power cord Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to http://www.lenovo.com/serviceparts-lookup. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual... -
Page 57: Chapter 6. Fru Replacement Notices
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support. -
Page 58: Retaining Serial Numbers
• It is recommended to use each screw only once. Tighten screws as follows: • Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part. 90 degrees more (Cross-section) • Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card. -
Page 59: Retaining The Uuid
2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. -
Page 60: Reading Or Writing The Eca Information
Reading or writing the ECA information Information on Engineering Change Announcements (ECA) are stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine. The machine does not need to be disassembled to check for the ECA application. To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the USB Maintenance Key. -
Page 61: Chapter 7. Removing Or Replacing A Fru
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support. -
Page 62: Before Servicing The Computer
Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any FRU, ensure that you have disabled the built-in battery by doing the following: 1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. -
Page 63: 1020 Battery
The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced. - Page 64 Customers can download the Lenovo Solution Center program from the Lenovo Support Web site at: http://www.lenovo.com/support. For access, remove this FRU: • “1010 Bottom cover” on page 56 Removal steps of the battery DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode.
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Page 65: 1030 Hard Disk Drive Or Solid-State Drive
1030 Hard disk drive or solid-state drive For access, remove this FRU: • “1010 Bottom cover” on page 56 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. -
Page 66: 1040 Wireless Lan Card
Removal steps of the hard disk drive or solid-state drive Step Screw (quantity) Color Torque M2 × L4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the hard disk drive or solid-state drive is firmly attached. 1040 Wireless LAN card For access, remove this FRU: ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual... -
Page 67: 1050 Memory Module
• “1010 Bottom cover” on page 56 Removal steps of the wireless LAN card Torque Step Screw (quantity) Color For non-touch model: M2 × L3 mm, flat cross head, Black 0.181 Nm (1.85 kgf-cm) nylon-coated (1) For touch model: M1.8 × L3 mm, flat star head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) -
Page 68: 1060 Coin-Cell Battery
Removal steps of the memory module 1060 Coin-cell battery For access, remove this FRU: • “1010 Bottom cover” on page 56 Removal steps of the coin-cell battery When installing: Ensure that the connector is attached firmly. 1070 Keyboard For access, remove this FRU: •... - Page 69 Removal steps of the keyboard Step Screw (quantity) Color Torque M2 × L4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Chapter 7 Removing or replacing a FRU...
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Page 70: 1080 Keyboard Bezel Assembly, Speaker Assembly, Media-Card-Reader Board
When installing: Ensure that the connector is attached firmly. 1080 Keyboard bezel assembly, speaker assembly, media-card-reader board For access, remove these FRUs in order: • “1010 Bottom cover” on page 56 • “1020 Battery” on page 57 • “1030 Hard disk drive or solid-state drive” on page 59 •... - Page 71 Torque Step Screw (quantity) Color M2.5 × L8 mm, flat-head, nylon-coated (4) Black 0.294 Nm (3.0 kgf-cm) M2 × L4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 0.181 Nm M2-0.4, big-head, nylon-coated (4) Silver (1.85 kgf-cm) Torque Step Screw (quantity) Color M2 ×...
- Page 72 When installing: Ensure that the connectors are attached firmly. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 73 Removal steps of the speaker assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × L3 mm, flat-head shoulder, nylon-coated (2) (1.85 kgf-cm) Chapter 7 Removing or replacing a FRU...
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Page 74: 1090 System Board Assembly, Dc-In Connector, And Thermal Fan
Removal steps of the media-card-reader board Torque Step Screw (quantity) Color M2 × L3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. 1090 System board assembly, dc-in connector, and thermal fan Important notices for handling the system board When handling the system board, read the following: •... - Page 75 For access, remove these FRUs in order: • “1010 Bottom cover” on page 56 • “1020 Battery” on page 57 • “1030 Hard disk drive or solid-state drive” on page 59 • “1040 Wireless LAN card” on page 60 • “1050 Memory module”...
- Page 76 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 77: 1100 Lcd Unit
When installing: Ensure that the connectors are attached firmly. 1100 LCD unit For access, remove these FRUs in order: Chapter 7 Removing or replacing a FRU... - Page 78 • “1010 Bottom cover” on page 56 • “1020 Battery” on page 57 • “1030 Hard disk drive or solid-state drive” on page 59 • “1040 Wireless LAN card” on page 60 • “1050 Memory module” on page 61 • “1060 Coin-cell battery”...
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Page 79: Removing An Lcd Fru For Non-Touch Models
Step Screw (quantity) Color Torque Black 0.294 Nm M2.5 × L5 mm, flat-head, nylon-coated (5) (3.0 kgf-cm) Removing an LCD FRU for non-touch models This section provides instructions on how to remove an LCD FRU for non-touch models. 2010 LCD bezel assembly For access, remove these FRUs in order: •... -
Page 80: 2020 Lcd Panel
• “1060 Coin-cell battery” on page 62 • “1070 Keyboard” on page 62 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 64 • “1090 System board assembly, dc-in connector, and thermal fan” on page 68 • “1100 LCD unit” on page 71 Removal steps of the LCD bezel assembly Step Screw cap... - Page 81 • “1040 Wireless LAN card” on page 60 • “1050 Memory module” on page 61 • “1060 Coin-cell battery” on page 62 • “1070 Keyboard” on page 62 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 64 •...
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Page 82: 2030 Camera/Microphone Board
2030 Camera/microphone board For access, remove these FRUs in order: • “1010 Bottom cover” on page 56 • “1020 Battery” on page 57 • “1030 Hard disk drive or solid-state drive” on page 59 • “1040 Wireless LAN card” on page 60 •... - Page 83 • “2030 Camera/microphone board” on page 76 Removal steps of the antenna kit, hinges, and LCD cable Torque Step Screw (quantity) Color M2.5 × L3 mm, big-head, nylon-coated (6) Black 0.294 Nm (3.0 kgf-cm) Chapter 7 Removing or replacing a FRU...
- Page 84 When installing: When you install the wireless antenna kit, route the cables as shown in the following illustration. As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 85: Removing An Lcd Fru For Touch Models
WLAN main antenna (gray) WLAN auxiliary antenna (black) Removal steps of the LED cable assembly Removing an LCD FRU for touch models This section provides instructions on how to remove an LCD FRU for touch models. 3010 LCD panel assembly For access, remove these FRUs in order: •... - Page 86 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 64 • “1090 System board assembly, dc-in connector, and thermal fan” on page 68 • “1100 LCD unit” on page 71 Removal steps of the LCD panel assembly Step Screw cap Screw (quantity) Color...
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Page 87: 3020 Camera/Microphone Board And Proximity Sensor Board
When installing: Ensure that the connectors are attached firmly. 3020 Camera/microphone board and proximity sensor board For access, remove these FRUs in order: • “1010 Bottom cover” on page 56 • “1020 Battery” on page 57 • “1030 Hard disk drive or solid-state drive” on page 59 •... - Page 88 Removal steps of the camera/microphone board When installing: Ensure that the connector is attached firmly. Removal steps of the proximity sensor board ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 89: 3030 Antenna Kit, Lcd Cable, Led Cable, And Hinges
When installing: Take the two sides of the sensor board, and then push it into the hook from the right side to the left side . Then take the two sides of the sensor board and press it into the hook . - Page 90 Removal steps of the antenna kit, hinges, and LCD cable Step Screw (quantity) Color Torque M2.5 × L3 mm, big-head, nylon-coated (4) Black 0.294 Nm (3.0 kgf-cm) ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
- Page 91 When installing: When you install the wireless antenna kit, route the cables as shown in the following illustration. As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Chapter 7 Removing or replacing a FRU...
- Page 92 WLAN main antenna (gray) WLAN auxiliary antenna (black) Removal steps of the LED cable assembly ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual...
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Page 93: Appendix A. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. -
Page 94: Electronic Emissions Notices
For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad Microsoft and Windows are trademarks of the Microsoft group of companies. - Page 96 Part Number: SP40G55131_01 Printed in (1P) P/N: SP40G55131_01 *1PSP40G55131_01*...